Dashboard Practical driving test bookings

This dashboard shows information about how the Practical driving test bookings service is currently performing.

Transactions per year

2.34m

Oct 2016 to Sep 2017

+2.04% July 2016 to June 2017

Total cost

£1.03m

Oct 2016 to Sep 2017

+2.04% July 2016 to June 2017

Cost per transaction

£0.44

Oct 2016 to Sep 2017

0% July 2016 to June 2017

Public bookings breakdown

Practical driving test bookings online, by telephone and by post

Date Click to sort Online Click to sort Telephone Click to sort Post Click to sort
24 to 30 December 2018 14,047 182 0
31 December 2018 to 6 January 2019 24,624 393 0
7 to 13 January 2019 34,458 671 0
14 to 20 January 2019 32,897 656 0
21 to 27 January 2019 31,993 756 0
28 January to 3 February 2019 25,557 772 0
Date Click to sort Online Click to sort Telephone Click to sort Post Click to sort
5 to 11 February 2018 33,662 643 0
12 to 18 February 2018 32,132 615 0
19 to 25 February 2018 34,514 662 1
26 February to 4 March 2018 24,833 448 0
5 to 11 March 2018 32,963 523 0
12 to 18 March 2018 34,428 1,535 0
19 to 25 March 2018 34,031 1,178 0
26 March to 1 April 2018 31,637 588 0
2 to 8 April 2018 29,023 567 0
9 to 15 April 2018 34,358 614 0
16 to 22 April 2018 36,111 650 0
23 to 29 April 2018 37,720 713 0
30 April to 6 May 2018 36,784 673 0
7 to 13 May 2018 33,019 575 0
14 to 20 May 2018 34,402 672 0
21 to 27 May 2018 33,769 845 0
28 May to 3 June 2018 31,435 528 0
4 to 10 June 2018 35,073 894 0
11 to 17 June 2018 32,916 958 0
18 to 24 June 2018 32,780 765 0
25 June to 1 July 2018 32,576 972 0
2 to 8 July 2018 34,522 850 0
9 to 15 July 2018 32,419 722 0
16 to 22 July 2018 31,913 1,047 0
23 to 29 July 2018 33,158 733 0
30 July to 5 August 2018 33,590 785 0
6 to 12 August 2018 31,121 886 0
13 to 19 August 2018 30,456 698 0
20 to 26 August 2018 27,975 1,035 0
27 August to 2 September 2018 29,137 556 0
3 to 9 September 2018 32,834 717 0
10 to 16 September 2018 31,995 707 0
17 to 23 September 2018 30,323 856 0
24 to 30 September 2018 33,891 839 0
1 to 7 October 2018 33,812 871 1
8 to 14 October 2018 33,430 777 0
15 to 21 October 2018 31,846 836 0
22 to 28 October 2018 32,117 756 0
29 October to 4 November 2018 33,398 729 0
5 to 11 November 2018 34,079 923 0
12 to 18 November 2018 31,695 838 1
19 to 25 November 2018 29,265 717 0
26 November to 2 December 2018 29,647 553 0
3 to 9 December 2018 28,783 664 0
10 to 16 December 2018 24,736 655 0
17 to 23 December 2018 25,877 614 0
24 to 30 December 2018 14,047 182 0
31 December 2018 to 6 January 2019 24,624 393 0
7 to 13 January 2019 34,458 671 0
14 to 20 January 2019 32,897 656 0
21 to 27 January 2019 31,993 756 0
28 January to 3 February 2019 25,557 772 0

