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Dashboard Practical driving test bookings

This dashboard shows information about how the Practical driving test bookings service is currently performing.

Transactions per year

2.12m

Oct 2014 to Sep 2015

+1.98% July 2014 to June 2015

Total cost

no data

Oct 2014 to Sep 2015

Cost per transaction

no data

Oct 2014 to Sep 2015

Public bookings breakdown

Practical driving test bookings online, by telephone and by post

Date Click to sort Online Click to sort Telephone Click to sort Post Click to sort
27 July to 2 August 2015 34,628 648 0
3 to 9 August 2015 32,233 612 1
10 to 16 August 2015 30,455 581 1
17 to 23 August 2015 29,940 559 0
24 to 30 August 2015 30,176 558 2
31 August to 6 September 2015 29,317 545 0
7 to 13 September 2015 32,825 638 3
14 to 20 September 2015 31,592 639 3
21 to 27 September 2015 31,720 573 0
28 September to 4 October 2015 34,751 672 0
5 to 11 October 2015 34,698 662 0
12 to 18 October 2015 32,965 659 1
19 to 25 October 2015 31,933 641 2
26 October to 1 November 2015 32,103 610 1
2 to 8 November 2015 33,499 688 1
9 to 15 November 2015 31,599 686 2
16 to 22 November 2015 27,509 630 2
23 to 29 November 2015 29,419 670 2
30 November to 6 December 2015 28,068 699 0
7 to 13 December 2015 28,191 646 1
14 to 20 December 2015 26,276 573 1
21 to 27 December 2015 17,953 365 1
28 December 2015 to 3 January 2016 18,791 199 0
4 to 10 January 2016 35,360 696 0
11 to 17 January 2016 33,374 703 0
18 to 24 January 2016 34,188 753 0
25 to 31 January 2016 36,038 767 2
1 to 7 February 2016 35,074 746 1
8 to 14 February 2016 31,719 819 0
15 to 21 February 2016 31,571 646 0
22 to 28 February 2016 36,014 756 2
29 February to 6 March 2016 36,330 737 0
7 to 13 March 2016 34,294 619 0
14 to 20 March 2016 34,241 694 0
21 to 27 March 2016 29,728 524 3
28 March to 3 April 2016 28,514 489 0
4 to 10 April 2016 34,451 657 1
11 to 17 April 2016 36,483 690 2
18 to 24 April 2016 36,132 670 0
25 April to 1 May 2016 36,925 616 3
2 to 8 May 2016 31,983 500 0
9 to 15 May 2016 35,678 641 0
16 to 22 May 2016 34,451 595 2
23 to 29 May 2016 32,473 822 2
30 May to 5 June 2016 31,067 491 1
6 to 12 June 2016 33,647 669 1
13 to 19 June 2016 32,594 674 1
20 to 26 June 2016 31,660 707 0
27 June to 3 July 2016 34,237 863 1
4 to 10 July 2016 33,377 696 1
11 to 17 July 2016 32,524 701 0
18 to 24 July 2016 30,645 600 1

