Dashboard Jobseeker's Allowance: new claims

This dashboard shows information about how the Jobseeker's Allowance: new claims service is currently performing.

Transactions per year

1.22m

Jan to Dec 2016

−9.15% Oct 2015 to Sep 2016

Transactions by channel

Claims made through digital and non-digital channels over time

Date Click to sort Digital Click to sort Non-digital Click to sort
1 to 31 May 2017 69,489 15,007
1 to 30 June 2017 65,753 14,610
1 to 31 July 2017 62,416 13,087
1 to 31 Aug 2017 60,761 13,208
1 to 30 Sep 2017 59,065 13,181
1 to 31 Oct 2017 59,692 12,353
Date Click to sort Digital Click to sort Non-digital Click to sort
1 to 30 Nov 2016 77,146 18,665
1 to 31 Dec 2016 60,706 14,697
1 to 31 Jan 2017 85,781 18,567
1 to 28 Feb 2017 72,262 17,791
1 to 31 Mar 2017 77,409 19,599
1 to 30 Apr 2017 60,590 13,977
1 to 31 May 2017 69,489 15,007
1 to 30 June 2017 65,753 14,610
1 to 31 July 2017 62,416 13,087
1 to 31 Aug 2017 60,761 13,208
1 to 30 Sep 2017 59,065 13,181
1 to 31 Oct 2017 59,692 12,353

Digital take-up

Proportion of applications made using the digital channel

October 201782.9%
Date Click to sort Digital take-up Click to sort
1 to 30 June 2017 81.8%
1 to 31 July 2017 82.7%
1 to 31 August 2017 82.1%
1 to 30 September 2017 81.8%
1 to 31 October 2017 82.9%
1 to 30 November 2017
Date Click to sort Digital take-up Click to sort
1 to 31 December 2016 80.5%
1 to 31 January 2017 82.2%
1 to 28 February 2017 80.2%
1 to 31 March 2017 79.8%
1 to 30 April 2017 81.3%
1 to 31 May 2017 82.2%
1 to 30 June 2017 81.8%
1 to 31 July 2017 82.7%
1 to 31 August 2017 82.1%
1 to 30 September 2017 81.8%
1 to 31 October 2017 82.9%
1 to 30 November 2017

Completion rate

Digital applications completed as a proportion of those started

October 201777.4%
Date Click to sort Digital take-up Click to sort
1 to 30 June 2017 76.9%
1 to 31 July 2017 77.1%
1 to 31 August 2017 77.1%
1 to 30 September 2017 77%
1 to 31 October 2017 77.4%
1 to 30 November 2017
Date Click to sort Digital take-up Click to sort
1 to 31 December 2016 78.7%
1 to 31 January 2017 78.7%
1 to 28 February 2017 77.8%
1 to 31 March 2017 78.3%
1 to 30 April 2017 77%
1 to 31 May 2017 76.9%
1 to 30 June 2017 76.9%
1 to 31 July 2017 77.1%
1 to 31 August 2017 77.1%
1 to 30 September 2017 77%
1 to 31 October 2017 77.4%
1 to 30 November 2017

Time taken to complete application

The average length of time taken to complete a digital application

Date Click to sort Time taken Click to sort
1 to 31 May 2017 33m 47s
1 to 30 June 2017 33m 47s
1 to 31 July 2017 33m 44s
1 to 31 Aug 2017 33m 31s
1 to 30 Sep 2017 33m 36s
1 to 31 Oct 2017 33m 53s
Date Click to sort Time taken Click to sort
1 to 30 Nov 2016 34m 6s
1 to 31 Dec 2016 34m 22s
1 to 31 Jan 2017 34m 55s
1 to 28 Feb 2017 34m 36s
1 to 31 Mar 2017 34m 15s
1 to 30 Apr 2017 33m 57s
1 to 31 May 2017 33m 47s
1 to 30 June 2017 33m 47s
1 to 31 July 2017 33m 44s
1 to 31 Aug 2017 33m 31s
1 to 30 Sep 2017 33m 36s
1 to 31 Oct 2017 33m 53s

User satisfaction

Percentage of users who state they are 'very satisfied' or 'fairly satisfied' with the service

Date Click to sort User satisfaction Click to sort
1 to 31 May 2017 67.1%
1 to 30 June 2017 68.8%
1 to 31 July 2017 66.9%
1 to 31 Aug 2017 70.1%
1 to 30 Sep 2017 70.3%
1 to 31 Oct 2017 67.2%
Date Click to sort User satisfaction Click to sort
1 to 30 Nov 2016 68.3%
1 to 31 Dec 2016 62%
1 to 31 Jan 2017 66.2%
1 to 28 Feb 2017 70.7%
1 to 31 Mar 2017 69.1%
1 to 30 Apr 2017 70.4%
1 to 31 May 2017 67.1%
1 to 30 June 2017 68.8%
1 to 31 July 2017 66.9%
1 to 31 Aug 2017 70.1%
1 to 30 Sep 2017 70.3%
1 to 31 Oct 2017 67.2%

Data for new applications for JSA (whether successful or not), the main benefit for people who are out of work and seeking employment.

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