Public bookings digital take-up

28 Jan to 3 Feb 201997.1%
Date Click to sort Completion percentage Click to sort
24 to 30 December 2018 98.7%
31 December 2018 to 6 January 2019 98.4%
7 to 13 January 2019 98.1%
14 to 20 January 2019 98%
21 to 27 January 2019 97.7%
28 January to 3 February 2019 97.1%
Date Click to sort Completion percentage Click to sort
25 February to 3 March 2013 96.4%
4 to 10 March 2013 93.4%
11 to 17 March 2013 93%
18 to 24 March 2013 94.2%
25 to 31 March 2013 94.5%
1 to 7 April 2013 95.4%
8 to 14 April 2013 94.8%
15 to 21 April 2013 94.4%
22 to 28 April 2013 94.5%
29 April to 5 May 2013 94.7%
6 to 12 May 2013 95.4%
13 to 19 May 2013 94.7%
20 to 26 May 2013 94.7%
27 May to 2 June 2013 96.4%
3 to 9 June 2013 95.1%
10 to 16 June 2013 95.3%
17 to 23 June 2013 95.8%
24 to 30 June 2013 95.4%
1 to 7 July 2013 95.4%
8 to 14 July 2013 95.6%
15 to 21 July 2013 95.4%
22 to 28 July 2013 95.9%
29 July to 4 August 2013 96.5%
5 to 11 August 2013 96.2%
12 to 18 August 2013 96.2%
19 to 25 August 2013 95.9%
26 August to 1 September 2013 96.7%
2 to 8 September 2013 96.3%
9 to 15 September 2013 96.4%
16 to 22 September 2013 96.4%
23 to 29 September 2013 96.5%
30 September to 6 October 2013 96.3%
7 to 13 October 2013 96.3%
14 to 20 October 2013 96.5%
21 to 27 October 2013 96.3%
28 October to 3 November 2013 96.6%
4 to 10 November 2013 96.5%
11 to 17 November 2013 96.4%
18 to 24 November 2013 96.3%
25 November to 1 December 2013 96.5%
2 to 8 December 2013 96.1%
9 to 15 December 2013 96.3%
16 to 22 December 2013 96.3%
23 to 29 December 2013 97.8%
30 December 2013 to 5 January 2014 97.2%
6 to 12 January 2014 97.1%
13 to 19 January 2014 96.4%
20 to 26 January 2014 96.5%
27 January to 2 February 2014 96.6%
3 to 9 February 2014 96.6%
10 to 16 February 2014 96.5%
17 to 23 February 2014 96.7%
24 February to 2 March 2014 97%
3 to 9 March 2014 96.9%
10 to 16 March 2014 96.8%
17 to 23 March 2014 96.8%
24 to 30 March 2014 96.9%
31 March to 6 April 2014 97.3%
7 to 13 April 2014 97.1%
14 to 20 April 2014 97.1%
21 to 27 April 2014 97.3%
28 April to 4 May 2014 96.9%
5 to 11 May 2014 97.5%
12 to 18 May 2014 96.8%
19 to 25 May 2014 97%
26 May to 1 June 2014 97.6%
2 to 8 June 2014 97.2%
9 to 15 June 2014 97.3%
16 to 22 June 2014 97.3%
23 to 29 June 2014 97.6%
30 June to 6 July 2014 97.6%
7 to 13 July 2014 97.9%
14 to 20 July 2014 97.3%
21 to 27 July 2014 97.7%
28 July to 3 August 2014 98%
4 to 10 August 2014 97.8%
11 to 17 August 2014 97.9%
18 to 24 August 2014 98.2%
25 to 31 August 2014 98.3%
1 to 7 September 2014 98.1%
8 to 14 September 2014 98.2%
15 to 21 September 2014 97.8%
22 to 28 September 2014 97.9%
29 September to 5 October 2014 97.9%
6 to 12 October 2014 98%
13 to 19 October 2014 98.3%
20 to 26 October 2014 98%
27 October to 2 November 2014 98%
3 to 9 November 2014 97.9%
10 to 16 November 2014 97.9%
17 to 23 November 2014 97.8%
24 to 30 November 2014 97.9%
1 to 7 December 2014 97.7%
8 to 14 December 2014 97.9%
