Dashboard Practical driving test bookings

This dashboard shows information about how the Practical driving test bookings service is currently performing.

Transactions per year

1.96m

Oct 2013 to Sep 2014

+1.68% July 2013 to June 2014

Total cost

£1.3m

Oct 2013 to Sep 2014

+0.17% July 2013 to June 2014

Cost per transaction

£0.66

Oct 2013 to Sep 2014

−1.49% July 2013 to June 2014

Public bookings breakdown

Practical driving test bookings online, by telephone and by post

Date Click to sort Online Click to sort Telephone Click to sort Post Click to sort
9 to 15 February 2015 31,587 670 3
16 to 22 February 2015 31,206 633 1
23 February to 1 March 2015 35,228 701 2
2 to 8 March 2015 34,916 721 2
9 to 15 March 2015 31,924 718 1
16 to 22 March 2015 34,495 706 0
23 to 29 March 2015 33,107 728 5
30 March to 5 April 2015 31,319 561 6
6 to 12 April 2015 26,994 549 0
13 to 19 April 2015 32,892 667 0
20 to 26 April 2015 37,373 768 5
27 April to 3 May 2015 35,810 861 0
4 to 10 May 2015 32,134 629 2
11 to 17 May 2015 34,587 752 2
18 to 24 May 2015 32,372 764 5
25 to 31 May 2015 30,384 482 2
1 to 7 June 2015 34,521 740 7
8 to 14 June 2015 33,918 694 0
15 to 21 June 2015 33,074 640 4
22 to 28 June 2015 34,141 695 1
29 June to 5 July 2015 33,980 631 1
6 to 12 July 2015 34,458 672 2
13 to 19 July 2015 31,664 622 3
20 to 26 July 2015 34,179 553 2
27 July to 2 August 2015 34,628 648 0
3 to 9 August 2015 32,233 612 1
10 to 16 August 2015 30,455 581 1
17 to 23 August 2015 29,940 559 0
24 to 30 August 2015 30,176 558 2
31 August to 6 September 2015 29,317 545 0
7 to 13 September 2015 32,825 638 3
14 to 20 September 2015 31,592 639 3
21 to 27 September 2015 31,720 573 0
28 September to 4 October 2015 34,751 672 0
5 to 11 October 2015 34,698 662 0
12 to 18 October 2015 32,965 659 1
19 to 25 October 2015 31,933 641 2
26 October to 1 November 2015 32,103 610 1
2 to 8 November 2015 33,499 688 1
9 to 15 November 2015 31,599 686 2
16 to 22 November 2015 27,509 630 2
23 to 29 November 2015 29,419 670 2
30 November to 6 December 2015 28,068 699 0
7 to 13 December 2015 28,191 646 1
14 to 20 December 2015 26,276 573 1
21 to 27 December 2015 17,953 365 1
28 December 2015 to 3 January 2016 18,791 199 0
4 to 10 January 2016 35,360 696 0
11 to 17 January 2016 33,374 703 0
18 to 24 January 2016 34,188 753 0
25 to 31 January 2016 36,038 767 2
1 to 7 February 2016 35,074 746 1

