Dashboard Practical driving test bookings

This dashboard shows information about how the Practical driving test bookings service is currently performing.

Transactions per year

2.29m

July 2016 to June 2017

+0.64% Apr 2016 to Mar 2017

Total cost

£1.01m

July 2016 to June 2017

+0.64% Apr 2016 to Mar 2017

Cost per transaction

£0.44

July 2016 to June 2017

0% Apr 2016 to Mar 2017

Public bookings breakdown

Practical driving test bookings online, by telephone and by post

Date Click to sort Online Click to sort Telephone Click to sort Post Click to sort
28 May to 3 June 2018 31,435 528 0
4 to 10 June 2018 35,073 894 0
11 to 17 June 2018 32,916 958 0
18 to 24 June 2018 32,780 765 0
25 June to 1 July 2018 32,576 972 0
2 to 8 July 2018 34,522 850 0
Date Click to sort Online Click to sort Telephone Click to sort Post Click to sort
10 to 16 July 2017 35,674 588 0
17 to 23 July 2017 35,370 564 0
24 to 30 July 2017 35,932 524 0
31 July to 6 August 2017 36,661 521 0
7 to 13 August 2017 33,668 531 0
14 to 20 August 2017 33,264 536 0
21 to 27 August 2017 32,528 518 0
28 August to 3 September 2017 32,327 428 0
4 to 10 September 2017 37,234 576 0
11 to 17 September 2017 36,010 591 0
18 to 24 September 2017 37,432 752 0
25 September to 1 October 2017 39,821 681 0
2 to 8 October 2017 39,942 684 0
9 to 15 October 2017 37,014 577 0
16 to 22 October 2017 33,973 550 0
23 to 29 October 2017 31,256 528 0
30 October to 5 November 2017 33,694 567 0
6 to 12 November 2017 31,321 749 0
13 to 19 November 2017 30,450 540 0
20 to 26 November 2017 29,112 474 0
27 November to 3 December 2017 27,755 486 0
4 to 10 December 2017 23,012 571 5
11 to 17 December 2017 19,479 452 0
18 to 24 December 2017 25,051 547 0
25 to 31 December 2017 14,748 214 0
1 to 7 January 2018 29,064 467 0
8 to 14 January 2018 34,262 694 0
15 to 21 January 2018 32,315 617 1
22 to 28 January 2018 34,654 685 0
29 January to 4 February 2018 36,006 660 1
5 to 11 February 2018 33,662 643 0
12 to 18 February 2018 32,132 615 0
19 to 25 February 2018 34,514 662 1
26 February to 4 March 2018 24,833 448 0
5 to 11 March 2018 32,963 523 0
12 to 18 March 2018 34,428 1,535 0
19 to 25 March 2018 34,031 1,178 0
26 March to 1 April 2018 31,637 588 0
2 to 8 April 2018 29,023 567 0
9 to 15 April 2018 34,358 614 0
16 to 22 April 2018 36,111 650 0
23 to 29 April 2018 37,720 713 0
30 April to 6 May 2018 36,784 673 0
7 to 13 May 2018 33,019 575 0
14 to 20 May 2018 34,402 672 0
21 to 27 May 2018 33,769 845 0
28 May to 3 June 2018 31,435 528 0
4 to 10 June 2018 35,073 894 0
11 to 17 June 2018 32,916 958 0
18 to 24 June 2018 32,780 765 0
25 June to 1 July 2018 32,576 972 0
2 to 8 July 2018 34,522 850 0

