Dashboard Practical driving test bookings

This dashboard shows information about how the Practical driving test bookings service is currently performing.

Transactions per year

1.93m

July 2013 to June 2014

+1.79% Apr 2013 to Mar 2014

Total cost

£1.29m

July 2013 to June 2014

−2.57% Apr 2013 to Mar 2014

Cost per transaction

£0.67

July 2013 to June 2014

−4.29% Apr 2013 to Mar 2014

Public bookings breakdown

Practical driving test bookings online, by telephone and by post

Date Click to sort Online Click to sort Telephone Click to sort Post Click to sort
17 to 23 February 2014 29,399 1,008 6
24 February to 2 March 2014 32,922 1,007 4
3 to 9 March 2014 33,130 1,069 6
10 to 16 March 2014 31,217 1,035 6
17 to 23 March 2014 30,613 987 9
24 to 30 March 2014 30,550 964 4
31 March to 6 April 2014 32,472 898 8
7 to 13 April 2014 30,782 928 5
14 to 20 April 2014 25,841 760 3
21 to 27 April 2014 27,874 777 7
28 April to 4 May 2014 33,086 1,028 13
5 to 11 May 2014 29,923 747 8
12 to 18 May 2014 30,365 988 6
19 to 25 May 2014 30,707 947 4
26 May to 1 June 2014 28,802 698 2
2 to 8 June 2014 31,245 881 5
9 to 15 June 2014 31,928 887 8
16 to 22 June 2014 30,066 821 4
23 to 29 June 2014 32,042 769 4
30 June to 6 July 2014 32,900 822 3
7 to 13 July 2014 31,376 661 4
14 to 20 July 2014 30,830 852 2
21 to 27 July 2014 30,268 714 2
28 July to 3 August 2014 31,902 632 4
4 to 10 August 2014 30,213 680 3
11 to 17 August 2014 29,215 639 1
18 to 24 August 2014 27,394 511 1
25 to 31 August 2014 26,220 447 3
1 to 7 September 2014 30,689 601 5
8 to 14 September 2014 30,524 543 1
15 to 21 September 2014 29,168 652 1
22 to 28 September 2014 30,282 659 5
29 September to 5 October 2014 32,310 706 0
6 to 12 October 2014 32,484 664 3
13 to 19 October 2014 31,096 545 3
20 to 26 October 2014 31,471 627 1
27 October to 2 November 2014 30,065 600 4
3 to 9 November 2014 33,346 700 4
10 to 16 November 2014 31,476 684 1
17 to 23 November 2014 30,269 688 2
24 to 30 November 2014 29,652 626 1
1 to 7 December 2014 27,954 659 4
8 to 14 December 2014 25,640 548 2
15 to 21 December 2014 24,496 573 0
22 to 28 December 2014 13,710 255 0
29 December 2014 to 4 January 2015 18,591 302 0
5 to 11 January 2015 33,620 644 4
12 to 18 January 2015 30,565 742 4
19 to 25 January 2015 31,870 722 0
26 January to 1 February 2015 32,364 665 0
2 to 8 February 2015 32,393 621 3
9 to 15 February 2015 31,587 670 3

