Dashboard Practical driving test bookings

This dashboard shows information about how the Practical driving test bookings service is currently performing.

Transactions per year

1.96m

Oct 2013 to Sep 2014

+1.68% July 2013 to June 2014

Total cost

£1.3m

Oct 2013 to Sep 2014

+0.17% July 2013 to June 2014

Cost per transaction

£0.66

Oct 2013 to Sep 2014

−1.49% July 2013 to June 2014

Public bookings breakdown

Practical driving test bookings online, by telephone and by post

Date Click to sort Online Click to sort Telephone Click to sort Post Click to sort
28 July to 3 August 2014 31,902 632 4
4 to 10 August 2014 30,213 680 3
11 to 17 August 2014 29,215 639 1
18 to 24 August 2014 27,394 511 1
25 to 31 August 2014 26,220 447 3
1 to 7 September 2014 30,689 601 5
8 to 14 September 2014 30,524 543 1
15 to 21 September 2014 29,168 652 1
22 to 28 September 2014 30,282 659 5
29 September to 5 October 2014 32,310 706 0
6 to 12 October 2014 32,484 664 3
13 to 19 October 2014 31,096 545 3
20 to 26 October 2014 31,471 627 1
27 October to 2 November 2014 30,065 600 4
3 to 9 November 2014 33,346 700 4
10 to 16 November 2014 31,476 684 1
17 to 23 November 2014 30,269 688 2
24 to 30 November 2014 29,652 626 1
1 to 7 December 2014 27,954 659 4
8 to 14 December 2014 25,640 548 2
15 to 21 December 2014 24,496 573 0
22 to 28 December 2014 13,710 255 0
29 December 2014 to 4 January 2015 18,591 302 0
5 to 11 January 2015 33,620 644 4
12 to 18 January 2015 30,565 742 4
19 to 25 January 2015 31,870 722 0
26 January to 1 February 2015 32,364 665 0
2 to 8 February 2015 32,393 621 3
9 to 15 February 2015 31,587 670 3
16 to 22 February 2015 31,206 633 1
23 February to 1 March 2015 35,228 701 2
2 to 8 March 2015 34,916 721 2
9 to 15 March 2015 31,924 718 1
16 to 22 March 2015 34,495 706 0
23 to 29 March 2015 33,107 728 5
30 March to 5 April 2015 31,319 561 6
6 to 12 April 2015 26,994 549 0
13 to 19 April 2015 32,892 667 0
20 to 26 April 2015 37,373 768 5
27 April to 3 May 2015 35,810 861 0
4 to 10 May 2015 32,134 629 2
11 to 17 May 2015 34,587 752 2
18 to 24 May 2015 32,372 764 5
25 to 31 May 2015 30,384 482 2
1 to 7 June 2015 34,521 740 7
8 to 14 June 2015 33,918 694 0
15 to 21 June 2015 33,074 640 4
22 to 28 June 2015 34,141 695 1
29 June to 5 July 2015 33,980 631 1
6 to 12 July 2015 34,458 672 2
13 to 19 July 2015 31,664 622 3
20 to 26 July 2015 34,179 553 2