Public bookings digital take-up

2 to 8 July 201897.6%
Date Click to sort Completion percentage Click to sort
28 May to 3 June 2018 98.3%
4 to 10 June 2018 97.5%
11 to 17 June 2018 97.2%
18 to 24 June 2018 97.7%
25 June to 1 July 2018 97.1%
2 to 8 July 2018 97.6%
Date Click to sort Completion percentage Click to sort
25 February to 3 March 2013 96.4%
4 to 10 March 2013 93.4%
11 to 17 March 2013 93%
18 to 24 March 2013 94.2%
25 to 31 March 2013 94.5%
1 to 7 April 2013 95.4%
8 to 14 April 2013 94.8%
15 to 21 April 2013 94.4%
22 to 28 April 2013 94.5%
29 April to 5 May 2013 94.7%
6 to 12 May 2013 95.4%
13 to 19 May 2013 94.7%
20 to 26 May 2013 94.7%
27 May to 2 June 2013 96.4%
3 to 9 June 2013 95.1%
10 to 16 June 2013 95.3%
17 to 23 June 2013 95.8%
24 to 30 June 2013 95.4%
1 to 7 July 2013 95.4%
8 to 14 July 2013 95.6%
15 to 21 July 2013 95.4%
22 to 28 July 2013 95.9%
29 July to 4 August 2013 96.5%
5 to 11 August 2013 96.2%
12 to 18 August 2013 96.2%
19 to 25 August 2013 95.9%
26 August to 1 September 2013 96.7%
2 to 8 September 2013 96.3%
9 to 15 September 2013 96.4%
16 to 22 September 2013 96.4%
23 to 29 September 2013 96.5%
30 September to 6 October 2013 96.3%
7 to 13 October 2013 96.3%
14 to 20 October 2013 96.5%
21 to 27 October 2013 96.3%
28 October to 3 November 2013 96.6%
4 to 10 November 2013 96.5%
11 to 17 November 2013 96.4%
18 to 24 November 2013 96.3%
25 November to 1 December 2013 96.5%
2 to 8 December 2013 96.1%
9 to 15 December 2013 96.3%
16 to 22 December 2013 96.3%
23 to 29 December 2013 97.8%
30 December 2013 to 5 January 2014 97.2%
6 to 12 January 2014 97.1%
13 to 19 January 2014 96.4%
20 to 26 January 2014 96.5%
27 January to 2 February 2014 96.6%
3 to 9 February 2014 96.6%
10 to 16 February 2014 96.5%
17 to 23 February 2014 96.7%
24 February to 2 March 2014 97%
3 to 9 March 2014 96.9%
10 to 16 March 2014 96.8%
17 to 23 March 2014 96.8%
24 to 30 March 2014 96.9%
31 March to 6 April 2014 97.3%
7 to 13 April 2014 97.1%
14 to 20 April 2014 97.1%
21 to 27 April 2014 97.3%
28 April to 4 May 2014 96.9%
5 to 11 May 2014 97.5%
12 to 18 May 2014 96.8%
19 to 25 May 2014 97%
26 May to 1 June 2014 97.6%
2 to 8 June 2014 97.2%
9 to 15 June 2014 97.3%
16 to 22 June 2014 97.3%
23 to 29 June 2014 97.6%
30 June to 6 July 2014 97.6%
7 to 13 July 2014 97.9%
14 to 20 July 2014 97.3%
21 to 27 July 2014 97.7%
28 July to 3 August 2014 98%
4 to 10 August 2014 97.8%
11 to 17 August 2014 97.9%
18 to 24 August 2014 98.2%
25 to 31 August 2014 98.3%
1 to 7 September 2014 98.1%
8 to 14 September 2014 98.2%
15 to 21 September 2014 97.8%
22 to 28 September 2014 97.9%
29 September to 5 October 2014 97.9%
6 to 12 October 2014 98%
13 to 19 October 2014 98.3%
20 to 26 October 2014 98%
27 October to 2 November 2014 98%
3 to 9 November 2014 97.9%
10 to 16 November 2014 97.9%
17 to 23 November 2014 97.8%
24 to 30 November 2014 97.9%
1 to 7 December 2014 97.7%
8 to 14 December 2014 97.9%
15 to 21 December 2014 97.7%
22 to 28 December 2014 98.2%
29 December 2014 to 4 January 2015 98.4%
5 to 11 January 2015 98.1%
12 to 18 January 2015 97.6%
19 to 25 January 2015 97.8%
26 January to 1 February 2015 98%
2 to 8 February 2015 98.1%
9 to 15 February 2015 97.9%
16 to 22 February 2015 98%
23 February to 1 March 2015 98%
2 to 8 March 2015 98%
9 to 15 March 2015 97.8%
16 to 22 March 2015 98%
23 to 29 March 2015 97.8%
30 March to 5 April 2015 98.2%
6 to 12 April 2015 98%
13 to 19 April 2015 98%
20 to 26 April 2015 98%
27 April to 3 May 2015 97.7%
4 to 10 May 2015 98.1%
11 to 17 May 2015 97.9%
18 to 24 May 2015 97.7%
25 to 31 May 2015 98.4%
1 to 7 June 2015 97.9%
8 to 14 June 2015 98%
15 to 21 June 2015 98.1%
22 to 28 June 2015 98%
29 June to 5 July 2015 98.2%
6 to 12 July 2015 98.1%
13 to 19 July 2015 98.1%
20 to 26 July 2015 98.4%
27 July to 2 August 2015 98.2%
3 to 9 August 2015 98.1%
10 to 16 August 2015 98.1%
17 to 23 August 2015 98.2%
24 to 30 August 2015 98.2%
31 August to 6 September 2015 98.2%
7 to 13 September 2015 98.1%