Public bookings digital take-up

1 to 7 Feb 201697.9%
Date Click to sort Completion percentage Click to sort
25 February to 3 March 2013 96.4%
4 to 10 March 2013 93.4%
11 to 17 March 2013 93%
18 to 24 March 2013 94.2%
25 to 31 March 2013 94.5%
1 to 7 April 2013 95.4%
8 to 14 April 2013 94.8%
15 to 21 April 2013 94.4%
22 to 28 April 2013 94.5%
29 April to 5 May 2013 94.7%
6 to 12 May 2013 95.4%
13 to 19 May 2013 94.7%
20 to 26 May 2013 94.7%
27 May to 2 June 2013 96.4%
3 to 9 June 2013 95.1%
10 to 16 June 2013 95.3%
17 to 23 June 2013 95.8%
24 to 30 June 2013 95.4%
1 to 7 July 2013 95.4%
8 to 14 July 2013 95.6%
15 to 21 July 2013 95.4%
22 to 28 July 2013 95.9%
29 July to 4 August 2013 96.5%
5 to 11 August 2013 96.2%
12 to 18 August 2013 96.2%
19 to 25 August 2013 95.9%
26 August to 1 September 2013 96.7%
2 to 8 September 2013 96.3%
9 to 15 September 2013 96.4%
16 to 22 September 2013 96.4%
23 to 29 September 2013 96.5%
30 September to 6 October 2013 96.3%
7 to 13 October 2013 96.3%
14 to 20 October 2013 96.5%
21 to 27 October 2013 96.3%
28 October to 3 November 2013 96.6%
4 to 10 November 2013 96.5%
11 to 17 November 2013 96.4%
18 to 24 November 2013 96.3%
25 November to 1 December 2013 96.5%
2 to 8 December 2013 96.1%
9 to 15 December 2013 96.3%
16 to 22 December 2013 96.3%
23 to 29 December 2013 97.8%
30 December 2013 to 5 January 2014 97.2%
6 to 12 January 2014 97.1%
13 to 19 January 2014 96.4%
20 to 26 January 2014 96.5%
27 January to 2 February 2014 96.6%
3 to 9 February 2014 96.6%
10 to 16 February 2014 96.5%
17 to 23 February 2014 96.7%
24 February to 2 March 2014 97%
3 to 9 March 2014 96.9%
10 to 16 March 2014 96.8%
17 to 23 March 2014 96.8%
24 to 30 March 2014 96.9%
31 March to 6 April 2014 97.3%
7 to 13 April 2014 97.1%
14 to 20 April 2014 97.1%
21 to 27 April 2014 97.3%
28 April to 4 May 2014 96.9%
5 to 11 May 2014 97.5%
12 to 18 May 2014 96.8%
19 to 25 May 2014 97%
26 May to 1 June 2014 97.6%
2 to 8 June 2014 97.2%
9 to 15 June 2014 97.3%
16 to 22 June 2014 97.3%
23 to 29 June 2014 97.6%
30 June to 6 July 2014 97.6%
7 to 13 July 2014 97.9%
14 to 20 July 2014 97.3%
21 to 27 July 2014 97.7%
28 July to 3 August 2014 98%
4 to 10 August 2014 97.8%
11 to 17 August 2014 97.9%
18 to 24 August 2014 98.2%
25 to 31 August 2014 98.3%
1 to 7 September 2014 98.1%
8 to 14 September 2014 98.2%
15 to 21 September 2014 97.8%
22 to 28 September 2014 97.9%
29 September to 5 October 2014 97.9%
6 to 12 October 2014 98%
13 to 19 October 2014 98.3%
20 to 26 October 2014 98%
27 October to 2 November 2014 98%
3 to 9 November 2014 97.9%
10 to 16 November 2014 97.9%
17 to 23 November 2014 97.8%
24 to 30 November 2014 97.9%
1 to 7 December 2014 97.7%
8 to 14 December 2014 97.9%
15 to 21 December 2014 97.7%
22 to 28 December 2014 98.2%
29 December 2014 to 4 January 2015 98.4%
5 to 11 January 2015 98.1%
12 to 18 January 2015 97.6%
19 to 25 January 2015 97.8%
26 January to 1 February 2015 98%
2 to 8 February 2015 98.1%
9 to 15 February 2015 97.9%
16 to 22 February 2015 98%
23 February to 1 March 2015 98%
2 to 8 March 2015 98%
9 to 15 March 2015 97.8%
16 to 22 March 2015 98%
23 to 29 March 2015 97.8%
30 March to 5 April 2015 98.2%
6 to 12 April 2015 98%
13 to 19 April 2015 98%
20 to 26 April 2015 98%
27 April to 3 May 2015 97.7%
4 to 10 May 2015 98.1%
11 to 17 May 2015 97.9%
18 to 24 May 2015 97.7%
25 to 31 May 2015 98.4%
1 to 7 June 2015 97.9%
8 to 14 June 2015 98%
15 to 21 June 2015 98.1%
22 to 28 June 2015 98%
29 June to 5 July 2015 98.2%
6 to 12 July 2015 98.1%
13 to 19 July 2015 98.1%
20 to 26 July 2015 98.4%
27 July to 2 August 2015 98.2%
3 to 9 August 2015 98.1%
10 to 16 August 2015 98.1%
17 to 23 August 2015 98.2%
24 to 30 August 2015 98.2%
31 August to 6 September 2015 98.2%
7 to 13 September 2015 98.1%
14 to 20 September 2015 98%
21 to 27 September 2015 98.2%
28 September to 4 October 2015 98.1%
5 to 11 October 2015 98.1%
12 to 18 October 2015 98%
19 to 25 October 2015 98%
26 October to 1 November 2015 98.1%
2 to 8 November 2015 98%
16 to 22 November 2015 97.8%
23 to 29 November 2015 97.8%
30 November to 6 December 2015 97.6%
7 to 13 December 2015 97.8%
14 to 20 December 2015 97.9%
21 to 27 December 2015 98%
28 December 2015 to 3 January 2016 99%
18 to 24 January 2016 97.8%
25 to 31 January 2016 97.9%
1 to 7 February 2016 97.9%