Public bookings digital take-up

20 to 26 July 201598.4%
Date Click to sort Completion percentage Click to sort
25 February to 3 March 2013 96.4%
4 to 10 March 2013 93.4%
11 to 17 March 2013 93%
18 to 24 March 2013 94.2%
25 to 31 March 2013 94.5%
1 to 7 April 2013 95.4%
8 to 14 April 2013 94.8%
15 to 21 April 2013 94.4%
22 to 28 April 2013 94.5%
29 April to 5 May 2013 94.7%
6 to 12 May 2013 95.4%
13 to 19 May 2013 94.7%
20 to 26 May 2013 94.7%
27 May to 2 June 2013 96.4%
3 to 9 June 2013 95.1%
10 to 16 June 2013 95.3%
17 to 23 June 2013 95.8%
24 to 30 June 2013 95.4%
1 to 7 July 2013 95.4%
8 to 14 July 2013 95.6%
15 to 21 July 2013 95.4%
22 to 28 July 2013 95.9%
29 July to 4 August 2013 96.5%
5 to 11 August 2013 96.2%
12 to 18 August 2013 96.2%
19 to 25 August 2013 95.9%
26 August to 1 September 2013 96.7%
2 to 8 September 2013 96.3%
9 to 15 September 2013 96.4%
16 to 22 September 2013 96.4%
23 to 29 September 2013 96.5%
30 September to 6 October 2013 96.3%
7 to 13 October 2013 96.3%
14 to 20 October 2013 96.5%
21 to 27 October 2013 96.3%
28 October to 3 November 2013 96.6%
4 to 10 November 2013 96.5%
11 to 17 November 2013 96.4%
18 to 24 November 2013 96.3%
25 November to 1 December 2013 96.5%
2 to 8 December 2013 96.1%
9 to 15 December 2013 96.3%
16 to 22 December 2013 96.3%
23 to 29 December 2013 97.8%
30 December 2013 to 5 January 2014 97.2%
6 to 12 January 2014 97.1%
13 to 19 January 2014 96.4%
20 to 26 January 2014 96.5%
27 January to 2 February 2014 96.6%
3 to 9 February 2014 96.6%
10 to 16 February 2014 96.5%
17 to 23 February 2014 96.7%
24 February to 2 March 2014 97%
3 to 9 March 2014 96.9%
10 to 16 March 2014 96.8%
17 to 23 March 2014 96.8%
24 to 30 March 2014 96.9%
31 March to 6 April 2014 97.3%
7 to 13 April 2014 97.1%
14 to 20 April 2014 97.1%
21 to 27 April 2014 97.3%
28 April to 4 May 2014 96.9%
5 to 11 May 2014 97.5%
12 to 18 May 2014 96.8%
19 to 25 May 2014 97%
26 May to 1 June 2014 97.6%
2 to 8 June 2014 97.2%
9 to 15 June 2014 97.3%
16 to 22 June 2014 97.3%
23 to 29 June 2014 97.6%
30 June to 6 July 2014 97.6%
7 to 13 July 2014 97.9%
14 to 20 July 2014 97.3%
21 to 27 July 2014 97.7%
28 July to 3 August 2014 98%
4 to 10 August 2014 97.8%
11 to 17 August 2014 97.9%
18 to 24 August 2014 98.2%
25 to 31 August 2014 98.3%
1 to 7 September 2014 98.1%
8 to 14 September 2014 98.2%
15 to 21 September 2014 97.8%
22 to 28 September 2014 97.9%
29 September to 5 October 2014 97.9%
6 to 12 October 2014 98%
13 to 19 October 2014 98.3%
20 to 26 October 2014 98%
27 October to 2 November 2014 98%
3 to 9 November 2014 97.9%
10 to 16 November 2014 97.9%
17 to 23 November 2014 97.8%
24 to 30 November 2014 97.9%
1 to 7 December 2014 97.7%
8 to 14 December 2014 97.9%
15 to 21 December 2014 97.7%
22 to 28 December 2014 98.2%
29 December 2014 to 4 January 2015 98.4%
5 to 11 January 2015 98.1%
12 to 18 January 2015 97.6%
19 to 25 January 2015 97.8%
26 January to 1 February 2015 98%
2 to 8 February 2015 98.1%
9 to 15 February 2015 97.9%
16 to 22 February 2015 98%
23 February to 1 March 2015 98%
2 to 8 March 2015 98%
9 to 15 March 2015 97.8%
16 to 22 March 2015 98%
23 to 29 March 2015 97.8%
30 March to 5 April 2015 98.2%
6 to 12 April 2015 98%
13 to 19 April 2015 98%
20 to 26 April 2015 98%
27 April to 3 May 2015 97.7%
4 to 10 May 2015 98.1%
11 to 17 May 2015 97.9%
18 to 24 May 2015 97.7%
25 to 31 May 2015 98.4%
1 to 7 June 2015 97.9%
8 to 14 June 2015 98%
15 to 21 June 2015 98.1%
22 to 28 June 2015 98%
29 June to 5 July 2015 98.2%
6 to 12 July 2015 98.1%
13 to 19 July 2015 98.1%
20 to 26 July 2015 98.4%