14 to 20 September 2015 98%
21 to 27 September 2015 98.2%
28 September to 4 October 2015 98.1%
5 to 11 October 2015 98.1%
12 to 18 October 2015 98%
19 to 25 October 2015 98%
26 October to 1 November 2015 98.1%
2 to 8 November 2015 98%
16 to 22 November 2015 97.8%
23 to 29 November 2015 97.8%
30 November to 6 December 2015 97.6%
7 to 13 December 2015 97.8%
14 to 20 December 2015 97.9%
21 to 27 December 2015 98%
28 December 2015 to 3 January 2016 99%
4 to 10 January 2016 98.1%
11 to 17 January 2016 97.9%
18 to 24 January 2016 97.8%
25 to 31 January 2016 97.9%
1 to 7 February 2016 97.9%
8 to 14 February 2016 97.5%
15 to 21 February 2016 98%
22 to 28 February 2016 97.9%
7 to 13 March 2016 98.2%
14 to 20 March 2016 98%
21 to 27 March 2016 98.3%
28 March to 3 April 2016 98.3%
4 to 10 April 2016 98.1%
11 to 17 April 2016 98.1%
18 to 24 April 2016 98.2%
25 April to 1 May 2016 98.4%
2 to 8 May 2016 98.5%
9 to 15 May 2016 98.2%
16 to 22 May 2016 98.3%
23 to 29 May 2016 97.5%
30 May to 5 June 2016 98.4%
6 to 12 June 2016 98%
13 to 19 June 2016 98%
20 to 26 June 2016 97.8%
27 June to 3 July 2016 97.5%
4 to 10 July 2016 98%
11 to 17 July 2016 97.9%
18 to 24 July 2016 98.1%
25 to 31 July 2016 98.5%
1 to 7 August 2016 97.9%
8 to 14 August 2016 97.9%
22 to 28 August 2016 98.1%
29 August to 4 September 2016 98.4%
5 to 11 September 2016 98.1%
12 to 18 September 2016 98.2%
19 to 25 September 2016 98.3%
26 September to 2 October 2016 98.3%
3 to 9 October 2016 98.2%
10 to 16 October 2016 98.4%
17 to 23 October 2016 98.3%
24 to 30 October 2016 98.5%
31 October to 6 November 2016 98.6%
7 to 13 November 2016 98.2%
14 to 20 November 2016 98.3%
21 to 27 November 2016 98.3%
28 November to 4 December 2016 98.3%
5 to 11 December 2016 98%
12 to 18 December 2016 98.4%
19 to 25 December 2016 98.3%
26 December 2016 to 1 January 2017 98.9%
2 to 8 January 2017 98.6%
9 to 15 January 2017 98.4%
16 to 22 January 2017 98.1%
23 to 29 January 2017 98.1%
30 January to 5 February 2017 98.1%
6 to 12 February 2017 98.1%
13 to 19 February 2017 98.3%
20 to 26 February 2017 98.4%
27 February to 5 March 2017 98.4%
6 to 12 March 2017 98.4%
13 to 19 March 2017 97.9%
20 to 26 March 2017 98.4%
27 March to 2 April 2017 98.4%
3 to 9 April 2017 98.4%
10 to 16 April 2017 98.7%
17 to 23 April 2017 98.5%
24 to 30 April 2017 98.4%
1 to 7 May 2017 98.5%
8 to 14 May 2017 98.3%
15 to 21 May 2017 98.3%
22 to 28 May 2017 98.4%
29 May to 4 June 2017 98.4%
5 to 11 June 2017 98.3%
12 to 18 June 2017 98.3%
19 to 25 June 2017 98.3%
26 June to 2 July 2017 98.3%
3 to 9 July 2017 98.5%
10 to 16 July 2017 98.4%
17 to 23 July 2017 98.4%
24 to 30 July 2017 98.6%
31 July to 6 August 2017 98.6%
7 to 13 August 2017 98.4%
14 to 20 August 2017 98.4%
21 to 27 August 2017 98.4%
28 August to 3 September 2017 98.7%
4 to 10 September 2017 98.5%
11 to 17 September 2017 98.4%
18 to 24 September 2017 98%
25 September to 1 October 2017 98.3%
2 to 8 October 2017 98.3%
16 to 22 October 2017 98.4%
23 to 29 October 2017 98.3%
30 October to 5 November 2017 98.3%
6 to 12 November 2017 97.7%
13 to 19 November 2017 98.3%
20 to 26 November 2017 98.4%
27 November to 3 December 2017 98.3%
4 to 10 December 2017 97.6%
11 to 17 December 2017 97.7%
18 to 24 December 2017 97.9%
25 to 31 December 2017 98.6%
1 to 7 January 2018 98.4%
8 to 14 January 2018 98%
15 to 21 January 2018 98.1%
22 to 28 January 2018 98.1%
29 January to 4 February 2018 98.2%
5 to 11 February 2018 98.1%
12 to 18 February 2018 98.1%
19 to 25 February 2018 98.1%
26 February to 4 March 2018 98.2%
5 to 11 March 2018 98.4%
12 to 18 March 2018 95.7%
19 to 25 March 2018 96.7%
26 March to 1 April 2018 98.2%
2 to 8 April 2018 98.1%
9 to 15 April 2018 98.2%
16 to 22 April 2018 98.2%
23 to 29 April 2018 98.1%
30 April to 6 May 2018 98.2%
7 to 13 May 2018 98.3%
14 to 20 May 2018 98.1%
21 to 27 May 2018 97.6%
28 May to 3 June 2018 98.3%
4 to 10 June 2018 97.5%
11 to 17 June 2018 97.2%
18 to 24 June 2018 97.7%
25 June to 1 July 2018 97.1%
2 to 8 July 2018 97.6%

