Dashboard Practical driving test bookings

This dashboard shows information about how the Practical driving test bookings service is currently performing.

Transactions per year

2.27m

Apr 2016 to Mar 2017

+1.54% Jan to Dec 2016

Total cost

£1m

Apr 2016 to Mar 2017

−18.77% Jan to Dec 2016

Cost per transaction

£0.44

Apr 2016 to Mar 2017

−20.00% Jan to Dec 2016

Public bookings breakdown

Practical driving test bookings online, by telephone and by post

Date Click to sort Online Click to sort Telephone Click to sort Post Click to sort
8 to 14 January 2018 34,262 694 0
15 to 21 January 2018 32,315 617 1
22 to 28 January 2018 34,654 685 0
29 January to 4 February 2018 36,006 660 1
5 to 11 February 2018 33,662 643 0
12 to 18 February 2018 32,132 615 0
Date Click to sort Online Click to sort Telephone Click to sort Post Click to sort
20 to 26 February 2017 34,334 550 0
27 February to 5 March 2017 38,558 621 0
6 to 12 March 2017 36,508 609 0
13 to 19 March 2017 29,764 649 0
20 to 26 March 2017 39,361 643 0
27 March to 2 April 2017 38,082 610 0
3 to 9 April 2017 35,050 588 0
10 to 16 April 2017 30,347 407 0
17 to 23 April 2017 30,220 473 0
24 to 30 April 2017 37,679 605 0
1 to 7 May 2017 34,810 539 0
8 to 14 May 2017 36,831 627 0
15 to 21 May 2017 35,844 633 0
22 to 28 May 2017 32,358 510 0
29 May to 4 June 2017 33,929 543 0
5 to 11 June 2017 36,177 629 0
12 to 18 June 2017 33,717 598 0
19 to 25 June 2017 33,799 570 0
26 June to 2 July 2017 36,925 624 0
3 to 9 July 2017 36,863 561 0
10 to 16 July 2017 35,674 588 0
17 to 23 July 2017 35,370 564 0
24 to 30 July 2017 35,932 524 0
31 July to 6 August 2017 36,661 521 0
7 to 13 August 2017 33,668 531 0
14 to 20 August 2017 33,264 536 0
21 to 27 August 2017 32,528 518 0
28 August to 3 September 2017 32,327 428 0
4 to 10 September 2017 37,234 576 0
11 to 17 September 2017 36,010 591 0
18 to 24 September 2017 37,432 752 0
25 September to 1 October 2017 39,821 681 0
2 to 8 October 2017 39,942 684 0
9 to 15 October 2017 37,014 577 0
16 to 22 October 2017 33,973 550 0
23 to 29 October 2017 31,256 528 0
30 October to 5 November 2017 33,694 567 0
6 to 12 November 2017 31,321 749 0
13 to 19 November 2017 30,450 540 0
20 to 26 November 2017 29,112 474 0
27 November to 3 December 2017 27,755 486 0
4 to 10 December 2017 23,012 571 5
11 to 17 December 2017 19,479 452 0
18 to 24 December 2017 25,051 547 0
25 to 31 December 2017 14,748 214 0
1 to 7 January 2018 29,064 467 0
8 to 14 January 2018 34,262 694 0
15 to 21 January 2018 32,315 617 1
22 to 28 January 2018 34,654 685 0
29 January to 4 February 2018 36,006 660 1
5 to 11 February 2018 33,662 643 0
12 to 18 February 2018 32,132 615 0