15 to 21 December 2014 97.7%
22 to 28 December 2014 98.2%
29 December 2014 to 4 January 2015 98.4%
5 to 11 January 2015 98.1%
12 to 18 January 2015 97.6%
19 to 25 January 2015 97.8%
26 January to 1 February 2015 98%
2 to 8 February 2015 98.1%
9 to 15 February 2015 97.9%
16 to 22 February 2015 98%
23 February to 1 March 2015 98%
2 to 8 March 2015 98%
9 to 15 March 2015 97.8%
16 to 22 March 2015 98%
23 to 29 March 2015 97.8%
30 March to 5 April 2015 98.2%
6 to 12 April 2015 98%
13 to 19 April 2015 98%
20 to 26 April 2015 98%
27 April to 3 May 2015 97.7%
4 to 10 May 2015 98.1%
11 to 17 May 2015 97.9%
18 to 24 May 2015 97.7%
25 to 31 May 2015 98.4%
1 to 7 June 2015 97.9%
8 to 14 June 2015 98%
15 to 21 June 2015 98.1%
22 to 28 June 2015 98%
29 June to 5 July 2015 98.2%
6 to 12 July 2015 98.1%
13 to 19 July 2015 98.1%
20 to 26 July 2015 98.4%
27 July to 2 August 2015 98.2%
3 to 9 August 2015 98.1%
10 to 16 August 2015 98.1%
17 to 23 August 2015 98.2%
24 to 30 August 2015 98.2%
31 August to 6 September 2015 98.2%
7 to 13 September 2015 98.1%
14 to 20 September 2015 98%
21 to 27 September 2015 98.2%
28 September to 4 October 2015 98.1%
5 to 11 October 2015 98.1%
12 to 18 October 2015 98%
19 to 25 October 2015 98%
26 October to 1 November 2015 98.1%
2 to 8 November 2015 98%
16 to 22 November 2015 97.8%
23 to 29 November 2015 97.8%
30 November to 6 December 2015 97.6%
7 to 13 December 2015 97.8%
14 to 20 December 2015 97.9%
21 to 27 December 2015 98%
28 December 2015 to 3 January 2016 99%
4 to 10 January 2016 98.1%
11 to 17 January 2016 97.9%
18 to 24 January 2016 97.8%
25 to 31 January 2016 97.9%
1 to 7 February 2016 97.9%
8 to 14 February 2016 97.5%
15 to 21 February 2016 98%
22 to 28 February 2016 97.9%
7 to 13 March 2016 98.2%
14 to 20 March 2016 98%
21 to 27 March 2016 98.3%
28 March to 3 April 2016 98.3%
4 to 10 April 2016 98.1%
11 to 17 April 2016 98.1%
18 to 24 April 2016 98.2%
25 April to 1 May 2016 98.4%
2 to 8 May 2016 98.5%
9 to 15 May 2016 98.2%
16 to 22 May 2016 98.3%
23 to 29 May 2016 97.5%
30 May to 5 June 2016 98.4%
6 to 12 June 2016 98%
13 to 19 June 2016 98%
20 to 26 June 2016 97.8%
27 June to 3 July 2016 97.5%
4 to 10 July 2016 98%
11 to 17 July 2016 97.9%
18 to 24 July 2016 98.1%
25 to 31 July 2016 98.5%
1 to 7 August 2016 97.9%
8 to 14 August 2016 97.9%
22 to 28 August 2016 98.1%
29 August to 4 September 2016 98.4%
5 to 11 September 2016 98.1%
12 to 18 September 2016 98.2%
19 to 25 September 2016 98.3%
26 September to 2 October 2016 98.3%
3 to 9 October 2016 98.2%
10 to 16 October 2016 98.4%
17 to 23 October 2016 98.3%
24 to 30 October 2016 98.5%
31 October to 6 November 2016 98.6%
7 to 13 November 2016 98.2%
14 to 20 November 2016 98.3%
21 to 27 November 2016 98.3%
28 November to 4 December 2016 98.3%
5 to 11 December 2016 98%
12 to 18 December 2016 98.4%
19 to 25 December 2016 98.3%
26 December 2016 to 1 January 2017 98.9%
2 to 8 January 2017 98.6%
9 to 15 January 2017 98.4%
16 to 22 January 2017 98.1%