Business bookings breakdown

Practical driving test bookings online, by telephone and by post

Date Click to sort Online Click to sort Telephone Click to sort
28 May to 3 June 2018 9,797 220
4 to 10 June 2018 11,073 239
11 to 17 June 2018 10,703 269
18 to 24 June 2018 10,236 314
25 June to 1 July 2018 10,232 203
2 to 8 July 2018 10,459 336
Date Click to sort Online Click to sort Telephone Click to sort
10 to 16 July 2017 11,445 308
17 to 23 July 2017 11,203 345
24 to 30 July 2017 10,185 296
31 July to 6 August 2017 11,102 345
7 to 13 August 2017 10,786 316
14 to 20 August 2017 10,235 334
21 to 27 August 2017 10,203 241
28 August to 3 September 2017 9,777 195
4 to 10 September 2017 10,419 227
11 to 17 September 2017 9,907 345
18 to 24 September 2017 10,578 221
25 September to 1 October 2017 10,438 239
2 to 8 October 2017 10,366 267
9 to 15 October 2017 10,002 220
16 to 22 October 2017 7,480 201
23 to 29 October 2017 8,080 209
30 October to 5 November 2017 9,599 245
6 to 12 November 2017 9,405 248
13 to 19 November 2017 9,441 204
20 to 26 November 2017 9,597 172
27 November to 3 December 2017 8,801 233
4 to 10 December 2017 8,706 277
11 to 17 December 2017 7,787 137
18 to 24 December 2017 8,320 190
25 to 31 December 2017 5,357 57
1 to 7 January 2018 9,172 139
8 to 14 January 2018 10,043 246
15 to 21 January 2018 8,952 236
22 to 28 January 2018 9,379 318
29 January to 4 February 2018 10,000 277
5 to 11 February 2018 9,775 241
12 to 18 February 2018 10,089 319
19 to 25 February 2018 10,515 328
26 February to 4 March 2018 8,784 129
5 to 11 March 2018 10,482 346
12 to 18 March 2018 10,665 411
19 to 25 March 2018 9,992 270
26 March to 1 April 2018 9,907 223
2 to 8 April 2018 9,706 321
9 to 15 April 2018 10,466 260
16 to 22 April 2018 10,617 298
23 to 29 April 2018 10,719 304
30 April to 6 May 2018 10,651 267
7 to 13 May 2018 10,330 244
14 to 20 May 2018 10,926 247
21 to 27 May 2018 11,025 347
28 May to 3 June 2018 9,797 220
4 to 10 June 2018 11,073 239
11 to 17 June 2018 10,703 269
18 to 24 June 2018 10,236 314
25 June to 1 July 2018 10,232 203
2 to 8 July 2018 10,459 336