Public bookings digital take-up

18 to 24 July 201698.1%
Date Click to sort Completion percentage Click to sort
25 February to 3 March 2013 96.4%
4 to 10 March 2013 93.4%
11 to 17 March 2013 93%
18 to 24 March 2013 94.2%
25 to 31 March 2013 94.5%
1 to 7 April 2013 95.4%
8 to 14 April 2013 94.8%
15 to 21 April 2013 94.4%
22 to 28 April 2013 94.5%
29 April to 5 May 2013 94.7%
6 to 12 May 2013 95.4%
13 to 19 May 2013 94.7%
20 to 26 May 2013 94.7%
27 May to 2 June 2013 96.4%
3 to 9 June 2013 95.1%
10 to 16 June 2013 95.3%
17 to 23 June 2013 95.8%
24 to 30 June 2013 95.4%
1 to 7 July 2013 95.4%
8 to 14 July 2013 95.6%
15 to 21 July 2013 95.4%
22 to 28 July 2013 95.9%
29 July to 4 August 2013 96.5%
5 to 11 August 2013 96.2%
12 to 18 August 2013 96.2%
19 to 25 August 2013 95.9%
26 August to 1 September 2013 96.7%
2 to 8 September 2013 96.3%
9 to 15 September 2013 96.4%
16 to 22 September 2013 96.4%
23 to 29 September 2013 96.5%
30 September to 6 October 2013 96.3%
7 to 13 October 2013 96.3%
14 to 20 October 2013 96.5%
21 to 27 October 2013 96.3%
28 October to 3 November 2013 96.6%
4 to 10 November 2013 96.5%
11 to 17 November 2013 96.4%
18 to 24 November 2013 96.3%
25 November to 1 December 2013 96.5%
2 to 8 December 2013 96.1%
9 to 15 December 2013 96.3%
16 to 22 December 2013 96.3%
23 to 29 December 2013 97.8%
30 December 2013 to 5 January 2014 97.2%
6 to 12 January 2014 97.1%
13 to 19 January 2014 96.4%
20 to 26 January 2014 96.5%
27 January to 2 February 2014 96.6%
3 to 9 February 2014 96.6%
10 to 16 February 2014 96.5%
17 to 23 February 2014 96.7%
24 February to 2 March 2014 97%
3 to 9 March 2014 96.9%
10 to 16 March 2014 96.8%
17 to 23 March 2014 96.8%
24 to 30 March 2014 96.9%
31 March to 6 April 2014 97.3%
7 to 13 April 2014 97.1%
14 to 20 April 2014 97.1%
21 to 27 April 2014 97.3%
28 April to 4 May 2014 96.9%
5 to 11 May 2014 97.5%
12 to 18 May 2014 96.8%
19 to 25 May 2014 97%
26 May to 1 June 2014 97.6%
2 to 8 June 2014 97.2%
9 to 15 June 2014 97.3%
16 to 22 June 2014 97.3%
23 to 29 June 2014 97.6%
30 June to 6 July 2014 97.6%
7 to 13 July 2014 97.9%
14 to 20 July 2014 97.3%
21 to 27 July 2014 97.7%
28 July to 3 August 2014 98%
4 to 10 August 2014 97.8%
11 to 17 August 2014 97.9%
18 to 24 August 2014 98.2%
25 to 31 August 2014 98.3%
1 to 7 September 2014 98.1%
8 to 14 September 2014 98.2%
15 to 21 September 2014 97.8%
22 to 28 September 2014 97.9%
29 September to 5 October 2014 97.9%
6 to 12 October 2014 98%
13 to 19 October 2014 98.3%
20 to 26 October 2014 98%
27 October to 2 November 2014 98%
3 to 9 November 2014 97.9%
10 to 16 November 2014 97.9%
17 to 23 November 2014 97.8%
24 to 30 November 2014 97.9%
1 to 7 December 2014 97.7%
8 to 14 December 2014 97.9%
15 to 21 December 2014 97.7%
22 to 28 December 2014 98.2%
29 December 2014 to 4 January 2015 98.4%
5 to 11 January 2015 98.1%
12 to 18 January 2015 97.6%
19 to 25 January 2015 97.8%
26 January to 1 February 2015 98%
2 to 8 February 2015 98.1%
9 to 15 February 2015 97.9%
16 to 22 February 2015 98%
23 February to 1 March 2015 98%
2 to 8 March 2015 98%
9 to 15 March 2015 97.8%
16 to 22 March 2015 98%
23 to 29 March 2015 97.8%
30 March to 5 April 2015 98.2%
6 to 12 April 2015 98%
13 to 19 April 2015 98%
20 to 26 April 2015 98%
27 April to 3 May 2015 97.7%
4 to 10 May 2015 98.1%
11 to 17 May 2015 97.9%
18 to 24 May 2015 97.7%
25 to 31 May 2015 98.4%
1 to 7 June 2015 97.9%
8 to 14 June 2015 98%
15 to 21 June 2015 98.1%
22 to 28 June 2015 98%
29 June to 5 July 2015 98.2%
6 to 12 July 2015 98.1%
13 to 19 July 2015 98.1%
20 to 26 July 2015 98.4%
27 July to 2 August 2015 98.2%
3 to 9 August 2015 98.1%
10 to 16 August 2015 98.1%
17 to 23 August 2015 98.2%
24 to 30 August 2015 98.2%
31 August to 6 September 2015 98.2%
7 to 13 September 2015 98.1%
14 to 20 September 2015 98%
21 to 27 September 2015 98.2%
28 September to 4 October 2015 98.1%
5 to 11 October 2015 98.1%
12 to 18 October 2015 98%
19 to 25 October 2015 98%
26 October to 1 November 2015 98.1%
2 to 8 November 2015 98%
16 to 22 November 2015 97.8%
23 to 29 November 2015 97.8%
30 November to 6 December 2015 97.6%
7 to 13 December 2015 97.8%
14 to 20 December 2015 97.9%
21 to 27 December 2015 98%
28 December 2015 to 3 January 2016 99%
18 to 24 January 2016 97.8%
25 to 31 January 2016 97.9%
1 to 7 February 2016 97.9%
8 to 14 February 2016 97.5%
15 to 21 February 2016 98%
22 to 28 February 2016 97.9%
7 to 13 March 2016 98.2%
14 to 20 March 2016 98%
21 to 27 March 2016 98.3%
28 March to 3 April 2016 98.3%
4 to 10 April 2016 98.1%
11 to 17 April 2016 98.1%
18 to 24 April 2016 98.2%
25 April to 1 May 2016 98.4%
2 to 8 May 2016 98.5%
9 to 15 May 2016 98.2%
16 to 22 May 2016 98.3%
23 to 29 May 2016 97.5%
30 May to 5 June 2016 98.4%
6 to 12 June 2016 98%
13 to 19 June 2016 98%
20 to 26 June 2016 97.8%
27 June to 3 July 2016 97.5%
4 to 10 July 2016 98%
11 to 17 July 2016 97.9%
18 to 24 July 2016 98.1%

