Performance Dart Charge

This dashboard shows information about how the Dart Charge service is currently performing.

Crossings during charging hours per year

49.8m

Oct 2017 to Sep 2018

−0.49% July 2017 to June 2018

Total cost per year

£24.8m

Oct 2017 to Sep 2018

+0.98% July 2017 to June 2018

Cost per crossing during charging hours

£0.50

Oct 2017 to Sep 2018

+1.47% July 2017 to June 2018

Payment transaction completion rate

The percentage of payment transactions that are successfully completed, measured from the point that the customers opts to pay for a crossing

2 to 8 Dec 2019 77.6%
Date Click to sort Completion rate Click to sort
28 October to 3 November 2019 78%
4 to 10 November 2019 77.7%
11 to 17 November 2019 78.1%
18 to 24 November 2019 77.9%
25 November to 1 December 2019 77.8%
2 to 8 December 2019 77.6%
Date Click to sort Completion rate Click to sort
10 to 16 June 2019 71.1%
17 to 23 June 2019 71.3%
24 to 30 June 2019 71.5%
1 to 7 July 2019 71.7%
8 to 14 July 2019 71.5%
15 to 21 July 2019 72.2%
22 to 28 July 2019 73%
29 July to 4 August 2019 72.8%
5 to 11 August 2019 72%
12 to 18 August 2019 72.8%
19 to 25 August 2019 73%
26 August to 1 September 2019 73.1%
2 to 8 September 2019 71.6%
9 to 15 September 2019 72.4%
16 to 22 September 2019 78%
23 to 29 September 2019 78.6%
30 September to 6 October 2019 78.7%
7 to 13 October 2019 78.8%
14 to 20 October 2019 78.8%
21 to 27 October 2019 78.6%
28 October to 3 November 2019 78%
4 to 10 November 2019 77.7%
11 to 17 November 2019 78.1%
18 to 24 November 2019 77.9%
25 November to 1 December 2019 77.8%
2 to 8 December 2019 77.6%

Digital and automated phone take-up

The proportion of successful payments made using digital or automated channels

December 2018 94.2%
Date Click to sort Digital take-up Click to sort
1 to 30 June 2019
1 to 31 July 2019
1 to 31 August 2019
1 to 30 September 2019
1 to 31 October 2019
1 to 30 November 2019
Date Click to sort Digital take-up Click to sort
1 to 31 December 2018 94.2%
1 to 31 January 2019
1 to 28 February 2019
1 to 31 March 2019
1 to 30 April 2019
1 to 31 May 2019
1 to 30 June 2019
1 to 31 July 2019
1 to 31 August 2019
1 to 30 September 2019
1 to 31 October 2019
1 to 30 November 2019

Payments by channel

Date Click to sort Web Click to sort Retail Click to sort Post Click to sort Phone Click to sort Automated phone Click to sort
1 to 31 July 2018 566,872 13,299 815 25,241 14,497
1 to 31 Aug 2018 596,790 12,673 900 25,041 13,962
1 to 30 Sep 2018 477,607 11,024 1,208 21,014 12,347
1 to 31 Oct 2018 470,057 10,498 1,257 21,959 12,506
1 to 30 Nov 2018 402,958 9,274 884 18,356 9,809
1 to 31 Dec 2018 455,894 9,851 580 18,105 10,745
Date Click to sort Web Click to sort Retail Click to sort Post Click to sort Phone Click to sort Automated phone Click to sort
1 to 31 Jan 2018 367,222 10,063 1,022 16,854 9,433
1 to 28 Feb 2018 360,662 11,885 1,022 18,962 9,159
1 to 31 Mar 2018 398,276 12,536 1,054 18,488 10,385
1 to 30 Apr 2018 455,396 12,212 858 20,767 12,603
1 to 31 May 2018 492,581 12,014 876 21,862 13,360
1 to 30 June 2018 484,078 12,200 1,022 21,858 12,796
1 to 31 July 2018 566,872 13,299 815 25,241 14,497
1 to 31 Aug 2018 596,790 12,673 900 25,041 13,962
1 to 30 Sep 2018 477,607 11,024 1,208 21,014 12,347
1 to 31 Oct 2018 470,057 10,498 1,257 21,959 12,506
1 to 30 Nov 2018 402,958 9,274 884 18,356 9,809
1 to 31 Dec 2018 455,894 9,851 580 18,105 10,745

User satisfaction

Average of scores rating satisfaction from 100% (very satisfied) to 0% (very dissatisfied)

2 to 8 Dec 2019 75.7%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
28 October 2019 77.6% 20 16 7 24 118
4 November 2019 77.8% 18 13 7 18 105
11 November 2019 71.8% 23 21 8 24 97
18 November 2019 73.9% 17 15 13 23 87
25 November 2019 75.9% 16 13 2 25 81
2 December 2019 75.7% 15 23 7 30 103
Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
10 December 2018 77.2% 15 19 12 21 111
17 December 2018 77.7% 13 20 8 31 106
24 December 2018 73.1% 20 20 10 23 97
31 December 2018 80.6% 17 24 13 34 170
7 January 2019 67.4% 36 30 9 30 111
14 January 2019 62.1% 60 29 6 20 122
21 January 2019 62.7% 42 29 7 29 93
28 January 2019 74.9% 24 21 9 44 122
4 February 2019 77.1% 23 14 8 28 121
11 February 2019 77.3% 18 15 11 37 113
18 February 2019 81% 12 12 5 37 106
25 February 2019 75.9% 16 30 10 32 126
4 March 2019 80.2% 18 16 8 30 138
11 March 2019 81.5% 10 19 9 24 126
18 March 2019 77% 18 18 10 25 115
25 March 2019 79.6% 19 12 7 25 122
1 April 2019 79% 18 27 15 40 165
8 April 2019 83.9% 12 18 8 35 165
15 April 2019 79.2% 19 29 8 45 168
22 April 2019 79% 23 20 11 38 160
29 April 2019 80.3% 15 22 13 34 152
6 May 2019 79.1% 16 19 9 30 128
13 May 2019 78% 21 17 11 39 135
20 May 2019 77.8% 18 20 6 33 122
27 May 2019 73.3% 24 25 16 39 123
3 June 2019 81% 12 19 8 29 129
10 June 2019 80.1% 18 14 10 25 133
17 June 2019 82.9% 12 14 6 32 132
24 June 2019 76.1% 16 22 11 27 111
1 July 2019 77.3% 23 14 9 30 124
8 July 2019 85.4% 6 14 3 23 117
15 July 2019 80.2% 15 18 9 23 131
22 July 2019 79.7% 11 10 10 31 92
29 July 2019 78.5% 19 17 6 35 125
5 August 2019 83.5% 10 12 11 33 132
12 August 2019 79.5% 12 15 15 30 115
19 August 2019 82.7% 13 11 7 20 121
26 August 2019 80.4% 11 19 6 26 115
2 September 2019 79.4% 12 15 12 20 107
9 September 2019 72.2% 18 22 9 24 89
16 September 2019 78.7% 15 13 12 21 108
23 September 2019 81.4% 17 7 8 22 117
30 September 2019 77.8% 19 18 4 28 118
7 October 2019 80.3% 12 16 10 25 116
14 October 2019 71.9% 23 12 8 18 83
21 October 2019 77.6% 15 13 4 20 90
28 October 2019 77.6% 20 16 7 24 118
4 November 2019 77.8% 18 13 7 18 105
11 November 2019 71.8% 23 21 8 24 97
18 November 2019 73.9% 17 15 13 23 87
25 November 2019 75.9% 16 13 2 25 81
2 December 2019 75.7% 15 23 7 30 103

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