Business bookings breakdown

Practical driving test bookings online, by telephone and by post

Date Click to sort Online Click to sort Telephone Click to sort
9 to 15 February 2015 8,094 481
16 to 22 February 2015 8,255 456
23 February to 1 March 2015 8,261 427
2 to 8 March 2015 8,672 470
9 to 15 March 2015 8,314 454
16 to 22 March 2015 8,776 491
23 to 29 March 2015 8,738 494
30 March to 5 April 2015 8,275 479
6 to 12 April 2015 8,105 389
13 to 19 April 2015 9,219 538
20 to 26 April 2015 9,666 582
27 April to 3 May 2015 9,327 545
4 to 10 May 2015 8,752 401
11 to 17 May 2015 9,664 546
18 to 24 May 2015 9,262 502
25 to 31 May 2015 8,421 395
1 to 7 June 2015 9,071 515
8 to 14 June 2015 9,388 484
15 to 21 June 2015 8,880 598
22 to 28 June 2015 9,000 540
29 June to 5 July 2015 9,029 486
6 to 12 July 2015 9,202 600
13 to 19 July 2015 8,981 433
20 to 26 July 2015 9,160 481
27 July to 2 August 2015 9,246 521
3 to 9 August 2015 9,196 439
10 to 16 August 2015 9,145 462
17 to 23 August 2015 8,672 330
24 to 30 August 2015 8,385 372
31 August to 6 September 2015 8,386 387
7 to 13 September 2015 9,307 482
14 to 20 September 2015 8,917 464
21 to 27 September 2015 8,764 454
28 September to 4 October 2015 8,832 395
5 to 11 October 2015 8,634 422
12 to 18 October 2015 7,239 381
19 to 25 October 2015 6,919 426
26 October to 1 November 2015 7,551 437
2 to 8 November 2015 8,241 432
9 to 15 November 2015 8,193 409
16 to 22 November 2015 7,854 420
23 to 29 November 2015 7,432 376
30 November to 6 December 2015 7,462 326
7 to 13 December 2015 7,939 366
14 to 20 December 2015 7,500 436
21 to 27 December 2015 5,667 263
28 December 2015 to 3 January 2016 5,499 69
4 to 10 January 2016 9,947 388
11 to 17 January 2016 8,543 485
18 to 24 January 2016 8,299 467
25 to 31 January 2016 9,089 533
1 to 7 February 2016 9,503 443

Business bookings digital take-up

1 to 7 Feb 201695.5%
Date Click to sort Digital take-up Click to sort
9 to 15 February 2015 94.4%
16 to 22 February 2015 94.8%
23 February to 1 March 2015 95.1%
2 to 8 March 2015 94.9%
9 to 15 March 2015 94.8%
16 to 22 March 2015 94.7%
23 to 29 March 2015 94.6%
30 March to 5 April 2015 94.5%
6 to 12 April 2015 95.4%
13 to 19 April 2015 94.5%
20 to 26 April 2015 94.3%
27 April to 3 May 2015 94.5%
4 to 10 May 2015 95.6%
11 to 17 May 2015 94.7%
18 to 24 May 2015 94.9%
25 to 31 May 2015 95.5%
1 to 7 June 2015 94.6%
8 to 14 June 2015 95.1%
15 to 21 June 2015 93.7%
22 to 28 June 2015 94.3%
29 June to 5 July 2015 94.9%
6 to 12 July 2015 93.9%
13 to 19 July 2015 95.4%
20 to 26 July 2015 95%
27 July to 2 August 2015 94.7%
3 to 9 August 2015 95.4%
10 to 16 August 2015 95.2%
17 to 23 August 2015 96.3%
24 to 30 August 2015 95.8%
31 August to 6 September 2015 95.6%
7 to 13 September 2015 95.1%
14 to 20 September 2015 95.1%
21 to 27 September 2015 95.1%
28 September to 4 October 2015 95.7%
5 to 11 October 2015 95.3%
12 to 18 October 2015 95%
19 to 25 October 2015 94.2%
26 October to 1 November 2015 94.5%
2 to 8 November 2015 95%
9 to 15 November 2015 95.2%
16 to 22 November 2015 94.9%
23 to 29 November 2015 95.2%
30 November to 6 December 2015 95.8%
7 to 13 December 2015 95.6%
14 to 20 December 2015 94.5%
21 to 27 December 2015 95.6%
28 December 2015 to 3 January 2016 98.8%
4 to 10 January 2016 96.2%
11 to 17 January 2016 94.6%
18 to 24 January 2016 94.7%
25 to 31 January 2016 94.5%
1 to 7 February 2016 95.5%