Public bookings digital take-up

9 to 15 Feb 201597.9%

Date Click to sort Completion percentage Click to sort
25 February to 3 March 2013 96.4%
4 to 10 March 2013 93.4%
11 to 17 March 2013 93%
18 to 24 March 2013 94.2%
25 to 31 March 2013 94.5%
1 to 7 April 2013 95.4%
8 to 14 April 2013 94.8%
15 to 21 April 2013 94.4%
22 to 28 April 2013 94.5%
29 April to 5 May 2013 94.7%
6 to 12 May 2013 95.4%
13 to 19 May 2013 94.7%
20 to 26 May 2013 94.7%
27 May to 2 June 2013 96.4%
3 to 9 June 2013 95.1%
10 to 16 June 2013 95.3%
17 to 23 June 2013 95.8%
24 to 30 June 2013 95.4%
1 to 7 July 2013 95.4%
8 to 14 July 2013 95.6%
15 to 21 July 2013 95.4%
22 to 28 July 2013 95.9%
29 July to 4 August 2013 96.5%
5 to 11 August 2013 96.2%
12 to 18 August 2013 96.2%
19 to 25 August 2013 95.9%
26 August to 1 September 2013 96.7%
2 to 8 September 2013 96.3%
9 to 15 September 2013 96.4%
16 to 22 September 2013 96.4%
23 to 29 September 2013 96.5%
30 September to 6 October 2013 96.3%
7 to 13 October 2013 96.3%
14 to 20 October 2013 96.5%
21 to 27 October 2013 96.3%
28 October to 3 November 2013 96.6%
4 to 10 November 2013 96.5%
11 to 17 November 2013 96.4%
18 to 24 November 2013 96.3%
25 November to 1 December 2013 96.5%
2 to 8 December 2013 96.1%
9 to 15 December 2013 96.3%
16 to 22 December 2013 96.3%
23 to 29 December 2013 97.8%
30 December 2013 to 5 January 2014 97.2%
6 to 12 January 2014 97.1%
13 to 19 January 2014 96.4%
20 to 26 January 2014 96.5%
27 January to 2 February 2014 96.6%
3 to 9 February 2014 96.6%
10 to 16 February 2014 96.5%
17 to 23 February 2014 96.7%
24 February to 2 March 2014 97%
3 to 9 March 2014 96.9%
10 to 16 March 2014 96.8%
17 to 23 March 2014 96.8%
24 to 30 March 2014 96.9%
31 March to 6 April 2014 97.3%
7 to 13 April 2014 97.1%
14 to 20 April 2014 97.1%
21 to 27 April 2014 97.3%
28 April to 4 May 2014 96.9%
5 to 11 May 2014 97.5%
12 to 18 May 2014 96.8%
19 to 25 May 2014 97%
26 May to 1 June 2014 97.6%
2 to 8 June 2014 97.2%
9 to 15 June 2014 97.3%
16 to 22 June 2014 97.3%
23 to 29 June 2014 97.6%
30 June to 6 July 2014 97.6%
7 to 13 July 2014 97.9%
14 to 20 July 2014 97.3%
21 to 27 July 2014 97.7%
28 July to 3 August 2014 98%
4 to 10 August 2014 97.8%
11 to 17 August 2014 97.9%
18 to 24 August 2014 98.2%
25 to 31 August 2014 98.3%
1 to 7 September 2014 98.1%
8 to 14 September 2014 98.2%
15 to 21 September 2014 97.8%
22 to 28 September 2014 97.9%
29 September to 5 October 2014 97.9%
6 to 12 October 2014 98%
13 to 19 October 2014 98.3%
20 to 26 October 2014 98%
27 October to 2 November 2014 98%
3 to 9 November 2014 97.9%
10 to 16 November 2014 97.9%
17 to 23 November 2014 97.8%
24 to 30 November 2014 97.9%
1 to 7 December 2014 97.7%
8 to 14 December 2014 97.9%
15 to 21 December 2014 97.7%
22 to 28 December 2014 98.2%
29 December 2014 to 4 January 2015 98.4%
5 to 11 January 2015 98.1%
12 to 18 January 2015 97.6%
19 to 25 January 2015 97.8%
26 January to 1 February 2015 98%
2 to 8 February 2015 98.1%
9 to 15 February 2015 97.9%