Business bookings breakdown

Practical driving test bookings online, by telephone and by post

Date Click to sort Online Click to sort Telephone Click to sort
28 July to 3 August 2014 7,897 530
4 to 10 August 2014 7,611 475
11 to 17 August 2014 7,906 483
18 to 24 August 2014 7,870 495
25 to 31 August 2014 6,888 461
1 to 7 September 2014 7,586 463
8 to 14 September 2014 7,708 521
15 to 21 September 2014 7,560 589
22 to 28 September 2014 7,277 633
29 September to 5 October 2014 7,697 588
6 to 12 October 2014 7,544 538
13 to 19 October 2014 6,086 520
20 to 26 October 2014 6,424 491
27 October to 2 November 2014 6,738 453
3 to 9 November 2014 7,074 440
10 to 16 November 2014 7,052 442
17 to 23 November 2014 7,156 480
24 to 30 November 2014 6,473 435
1 to 7 December 2014 6,758 436
8 to 14 December 2014 6,277 372
15 to 21 December 2014 6,169 354
22 to 28 December 2014 3,753 141
29 December 2014 to 4 January 2015 4,562 124
5 to 11 January 2015 8,469 455
12 to 18 January 2015 7,565 465
19 to 25 January 2015 7,139 414
26 January to 1 February 2015 7,312 424
2 to 8 February 2015 8,233 447
9 to 15 February 2015 8,094 481
16 to 22 February 2015 8,255 456
23 February to 1 March 2015 8,261 427
2 to 8 March 2015 8,672 470
9 to 15 March 2015 8,314 454
16 to 22 March 2015 8,776 491
23 to 29 March 2015 8,738 494
30 March to 5 April 2015 8,275 479
6 to 12 April 2015 8,105 389
13 to 19 April 2015 9,219 538
20 to 26 April 2015 9,666 582
27 April to 3 May 2015 9,327 545
4 to 10 May 2015 8,752 401
11 to 17 May 2015 9,664 546
18 to 24 May 2015 9,262 502
25 to 31 May 2015 8,421 395
1 to 7 June 2015 9,071 515
8 to 14 June 2015 9,388 484
15 to 21 June 2015 8,880 598
22 to 28 June 2015 9,000 540
29 June to 5 July 2015 9,029 486
6 to 12 July 2015 9,202 600
13 to 19 July 2015 8,981 433
20 to 26 July 2015 9,160 481

Business bookings digital take-up

20 to 26 July 201595%
Date Click to sort Digital take-up Click to sort
28 July to 3 August 2014 93.7%
4 to 10 August 2014 94.1%
11 to 17 August 2014 94.2%
18 to 24 August 2014 94.1%
25 to 31 August 2014 93.7%
1 to 7 September 2014 94.2%
8 to 14 September 2014 93.7%
15 to 21 September 2014 92.8%
22 to 28 September 2014 92%
29 September to 5 October 2014 92.9%
6 to 12 October 2014 93.3%
13 to 19 October 2014 92.1%
20 to 26 October 2014 92.9%
27 October to 2 November 2014 93.7%
3 to 9 November 2014 94.1%
10 to 16 November 2014 94.1%
17 to 23 November 2014 93.7%
24 to 30 November 2014 93.7%
1 to 7 December 2014 93.9%
8 to 14 December 2014 94.4%
15 to 21 December 2014 94.6%
22 to 28 December 2014 96.4%
29 December 2014 to 4 January 2015 97.4%
5 to 11 January 2015 94.9%
12 to 18 January 2015 94.2%
19 to 25 January 2015 94.5%
26 January to 1 February 2015 94.5%
2 to 8 February 2015 94.9%
9 to 15 February 2015 94.4%
16 to 22 February 2015 94.8%
23 February to 1 March 2015 95.1%
2 to 8 March 2015 94.9%
9 to 15 March 2015 94.8%
16 to 22 March 2015 94.7%
23 to 29 March 2015 94.6%
30 March to 5 April 2015 94.5%
6 to 12 April 2015 95.4%
13 to 19 April 2015 94.5%
20 to 26 April 2015 94.3%
27 April to 3 May 2015 94.5%
4 to 10 May 2015 95.6%
11 to 17 May 2015 94.7%
18 to 24 May 2015 94.9%
25 to 31 May 2015 95.5%
1 to 7 June 2015 94.6%
8 to 14 June 2015 95.1%
15 to 21 June 2015 93.7%
22 to 28 June 2015 94.3%
29 June to 5 July 2015 94.9%
6 to 12 July 2015 93.9%
13 to 19 July 2015 95.4%
20 to 26 July 2015 95%