Public digital service

Performance metrics for the public facing digital booking service

User satisfaction

Average score of satisfied responses

1 to 7 Feb 201685.9%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
10 March 2014 88.3% 125 91 477 3,474 6,993
17 March 2014 87.9% 156 83 530 3,292 6,749
24 March 2014 88.2% 80 66 298 2,135 4,333
31 March 2014 86.7% 231 132 593 3,472 6,839
7 April 2014 87.5% 147 113 498 3,195 6,286
14 April 2014 87.6% 130 87 446 2,706 5,448
21 April 2014 88.5% 114 85 421 2,798 6,005
28 April 2014 87.9% 170 105 505 3,219 6,762
5 May 2014 87.8% 141 91 460 2,959 6,045
12 May 2014 87.9% 158 91 454 2,815 6,029
19 May 2014 87.9% 140 94 469 2,972 6,103
26 May 2014 87.8% 158 82 450 2,882 5,954
2 June 2014 88% 157 87 465 2,958 6,326
9 June 2014 87.3% 168 105 497 3,069 6,104
16 June 2014 87.6% 152 104 434 2,856 5,798
23 June 2014 87.2% 166 130 504 3,180 6,237
30 June 2014 86.3% 195 150 579 3,295 6,154
7 July 2014 86.1% 182 147 565 3,271 5,871
14 July 2014 86% 182 150 541 3,249 5,720
21 July 2014 86.2% 194 121 522 3,005 5,590
28 July 2014 86.4% 183 139 557 3,213 5,989
4 August 2014 86.4% 191 114 510 3,040 5,620
11 August 2014 86.1% 166 150 571 2,885 5,485
18 August 2014 85.4% 168 163 515 2,795 4,887
25 August 2014 87.1% 139 80 447 2,579 5,008
1 September 2014 87% 161 107 495 3,008 5,774
8 September 2014 87.4% 145 104 520 3,163 6,146
15 September 2014 87.3% 143 93 500 2,876 5,697
22 September 2014 87.3% 159 85 476 3,073 5,873
29 September 2014 87.2% 153 100 560 3,109 6,104
6 October 2014 87.2% 188 96 526 3,102 6,208
13 October 2014 87.1% 171 117 501 3,089 6,029
20 October 2014 86.8% 176 108 538 3,094 5,919
27 October 2014 87.2% 147 101 486 2,985 5,734
3 November 2014 87.4% 173 113 544 3,056 6,404
10 November 2014 86.8% 180 89 513 3,175 5,854
17 November 2014 86.6% 187 105 531 2,903 5,662
24 November 2014 87.3% 149 109 481 2,652 5,557
1 December 2014 87.1% 166 66 412 2,483 4,970
8 December 2014 86.5% 181 78 394 2,384 4,624
15 December 2014 86.1% 162 82 389 2,131 4,088
22 December 2014 88% 73 28 173 1,143 2,484
29 December 2014 88.3% 75 41 245 1,662 3,502
5 January 2015 88.2% 153 80 427 2,944 6,234
12 January 2015 87.5% 143 83 432 2,769 5,458
19 January 2015 86.9% 177 87 505 2,973 5,743
26 January 2015 87.3% 162 99 480 2,931 5,862
2 February 2015 87.5% 171 93 440 2,702 5,681
9 February 2015 88.2% 148 76 382 2,633 5,684
16 February 2015 88.3% 141 59 412 2,560 5,624
23 February 2015 88.4% 149 79 457 2,815 6,314
2 March 2015 87.7% 154 79 450 3,012 6,029
9 March 2015 87.8% 133 78 465 2,625 5,576
16 March 2015 87.4% 179 97 461 2,954 5,974
23 March 2015 87.3% 160 91 394 2,276 4,890
30 March 2015 88.3% 87 45 219 1,374 3,178
6 April 2015 88.4% 77 32 206 1,227 2,863
13 April 2015 88.2% 93 51 215 1,462 3,297
20 April 2015 88.5% 111 57 224 1,594 3,780
27 April 2015 87.7% 127 73 234 1,548 3,603
4 May 2015 88% 103 57 245 1,322 3,268
11 May 2015 87.8% 99 67 236 1,453 3,327
18 May 2015 87% 119 73 244 1,446 3,178
25 May 2015 87.3% 92 67 232 1,395 3,012
1 June 2015 87.5% 108 77 232 1,482 3,327
8 June 2015 86.8% 107 90 258 1,502 3,172
15 June 2015 86% 118 91 256 1,440 2,898
22 June 2015 86.3% 121 81 248 1,416 2,951
29 June 2015 85.3% 117 113 293 1,412 2,828
6 July 2015 84.9% 141 118 328 1,498 2,991
13 July 2015 84.9% 158 103 266 1,447 2,854
20 July 2015 85.1% 164 108 261 1,508 2,997
27 July 2015 85.8% 137 110 264 1,558 3,131
3 August 2015 86% 113 109 254 1,407 2,927
10 August 2015 84.9% 71 65 157 821 1,567
17 August 2015 85.1% 80 58 153 912 1,666
24 August 2015 85.3% 97 88 230 1,053 2,219
31 August 2015 85.2% 114 86 230 1,195 2,390
7 September 2015 86% 115 94 251 1,460 2,910
14 September 2015 87.4% 84 53 190 1,076 2,482
21 September 2015 86.5% 71 59 159 909 1,938
28 September 2015 86.3% 135 80 258 1,455 3,077
5 October 2015 86.6% 120 75 241 1,414 3,015
12 October 2015 86.6% 121 73 236 1,376 2,971
19 October 2015 86.5% 118 77 245 1,319 2,886
26 October 2015 86.4% 122 78 238 1,392 2,927
2 November 2015 85.7% 137 94 266 1,416 2,935
9 November 2015 84.9% 130 65 235 1,129 2,264
16 November 2015 84.9% 128 85 250 1,234 2,439
23 November 2015 85.5% 124 81 248 1,241 2,569
30 November 2015 84.7% 113 80 227 999 2,082
7 December 2015 85% 114 74 178 1,000 2,017
14 December 2015 85.3% 107 58 159 864 1,854
21 December 2015 86.5% 57 37 103 584 1,310
28 December 2015 87.2% 54 36 121 625 1,498
4 January 2016 87.1% 103 61 209 1,265 2,780
11 January 2016 86.8% 96 51 218 1,242 2,585
18 January 2016 87% 102 60 198 1,135 2,584
25 January 2016 85.9% 126 89 216 1,162 2,611
1 February 2016 85.9% 116 79 214 1,074 2,412