23 to 29 January 2017 98.1%
30 January to 5 February 2017 98.1%
6 to 12 February 2017 98.1%
13 to 19 February 2017 98.3%
20 to 26 February 2017 98.4%
27 February to 5 March 2017 98.4%
6 to 12 March 2017 98.4%
13 to 19 March 2017 97.9%
20 to 26 March 2017 98.4%
27 March to 2 April 2017 98.4%
3 to 9 April 2017 98.4%
10 to 16 April 2017 98.7%
17 to 23 April 2017 98.5%
24 to 30 April 2017 98.4%
1 to 7 May 2017 98.5%
8 to 14 May 2017 98.3%
15 to 21 May 2017 98.3%
22 to 28 May 2017 98.4%
29 May to 4 June 2017 98.4%
5 to 11 June 2017 98.3%
12 to 18 June 2017 98.3%
19 to 25 June 2017 98.3%
26 June to 2 July 2017 98.3%
3 to 9 July 2017 98.5%
10 to 16 July 2017 98.4%
17 to 23 July 2017 98.4%
24 to 30 July 2017 98.6%
31 July to 6 August 2017 98.6%
7 to 13 August 2017 98.4%
14 to 20 August 2017 98.4%
21 to 27 August 2017 98.4%
28 August to 3 September 2017 98.7%
4 to 10 September 2017 98.5%
11 to 17 September 2017 98.4%
18 to 24 September 2017 98%
25 September to 1 October 2017 98.3%
2 to 8 October 2017 98.3%
16 to 22 October 2017 98.4%
23 to 29 October 2017 98.3%
30 October to 5 November 2017 98.3%
6 to 12 November 2017 97.7%
13 to 19 November 2017 98.3%
20 to 26 November 2017 98.4%
27 November to 3 December 2017 98.3%
4 to 10 December 2017 97.6%
11 to 17 December 2017 97.7%
18 to 24 December 2017 97.9%
25 to 31 December 2017 98.6%
1 to 7 January 2018 98.4%
8 to 14 January 2018 98%
15 to 21 January 2018 98.1%
22 to 28 January 2018 98.1%
29 January to 4 February 2018 98.2%
5 to 11 February 2018 98.1%
12 to 18 February 2018 98.1%
19 to 25 February 2018 98.1%
26 February to 4 March 2018 98.2%
5 to 11 March 2018 98.4%
12 to 18 March 2018 95.7%
19 to 25 March 2018 96.7%
26 March to 1 April 2018 98.2%
2 to 8 April 2018 98.1%
9 to 15 April 2018 98.2%
16 to 22 April 2018 98.2%
23 to 29 April 2018 98.1%
30 April to 6 May 2018 98.2%
7 to 13 May 2018 98.3%
14 to 20 May 2018 98.1%
21 to 27 May 2018 97.6%
28 May to 3 June 2018 98.3%
4 to 10 June 2018 97.5%
11 to 17 June 2018 97.2%
18 to 24 June 2018 97.7%
25 June to 1 July 2018 97.1%
2 to 8 July 2018 97.6%
9 to 15 July 2018 97.8%
16 to 22 July 2018 96.8%
23 to 29 July 2018 97.8%
30 July to 5 August 2018 97.7%
6 to 12 August 2018 97.2%
13 to 19 August 2018 97.8%
20 to 26 August 2018 96.4%
27 August to 2 September 2018 98.1%
3 to 9 September 2018 97.9%
10 to 16 September 2018 97.8%
17 to 23 September 2018 97.3%
24 to 30 September 2018 97.6%
1 to 7 October 2018 97.5%
8 to 14 October 2018 97.7%
15 to 21 October 2018 97.4%
22 to 28 October 2018 97.7%
29 October to 4 November 2018 97.9%
5 to 11 November 2018 97.4%
12 to 18 November 2018 97.4%
19 to 25 November 2018 97.6%
26 November to 2 December 2018 98.2%
3 to 9 December 2018 97.7%
10 to 16 December 2018 97.4%
17 to 23 December 2018 97.7%
24 to 30 December 2018 98.7%
31 December 2018 to 6 January 2019 98.4%
7 to 13 January 2019 98.1%
14 to 20 January 2019 98%
21 to 27 January 2019 97.7%
28 January to 3 February 2019 97.1%