Business bookings breakdown

Practical driving test bookings online, by telephone and by post

Date Click to sort Online Click to sort Telephone Click to sort
27 July to 2 August 2015 9,246 521
3 to 9 August 2015 9,196 439
10 to 16 August 2015 9,145 462
17 to 23 August 2015 8,672 330
24 to 30 August 2015 8,385 372
31 August to 6 September 2015 8,386 387
7 to 13 September 2015 9,307 482
14 to 20 September 2015 8,917 464
21 to 27 September 2015 8,764 454
28 September to 4 October 2015 8,832 395
5 to 11 October 2015 8,634 422
12 to 18 October 2015 7,239 381
19 to 25 October 2015 6,919 426
26 October to 1 November 2015 7,551 437
2 to 8 November 2015 8,241 432
9 to 15 November 2015 8,193 409
16 to 22 November 2015 7,854 420
23 to 29 November 2015 7,432 376
30 November to 6 December 2015 7,462 326
7 to 13 December 2015 7,939 366
14 to 20 December 2015 7,500 436
21 to 27 December 2015 5,667 263
28 December 2015 to 3 January 2016 5,499 69
4 to 10 January 2016 9,947 388
11 to 17 January 2016 8,543 485
18 to 24 January 2016 8,299 467
25 to 31 January 2016 9,089 533
1 to 7 February 2016 9,503 443
8 to 14 February 2016 9,474 444
15 to 21 February 2016 9,483 468
22 to 28 February 2016 8,858 470
29 February to 6 March 2016 9,829 537
7 to 13 March 2016 9,830 372
14 to 20 March 2016 10,121 496
21 to 27 March 2016 8,791 562
28 March to 3 April 2016 9,283 490
4 to 10 April 2016 10,356 558
11 to 17 April 2016 10,977 417
18 to 24 April 2016 10,673 491
25 April to 1 May 2016 10,170 371
2 to 8 May 2016 10,001 491
9 to 15 May 2016 10,836 550
16 to 22 May 2016 10,395 472
23 to 29 May 2016 10,226 473
30 May to 5 June 2016 9,462 313
6 to 12 June 2016 10,574 434
13 to 19 June 2016 10,114 505
20 to 26 June 2016 9,180 661
27 June to 3 July 2016 10,728 407
4 to 10 July 2016 10,911 471
11 to 17 July 2016 10,699 582
18 to 24 July 2016 10,223 406