Average time to complete a booking

1 to 7 Feb 201615m 20s
Date Click to sort Average session time Click to sort
9 to 15 February 2015 16m 44s
16 to 22 February 2015 16m 36s
23 February to 1 March 2015 16m 32s
2 to 8 March 2015 16m 46s
9 to 15 March 2015 16m 39s
16 to 22 March 2015 16m 48s
23 to 29 March 2015 16m 54s
30 March to 5 April 2015 16m 28s
6 to 12 April 2015 16m 13s
13 to 19 April 2015 16m 47s
20 to 26 April 2015 16m 30s
27 April to 3 May 2015 16m 20s
4 to 10 May 2015 16m 42s
11 to 17 May 2015 16m 57s
18 to 24 May 2015 17m 19s
25 to 31 May 2015 16m 60s
1 to 7 June 2015 17m 11s
8 to 14 June 2015 17m 46s
15 to 21 June 2015 18m 8s
22 to 28 June 2015 17m 55s
29 June to 5 July 2015 17m 35s
6 to 12 July 2015 17m 23s
13 to 19 July 2015 17m 59s
20 to 26 July 2015 17m 53s
27 July to 2 August 2015 17m 20s
3 to 9 August 2015 17m 22s
10 to 16 August 2015 17m 23s
17 to 23 August 2015 17m 58s
24 to 30 August 2015 17m 33s
31 August to 6 September 2015 16m 50s
7 to 13 September 2015 17m 1s
14 to 20 September 2015 16m 55s
21 to 27 September 2015 17m 6s
28 September to 4 October 2015 15m 48s
5 to 11 October 2015 14m 33s
12 to 18 October 2015 14m 31s
19 to 25 October 2015 14m 40s
26 October to 1 November 2015 14m 43s
2 to 8 November 2015 14m 44s
9 to 15 November 2015 14m 55s
16 to 22 November 2015 14m 59s
23 to 29 November 2015 14m 41s
30 November to 6 December 2015 15m 2s
7 to 13 December 2015 14m 54s
14 to 20 December 2015 14m 29s
21 to 27 December 2015 14m 1s
28 December 2015 to 3 January 2016 14m 25s
4 to 10 January 2016 15m 6s
11 to 17 January 2016 15m 15s
18 to 24 January 2016 15m 3s
25 to 31 January 2016 15m 4s
1 to 7 February 2016 15m 20s