Public bookings digital take-up

12 to 18 Feb 201898.1%
Date Click to sort Completion percentage Click to sort
8 to 14 January 2018 98%
15 to 21 January 2018 98.1%
22 to 28 January 2018 98.1%
29 January to 4 February 2018 98.2%
5 to 11 February 2018 98.1%
12 to 18 February 2018 98.1%
Date Click to sort Completion percentage Click to sort
25 February to 3 March 2013 96.4%
4 to 10 March 2013 93.4%
11 to 17 March 2013 93%
18 to 24 March 2013 94.2%
25 to 31 March 2013 94.5%
1 to 7 April 2013 95.4%
8 to 14 April 2013 94.8%
15 to 21 April 2013 94.4%
22 to 28 April 2013 94.5%
29 April to 5 May 2013 94.7%
6 to 12 May 2013 95.4%
13 to 19 May 2013 94.7%
20 to 26 May 2013 94.7%
27 May to 2 June 2013 96.4%
3 to 9 June 2013 95.1%
10 to 16 June 2013 95.3%
17 to 23 June 2013 95.8%
24 to 30 June 2013 95.4%
1 to 7 July 2013 95.4%
8 to 14 July 2013 95.6%
15 to 21 July 2013 95.4%
22 to 28 July 2013 95.9%
29 July to 4 August 2013 96.5%
5 to 11 August 2013 96.2%
12 to 18 August 2013 96.2%
19 to 25 August 2013 95.9%
26 August to 1 September 2013 96.7%
2 to 8 September 2013 96.3%
9 to 15 September 2013 96.4%
16 to 22 September 2013 96.4%
23 to 29 September 2013 96.5%
30 September to 6 October 2013 96.3%
7 to 13 October 2013 96.3%
14 to 20 October 2013 96.5%
21 to 27 October 2013 96.3%
28 October to 3 November 2013 96.6%
4 to 10 November 2013 96.5%
11 to 17 November 2013 96.4%
18 to 24 November 2013 96.3%
25 November to 1 December 2013 96.5%
2 to 8 December 2013 96.1%
9 to 15 December 2013 96.3%
16 to 22 December 2013 96.3%
23 to 29 December 2013 97.8%
30 December 2013 to 5 January 2014 97.2%
6 to 12 January 2014 97.1%
13 to 19 January 2014 96.4%
20 to 26 January 2014 96.5%
27 January to 2 February 2014 96.6%
3 to 9 February 2014 96.6%
10 to 16 February 2014 96.5%
17 to 23 February 2014 96.7%
24 February to 2 March 2014 97%
3 to 9 March 2014 96.9%
10 to 16 March 2014 96.8%
17 to 23 March 2014 96.8%
24 to 30 March 2014 96.9%
31 March to 6 April 2014 97.3%
7 to 13 April 2014 97.1%
14 to 20 April 2014 97.1%
21 to 27 April 2014 97.3%
28 April to 4 May 2014 96.9%
5 to 11 May 2014 97.5%
12 to 18 May 2014 96.8%
19 to 25 May 2014 97%
26 May to 1 June 2014 97.6%
2 to 8 June 2014 97.2%
9 to 15 June 2014 97.3%
16 to 22 June 2014 97.3%
23 to 29 June 2014 97.6%
30 June to 6 July 2014 97.6%
7 to 13 July 2014 97.9%
14 to 20 July 2014 97.3%
21 to 27 July 2014 97.7%
28 July to 3 August 2014 98%
4 to 10 August 2014 97.8%
11 to 17 August 2014 97.9%
18 to 24 August 2014 98.2%
25 to 31 August 2014 98.3%
1 to 7 September 2014 98.1%
8 to 14 September 2014 98.2%
15 to 21 September 2014 97.8%
22 to 28 September 2014 97.9%
29 September to 5 October 2014 97.9%
6 to 12 October 2014 98%
13 to 19 October 2014 98.3%
20 to 26 October 2014 98%
27 October to 2 November 2014 98%
3 to 9 November 2014 97.9%
10 to 16 November 2014 97.9%
17 to 23 November 2014 97.8%
24 to 30 November 2014 97.9%
1 to 7 December 2014 97.7%
8 to 14 December 2014 97.9%
15 to 21 December 2014 97.7%
22 to 28 December 2014 98.2%
29 December 2014 to 4 January 2015 98.4%
5 to 11 January 2015 98.1%
12 to 18 January 2015 97.6%
19 to 25 January 2015 97.8%
26 January to 1 February 2015 98%
2 to 8 February 2015 98.1%
9 to 15 February 2015 97.9%
16 to 22 February 2015 98%
23 February to 1 March 2015 98%
2 to 8 March 2015 98%
9 to 15 March 2015 97.8%
16 to 22 March 2015 98%
23 to 29 March 2015 97.8%
30 March to 5 April 2015 98.2%
6 to 12 April 2015 98%
13 to 19 April 2015 98%
20 to 26 April 2015 98%
27 April to 3 May 2015 97.7%
4 to 10 May 2015 98.1%
11 to 17 May 2015 97.9%
18 to 24 May 2015 97.7%
25 to 31 May 2015 98.4%
1 to 7 June 2015 97.9%
8 to 14 June 2015 98%
15 to 21 June 2015 98.1%
22 to 28 June 2015 98%
29 June to 5 July 2015 98.2%