Public digital service

Performance metrics for the public facing digital booking service

User satisfaction

Average score of satisfied responses

20 to 26 July 201585.1%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
10 March 2014 88.3% 125 91 477 3,474 6,993
17 March 2014 87.9% 156 83 530 3,292 6,749
24 March 2014 88.2% 80 66 298 2,135 4,333
31 March 2014 86.7% 231 132 593 3,472 6,839
7 April 2014 87.5% 147 113 498 3,195 6,286
14 April 2014 87.6% 130 87 446 2,706 5,448
21 April 2014 88.5% 114 85 421 2,798 6,005
28 April 2014 87.9% 170 105 505 3,219 6,762
5 May 2014 87.8% 141 91 460 2,959 6,045
12 May 2014 87.9% 158 91 454 2,815 6,029
19 May 2014 87.9% 140 94 469 2,972 6,103
26 May 2014 87.8% 158 82 450 2,882 5,954
2 June 2014 88% 157 87 465 2,958 6,326
9 June 2014 87.3% 168 105 497 3,069 6,104
16 June 2014 87.6% 152 104 434 2,856 5,798
23 June 2014 87.2% 166 130 504 3,180 6,237
30 June 2014 86.3% 195 150 579 3,295 6,154
7 July 2014 86.1% 182 147 565 3,271 5,871
14 July 2014 86% 182 150 541 3,249 5,720
21 July 2014 86.2% 194 121 522 3,005 5,590
28 July 2014 86.4% 183 139 557 3,213 5,989
4 August 2014 86.4% 191 114 510 3,040 5,620
11 August 2014 86.1% 166 150 571 2,885 5,485
18 August 2014 85.4% 168 163 515 2,795 4,887
25 August 2014 87.1% 139 80 447 2,579 5,008
1 September 2014 87% 161 107 495 3,008 5,774
8 September 2014 87.4% 145 104 520 3,163 6,146
15 September 2014 87.3% 143 93 500 2,876 5,697
22 September 2014 87.3% 159 85 476 3,073 5,873
29 September 2014 87.2% 153 100 560 3,109 6,104
6 October 2014 87.2% 188 96 526 3,102 6,208
13 October 2014 87.1% 171 117 501 3,089 6,029
20 October 2014 86.8% 176 108 538 3,094 5,919
27 October 2014 87.2% 147 101 486 2,985 5,734
3 November 2014 87.4% 173 113 544 3,056 6,404
10 November 2014 86.8% 180 89 513 3,175 5,854
17 November 2014 86.6% 187 105 531 2,903 5,662
24 November 2014 87.3% 149 109 481 2,652 5,557
1 December 2014 87.1% 166 66 412 2,483 4,970
8 December 2014 86.5% 181 78 394 2,384 4,624
15 December 2014 86.1% 162 82 389 2,131 4,088
22 December 2014 88% 73 28 173 1,143 2,484
29 December 2014 88.3% 75 41 245 1,662 3,502
5 January 2015 88.2% 153 80 427 2,944 6,234
12 January 2015 87.5% 143 83 432 2,769 5,458
19 January 2015 86.9% 177 87 505 2,973 5,743
26 January 2015 87.3% 162 99 480 2,931 5,862
2 February 2015 87.5% 171 93 440 2,702 5,681
9 February 2015 88.2% 148 76 382 2,633 5,684
16 February 2015 88.3% 141 59 412 2,560 5,624
23 February 2015 88.4% 149 79 457 2,815 6,314
2 March 2015 87.7% 154 79 450 3,012 6,029
9 March 2015 87.8% 133 78 465 2,625 5,576
16 March 2015 87.4% 179 97 461 2,954 5,974
23 March 2015 87.3% 160 91 394 2,276 4,890
30 March 2015 88.3% 87 45 219 1,374 3,178
6 April 2015 88.4% 77 32 206 1,227 2,863
13 April 2015 88.2% 93 51 215 1,462 3,297
20 April 2015 88.5% 111 57 224 1,594 3,780
27 April 2015 87.7% 127 73 234 1,548 3,603
4 May 2015 88% 103 57 245 1,322 3,268
11 May 2015 87.8% 99 67 236 1,453 3,327
18 May 2015 87% 119 73 244 1,446 3,178
25 May 2015 87.3% 92 67 232 1,395 3,012
1 June 2015 87.5% 108 77 232 1,482 3,327
8 June 2015 86.8% 107 90 258 1,502 3,172
15 June 2015 86% 118 91 256 1,440 2,898
22 June 2015 86.3% 121 81 248 1,416 2,951
29 June 2015 85.3% 117 113 293 1,412 2,828
6 July 2015 84.9% 141 118 328 1,498 2,991
13 July 2015 84.9% 158 103 266 1,447 2,854
20 July 2015 85.1% 164 108 261 1,508 2,997