Business bookings breakdown

Practical driving test bookings online, by telephone and by post

Date Click to sort Online Click to sort Telephone Click to sort
24 to 30 December 2018 4,898 42
31 December 2018 to 6 January 2019 7,892 142
7 to 13 January 2019 9,480 232
14 to 20 January 2019 9,423 226
21 to 27 January 2019 9,195 163
28 January to 3 February 2019 8,294 201
Date Click to sort Online Click to sort Telephone Click to sort
5 to 11 February 2018 9,775 241
12 to 18 February 2018 10,089 319
19 to 25 February 2018 10,515 328
26 February to 4 March 2018 8,784 129
5 to 11 March 2018 10,482 346
12 to 18 March 2018 10,665 411
19 to 25 March 2018 9,992 270
26 March to 1 April 2018 9,907 223
2 to 8 April 2018 9,706 321
9 to 15 April 2018 10,466 260
16 to 22 April 2018 10,617 298
23 to 29 April 2018 10,719 304
30 April to 6 May 2018 10,651 267
7 to 13 May 2018 10,330 244
14 to 20 May 2018 10,926 247
21 to 27 May 2018 11,025 347
28 May to 3 June 2018 9,797 220
4 to 10 June 2018 11,073 239
11 to 17 June 2018 10,703 269
18 to 24 June 2018 10,236 314
25 June to 1 July 2018 10,232 203
2 to 8 July 2018 10,459 336
9 to 15 July 2018 10,405 276
16 to 22 July 2018 10,528 324
23 to 29 July 2018 10,123 307
30 July to 5 August 2018 10,016 281
6 to 12 August 2018 10,048 265
13 to 19 August 2018 10,099 325
20 to 26 August 2018 9,864 252
27 August to 2 September 2018 9,042 180
3 to 9 September 2018 10,002 253
10 to 16 September 2018 9,511 244
17 to 23 September 2018 9,710 284
24 to 30 September 2018 9,492 282
1 to 7 October 2018 9,235 208
8 to 14 October 2018 9,350 224
15 to 21 October 2018 7,004 267
22 to 28 October 2018 7,740 256
29 October to 4 November 2018 8,541 250
5 to 11 November 2018 8,878 258
12 to 18 November 2018 8,723 249
19 to 25 November 2018 8,237 248
26 November to 2 December 2018 7,526 203
3 to 9 December 2018 8,094 181
10 to 16 December 2018 7,452 199
17 to 23 December 2018 8,065 249
24 to 30 December 2018 4,898 42
31 December 2018 to 6 January 2019 7,892 142
7 to 13 January 2019 9,480 232
14 to 20 January 2019 9,423 226
21 to 27 January 2019 9,195 163
28 January to 3 February 2019 8,294 201

Business bookings digital take-up

28 Jan to 3 Feb 201997.6%
Date Click to sort Digital take-up Click to sort
7 to 13 January 2019 97.6%
14 to 20 January 2019 97.7%
21 to 27 January 2019 98.3%
28 January to 3 February 2019 97.6%
4 to 10 February 2019
11 to 17 February 2019
Date Click to sort Digital take-up Click to sort
19 to 25 February 2018 97%
26 February to 4 March 2018 98.6%
5 to 11 March 2018 96.8%
12 to 18 March 2018 96.3%
19 to 25 March 2018 97.4%
26 March to 1 April 2018 97.8%
2 to 8 April 2018 96.8%
9 to 15 April 2018 97.6%
16 to 22 April 2018 97.3%
23 to 29 April 2018 97.2%
30 April to 6 May 2018 97.6%
7 to 13 May 2018 97.7%
14 to 20 May 2018 97.8%
21 to 27 May 2018 96.9%
28 May to 3 June 2018 97.8%
4 to 10 June 2018 97.9%
11 to 17 June 2018 97.5%
18 to 24 June 2018 97%
25 June to 1 July 2018 98.1%
2 to 8 July 2018 96.9%
9 to 15 July 2018 97.4%
16 to 22 July 2018 97%
23 to 29 July 2018 97.1%
30 July to 5 August 2018 97.3%
6 to 12 August 2018 97.4%
13 to 19 August 2018 96.9%
20 to 26 August 2018 97.5%
27 August to 2 September 2018 98%
3 to 9 September 2018 97.5%
10 to 16 September 2018 97.5%
17 to 23 September 2018 97.2%
24 to 30 September 2018 97.1%
1 to 7 October 2018 97.8%
8 to 14 October 2018 97.7%
15 to 21 October 2018 96.3%
22 to 28 October 2018 96.8%
29 October to 4 November 2018 97.2%
5 to 11 November 2018 97.2%
12 to 18 November 2018 97.2%
19 to 25 November 2018 97.1%
26 November to 2 December 2018 97.4%
3 to 9 December 2018 97.8%
10 to 16 December 2018 97.4%
17 to 23 December 2018 97%
24 to 30 December 2018 99.1%
31 December 2018 to 6 January 2019 98.2%
7 to 13 January 2019 97.6%
14 to 20 January 2019 97.7%
21 to 27 January 2019 98.3%
28 January to 3 February 2019 97.6%
4 to 10 February 2019
11 to 17 February 2019

