Dashboard Jobseeker's Allowance: new claims

This dashboard shows information about how the Jobseeker's Allowance: new claims service is currently performing.

Transactions per year

1.01m

Oct 2016 to Sep 2017

−6.14% July 2016 to June 2017

Transactions by channel

Claims made through digital and non-digital channels over time

Date Click to sort Digital Click to sort Non-digital Click to sort
1 to 30 Apr 2018 56,525 7,312
1 to 31 May 2018 56,915 7,418
1 to 30 June 2018 47,850 6,287
1 to 31 July 2018 46,418 5,733
1 to 31 Aug 2018 40,709 4,606
1 to 30 Sep 2018 37,054 4,077
Date Click to sort Digital Click to sort Non-digital Click to sort
1 to 31 Oct 2017 59,692 12,697
1 to 30 Nov 2017 54,408 13,689
1 to 31 Dec 2017 42,309 9,390
1 to 31 Jan 2018 74,516 9,683
1 to 28 Feb 2018 69,486 8,814
1 to 31 Mar 2018 63,382 8,115
1 to 30 Apr 2018 56,525 7,312
1 to 31 May 2018 56,915 7,418
1 to 30 June 2018 47,850 6,287
1 to 31 July 2018 46,418 5,733
1 to 31 Aug 2018 40,709 4,606
1 to 30 Sep 2018 37,054 4,077

Digital take-up

Proportion of applications made using the digital channel

September 201890.1%
Date Click to sort Digital take-up Click to sort
1 to 30 April 2018 88.5%
1 to 31 May 2018 88.5%
1 to 30 June 2018 88.4%
1 to 31 July 2018 89%
1 to 31 August 2018 89.8%
1 to 30 September 2018 90.1%
Date Click to sort Digital take-up Click to sort
1 to 31 October 2017 82.5%
1 to 30 November 2017 79.9%
1 to 31 December 2017 81.8%
1 to 31 January 2018 88.5%
1 to 28 February 2018 88.7%
1 to 31 March 2018 88.6%
1 to 30 April 2018 88.5%
1 to 31 May 2018 88.5%
1 to 30 June 2018 88.4%
1 to 31 July 2018 89%
1 to 31 August 2018 89.8%
1 to 30 September 2018 90.1%

Completion rate

Digital applications completed as a proportion of those started

September 201876.5%
Date Click to sort Digital take-up Click to sort
1 to 30 April 2018 76.6%
1 to 31 May 2018 76.2%
1 to 30 June 2018 76.8%
1 to 31 July 2018 76.9%
1 to 31 August 2018 76.5%
1 to 30 September 2018 76.5%
Date Click to sort Digital take-up Click to sort
1 to 31 October 2017 77.4%
1 to 30 November 2017 77.3%
1 to 31 December 2017 77.3%
1 to 31 January 2018 76.7%
1 to 28 February 2018 76.3%
1 to 31 March 2018 76.1%
1 to 30 April 2018 76.6%
1 to 31 May 2018 76.2%
1 to 30 June 2018 76.8%
1 to 31 July 2018 76.9%
1 to 31 August 2018 76.5%
1 to 30 September 2018 76.5%

Time taken to complete application

The average length of time taken to complete a digital application

Date Click to sort Time taken Click to sort
1 to 30 Apr 2018 32m 12s
1 to 31 May 2018 31m 25s
1 to 30 June 2018 31m 15s
1 to 31 July 2018 31m 23s
1 to 31 Aug 2018 31m 35s
1 to 30 Sep 2018 31m 38s
Date Click to sort Time taken Click to sort
1 to 31 Oct 2017 33m 53s
1 to 30 Nov 2017 34m 22s
1 to 31 Dec 2017 34m 32s
1 to 31 Jan 2018 33m 20s
1 to 28 Feb 2018 33m 2s
1 to 31 Mar 2018 32m 46s
1 to 30 Apr 2018 32m 12s
1 to 31 May 2018 31m 25s
1 to 30 June 2018 31m 15s
1 to 31 July 2018 31m 23s
1 to 31 Aug 2018 31m 35s
1 to 30 Sep 2018 31m 38s

User satisfaction

Percentage of users who state they are 'very satisfied' or 'fairly satisfied' with the service

Date Click to sort User satisfaction Click to sort
1 to 30 Apr 2018 70.4%
1 to 31 May 2018 72.7%
1 to 30 June 2018 72%
1 to 31 July 2018 71.7%
1 to 31 Aug 2018 66.9%
1 to 30 Sep 2018 70.7%
Date Click to sort User satisfaction Click to sort
1 to 31 Oct 2017 67.2%
1 to 30 Nov 2017 64.7%
1 to 31 Dec 2017 56.2%
1 to 31 Jan 2018 75%
1 to 28 Feb 2018 74.6%
1 to 31 Mar 2018 75.4%
1 to 30 Apr 2018 70.4%
1 to 31 May 2018 72.7%
1 to 30 June 2018 72%
1 to 31 July 2018 71.7%
1 to 31 Aug 2018 66.9%
1 to 30 Sep 2018 70.7%

Data for new applications for JSA (whether successful or not), the main benefit for people who are out of work and seeking employment.

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