Business bookings digital take-up

18 to 24 July 201696.2%
Date Click to sort Digital take-up Click to sort
27 July to 2 August 2015 94.7%
3 to 9 August 2015 95.4%
10 to 16 August 2015 95.2%
17 to 23 August 2015 96.3%
24 to 30 August 2015 95.8%
31 August to 6 September 2015 95.6%
7 to 13 September 2015 95.1%
14 to 20 September 2015 95.1%
21 to 27 September 2015 95.1%
28 September to 4 October 2015 95.7%
5 to 11 October 2015 95.3%
12 to 18 October 2015 95%
19 to 25 October 2015 94.2%
26 October to 1 November 2015 94.5%
2 to 8 November 2015 95%
9 to 15 November 2015 95.2%
16 to 22 November 2015 94.9%
23 to 29 November 2015 95.2%
30 November to 6 December 2015 95.8%
7 to 13 December 2015 95.6%
14 to 20 December 2015 94.5%
21 to 27 December 2015 95.6%
28 December 2015 to 3 January 2016 98.8%
4 to 10 January 2016 96.2%
11 to 17 January 2016 94.6%
18 to 24 January 2016 94.7%
25 to 31 January 2016 94.5%
1 to 7 February 2016 95.5%
8 to 14 February 2016 95.5%
15 to 21 February 2016 95.3%
22 to 28 February 2016 95%
29 February to 6 March 2016 94.8%
7 to 13 March 2016 96.4%
14 to 20 March 2016 95.3%
21 to 27 March 2016 94%
28 March to 3 April 2016 95%
4 to 10 April 2016 94.9%
11 to 17 April 2016 96.3%
18 to 24 April 2016 95.6%
25 April to 1 May 2016 96.5%
2 to 8 May 2016 95.3%
9 to 15 May 2016 95.2%
16 to 22 May 2016 95.7%
23 to 29 May 2016 95.6%
30 May to 5 June 2016 96.8%
6 to 12 June 2016 96.1%
13 to 19 June 2016 95.2%
20 to 26 June 2016 93.3%
27 June to 3 July 2016 96.3%
4 to 10 July 2016 95.9%
11 to 17 July 2016 94.8%
18 to 24 July 2016 96.2%