Public digital service

Performance metrics for the public facing digital booking service

User satisfaction

Average score of satisfied responses

11 to 17 Feb 201988.3%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
7 January 2019 89.6% 36 16 107 740 1,847
14 January 2019 89.2% 41 27 96 792 1,879
21 January 2019 88.6% 56 23 110 727 1,815
28 January 2019 88.7% 41 17 110 570 1,488
4 February 2019 87.4% 70 51 160 843 2,046
11 February 2019 88.3% 51 23 133 724 1,765
Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
19 February 2018 87% 60 47 173 865 1,925
26 February 2018 88% 37 30 97 635 1,429
5 March 2018 87.5% 68 47 139 802 1,937
12 March 2018 87.1% 74 45 172 796 1,949
19 March 2018 86.7% 62 43 166 816 1,779
26 March 2018 86.9% 68 38 120 807 1,712
2 April 2018 87.7% 55 35 135 783 1,788
9 April 2018 87.2% 73 46 176 891 2,088
16 April 2018 85.9% 79 74 190 1,022 2,068
23 April 2018 86.1% 83 73 202 1,000 2,149
30 April 2018 86.1% 65 76 188 909 1,943
7 May 2018 86.6% 64 56 158 877 1,854
14 May 2018 86.1% 68 65 169 864 1,846
21 May 2018 87.2% 66 40 168 864 1,960
28 May 2018 86.8% 80 50 152 781 1,892
4 June 2018 86.8% 70 54 157 905 1,970
11 June 2018 87.1% 71 41 140 804 1,828
18 June 2018 86.9% 72 52 145 807 1,876
25 June 2018 86.7% 58 51 183 801 1,823
2 July 2018 84% 88 75 200 853 1,642
9 July 2018 84.4% 90 63 182 816 1,628
16 July 2018 84.9% 63 81 175 795 1,606
23 July 2018 84.1% 92 93 182 792 1,675
30 July 2018 84.3% 80 80 188 816 1,627
6 August 2018 82.1% 105 118 191 752 1,503
13 August 2018 83.9% 77 81 165 791 1,485
20 August 2018 83.9% 71 79 148 702 1,365
27 August 2018 84.9% 70 68 156 697 1,488
3 September 2018 86.4% 56 54 162 762 1,675
10 September 2018 87.3% 56 48 138 739 1,741
17 September 2018 86.8% 66 40 122 710 1,587
24 September 2018 85.6% 71 78 141 765 1,667
1 October 2018 86% 77 63 137 729 1,677
8 October 2018 85.7% 69 71 153 752 1,652
15 October 2018 85% 75 74 166 747 1,605
22 October 2018 85.3% 67 70 164 734 1,585
29 October 2018 83.3% 98 94 183 812 1,579
5 November 2018 83.8% 81 87 182 834 1,563
12 November 2018 84.3% 80 82 164 683 1,497
19 November 2018 83.9% 73 73 146 681 1,335
26 November 2018 86.4% 52 43 149 734 1,547
3 December 2018 86.3% 71 27 126 752 1,520
10 December 2018 88.3% 46 18 95 620 1,468
17 December 2018 87.4% 52 18 113 582 1,363
24 December 2018 88.2% 20 5 56 337 733
31 December 2018 89% 33 14 81 610 1,416
7 January 2019 89.6% 36 16 107 740 1,847
14 January 2019 89.2% 41 27 96 792 1,879
21 January 2019 88.6% 56 23 110 727 1,815
28 January 2019 88.7% 41 17 110 570 1,488
4 February 2019 87.4% 70 51 160 843 2,046
11 February 2019 88.3% 51 23 133 724 1,765