Completion rate

1 to 7 Feb 201625.7%
Date Click to sort Completion percentage Click to sort
31 March to 6 April 2014 30%
7 to 13 April 2014 30.3%
14 to 20 April 2014 30.6%
21 to 27 April 2014 31.1%
28 April to 4 May 2014 32.9%
5 to 11 May 2014 31.5%
12 to 18 May 2014 31.4%
19 to 25 May 2014 31.2%
26 May to 1 June 2014 31%
2 to 8 June 2014 31.9%
9 to 15 June 2014 29.7%
16 to 22 June 2014 28.9%
23 to 29 June 2014 29.9%
30 June to 6 July 2014 29.7%
7 to 13 July 2014 28.7%
14 to 20 July 2014 28.3%
21 to 27 July 2014 27.8%
28 July to 3 August 2014 27.7%
4 to 10 August 2014 26.4%
11 to 17 August 2014 25.5%
18 to 24 August 2014 24.7%
25 to 31 August 2014 27%
1 to 7 September 2014 28%
8 to 14 September 2014 28%
15 to 21 September 2014 29%
22 to 28 September 2014 30.1%
29 September to 5 October 2014 30.7%
6 to 12 October 2014 30.3%
13 to 19 October 2014 29.7%
20 to 26 October 2014 30%
27 October to 2 November 2014 31.2%
3 to 9 November 2014 30.7%
10 to 16 November 2014 27.3%
17 to 23 November 2014 27.3%
24 to 30 November 2014 27.3%
1 to 7 December 2014 26.9%
8 to 14 December 2014 25.8%
15 to 21 December 2014 27.6%
22 to 28 December 2014 27.9%
29 December 2014 to 4 January 2015 30.6%
5 to 11 January 2015 34.1%
12 to 18 January 2015 32.9%
19 to 25 January 2015 32.2%
26 January to 1 February 2015 31.9%
2 to 8 February 2015 31.6%
9 to 15 February 2015 32.1%
16 to 22 February 2015 32.9%
23 February to 1 March 2015 33.1%
2 to 8 March 2015 31.9%
9 to 15 March 2015 31.3%
16 to 22 March 2015 29.2%
23 to 29 March 2015 26.5%
30 March to 5 April 2015 29.5%
6 to 12 April 2015 29.2%
13 to 19 April 2015 30.6%
20 to 26 April 2015 30.2%
27 April to 3 May 2015 29.8%
4 to 10 May 2015 28.5%
11 to 17 May 2015 28%
18 to 24 May 2015 27.8%
25 to 31 May 2015 27.8%
1 to 7 June 2015 27.5%
8 to 14 June 2015 26.1%
15 to 21 June 2015 26.6%
22 to 28 June 2015 26.9%
29 June to 5 July 2015 25.4%
20 to 26 July 2015 24.8%
27 July to 2 August 2015 25.6%
3 to 9 August 2015 25.1%
10 to 16 August 2015 23.6%
17 to 23 August 2015 23.1%
24 to 30 August 2015 24.2%
31 August to 6 September 2015 24.5%
7 to 13 September 2015 26.3%
14 to 20 September 2015 26.6%
21 to 27 September 2015 27.6%
28 September to 4 October 2015 28.9%
5 to 11 October 2015 27.8%
12 to 18 October 2015 27%
19 to 25 October 2015 26.8%
26 October to 1 November 2015 26.4%
2 to 8 November 2015 25.5%
9 to 15 November 2015 24%
16 to 22 November 2015 22.1%
23 to 29 November 2015 23.5%
30 November to 6 December 2015 23.2%
7 to 13 December 2015 24.3%
14 to 20 December 2015 25.6%
21 to 27 December 2015 25.8%
28 December 2015 to 3 January 2016 25.8%
4 to 10 January 2016 27.7%
11 to 17 January 2016 26.9%
18 to 24 January 2016 26.2%
25 to 31 January 2016 26.6%
1 to 7 February 2016 25.7%