6 to 12 July 2015 98.1%
13 to 19 July 2015 98.1%
20 to 26 July 2015 98.4%
27 July to 2 August 2015 98.2%
3 to 9 August 2015 98.1%
10 to 16 August 2015 98.1%
17 to 23 August 2015 98.2%
24 to 30 August 2015 98.2%
31 August to 6 September 2015 98.2%
7 to 13 September 2015 98.1%
14 to 20 September 2015 98%
21 to 27 September 2015 98.2%
28 September to 4 October 2015 98.1%
5 to 11 October 2015 98.1%
12 to 18 October 2015 98%
19 to 25 October 2015 98%
26 October to 1 November 2015 98.1%
2 to 8 November 2015 98%
16 to 22 November 2015 97.8%
23 to 29 November 2015 97.8%
30 November to 6 December 2015 97.6%
7 to 13 December 2015 97.8%
14 to 20 December 2015 97.9%
21 to 27 December 2015 98%
28 December 2015 to 3 January 2016 99%
4 to 10 January 2016 98.1%
11 to 17 January 2016 97.9%
18 to 24 January 2016 97.8%
25 to 31 January 2016 97.9%
1 to 7 February 2016 97.9%
8 to 14 February 2016 97.5%
15 to 21 February 2016 98%
22 to 28 February 2016 97.9%
7 to 13 March 2016 98.2%
14 to 20 March 2016 98%
21 to 27 March 2016 98.3%
28 March to 3 April 2016 98.3%
4 to 10 April 2016 98.1%
11 to 17 April 2016 98.1%
18 to 24 April 2016 98.2%
25 April to 1 May 2016 98.4%
2 to 8 May 2016 98.5%
9 to 15 May 2016 98.2%
16 to 22 May 2016 98.3%
23 to 29 May 2016 97.5%
30 May to 5 June 2016 98.4%
6 to 12 June 2016 98%
13 to 19 June 2016 98%
20 to 26 June 2016 97.8%
27 June to 3 July 2016 97.5%
4 to 10 July 2016 98%
11 to 17 July 2016 97.9%
18 to 24 July 2016 98.1%
25 to 31 July 2016 98.5%
1 to 7 August 2016 97.9%
8 to 14 August 2016 97.9%
22 to 28 August 2016 98.1%
29 August to 4 September 2016 98.4%
5 to 11 September 2016 98.1%
12 to 18 September 2016 98.2%
19 to 25 September 2016 98.3%
26 September to 2 October 2016 98.3%
3 to 9 October 2016 98.2%
10 to 16 October 2016 98.4%
17 to 23 October 2016 98.3%
24 to 30 October 2016 98.5%
31 October to 6 November 2016 98.6%
7 to 13 November 2016 98.2%
14 to 20 November 2016 98.3%
21 to 27 November 2016 98.3%
28 November to 4 December 2016 98.3%
5 to 11 December 2016 98%
12 to 18 December 2016 98.4%
19 to 25 December 2016 98.3%
26 December 2016 to 1 January 2017 98.9%
2 to 8 January 2017 98.6%
9 to 15 January 2017 98.4%
16 to 22 January 2017 98.1%
23 to 29 January 2017 98.1%
30 January to 5 February 2017 98.1%
6 to 12 February 2017 98.1%
13 to 19 February 2017 98.3%
20 to 26 February 2017 98.4%
27 February to 5 March 2017 98.4%
6 to 12 March 2017 98.4%
13 to 19 March 2017 97.9%
20 to 26 March 2017 98.4%
27 March to 2 April 2017 98.4%
3 to 9 April 2017 98.4%
10 to 16 April 2017 98.7%
17 to 23 April 2017 98.5%
24 to 30 April 2017 98.4%
1 to 7 May 2017 98.5%
8 to 14 May 2017 98.3%
15 to 21 May 2017 98.3%
22 to 28 May 2017 98.4%
29 May to 4 June 2017 98.4%
5 to 11 June 2017 98.3%
12 to 18 June 2017 98.3%
19 to 25 June 2017 98.3%
26 June to 2 July 2017 98.3%
3 to 9 July 2017 98.5%
10 to 16 July 2017 98.4%
17 to 23 July 2017 98.4%
24 to 30 July 2017 98.6%
31 July to 6 August 2017 98.6%
7 to 13 August 2017 98.4%
14 to 20 August 2017 98.4%
21 to 27 August 2017 98.4%
28 August to 3 September 2017 98.7%
4 to 10 September 2017 98.5%
11 to 17 September 2017 98.4%
18 to 24 September 2017 98%
25 September to 1 October 2017 98.3%
2 to 8 October 2017 98.3%
16 to 22 October 2017 98.4%
23 to 29 October 2017 98.3%
30 October to 5 November 2017 98.3%
6 to 12 November 2017 97.7%
13 to 19 November 2017 98.3%
20 to 26 November 2017 98.4%
27 November to 3 December 2017 98.3%
4 to 10 December 2017 97.6%
11 to 17 December 2017 97.7%
18 to 24 December 2017 97.9%
25 to 31 December 2017 98.6%
1 to 7 January 2018 98.4%
8 to 14 January 2018 98%
15 to 21 January 2018 98.1%
22 to 28 January 2018 98.1%
29 January to 4 February 2018 98.2%
5 to 11 February 2018 98.1%
12 to 18 February 2018 98.1%