Business bookings breakdown

Practical driving test bookings online, by telephone and by post

Date Click to sort Online Click to sort Telephone Click to sort
17 to 23 February 2014 6,342 582
24 February to 2 March 2014 6,565 639
3 to 9 March 2014 7,053 593
10 to 16 March 2014 7,216 611
17 to 23 March 2014 7,023 779
24 to 30 March 2014 7,405 594
31 March to 6 April 2014 7,850 592
7 to 13 April 2014 7,526 723
14 to 20 April 2014 7,041 535
21 to 27 April 2014 6,960 553
28 April to 4 May 2014 7,149 1,045
5 to 11 May 2014 7,504 486
12 to 18 May 2014 7,768 533
19 to 25 May 2014 7,692 620
26 May to 1 June 2014 7,241 439
2 to 8 June 2014 7,934 584
9 to 15 June 2014 8,325 608
16 to 22 June 2014 7,738 555
23 to 29 June 2014 7,767 545
30 June to 6 July 2014 7,977 536
7 to 13 July 2014 8,127 536
14 to 20 July 2014 7,884 584
21 to 27 July 2014 7,801 488
28 July to 3 August 2014 7,897 530
4 to 10 August 2014 7,611 475
11 to 17 August 2014 7,906 483
18 to 24 August 2014 7,870 495
25 to 31 August 2014 6,888 461
1 to 7 September 2014 7,586 463
8 to 14 September 2014 7,708 521
15 to 21 September 2014 7,560 589
22 to 28 September 2014 7,277 633
29 September to 5 October 2014 7,697 588
6 to 12 October 2014 7,544 538
13 to 19 October 2014 6,086 520
20 to 26 October 2014 6,424 491
27 October to 2 November 2014 6,738 453
3 to 9 November 2014 7,074 440
10 to 16 November 2014 7,052 442
17 to 23 November 2014 7,156 480
24 to 30 November 2014 6,473 435
1 to 7 December 2014 6,758 436
8 to 14 December 2014 6,277 372
15 to 21 December 2014 6,169 354
22 to 28 December 2014 3,753 141
29 December 2014 to 4 January 2015 4,562 124
5 to 11 January 2015 8,469 455
12 to 18 January 2015 7,565 465
19 to 25 January 2015 7,139 414
26 January to 1 February 2015 7,312 424
2 to 8 February 2015 8,233 447
9 to 15 February 2015 8,094 481

Business bookings digital take-up

9 to 15 Feb 201594.4%

Date Click to sort Digital take-up Click to sort
24 February to 2 March 2014 91.1%
3 to 9 March 2014 92.2%
10 to 16 March 2014 92.2%
17 to 23 March 2014 90%
24 to 30 March 2014 92.6%
31 March to 6 April 2014 93%
7 to 13 April 2014 91.2%
14 to 20 April 2014 92.9%
21 to 27 April 2014 92.6%
28 April to 4 May 2014 87.2%
5 to 11 May 2014 93.9%
12 to 18 May 2014 93.6%
19 to 25 May 2014 92.5%
26 May to 1 June 2014 94.3%
2 to 8 June 2014 93.1%
9 to 15 June 2014 93.2%
16 to 22 June 2014 93.3%
23 to 29 June 2014 93.4%
30 June to 6 July 2014 93.7%
7 to 13 July 2014 93.8%
14 to 20 July 2014 93.1%
21 to 27 July 2014 94.1%
28 July to 3 August 2014 93.7%
4 to 10 August 2014 94.1%
11 to 17 August 2014 94.2%
18 to 24 August 2014 94.1%
25 to 31 August 2014 93.7%
1 to 7 September 2014 94.2%
8 to 14 September 2014 93.7%
15 to 21 September 2014 92.8%
22 to 28 September 2014 92%
29 September to 5 October 2014 92.9%
6 to 12 October 2014 93.3%
13 to 19 October 2014 92.1%
20 to 26 October 2014 92.9%
27 October to 2 November 2014 93.7%
3 to 9 November 2014 94.1%
10 to 16 November 2014 94.1%
17 to 23 November 2014 93.7%
24 to 30 November 2014 93.7%
1 to 7 December 2014 93.9%
8 to 14 December 2014 94.4%
15 to 21 December 2014 94.6%
22 to 28 December 2014 96.4%
29 December 2014 to 4 January 2015 97.4%
5 to 11 January 2015 94.9%
12 to 18 January 2015 94.2%
19 to 25 January 2015 94.5%
26 January to 1 February 2015 94.5%
2 to 8 February 2015 94.9%
9 to 15 February 2015 94.4%
16 to 22 February 2015