Average time to complete a booking

11 to 17 Feb 201913m 3s
Date Click to sort Average session time Click to sort
7 to 13 January 2019 13m 7s
14 to 20 January 2019 13m 6s
21 to 27 January 2019 13m 24s
28 January to 3 February 2019 13m 9s
4 to 10 February 2019 12m 25s
11 to 17 February 2019 13m 3s
Date Click to sort Average session time Click to sort
19 to 25 February 2018 13m 50s
26 February to 4 March 2018 13m 41s
5 to 11 March 2018 13m 30s
12 to 18 March 2018 13m 30s
19 to 25 March 2018 13m 33s
26 March to 1 April 2018 13m 15s
2 to 8 April 2018 13m 17s
9 to 15 April 2018 13m 35s
16 to 22 April 2018 13m 22s
23 to 29 April 2018 13m 34s
30 April to 6 May 2018 13m 19s
7 to 13 May 2018 13m 28s
14 to 20 May 2018 13m 19s
21 to 27 May 2018 13m 24s
28 May to 3 June 2018 13m 33s
4 to 10 June 2018 13m 28s
11 to 17 June 2018 13m 28s
18 to 24 June 2018 13m 33s
25 June to 1 July 2018 13m 21s
2 to 8 July 2018 12m 54s
9 to 15 July 2018 13m 10s
16 to 22 July 2018 13m 12s
23 to 29 July 2018 13m 13s
30 July to 5 August 2018 12m 59s
6 to 12 August 2018 13m 2s
13 to 19 August 2018 12m 53s
20 to 26 August 2018 12m 35s
27 August to 2 September 2018 12m 34s
3 to 9 September 2018 12m 52s
10 to 16 September 2018 13m 3s
17 to 23 September 2018 12m 57s
24 to 30 September 2018 12m 38s
1 to 7 October 2018 12m 34s
8 to 14 October 2018 12m 35s
15 to 21 October 2018 12m 47s
22 to 28 October 2018 12m 48s
29 October to 4 November 2018 12m 57s
5 to 11 November 2018 12m 51s
12 to 18 November 2018 13m 3s
19 to 25 November 2018 13m 1s
26 November to 2 December 2018 12m 50s
3 to 9 December 2018 12m 53s
10 to 16 December 2018 12m 55s
17 to 23 December 2018 12m 52s
24 to 30 December 2018 12m 41s
31 December 2018 to 6 January 2019 13m 8s
7 to 13 January 2019 13m 7s
14 to 20 January 2019 13m 6s
21 to 27 January 2019 13m 24s
28 January to 3 February 2019 13m 9s
4 to 10 February 2019 12m 25s
11 to 17 February 2019 13m 3s

Completion rate

11 to 17 Feb 201995.3%
Date Click to sort Completion rate Click to sort
7 to 13 January 2019 102%
14 to 20 January 2019 99.8%
21 to 27 January 2019 99.9%
28 January to 3 February 2019 71.9%
4 to 10 February 2019 102.1%
11 to 17 February 2019 95.3%
Date Click to sort Completion rate Click to sort
19 to 25 February 2018 97.5%
26 February to 4 March 2018 85.5%
5 to 11 March 2018 89.4%
12 to 18 March 2018 89.4%
19 to 25 March 2018 86.6%
26 March to 1 April 2018 88.2%
2 to 8 April 2018 87.7%
9 to 15 April 2018 90.1%
16 to 22 April 2018 90.9%
23 to 29 April 2018 90.5%
30 April to 6 May 2018 89.4%
7 to 13 May 2018 85.4%
14 to 20 May 2018 83.3%
21 to 27 May 2018 83.7%
28 May to 3 June 2018 85.9%
4 to 10 June 2018 86.4%
11 to 17 June 2018 83.9%
18 to 24 June 2018 83.1%
25 June to 1 July 2018 85.7%
2 to 8 July 2018 79.9%
9 to 15 July 2018 77.3%
16 to 22 July 2018 68.8%
23 to 29 July 2018 78.7%
30 July to 5 August 2018 76.7%
6 to 12 August 2018 69.6%
13 to 19 August 2018 71.9%
20 to 26 August 2018 74.5%
27 August to 2 September 2018 78.3%
3 to 9 September 2018 85.3%
10 to 16 September 2018 86.9%
17 to 23 September 2018 90.5%
24 to 30 September 2018 89%
1 to 7 October 2018 87.5%
8 to 14 October 2018 86.4%
15 to 21 October 2018 84.2%
22 to 28 October 2018 83.3%
29 October to 4 November 2018 82.1%
5 to 11 November 2018 78.5%
12 to 18 November 2018 73.9%
19 to 25 November 2018 73.7%
26 November to 2 December 2018 86.6%
3 to 9 December 2018 86.1%
10 to 16 December 2018 87.6%
17 to 23 December 2018 95.3%
24 to 30 December 2018 87.4%
31 December 2018 to 6 January 2019 98.7%
7 to 13 January 2019 102%
14 to 20 January 2019 99.8%
21 to 27 January 2019 99.9%
28 January to 3 February 2019 71.9%
4 to 10 February 2019 102.1%
11 to 17 February 2019 95.3%