Public digital service

Performance metrics for the public facing digital booking service

User satisfaction

Average score of satisfied responses

18 to 24 July 201683.3%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
10 March 2014 88.3% 125 91 477 3,474 6,993
17 March 2014 87.9% 156 83 530 3,292 6,749
24 March 2014 88.2% 80 66 298 2,135 4,333
31 March 2014 86.7% 231 132 593 3,472 6,839
7 April 2014 87.5% 147 113 498 3,195 6,286
14 April 2014 87.6% 130 87 446 2,706 5,448
21 April 2014 88.5% 114 85 421 2,798 6,005
28 April 2014 87.9% 170 105 505 3,219 6,762
5 May 2014 87.8% 141 91 460 2,959 6,045
12 May 2014 87.9% 158 91 454 2,815 6,029
19 May 2014 87.9% 140 94 469 2,972 6,103
26 May 2014 87.8% 158 82 450 2,882 5,954
2 June 2014 88% 157 87 465 2,958 6,326
9 June 2014 87.3% 168 105 497 3,069 6,104
16 June 2014 87.6% 152 104 434 2,856 5,798
23 June 2014 87.2% 166 130 504 3,180 6,237
30 June 2014 86.3% 195 150 579 3,295 6,154
7 July 2014 86.1% 182 147 565 3,271 5,871
14 July 2014 86% 182 150 541 3,249 5,720
21 July 2014 86.2% 194 121 522 3,005 5,590
28 July 2014 86.4% 183 139 557 3,213 5,989
4 August 2014 86.4% 191 114 510 3,040 5,620
11 August 2014 86.1% 166 150 571 2,885 5,485
18 August 2014 85.4% 168 163 515 2,795 4,887
25 August 2014 87.1% 139 80 447 2,579 5,008
1 September 2014 87% 161 107 495 3,008 5,774
8 September 2014 87.4% 145 104 520 3,163 6,146
15 September 2014 87.3% 143 93 500 2,876 5,697
22 September 2014 87.3% 159 85 476 3,073 5,873
29 September 2014 87.2% 153 100 560 3,109 6,104
6 October 2014 87.2% 188 96 526 3,102 6,208
13 October 2014 87.1% 171 117 501 3,089 6,029
20 October 2014 86.8% 176 108 538 3,094 5,919
27 October 2014 87.2% 147 101 486 2,985 5,734
3 November 2014 87.4% 173 113 544 3,056 6,404
10 November 2014 86.8% 180 89 513 3,175 5,854
17 November 2014 86.6% 187 105 531 2,903 5,662
24 November 2014 87.3% 149 109 481 2,652 5,557
1 December 2014 87.1% 166 66 412 2,483 4,970
8 December 2014 86.5% 181 78 394 2,384 4,624
15 December 2014 86.1% 162 82 389 2,131 4,088
22 December 2014 88% 73 28 173 1,143 2,484
29 December 2014 88.3% 75 41 245 1,662 3,502
5 January 2015 88.2% 153 80 427 2,944 6,234
12 January 2015 87.5% 143 83 432 2,769 5,458
19 January 2015 86.9% 177 87 505 2,973 5,743
26 January 2015 87.3% 162 99 480 2,931 5,862
2 February 2015 87.5% 171 93 440 2,702 5,681
9 February 2015 88.2% 148 76 382 2,633 5,684
16 February 2015 88.3% 141 59 412 2,560 5,624
23 February 2015 88.4% 149 79 457 2,815 6,314
2 March 2015 87.7% 154 79 450 3,012 6,029
9 March 2015 87.8% 133 78 465 2,625 5,576
16 March 2015 87.4% 179 97 461 2,954 5,974
23 March 2015 87.3% 160 91 394 2,276 4,890
30 March 2015 88.3% 87 45 219 1,374 3,178
6 April 2015 88.4% 77 32 206 1,227 2,863
13 April 2015 88.2% 93 51 215 1,462 3,297
20 April 2015 88.5% 111 57 224 1,594 3,780
27 April 2015 87.7% 127 73 234 1,548 3,603
4 May 2015 88% 103 57 245 1,322 3,268
11 May 2015 87.8% 99 67 236 1,453 3,327
18 May 2015 87% 119 73 244 1,446 3,178
25 May 2015 87.3% 92 67 232 1,395 3,012
1 June 2015 87.5% 108 77 232 1,482 3,327
8 June 2015 86.8% 107 90 258 1,502 3,172
15 June 2015 86% 118 91 256 1,440 2,898
22 June 2015 86.3% 121 81 248 1,416 2,951
29 June 2015 85.3% 117 113 293 1,412 2,828
6 July 2015 84.9% 141 118 328 1,498 2,991
13 July 2015 84.9% 158 103 266 1,447 2,854
20 July 2015 85.1% 164 108 261 1,508 2,997
27 July 2015 85.8% 137 110 264 1,558 3,131
3 August 2015 86% 113 109 254 1,407 2,927
10 August 2015 84.9% 71 65 157 821 1,567
17 August 2015 85.1% 80 58 153 912 1,666
24 August 2015 85.3% 97 88 230 1,053 2,219
31 August 2015 85.2% 114 86 230 1,195 2,390
7 September 2015 86% 115 94 251 1,460 2,910
14 September 2015 87.4% 84 53 190 1,076 2,482
21 September 2015 86.5% 71 59 159 909 1,938
28 September 2015 86.3% 135 80 258 1,455 3,077
5 October 2015 86.6% 120 75 241 1,414 3,015
12 October 2015 86.6% 121 73 236 1,376 2,971
19 October 2015 86.5% 118 77 245 1,319 2,886
26 October 2015 86.4% 122 78 238 1,392 2,927
2 November 2015 85.7% 137 94 266 1,416 2,935
9 November 2015 84.9% 130 65 235 1,129 2,264
16 November 2015 84.9% 128 85 250 1,234 2,439
23 November 2015 85.5% 124 81 248 1,241 2,569
30 November 2015 84.7% 113 80 227 999 2,082
7 December 2015 85% 114 74 178 1,000 2,017
14 December 2015 85.3% 107 58 159 864 1,854
21 December 2015 86.5% 57 37 103 584 1,310
28 December 2015 87.2% 54 36 121 625 1,498
4 January 2016 87.1% 103 61 209 1,265 2,780
11 January 2016 86.8% 96 51 218 1,242 2,585
18 January 2016 87% 102 60 198 1,135 2,584
25 January 2016 85.9% 126 89 216 1,162 2,611
1 February 2016 85.9% 116 79 214 1,074 2,412
8 February 2016 84.5% 108 93 209 1,018 2,028
15 February 2016 83.7% 130 95 231 1,121 2,080
22 February 2016 85.5% 113 91 250 1,197 2,531
29 February 2016 85.9% 112 77 242 1,136 2,523
7 March 2016 85.2% 127 90 258 1,366 2,651
14 March 2016 84.7% 139 97 286 1,328 2,638
21 March 2016 85.7% 107 91 245 1,218 2,562
28 March 2016 86% 102 81 247 1,190 2,539
4 April 2016 85.2% 148 92 288 1,415 2,901
11 April 2016 85.8% 128 86 304 1,603 3,137
18 April 2016 85.1% 163 117 284 1,384 3,005
25 April 2016 86% 122 108 270 1,348 2,975
2 May 2016 85.6% 121 98 222 1,220 2,583
9 May 2016 85% 114 114 312 1,424 2,786
16 May 2016 83.9% 146 113 280 1,249 2,466
23 May 2016 82.8% 143 120 223 1,035 1,994
30 May 2016 83.9% 120 101 207 1,070 2,016
6 June 2016 83.5% 110 121 249 1,125 2,079
13 June 2016 83.4% 119 97 242 960 1,903
20 June 2016 82.1% 139 111 250 1,000 1,842
27 June 2016 81.4% 151 147 244 1,163 1,923
4 July 2016 82.4% 154 128 205 1,037 1,959
11 July 2016 82% 144 118 232 1,095 1,877
18 July 2016 83.3% 118 91 225 990 1,846