Public digital service

Performance metrics for the public facing digital booking service

User satisfaction

Average score of satisfied responses

16 to 22 Feb 201588.3%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
10 March 2014 88.3% 125 91 477 3,474 6,993
17 March 2014 87.9% 156 83 530 3,292 6,749
24 March 2014 88.2% 80 66 298 2,135 4,333
31 March 2014 86.7% 231 132 593 3,472 6,839
7 April 2014 87.5% 147 113 498 3,195 6,286
14 April 2014 87.6% 130 87 446 2,706 5,448
21 April 2014 88.5% 114 85 421 2,798 6,005
28 April 2014 87.9% 170 105 505 3,219 6,762
5 May 2014 87.8% 141 91 460 2,959 6,045
12 May 2014 87.9% 158 91 454 2,815 6,029
19 May 2014 87.9% 140 94 469 2,972 6,103
26 May 2014 87.8% 158 82 450 2,882 5,954
2 June 2014 88% 157 87 465 2,958 6,326
9 June 2014 87.3% 168 105 497 3,069 6,104
16 June 2014 87.6% 152 104 434 2,856 5,798
23 June 2014 87.2% 166 130 504 3,180 6,237
30 June 2014 86.3% 195 150 579 3,295 6,154
7 July 2014 86.1% 182 147 565 3,271 5,871
14 July 2014 86% 182 150 541 3,249 5,720
21 July 2014 86.2% 194 121 522 3,005 5,590
28 July 2014 86.4% 183 139 557 3,213 5,989
4 August 2014 86.4% 191 114 510 3,040 5,620
11 August 2014 86.1% 166 150 571 2,885 5,485
18 August 2014 85.4% 168 163 515 2,795 4,887
25 August 2014 87.1% 139 80 447 2,579 5,008
1 September 2014 87% 161 107 495 3,008 5,774
8 September 2014 87.4% 145 104 520 3,163 6,146
15 September 2014 87.3% 143 93 500 2,876 5,697
22 September 2014 87.3% 159 85 476 3,073 5,873
29 September 2014 87.2% 153 100 560 3,109 6,104
6 October 2014 87.2% 188 96 526 3,102 6,208
13 October 2014 87.1% 171 117 501 3,089 6,029
20 October 2014 86.8% 176 108 538 3,094 5,919
27 October 2014 87.2% 147 101 486 2,985 5,734
3 November 2014 87.4% 173 113 544 3,056 6,404
10 November 2014 86.8% 180 89 513 3,175 5,854
17 November 2014 86.6% 187 105 531 2,903 5,662
24 November 2014 87.3% 149 109 481 2,652 5,557
1 December 2014 87.1% 166 66 412 2,483 4,970
8 December 2014 86.5% 181 78 394 2,384 4,624
15 December 2014 86.1% 162 82 389 2,131 4,088
22 December 2014 88% 73 28 173 1,143 2,484
29 December 2014 88.3% 75 41 245 1,662 3,502
5 January 2015 88.2% 153 80 427 2,944 6,234
12 January 2015 87.5% 143 83 432 2,769 5,458
19 January 2015 86.9% 177 87 505 2,973 5,743
26 January 2015 87.3% 162 99 480 2,931 5,862
2 February 2015 87.5% 171 93 440 2,702 5,681
9 February 2015 88.2% 148 76 382 2,633 5,684
16 February 2015 88.3% 141 59 412 2,560 5,624