Business bookings breakdown

Practical driving test bookings online, by telephone and by post

Date Click to sort Online Click to sort Telephone Click to sort
8 to 14 January 2018 10,043 246
15 to 21 January 2018 8,952 236
22 to 28 January 2018 9,379 318
29 January to 4 February 2018 10,000 277
5 to 11 February 2018 9,775 241
12 to 18 February 2018 10,089 319
Date Click to sort Online Click to sort Telephone Click to sort
20 to 26 February 2017 10,323 322
27 February to 5 March 2017 11,013 422
6 to 12 March 2017 11,109 379
13 to 19 March 2017 9,788 348
20 to 26 March 2017 11,255 337
27 March to 2 April 2017 11,225 334
3 to 9 April 2017 11,449 397
10 to 16 April 2017 10,147 358
17 to 23 April 2017 10,759 351
24 to 30 April 2017 11,191 478
1 to 7 May 2017 11,023 373
8 to 14 May 2017 11,111 428
15 to 21 May 2017 11,272 497
22 to 28 May 2017 10,544 397
29 May to 4 June 2017 10,771 435
5 to 11 June 2017 11,455 295
12 to 18 June 2017 11,217 296
19 to 25 June 2017 10,425 409
26 June to 2 July 2017 11,530 391
3 to 9 July 2017 11,368 324
10 to 16 July 2017 11,445 308
17 to 23 July 2017 11,203 345
24 to 30 July 2017 10,185 296
31 July to 6 August 2017 11,102 345
7 to 13 August 2017 10,786 316
14 to 20 August 2017 10,235 334
21 to 27 August 2017 10,203 241
28 August to 3 September 2017 9,777 195
4 to 10 September 2017 10,419 227
11 to 17 September 2017 9,907 345
18 to 24 September 2017 10,578 221
25 September to 1 October 2017 10,438 239
2 to 8 October 2017 10,366 267
9 to 15 October 2017 10,002 220
16 to 22 October 2017 7,480 201
23 to 29 October 2017 8,080 209
30 October to 5 November 2017 9,599 245
6 to 12 November 2017 9,405 248
13 to 19 November 2017 9,441 204
20 to 26 November 2017 9,597 172
27 November to 3 December 2017 8,801 233
4 to 10 December 2017 8,706 277
11 to 17 December 2017 7,787 137
18 to 24 December 2017 8,320 190
25 to 31 December 2017 5,357 57
1 to 7 January 2018 9,172 139
8 to 14 January 2018 10,043 246
15 to 21 January 2018 8,952 236
22 to 28 January 2018 9,379 318
29 January to 4 February 2018 10,000 277
5 to 11 February 2018 9,775 241
12 to 18 February 2018 10,089 319