Average time to complete a booking

18 to 24 July 201615m 40s
Date Click to sort Average session time Click to sort
27 July to 2 August 2015 17m 20s
3 to 9 August 2015 17m 22s
10 to 16 August 2015 17m 23s
17 to 23 August 2015 17m 58s
24 to 30 August 2015 17m 33s
31 August to 6 September 2015 16m 50s
7 to 13 September 2015 17m 1s
14 to 20 September 2015 16m 55s
21 to 27 September 2015 17m 6s
28 September to 4 October 2015 15m 48s
5 to 11 October 2015 14m 33s
12 to 18 October 2015 14m 31s
19 to 25 October 2015 14m 40s
26 October to 1 November 2015 14m 43s
2 to 8 November 2015 14m 44s
9 to 15 November 2015 14m 55s
16 to 22 November 2015 14m 59s
23 to 29 November 2015 14m 41s
30 November to 6 December 2015 15m 2s
7 to 13 December 2015 14m 54s
14 to 20 December 2015 14m 29s
21 to 27 December 2015 14m 1s
28 December 2015 to 3 January 2016 14m 25s
4 to 10 January 2016 15m 6s
11 to 17 January 2016 15m 15s
18 to 24 January 2016 15m 3s
25 to 31 January 2016 15m 4s
1 to 7 February 2016 15m 20s
8 to 14 February 2016 15m 58s
15 to 21 February 2016 15m 56s
22 to 28 February 2016 15m 26s
29 February to 6 March 2016 15m 38s
7 to 13 March 2016 15m 52s
14 to 20 March 2016 15m 59s
21 to 27 March 2016 15m 14s
28 March to 3 April 2016 15m 2s
4 to 10 April 2016 15m 34s
11 to 17 April 2016 15m 14s
18 to 24 April 2016 15m 5s
25 April to 1 May 2016 15m 20s
2 to 8 May 2016 15m 14s
9 to 15 May 2016 15m 35s
16 to 22 May 2016 15m 50s
23 to 29 May 2016 15m 21s
30 May to 5 June 2016 15m 26s
6 to 12 June 2016 15m 45s
13 to 19 June 2016 16m 20s
20 to 26 June 2016 16m 15s
27 June to 3 July 2016 16m 26s
4 to 10 July 2016 16m 17s
11 to 17 July 2016 16m 29s
18 to 24 July 2016 15m 40s

