Dashboard Jobseeker's Allowance: new claims

This dashboard shows information about how the Jobseeker's Allowance: new claims service is currently performing.

Transactions per year

1.62m

Apr 2015 to Mar 2016

−10.23% Jan to Dec 2015

Transactions by channel

Claims made through digital and non-digital channels over time

Date Click to sort Digital Click to sort Non-digital Click to sort
1 to 30 Apr 2016 87,622 19,062
1 to 31 May 2016 78,002 17,360
1 to 30 June 2016 82,588 18,496
1 to 31 July 2016 78,600 17,780
1 to 31 Aug 2016 78,166 17,697
1 to 30 Sep 2016 81,176 18,032
1 to 31 Oct 2016 75,790 16,991
1 to 30 Nov 2016 77,146 18,665
1 to 31 Dec 2016 60,706 14,697
1 to 31 Jan 2017 85,781 18,567
1 to 28 Feb 2017 72,262 17,791
1 to 31 Mar 2017 77,409 19,599

Digital take-up

Proportion of applications made using the digital channel

March 201779.8%
Date Click to sort Digital take-up Click to sort
1 to 31 May 2016 81.8%
1 to 30 June 2016 81.7%
1 to 31 July 2016 81.6%
1 to 31 August 2016 81.5%
1 to 30 September 2016 81.8%
1 to 31 October 2016 81.7%
1 to 30 November 2016 80.5%
1 to 31 December 2016 80.5%
1 to 31 January 2017 82.2%
1 to 28 February 2017 80.2%
1 to 31 March 2017 79.8%
1 to 30 April 2017

Completion rate

Digital applications completed as a proportion of those started

March 201778.3%
Date Click to sort Digital take-up Click to sort
1 to 31 May 2016 76.3%
1 to 30 June 2016 77%
1 to 31 July 2016 77.1%
1 to 31 August 2016 77.2%
1 to 30 September 2016 77.1%
1 to 31 October 2016 77.2%
1 to 30 November 2016 78.2%
1 to 31 December 2016 78.7%
1 to 31 January 2017 78.7%
1 to 28 February 2017 77.8%
1 to 31 March 2017 78.3%
1 to 30 April 2017

Time taken to complete application

The average length of time taken to complete a digital application

Date Click to sort Time taken Click to sort
1 to 30 Apr 2016 34m 28s
1 to 31 May 2016 34m 27s
1 to 30 June 2016 33m 46s
1 to 31 July 2016 33m 13s
1 to 31 Aug 2016 33m 32s
1 to 30 Sep 2016 33m 48s
1 to 31 Oct 2016 34m 5s
1 to 30 Nov 2016 34m 6s
1 to 31 Dec 2016 34m 22s
1 to 31 Jan 2017 34m 55s
1 to 28 Feb 2017 34m 36s
1 to 31 Mar 2017 34m 15s

User satisfaction

Percentage of users who state they are 'very satisfied' or 'fairly satisfied' with the service

Date Click to sort User satisfaction Click to sort
1 to 30 Apr 2016 61.3%
1 to 31 May 2016 52.3%
1 to 30 June 2016 53.6%
1 to 31 July 2016 59.2%
1 to 31 Aug 2016 61.3%
1 to 30 Sep 2016 68.4%
1 to 31 Oct 2016 68.2%
1 to 30 Nov 2016 68.3%
1 to 31 Dec 2016 62%
1 to 31 Jan 2017 66.2%
1 to 28 Feb 2017 70.7%
1 to 31 Mar 2017 69.1%

Data for new applications for JSA (whether successful or not), the main benefit for people who are out of work and seeking employment.

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