Dashboard State Pension: existing claims

This dashboard shows information about how the State Pension: existing claims service is currently performing.

Transactions per year

12.9m

Oct 2016 to Sep 2017

−0.14% July 2016 to June 2017

Total cost

no data

Oct 2016 to Sep 2017

Cost per transaction

no data

Oct 2016 to Sep 2017

Transactions per quarter

The average number of claims maintained over each quarter.

July to Sep 201712.9m

Dates Click to sort Number of applications Click to sort
1 April to 30 June 2016 12.9m
1 July to 30 September 2016 13.0m
1 October to 31 December 2016 12.9m
1 January to 31 March 2017 12.9m
1 April to 30 June 2017 12.9m
1 July to 30 September 2017 12.9m
Dates Click to sort Number of applications Click to sort
1 April to 30 June 2016 12.9m
1 July to 30 September 2016 13.0m
1 October to 31 December 2016 12.9m
1 January to 31 March 2017 12.9m
1 April to 30 June 2017 12.9m
1 July to 30 September 2017 12.9m

Digital take-up

Digital take-up rates each quarter

July to Sep 20170%

Dates Click to sort Percentage digital take-up Click to sort
1 April to 30 June 2016 0%
1 July to 30 September 2016 0%
1 October to 31 December 2016 0%
1 January to 31 March 2017 0%
1 April to 30 June 2017 0%
1 July to 30 September 2017 0%
Dates Click to sort Percentage digital take-up Click to sort
1 April to 30 June 2016 0%
1 July to 30 September 2016 0%
1 October to 31 December 2016 0%
1 January to 31 March 2017 0%
1 April to 30 June 2017 0%
1 July to 30 September 2017 0%

Data for State Pension claimants living in the UK.

Ministerial department:

Department for Work and Pensions

User:

Individuals

Service costs paid by:

Taxpayers

Notes on costs

Unit costs have not been included due to the current overhaul on the gathering of information within DWP.

Other notes

Maintaining claims involves many interactions with people across the duration of their claim. It includes contacts about changes of circumstances or compliance checks that could affect eligibility and the investigation of potential fraud and error. It also includes the making of payments and queries about non-receipt.
The rolling year number of transactions given is the annual average of the number of cases on the caseload. The most recent quarterly data provided is a snap shot of total volumes of cases on the caseload (data obtained from NOMIS).

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