Business bookings digital take-up

12 to 18 Feb 201896.9%
Date Click to sort Digital take-up Click to sort
8 to 14 January 2018 97.6%
15 to 21 January 2018 97.4%
22 to 28 January 2018 96.7%
29 January to 4 February 2018 97.3%
5 to 11 February 2018 97.6%
12 to 18 February 2018 96.9%
Date Click to sort Digital take-up Click to sort
20 to 26 February 2017 97%
27 February to 5 March 2017 96.3%
6 to 12 March 2017 96.7%
13 to 19 March 2017 96.6%
20 to 26 March 2017 97.1%
27 March to 2 April 2017 97.1%
3 to 9 April 2017 96.6%
10 to 16 April 2017 96.6%
17 to 23 April 2017 96.8%
24 to 30 April 2017 95.9%
1 to 7 May 2017 96.7%
8 to 14 May 2017 96.3%
15 to 21 May 2017 95.8%
22 to 28 May 2017 96.4%
29 May to 4 June 2017 96.1%
5 to 11 June 2017 97.5%
12 to 18 June 2017 97.4%
19 to 25 June 2017 96.2%
26 June to 2 July 2017 96.7%
3 to 9 July 2017 97.2%
10 to 16 July 2017 97.4%
17 to 23 July 2017 97%
24 to 30 July 2017 97.2%
31 July to 6 August 2017 97%
7 to 13 August 2017 97.2%
14 to 20 August 2017 96.8%
21 to 27 August 2017 97.7%
28 August to 3 September 2017 98%
4 to 10 September 2017 97.9%
11 to 17 September 2017 96.6%
18 to 24 September 2017 98%
25 September to 1 October 2017 97.8%
2 to 8 October 2017 97.5%
9 to 15 October 2017 97.8%
16 to 22 October 2017 97.4%
23 to 29 October 2017 97.5%
30 October to 5 November 2017 97.5%
6 to 12 November 2017 97.4%
13 to 19 November 2017 97.9%
20 to 26 November 2017 98.2%
27 November to 3 December 2017 97.4%
4 to 10 December 2017 96.9%
11 to 17 December 2017 98.3%
18 to 24 December 2017 97.8%
25 to 31 December 2017 98.9%
1 to 7 January 2018 98.5%
8 to 14 January 2018 97.6%
15 to 21 January 2018 97.4%
22 to 28 January 2018 96.7%
29 January to 4 February 2018 97.3%
5 to 11 February 2018 97.6%
12 to 18 February 2018 96.9%