Average time to complete a booking

16 to 22 Feb 201516m 36s

Date Click to sort Average session time Click to sort
24 February to 2 March 2014
3 to 9 March 2014
10 to 16 March 2014
17 to 23 March 2014
24 to 30 March 2014
31 March to 6 April 2014 16m 51s
7 to 13 April 2014 16m 41s
14 to 20 April 2014 16m 39s
21 to 27 April 2014 16m 33s
28 April to 4 May 2014 16m 28s
5 to 11 May 2014 16m 26s
12 to 18 May 2014 16m 44s
19 to 25 May 2014 16m 52s
26 May to 1 June 2014 16m 32s
2 to 8 June 2014 17m 19s
9 to 15 June 2014 17m 12s
16 to 22 June 2014 17m 7s
23 to 29 June 2014 17m 2s
30 June to 6 July 2014 16m 58s
7 to 13 July 2014 17m 17s
14 to 20 July 2014 17m 1s
21 to 27 July 2014 17m 9s
28 July to 3 August 2014 17m 11s
4 to 10 August 2014 17m 40s
11 to 17 August 2014 17m 49s
18 to 24 August 2014 19m 15s
25 to 31 August 2014 16m 50s
1 to 7 September 2014 16m 52s
8 to 14 September 2014 17m 22s
15 to 21 September 2014 17m 9s
22 to 28 September 2014 16m 54s
29 September to 5 October 2014 16m 40s
6 to 12 October 2014 16m 32s
13 to 19 October 2014 17m 13s
20 to 26 October 2014 17m 4s
27 October to 2 November 2014 16m 31s
3 to 9 November 2014 16m 51s
10 to 16 November 2014 16m 57s
17 to 23 November 2014 17m 11s
24 to 30 November 2014 16m 44s
1 to 7 December 2014 16m 59s
8 to 14 December 2014 17m 31s
15 to 21 December 2014 16m 53s
22 to 28 December 2014 16m 10s
29 December 2014 to 4 January 2015 16m 13s
5 to 11 January 2015 17m 2s
12 to 18 January 2015 17m 4s
19 to 25 January 2015 17m 10s
26 January to 1 February 2015 17m 2s
2 to 8 February 2015 17m 6s
9 to 15 February 2015 16m 44s
16 to 22 February 2015 16m 36s

Completion rate

16 to 22 Feb 201532.9%

Date Click to sort Completion percentage Click to sort
31 March to 6 April 2014 30%
7 to 13 April 2014 30.3%
14 to 20 April 2014 30.6%
21 to 27 April 2014 31.1%
28 April to 4 May 2014 32.9%
5 to 11 May 2014 31.5%
12 to 18 May 2014 31.4%
19 to 25 May 2014 31.2%
26 May to 1 June 2014 31%
2 to 8 June 2014 31.9%
9 to 15 June 2014 29.7%
16 to 22 June 2014 28.9%
23 to 29 June 2014 29.9%
30 June to 6 July 2014 29.7%
7 to 13 July 2014 28.7%
14 to 20 July 2014 28.3%
21 to 27 July 2014 27.8%
28 July to 3 August 2014 27.7%
4 to 10 August 2014 26.4%
11 to 17 August 2014 25.5%
18 to 24 August 2014 24.7%
25 to 31 August 2014 27%
1 to 7 September 2014 28%
8 to 14 September 2014 28%
15 to 21 September 2014 29%
22 to 28 September 2014 30.1%
29 September to 5 October 2014 30.7%
6 to 12 October 2014 30.3%
13 to 19 October 2014 29.7%
20 to 26 October 2014 30%
27 October to 2 November 2014 31.2%
3 to 9 November 2014 30.7%
10 to 16 November 2014 27.3%
17 to 23 November 2014 27.3%
24 to 30 November 2014 27.3%
1 to 7 December 2014 26.9%
8 to 14 December 2014 25.8%
15 to 21 December 2014 27.6%
22 to 28 December 2014 27.9%
29 December 2014 to 4 January 2015 30.6%
5 to 11 January 2015 34.1%
12 to 18 January 2015 32.9%
19 to 25 January 2015 32.2%
26 January to 1 February 2015 31.9%
2 to 8 February 2015 31.6%
9 to 15 February 2015 32.1%
16 to 22 February 2015 32.9%