Completion rate

18 to 24 July 201623.2%
Date Click to sort Completion percentage Click to sort
31 March to 6 April 2014 30%
7 to 13 April 2014 30.3%
14 to 20 April 2014 30.6%
21 to 27 April 2014 31.1%
28 April to 4 May 2014 32.9%
5 to 11 May 2014 31.5%
12 to 18 May 2014 31.4%
19 to 25 May 2014 31.2%
26 May to 1 June 2014 31%
2 to 8 June 2014 31.9%
9 to 15 June 2014 29.7%
16 to 22 June 2014 28.9%
23 to 29 June 2014 29.9%
30 June to 6 July 2014 29.7%
7 to 13 July 2014 28.7%
14 to 20 July 2014 28.3%
21 to 27 July 2014 27.8%
28 July to 3 August 2014 27.7%
4 to 10 August 2014 26.4%
11 to 17 August 2014 25.5%
18 to 24 August 2014 24.7%
25 to 31 August 2014 27%
1 to 7 September 2014 28%
8 to 14 September 2014 28%
15 to 21 September 2014 29%
22 to 28 September 2014 30.1%
29 September to 5 October 2014 30.7%
6 to 12 October 2014 30.3%
13 to 19 October 2014 29.7%
20 to 26 October 2014 30%
27 October to 2 November 2014 31.2%
3 to 9 November 2014 30.7%
10 to 16 November 2014 27.3%
17 to 23 November 2014 27.3%
24 to 30 November 2014 27.3%
1 to 7 December 2014 26.9%
8 to 14 December 2014 25.8%
15 to 21 December 2014 27.6%
22 to 28 December 2014 27.9%
29 December 2014 to 4 January 2015 30.6%
5 to 11 January 2015 34.1%
12 to 18 January 2015 32.9%
19 to 25 January 2015 32.2%
26 January to 1 February 2015 31.9%
2 to 8 February 2015 31.6%
9 to 15 February 2015 32.1%
16 to 22 February 2015 32.9%
23 February to 1 March 2015 33.1%
2 to 8 March 2015 31.9%
9 to 15 March 2015 31.3%
16 to 22 March 2015 29.2%
23 to 29 March 2015 26.5%
30 March to 5 April 2015 29.5%
6 to 12 April 2015 29.2%
13 to 19 April 2015 30.6%
20 to 26 April 2015 30.2%
27 April to 3 May 2015 29.8%
4 to 10 May 2015 28.5%
11 to 17 May 2015 28%
18 to 24 May 2015 27.8%
25 to 31 May 2015 27.8%
1 to 7 June 2015 27.5%
8 to 14 June 2015 26.1%
15 to 21 June 2015 26.6%
22 to 28 June 2015 26.9%
29 June to 5 July 2015 25.4%
20 to 26 July 2015 24.8%
27 July to 2 August 2015 25.6%
3 to 9 August 2015 25.1%
10 to 16 August 2015 23.6%
17 to 23 August 2015 23.1%
24 to 30 August 2015 24.2%
31 August to 6 September 2015 24.5%
7 to 13 September 2015 26.3%
14 to 20 September 2015 26.6%
21 to 27 September 2015 27.6%
28 September to 4 October 2015 28.9%
5 to 11 October 2015 27.8%
12 to 18 October 2015 27%
19 to 25 October 2015 26.8%
26 October to 1 November 2015 26.4%
2 to 8 November 2015 25.5%
9 to 15 November 2015 24%
16 to 22 November 2015 22.1%
23 to 29 November 2015 23.5%
30 November to 6 December 2015 23.2%
7 to 13 December 2015 24.3%
14 to 20 December 2015 25.6%
21 to 27 December 2015 25.8%
28 December 2015 to 3 January 2016 25.8%
4 to 10 January 2016 27.7%
11 to 17 January 2016 26.9%
18 to 24 January 2016 26.2%
25 to 31 January 2016 26.6%
1 to 7 February 2016 25.7%
8 to 14 February 2016 24.8%
15 to 21 February 2016 24%
22 to 28 February 2016 25.6%
29 February to 6 March 2016 25.7%
7 to 13 March 2016 24.3%
14 to 20 March 2016 24.2%
21 to 27 March 2016 24.1%
28 March to 3 April 2016 24.6%
4 to 10 April 2016 26.1%
11 to 17 April 2016 25.7%
18 to 24 April 2016 25.3%
25 April to 1 May 2016 25.8%
2 to 8 May 2016 25%
9 to 15 May 2016 24.7%
16 to 22 May 2016 24.4%
23 to 29 May 2016 22.5%
30 May to 5 June 2016 24.7%
6 to 12 June 2016 24.4%
13 to 19 June 2016 23.7%
20 to 26 June 2016 23.1%
27 June to 3 July 2016 23.7%
4 to 10 July 2016 24.8%
11 to 17 July 2016 24.2%
18 to 24 July 2016 23.2%