Public digital service

Performance metrics for the public facing digital booking service

User satisfaction

Average score of satisfied responses

12 to 18 Feb 201885.2%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
8 January 2018 86.4% 77 61 171 869 1,962
15 January 2018 86.2% 65 42 190 846 1,787
22 January 2018 85.6% 76 69 188 936 1,898
29 January 2018 86.6% 74 55 179 933 2,018
5 February 2018 85.9% 88 50 188 829 1,877
12 February 2018 85.2% 89 55 155 857 1,704
Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
20 February 2017 88.1% 76 47 168 1,030 2,469
27 February 2017 88.6% 83 46 155 871 2,469
6 March 2017 88.2% 79 39 184 1,085 2,605
13 March 2017 87.2% 74 43 139 811 1,884
20 March 2017 88.1% 96 52 179 1,251 2,924
27 March 2017 88% 79 43 206 1,210 2,752
3 April 2017 87.7% 80 44 197 1,079 2,528
10 April 2017 88.3% 68 32 151 930 2,241
17 April 2017 88.4% 64 36 142 977 2,273
24 April 2017 88.1% 94 47 189 1,156 2,810
1 May 2017 88% 85 40 169 1,086 2,542
8 May 2017 88.2% 69 49 165 1,059 2,498
15 May 2017 88.3% 68 52 179 1,020 2,527
22 May 2017 87.1% 75 56 171 1,021 2,225
29 May 2017 88.1% 79 46 173 1,062 2,564
5 June 2017 88% 81 52 172 1,121 2,629
12 June 2017 87% 89 53 188 1,048 2,341
19 June 2017 87.7% 78 40 183 1,007 2,359
26 June 2017 87.8% 94 38 175 1,145 2,600
3 July 2017 87.2% 94 60 193 1,114 2,570
10 July 2017 87.8% 76 38 184 1,079 2,460
17 July 2017 87.7% 74 36 170 1,081 2,336
24 July 2017 88.1% 54 57 166 1,091 2,442
31 July 2017 87% 79 55 195 1,149 2,398
7 August 2017 86.4% 77 50 215 1,076 2,196
14 August 2017 87.4% 69 41 191 1,005 2,245
21 August 2017 87.5% 61 38 158 1,006 2,107
28 August 2017 87.9% 51 34 199 959 2,202
4 September 2017 88% 60 38 212 1,157 2,555
11 September 2017 87.8% 66 49 170 1,134 2,457
18 September 2017 87.3% 79 46 212 1,139 2,482
25 September 2017 87.1% 89 54 228 1,198 2,637
2 October 2017 87.1% 77 53 227 1,098 2,462
9 October 2017 86.7% 87 49 194 1,074 2,272
16 October 2017 85.6% 78 40 223 1,008 1,927
23 October 2017 85.9% 66 46 188 933 1,805
30 October 2017 86.4% 66 44 199 955 1,960
6 November 2017 86.4% 59 52 182 942 1,895
13 November 2017 87.2% 64 19 189 850 1,887
20 November 2017 87.3% 64 26 139 779 1,732
27 November 2017 86.3% 63 51 150 750 1,650
4 December 2017 85% 53 42 147 648 1,250
11 December 2017 85.6% 44 42 107 522 1,083
18 December 2017 84.5% 74 52 143 646 1,311
25 December 2017 86.4% 36 15 68 412 827
1 January 2018 87.1% 56 33 137 802 1,678
8 January 2018 86.4% 77 61 171 869 1,962
15 January 2018 86.2% 65 42 190 846 1,787
22 January 2018 85.6% 76 69 188 936 1,898
29 January 2018 86.6% 74 55 179 933 2,018
5 February 2018 85.9% 88 50 188 829 1,877
12 February 2018 85.2% 89 55 155 857 1,704

Average time to complete a booking

12 to 18 Feb 201814m 11s
Date Click to sort Average session time Click to sort
8 to 14 January 2018 14m 7s
15 to 21 January 2018 14m 17s
22 to 28 January 2018 14m 6s
29 January to 4 February 2018 13m 59s
5 to 11 February 2018 14m 3s
12 to 18 February 2018 14m 11s
Date Click to sort Average session time Click to sort
20 to 26 February 2017 13m 53s
27 February to 5 March 2017 13m 44s
6 to 12 March 2017 13m 45s
13 to 19 March 2017 13m 42s
20 to 26 March 2017 13m 49s
27 March to 2 April 2017 13m 33s
3 to 9 April 2017 13m 20s
10 to 16 April 2017 13m 32s
17 to 23 April 2017 13m 40s
24 to 30 April 2017 13m 43s
1 to 7 May 2017 13m 35s
8 to 14 May 2017 13m 30s
15 to 21 May 2017 13m 42s
22 to 28 May 2017 13m 47s
29 May to 4 June 2017 13m 33s
5 to 11 June 2017 13m 31s
12 to 18 June 2017 13m 26s
19 to 25 June 2017 13m 27s
26 June to 2 July 2017 13m 34s
3 to 9 July 2017 13m 25s
10 to 16 July 2017 13m 41s
17 to 23 July 2017 14m 2s
24 to 30 July 2017 14m 11s
31 July to 6 August 2017 13m 52s
7 to 13 August 2017 14m 16s
14 to 20 August 2017 14m 19s
21 to 27 August 2017 13m 55s
28 August to 3 September 2017 13m 56s
4 to 10 September 2017 14m 6s
11 to 17 September 2017 14m 20s
18 to 24 September 2017 14m 18s
25 September to 1 October 2017 14m 3s
2 to 8 October 2017 14m 7s
9 to 15 October 2017 14m 25s
16 to 22 October 2017 14m 30s
23 to 29 October 2017 14m 29s
30 October to 5 November 2017 14m 18s
6 to 12 November 2017 14m 25s
13 to 19 November 2017 14m 26s
20 to 26 November 2017 14m 27s
27 November to 3 December 2017 14m 9s
4 to 10 December 2017 14m 11s
11 to 17 December 2017 14m 1s
18 to 24 December 2017 13m 43s
25 to 31 December 2017 14m 1s
1 to 7 January 2018 14m 9s
8 to 14 January 2018 14m 7s
15 to 21 January 2018 14m 17s
22 to 28 January 2018 14m 6s
29 January to 4 February 2018 13m 59s
5 to 11 February 2018 14m 3s
12 to 18 February 2018 14m 11s