Average time to complete a booking

13 to 19 July 201517m 59s
Date Click to sort Average session time Click to sort
28 July to 3 August 2014 17m 11s
4 to 10 August 2014 17m 40s
11 to 17 August 2014 17m 49s
18 to 24 August 2014 19m 15s
25 to 31 August 2014 16m 50s
1 to 7 September 2014 16m 52s
8 to 14 September 2014 17m 22s
15 to 21 September 2014 17m 9s
22 to 28 September 2014 16m 54s
29 September to 5 October 2014 16m 40s
6 to 12 October 2014 16m 32s
13 to 19 October 2014 17m 13s
20 to 26 October 2014 17m 4s
27 October to 2 November 2014 16m 31s
3 to 9 November 2014 16m 51s
10 to 16 November 2014 16m 57s
17 to 23 November 2014 17m 11s
24 to 30 November 2014 16m 44s
1 to 7 December 2014 16m 59s
8 to 14 December 2014 17m 31s
15 to 21 December 2014 16m 53s
22 to 28 December 2014 16m 10s
29 December 2014 to 4 January 2015 16m 13s
5 to 11 January 2015 17m 2s
12 to 18 January 2015 17m 4s
19 to 25 January 2015 17m 10s
26 January to 1 February 2015 17m 2s
2 to 8 February 2015 17m 6s
9 to 15 February 2015 16m 44s
16 to 22 February 2015 16m 36s
23 February to 1 March 2015 16m 32s
2 to 8 March 2015 16m 46s
9 to 15 March 2015 16m 39s
16 to 22 March 2015 16m 48s
23 to 29 March 2015 16m 54s
30 March to 5 April 2015 16m 28s
6 to 12 April 2015 16m 13s
13 to 19 April 2015 16m 47s
20 to 26 April 2015 16m 30s
27 April to 3 May 2015 16m 20s
4 to 10 May 2015 16m 42s
11 to 17 May 2015 16m 57s
18 to 24 May 2015 17m 19s
25 to 31 May 2015 16m 60s
1 to 7 June 2015 17m 11s
8 to 14 June 2015 17m 46s
15 to 21 June 2015 18m 8s
22 to 28 June 2015 17m 55s
29 June to 5 July 2015 17m 35s
6 to 12 July 2015 17m 23s
13 to 19 July 2015 17m 59s
20 to 26 July 2015