Users at each step

Number of users who completed important steps of the transaction last week

How help was used

Number of occurences of users selecting online help during the booking process

Help usage Click to sort Volume last week Percentage of total help usage Click to sort Change since previous week Click to sort
What is my driving licence number? 6,050 40.7% −0.9%
What is my instructors reference number? 3,223 21.7% +4%
What are extended tests? 1,794 12.1% −4.7%
Why does the DVSA need my contact number? 1,328 8.9% −2.1%
Where can I find my theory test pass number? 787 5.3% −9.7%
Why cant I find an appointment? 632 4.3% −29.3%
Understanding types of test 487 3.3% −6.7%
Why do I need to enter the vehicle length? 168 1.1% +1.2%
What are special requirements? 109 0.7% +6.9%
More about placing a test on hold 87 0.6% −23%
Why do I need to enter the number of cab seats? 60 0.4% −11.8%
What is a meeting place? 47 0.3% −27.7%
Why do I need to enter the number of passenger seats? 43 0.3% +16.2%
Why do I need to enter the vehicle height? 28 0.2% +16.7%
Why do I need to enter the vehicle width? 19 0.1% −29.6%

Service availability

30 days

Page load time

27 Feb 20150.36s

Uptime

27 Feb 201573.6%

Date Click to sort Page load time Click to sort Uptime Click to sort
29 January 2015 334ms 73.6%
30 January 2015 495ms 73.6%
31 January 2015 395ms 73.6%
1 February 2015 439ms 73.6%
2 February 2015 456ms 73.6%
3 February 2015 365ms 73.6%
4 February 2015 427ms 73.6%
5 February 2015 346ms 72.9%
6 February 2015 673ms 73.3%
7 February 2015 375ms 73.6%
8 February 2015 379ms 73.6%
9 February 2015 353ms 73.6%
10 February 2015 348ms 73.6%
11 February 2015 342ms 73.6%
12 February 2015 323ms 73.6%
13 February 2015 310ms 73.6%
14 February 2015 315ms 73.6%
15 February 2015 321ms 73.6%
16 February 2015 282ms 73.6%
17 February 2015 299ms 73.6%
18 February 2015 351ms 73.6%
19 February 2015 331ms 73.6%
20 February 2015 371ms 73.6%
21 February 2015 335ms 73.6%
22 February 2015 338ms 73.6%
23 February 2015 357ms 73.6%
24 February 2015 335ms 73.6%
25 February 2015 310ms 73.6%
26 February 2015 345ms 73.6%
27 February 2015 364ms 73.6%

24 hours

Page load time

9:00pm, 28 Feb 20150.35s

Uptime

9:00pm, 28 Feb 2015100%

Time Click to sort Page load time Click to sort Uptime Click to sort
10:00pm 432ms 100%
11:00pm 427ms 72.5%
12:00am 0ms 0%
1:00am 0ms 0%
2:00am 0ms 0%
3:00am 0ms 0%
4:00am 0ms 0%
5:00am 0ms 0%
6:00am 412ms 94.2%
7:00am 543ms 100%
8:00am 461ms 100%
9:00am 389ms 100%
10:00am 403ms 100%
11:00am 431ms 100%
12:00pm 849ms 100%
1:00pm 540ms 100%
2:00pm 425ms 100%
3:00pm 456ms 100%
4:00pm 413ms 100%
5:00pm 673ms 100%
6:00pm 488ms 100%
7:00pm 508ms 100%
8:00pm 353ms 100%
9:00pm 350ms 100%

Before you can drive on public roads, you need to show you can drive safely by passing the practical driving test and the driving theory test.

More performance information for the practical driving test can be found here. The performance dashboard for the Practical driving test changes and cancellations service can be found here

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