Users at each step

Number of users who completed important steps of the transaction last week

How help was used

Number of occurences of users selecting online help during the booking process

Help usage Click to sort Volume last week Percentage of total help usage Click to sort Change since previous week Click to sort
What is my driving licence number? 6,687 36% −12.2%
What tests not in calendar? 3,754 20.2% −9.1%
What is my instructors reference number? 3,154 17% −10.1%
What are extended tests? 1,792 9.6% −8.7%
Why does the DVSA need my contact number? 1,078 5.8% −8.2%
Where can I find my theory test pass number? 891 4.8% +6.3%
Why cant I find an appointment? 702 3.8% +13%
Why do I need to enter the vehicle length? 149 0.8% +4.2%
What are special requirements? 135 0.7% +8%
More about placing a test on hold 89 0.5% −5.3%
Why do I need to enter the number of cab seats? 37 0.2% +15.6%
What is a meeting place? 35 0.2% +12.9%
Why do I need to enter the vehicle height? 29 0.2% +107.1%
More about this test type 28 0.2% +47.4%
Why do I need to enter the number of passenger seats? 18 0.1% +5.9%
Why do I need to enter the vehicle width? 14 0.1% −33.3%

Service availability

30 days

Page load time

18 Feb 20190.97s

Date Click to sort Page load time Click to sort Uptime Click to sort
13 February 2019 977ms 100%
14 February 2019 985ms 100%
15 February 2019 1,073ms 100%
16 February 2019 964ms 100%
17 February 2019 967ms 100%
18 February 2019 974ms 100%

Uptime

18 Feb 2019100%

Date Click to sort Page load time Click to sort Uptime Click to sort
13 February 2019 977ms 100%
14 February 2019 985ms 100%
15 February 2019 1,073ms 100%
16 February 2019 964ms 100%
17 February 2019 967ms 100%
18 February 2019 974ms 100%
Date Click to sort Page load time Click to sort Uptime Click to sort
20 January 2019 896ms 100%
21 January 2019 993ms 100%
22 January 2019 910ms 100%
23 January 2019 884ms 100%
24 January 2019 931ms 100%
25 January 2019 718ms 100%
26 January 2019
27 January 2019 977ms 100%
28 January 2019 927ms 100%
29 January 2019 897ms 100%
30 January 2019 891ms 100%
31 January 2019 910ms 100%
1 February 2019 910ms 100%
2 February 2019 929ms 100%
3 February 2019 1,033ms 100%
4 February 2019 958ms 100%
5 February 2019 952ms 99.3%
6 February 2019 1,001ms 100%
7 February 2019 963ms 100%
8 February 2019 983ms 100%
9 February 2019 948ms 100%
10 February 2019 941ms 100%
11 February 2019 951ms 100%
12 February 2019 939ms 100%
13 February 2019 977ms 100%
14 February 2019 985ms 100%
15 February 2019 1,073ms 100%
16 February 2019 964ms 100%
17 February 2019 967ms 100%
18 February 2019 974ms 100%

24 hours

Page load time

9:00am, 19 Feb 20191.03s

Time Click to sort Page load time Click to sort Uptime Click to sort
4:00am 811ms 100%
5:00am 786ms 100%
6:00am 1,031ms 100%
7:00am 1,028ms 100%
8:00am 1,147ms 100%
9:00am 1,031ms 100%

Uptime

9:00am, 19 Feb 2019100%

Time Click to sort Page load time Click to sort Uptime Click to sort
4:00am 811ms 100%
5:00am 786ms 100%
6:00am 1,031ms 100%
7:00am 1,028ms 100%
8:00am 1,147ms 100%
9:00am 1,031ms 100%
Time Click to sort Page load time Click to sort Uptime Click to sort
10:00am 1,005ms 100%
11:00am 977ms 100%
12:00pm 1,116ms 100%
1:00pm 1,012ms 100%
2:00pm 1,119ms 100%
3:00pm 1,048ms 100%
4:00pm 989ms 100%
5:00pm 1,184ms 100%
6:00pm 997ms 100%
7:00pm 1,028ms 100%
8:00pm 1,053ms 100%
9:00pm 972ms 100%
10:00pm 1,123ms 100%
11:00pm 931ms 100%
12:00am 827ms 100%
1:00am 809ms 100%
2:00am 752ms 100%
3:00am 836ms 100%
4:00am 811ms 100%
5:00am 786ms 100%
6:00am 1,031ms 100%
7:00am 1,028ms 100%
8:00am 1,147ms 100%
9:00am 1,031ms 100%

Data for practical driving test bookings.

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