Users at each step

Number of users who completed important steps of the transaction last week

How help was used

Number of occurences of users selecting online help during the booking process

Help usage Click to sort Volume last week Percentage of total help usage Click to sort Change since previous week Click to sort
What is my driving licence number? 6,912 35% −0.5%
What is my instructors reference number? 3,458 17.5% +2.9%
Why cant I find an appointment? 3,098 15.7% +3.3%
What are extended tests? 1,896 9.6% −1.5%
Why does the DVSA need my contact number? 1,274 6.4% −4.9%
Where can I find my theory test pass number? 1,175 5.9% +3.8%
Understanding types of test 865 4.4% +15.3%
More about placing a test on hold 619 3.1% −6.9%
Why do I need to enter the vehicle length? 187 0.9% −2.1%
What are special requirements? 127 0.6% −18.6%
More about this test type 62 0.3% +47.6%
What is a meeting place? 38 0.2% +8.6%
Why do I need to enter the number of cab seats? 19 0.1% −5%
Why do I need to enter the number of passenger seats? 14 0.1% −17.6%
Why do I need to enter the vehicle height? 13 0.1% −13.3%
Why do I need to enter the vehicle width? 13 0.1% −7.1%

Service availability

30 days

Page load time

28 July 20168.47s

Uptime

28 July 201673.7%

Date Click to sort Page load time Click to sort Uptime Click to sort
29 June 2016 5,046ms 54.9%
30 June 2016 9,370ms 73.6%
1 July 2016 6,284ms 72.6%
2 July 2016 1,324ms 73.6%
3 July 2016 1,489ms 73.6%
4 July 2016 8,157ms 73.6%
5 July 2016 6,919ms 73.6%
6 July 2016 5,778ms 73.6%
7 July 2016 7,061ms 73.6%
8 July 2016 5,228ms 73.6%
9 July 2016 1,819ms 73.6%
10 July 2016 1,499ms 73.6%
11 July 2016 7,685ms 73.6%
12 July 2016 7,448ms 68.4%
13 July 2016 7,397ms 73.6%
14 July 2016 6,682ms 73.6%
15 July 2016 5,907ms 73.6%
16 July 2016 1,248ms 73.6%
17 July 2016 1,307ms 73.6%
18 July 2016 5,983ms 73.6%
19 July 2016 2,046ms 73.6%
20 July 2016 4,521ms 73.6%
21 July 2016 6,709ms 73.7%
22 July 2016
23 July 2016
24 July 2016
25 July 2016
26 July 2016 9,677ms 89.4%
27 July 2016 5,143ms 52.1%
28 July 2016 8,465ms 73.7%

24 hours

Page load time

11:00pm, 28 July 20160s

Uptime

11:00pm, 28 July 20160%

Time Click to sort Page load time Click to sort Uptime Click to sort
12:00am 0ms 0%
1:00am 0ms 0%
2:00am 0ms 0%
3:00am 0ms 0%
4:00am 0ms 0%
5:00am 1,474ms 93.5%
6:00am 2,250ms 100%
7:00am 7,548ms 100%
8:00am 14,891ms 100%
9:00am 15,907ms 100%
10:00am 14,550ms 100%
11:00am 15,204ms 100%
12:00pm 14,497ms 100%
1:00pm 15,314ms 100%
2:00pm 13,042ms 100%
3:00pm 14,976ms 100%
4:00pm 14,996ms 100%
5:00pm 12,747ms 100%
6:00pm 12,287ms 100%
7:00pm 12,873ms 100%
8:00pm 10,683ms 100%
9:00pm 7,168ms 100%
10:00pm 2,760ms 73.2%
11:00pm 0ms 0%

Data for practical driving test bookings.

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