Completion rate

29 June to 5 July 201525.4%
Date Click to sort Completion percentage Click to sort
31 March to 6 April 2014 30%
7 to 13 April 2014 30.3%
14 to 20 April 2014 30.6%
21 to 27 April 2014 31.1%
28 April to 4 May 2014 32.9%
5 to 11 May 2014 31.5%
12 to 18 May 2014 31.4%
19 to 25 May 2014 31.2%
26 May to 1 June 2014 31%
2 to 8 June 2014 31.9%
9 to 15 June 2014 29.7%
16 to 22 June 2014 28.9%
23 to 29 June 2014 29.9%
30 June to 6 July 2014 29.7%
7 to 13 July 2014 28.7%
14 to 20 July 2014 28.3%
21 to 27 July 2014 27.8%
28 July to 3 August 2014 27.7%
4 to 10 August 2014 26.4%
11 to 17 August 2014 25.5%
18 to 24 August 2014 24.7%
25 to 31 August 2014 27%
1 to 7 September 2014 28%
8 to 14 September 2014 28%
15 to 21 September 2014 29%
22 to 28 September 2014 30.1%
29 September to 5 October 2014 30.7%
6 to 12 October 2014 30.3%
13 to 19 October 2014 29.7%
20 to 26 October 2014 30%
27 October to 2 November 2014 31.2%
3 to 9 November 2014 30.7%
10 to 16 November 2014 27.3%
17 to 23 November 2014 27.3%
24 to 30 November 2014 27.3%
1 to 7 December 2014 26.9%
8 to 14 December 2014 25.8%
15 to 21 December 2014 27.6%
22 to 28 December 2014 27.9%
29 December 2014 to 4 January 2015 30.6%
5 to 11 January 2015 34.1%
12 to 18 January 2015 32.9%
19 to 25 January 2015 32.2%
26 January to 1 February 2015 31.9%
2 to 8 February 2015 31.6%
9 to 15 February 2015 32.1%
16 to 22 February 2015 32.9%
23 February to 1 March 2015 33.1%
2 to 8 March 2015 31.9%
9 to 15 March 2015 31.3%
16 to 22 March 2015 29.2%
23 to 29 March 2015 26.5%
30 March to 5 April 2015 29.5%
6 to 12 April 2015 29.2%
13 to 19 April 2015 30.6%
20 to 26 April 2015 30.2%
27 April to 3 May 2015 29.8%
4 to 10 May 2015 28.5%
11 to 17 May 2015 28%
18 to 24 May 2015 27.8%
25 to 31 May 2015 27.8%
1 to 7 June 2015 27.5%
8 to 14 June 2015 26.1%
15 to 21 June 2015 26.6%
22 to 28 June 2015 26.9%
29 June to 5 July 2015 25.4%

Users at each step

Number of users who completed important steps of the transaction last week

How help was used

Number of occurences of users selecting online help during the booking process

Service availability

30 days

Page load time

1 Aug 20150.44s

Uptime

1 Aug 201573.6%

Date Click to sort Page load time Click to sort Uptime Click to sort
3 July 2015 2,035ms 73.6%
4 July 2015 404ms 73.6%
5 July 2015 349ms 73.6%
6 July 2015 344ms 73.6%
7 July 2015 1,169ms 73.6%
8 July 2015 1,309ms 73.6%
9 July 2015 2,089ms 73.6%
10 July 2015 665ms 73.6%
11 July 2015 365ms 73.6%
12 July 2015 356ms 73.6%
13 July 2015 1,124ms 73.6%
14 July 2015 2,020ms 73.6%
15 July 2015 876ms 71.2%
16 July 2015 1,995ms 73.6%
17 July 2015 1,915ms 73.6%
18 July 2015 244ms 31.3%
19 July 2015 1,200ms 73.6%
20 July 2015 5,628ms 73.6%
21 July 2015 719ms 73.6%
22 July 2015 1,565ms 73.6%
23 July 2015 1,164ms 73.6%
24 July 2015 1,178ms 73.6%
25 July 2015 476ms 73.6%
26 July 2015 473ms 73.6%
27 July 2015 1,174ms 73.6%
28 July 2015 1,565ms 73.6%
29 July 2015 1,187ms 73.3%
30 July 2015 747ms 73.6%
31 July 2015 687ms 73.6%
1 August 2015 443ms 73.6%

24 hours

Page load time

8:00pm, 2 Aug 20150.53s

Uptime

8:00pm, 2 Aug 2015100%

Time Click to sort Page load time Click to sort Uptime Click to sort
10:00pm 647ms 72.5%
11:00pm 0ms 0%
12:00am 0ms 0%
1:00am 0ms 0%
2:00am 0ms 0%
3:00am 0ms 0%
4:00am 0ms 0%
5:00am 536ms 94.2%
6:00am 556ms 100%
7:00am 551ms 100%
8:00am 617ms 100%
9:00am 603ms 100%
10:00am 548ms 100%
11:00am 651ms 100%
12:00pm 561ms 100%
1:00pm 589ms 100%
2:00pm 633ms 100%
3:00pm 713ms 100%
4:00pm 609ms 100%
5:00pm 577ms 100%
6:00pm 622ms 100%
7:00pm 588ms 100%
8:00pm 531ms 100%
9:00pm

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