Users at each step

Number of users who completed important steps of the transaction last week

How help was used

Number of occurences of users selecting online help during the booking process

Help usage Click to sort Volume last week Percentage of total help usage Click to sort Change since previous week Click to sort
What is my driving licence number? 7,097 37.6% +0.5%
What is my instructors reference number? 3,015 16% −4.6%
Why cant I find an appointment? 2,718 14.4% +14.4%
What are extended tests? 2,114 11.2% −0.8%
Why does the DVSA need my contact number? 1,377 7.3% −1.6%
Where can I find my theory test pass number? 933 4.9% +3.1%
Understanding types of test 708 3.7% −11.8%
More about placing a test on hold 442 2.3% +16.3%
What are special requirements? 175 0.9% +2.3%
Why do I need to enter the vehicle length? 166 0.9% −3.5%
Why do I need to enter the number of cab seats? 37 0.2% +15.6%
More about this test type 31 0.2% +10.7%
What is a meeting place? 26 0.1% −46.9%
Why do I need to enter the number of passenger seats? 18 0.1% −25%
Why do I need to enter the vehicle width? 16 0.1% −5.9%
Why do I need to enter the vehicle height? 14 0.1% +40%

Service availability

30 days

Page load time

11 Feb 20164.46s

Uptime

11 Feb 201672.2%

Date Click to sort Page load time Click to sort Uptime Click to sort
13 January 2016 1,188ms 55.2%
14 January 2016 3,660ms 73.3%
15 January 2016 957ms 73.6%
16 January 2016 461ms 73.6%
17 January 2016 415ms 73.6%
18 January 2016 1,690ms 73.6%
19 January 2016 1,599ms 73.6%
20 January 2016 1,842ms 73.6%
21 January 2016 1,551ms 72.6%
22 January 2016 903ms 73.6%
23 January 2016 442ms 73.6%
24 January 2016 441ms 73.6%
25 January 2016 1,304ms 73.6%
26 January 2016 1,960ms 73.6%
27 January 2016 1,910ms 73.6%
28 January 2016 3,361ms 73.6%
29 January 2016 999ms 73.6%
30 January 2016 409ms 73.6%
31 January 2016 383ms 73.6%
1 February 2016 3,238ms 73.6%
2 February 2016 2,549ms 73.6%
3 February 2016 2,637ms 71.5%
4 February 2016 1,088ms 72.9%
5 February 2016 3,422ms 73.6%
6 February 2016 496ms 73.6%
7 February 2016 437ms 73.6%
8 February 2016 4,777ms 70.8%
9 February 2016 3,175ms 70.8%
10 February 2016 4,346ms 55.2%
11 February 2016 4,456ms 72.2%

24 hours

Page load time

7:00am, 12 Feb 20160.41s

Uptime

7:00am, 12 Feb 2016100%

Time Click to sort Page load time Click to sort Uptime Click to sort
9:00am 1,196ms 100%
10:00am 16,921ms 100%
11:00am 6,212ms 98.2%
12:00pm 3,338ms 76.8%
1:00pm 7,124ms 100%
2:00pm 10,516ms 100%
3:00pm 7,008ms 100%
4:00pm 15,349ms 100%
5:00pm 11,564ms 100%
6:00pm 10,696ms 100%
7:00pm 6,077ms 100%
8:00pm 7,482ms 91.7%
9:00pm 894ms 100%
10:00pm 775ms 100%
11:00pm 349ms 73.2%
12:00am 0ms 0%
1:00am 0ms 0%
2:00am 0ms 0%
3:00am 0ms 0%
4:00am 0ms 0%
5:00am 0ms 0%
6:00am 481ms 93.5%
7:00am 406ms 100%
8:00am

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