Completion rate

12 to 18 Feb 201893%
Date Click to sort Completion rate Click to sort
8 to 14 January 2018 103.5%
15 to 21 January 2018 100.7%
22 to 28 January 2018 101.8%
29 January to 4 February 2018 99.6%
5 to 11 February 2018 96.1%
12 to 18 February 2018 93%
Date Click to sort Completion rate Click to sort
20 to 26 February 2017 26.7%
27 February to 5 March 2017 27.4%
6 to 12 March 2017 26.3%
13 to 19 March 2017 26.6%
20 to 26 March 2017 26.3%
27 March to 2 April 2017 26%
3 to 9 April 2017 25.8%
10 to 16 April 2017 25.4%
17 to 23 April 2017 93%
24 to 30 April 2017 99.5%
1 to 7 May 2017 99.1%
8 to 14 May 2017 96.3%
15 to 21 May 2017 93%
22 to 28 May 2017 95.1%
29 May to 4 June 2017 98.7%
5 to 11 June 2017 97%
12 to 18 June 2017 94.4%
19 to 25 June 2017 93.3%
26 June to 2 July 2017 95.3%
3 to 9 July 2017 94.1%
10 to 16 July 2017 94.7%
17 to 23 July 2017 91.8%
24 to 30 July 2017 91.2%
31 July to 6 August 2017 89.3%
7 to 13 August 2017 86.9%
14 to 20 August 2017 87.3%
21 to 27 August 2017 89%
28 August to 3 September 2017 91.7%
4 to 10 September 2017 95.8%
11 to 17 September 2017 96.6%
18 to 24 September 2017 93%
25 September to 1 October 2017 99%
2 to 8 October 2017 92.9%
9 to 15 October 2017 83.2%
16 to 22 October 2017 79.3%
23 to 29 October 2017 75.3%
30 October to 5 November 2017 75.3%
6 to 12 November 2017 71.4%
13 to 19 November 2017 73.8%
20 to 26 November 2017 79.6%
27 November to 3 December 2017 81.4%
4 to 10 December 2017 84.9%
11 to 17 December 2017 85.6%
18 to 24 December 2017 94.5%
25 to 31 December 2017 90.2%
1 to 7 January 2018 100.5%
8 to 14 January 2018 103.5%
15 to 21 January 2018 100.7%
22 to 28 January 2018 101.8%
29 January to 4 February 2018 99.6%
5 to 11 February 2018 96.1%
12 to 18 February 2018 93%

Users at each step

Number of users who completed important steps of the transaction last week

How help was used

Number of occurences of users selecting online help during the booking process

Help usage Click to sort Volume last week Percentage of total help usage Click to sort Change since previous week Click to sort
What is my driving licence number? 5,930 32.9% −7.4%
What tests not in calendar? 4,185 23.2% −2%
What is my instructors reference number? 3,065 17% −9%
What are extended tests? 1,794 10% −0.9%
Why does the DVSA need my contact number? 1,016 5.6% −17.8%
Why cant I find an appointment? 753 4.2% +19.5%
Where can I find my theory test pass number? 711 3.9% −4.6%
Why do I need to enter the vehicle length? 156 0.9% −7.7%
What are special requirements? 130 0.7% +28.7%
More about placing a test on hold 119 0.7% +2.6%
What is a meeting place? 42 0.2% +35.5%
More about this test type 36 0.2% +33.3%
Why do I need to enter the number of cab seats? 23 0.1% −8%
Why do I need to enter the vehicle width? 15 0.1% −25%
Why do I need to enter the vehicle height? 14 0.1% −50%
Why do I need to enter the number of passenger seats? 12 0.1% +9.1%

Service availability

30 days

Page load time

18 Feb 20180.43s

Date Click to sort Page load time Click to sort Uptime Click to sort
13 February 2018 362ms 73.6%
14 February 2018 441ms 73.6%
15 February 2018 442ms 73.6%
16 February 2018 462ms 73.6%
17 February 2018 442ms 73.6%
18 February 2018 429ms 73.6%

Uptime

18 Feb 201873.6%

Date Click to sort Page load time Click to sort Uptime Click to sort
13 February 2018 362ms 73.6%
14 February 2018 441ms 73.6%
15 February 2018 442ms 73.6%
16 February 2018 462ms 73.6%
17 February 2018 442ms 73.6%
18 February 2018 429ms 73.6%
Date Click to sort Page load time Click to sort Uptime Click to sort
20 January 2018 493ms 73.6%
21 January 2018 442ms 73.6%
22 January 2018 445ms 73.6%
23 January 2018 434ms 73.6%
24 January 2018 358ms 55.2%
25 January 2018 444ms 73.6%
26 January 2018 425ms 73.6%
27 January 2018 440ms 73.6%
28 January 2018 419ms 73.6%
29 January 2018 407ms 73.6%
30 January 2018 382ms 73.6%
31 January 2018 372ms 73.6%
1 February 2018 380ms 73.6%
2 February 2018 322ms 73.6%
3 February 2018 308ms 73.6%
4 February 2018 275ms 73.6%
5 February 2018 271ms 73.6%
6 February 2018 280ms 73.6%
7 February 2018 213ms 53.5%
8 February 2018 277ms 73.6%
9 February 2018 273ms 73.6%
10 February 2018 275ms 73.6%
11 February 2018 357ms 73.6%
12 February 2018 349ms 73.6%
13 February 2018 362ms 73.6%
14 February 2018 441ms 73.6%
15 February 2018 442ms 73.6%
16 February 2018 462ms 73.6%
17 February 2018 442ms 73.6%
18 February 2018 429ms 73.6%

24 hours

Page load time

4:00pm, 19 Feb 20180.54s

Time Click to sort Page load time Click to sort Uptime Click to sort
11:00am 497ms 100%
12:00pm 541ms 100%
1:00pm 599ms 100%
2:00pm 602ms 100%
3:00pm 549ms 100%
4:00pm 535ms 100%

Uptime

4:00pm, 19 Feb 2018100%

Time Click to sort Page load time Click to sort Uptime Click to sort
11:00am 497ms 100%
12:00pm 541ms 100%
1:00pm 599ms 100%
2:00pm 602ms 100%
3:00pm 549ms 100%
4:00pm 535ms 100%
Time Click to sort Page load time Click to sort Uptime Click to sort
5:00pm 599ms 100%
6:00pm 648ms 100%
7:00pm 509ms 100%
8:00pm 509ms 100%
9:00pm 491ms 100%
10:00pm 593ms 100%
11:00pm 490ms 73.2%
12:00am 0ms 0%
1:00am 0ms 0%
2:00am 0ms 0%
3:00am 0ms 0%
4:00am 0ms 0%
5:00am 0ms 0%
6:00am 507ms 93.5%
7:00am 557ms 100%
8:00am 601ms 100%
9:00am 597ms 100%
10:00am 530ms 100%
11:00am 497ms 100%
12:00pm 541ms 100%
1:00pm 599ms 100%
2:00pm 602ms 100%
3:00pm 549ms 100%
4:00pm 535ms 100%

Data for practical driving test bookings.

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