Business bookings digital take-up

2 to 8 July 201896.9%
Date Click to sort Digital take-up Click to sort
4 to 10 June 2018 97.9%
11 to 17 June 2018 97.5%
18 to 24 June 2018 97%
25 June to 1 July 2018 98.1%
2 to 8 July 2018 96.9%
9 to 15 July 2018
Date Click to sort Digital take-up Click to sort
17 to 23 July 2017 97%
24 to 30 July 2017 97.2%
31 July to 6 August 2017 97%
7 to 13 August 2017 97.2%
14 to 20 August 2017 96.8%
21 to 27 August 2017 97.7%
28 August to 3 September 2017 98%
4 to 10 September 2017 97.9%
11 to 17 September 2017 96.6%
18 to 24 September 2017 98%
25 September to 1 October 2017 97.8%
2 to 8 October 2017 97.5%
9 to 15 October 2017 97.8%
16 to 22 October 2017 97.4%
23 to 29 October 2017 97.5%
30 October to 5 November 2017 97.5%
6 to 12 November 2017 97.4%
13 to 19 November 2017 97.9%
20 to 26 November 2017 98.2%
27 November to 3 December 2017 97.4%
4 to 10 December 2017 96.9%
11 to 17 December 2017 98.3%
18 to 24 December 2017 97.8%
25 to 31 December 2017 98.9%
1 to 7 January 2018 98.5%
8 to 14 January 2018 97.6%
15 to 21 January 2018 97.4%
22 to 28 January 2018 96.7%
29 January to 4 February 2018 97.3%
5 to 11 February 2018 97.6%
12 to 18 February 2018 96.9%
19 to 25 February 2018 97%
26 February to 4 March 2018 98.6%
5 to 11 March 2018 96.8%
12 to 18 March 2018 96.3%
19 to 25 March 2018 97.4%
26 March to 1 April 2018 97.8%
2 to 8 April 2018 96.8%
9 to 15 April 2018 97.6%
16 to 22 April 2018 97.3%
23 to 29 April 2018 97.2%
30 April to 6 May 2018 97.6%
7 to 13 May 2018 97.7%
14 to 20 May 2018 97.8%
21 to 27 May 2018 96.9%
28 May to 3 June 2018 97.8%
4 to 10 June 2018 97.9%
11 to 17 June 2018 97.5%
18 to 24 June 2018 97%
25 June to 1 July 2018 98.1%
2 to 8 July 2018 96.9%
9 to 15 July 2018

Public digital service

Performance metrics for the public facing digital booking service

User satisfaction

Average score of satisfied responses

9 to 15 July 201884.4%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
4 June 2018 86.8% 70 54 157 905 1,970
11 June 2018 87.1% 71 41 140 804 1,828
18 June 2018 86.9% 72 52 145 807 1,876
25 June 2018 86.7% 58 51 183 801 1,823
2 July 2018 84% 88 75 200 853 1,642
9 July 2018 84.4% 90 63 182 816 1,628
Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
17 July 2017 87.7% 74 36 170 1,081 2,336
24 July 2017 88.1% 54 57 166 1,091 2,442
31 July 2017 87% 79 55 195 1,149 2,398
7 August 2017 86.4% 77 50 215 1,076 2,196
14 August 2017 87.4% 69 41 191 1,005 2,245
21 August 2017 87.5% 61 38 158 1,006 2,107
28 August 2017 87.9% 51 34 199 959 2,202
4 September 2017 88% 60 38 212 1,157 2,555
11 September 2017 87.8% 66 49 170 1,134 2,457
18 September 2017 87.3% 79 46 212 1,139 2,482
25 September 2017 87.1% 89 54 228 1,198 2,637
2 October 2017 87.1% 77 53 227 1,098 2,462
9 October 2017 86.7% 87 49 194 1,074 2,272
16 October 2017 85.6% 78 40 223 1,008 1,927
23 October 2017 85.9% 66 46 188 933 1,805
30 October 2017 86.4% 66 44 199 955 1,960
6 November 2017 86.4% 59 52 182 942 1,895
13 November 2017 87.2% 64 19 189 850 1,887
20 November 2017 87.3% 64 26 139 779 1,732
27 November 2017 86.3% 63 51 150 750 1,650
4 December 2017 85% 53 42 147 648 1,250
11 December 2017 85.6% 44 42 107 522 1,083
18 December 2017 84.5% 74 52 143 646 1,311
25 December 2017 86.4% 36 15 68 412 827
1 January 2018 87.1% 56 33 137 802 1,678
8 January 2018 86.4% 77 61 171 869 1,962
15 January 2018 86.2% 65 42 190 846 1,787
22 January 2018 85.6% 76 69 188 936 1,898
29 January 2018 86.6% 74 55 179 933 2,018
5 February 2018 85.9% 88 50 188 829 1,877
12 February 2018 85.2% 89 55 155 857 1,704
19 February 2018 87% 60 47 173 865 1,925
26 February 2018 88% 37 30 97 635 1,429
5 March 2018 87.5% 68 47 139 802 1,937
12 March 2018 87.1% 74 45 172 796 1,949
19 March 2018 86.7% 62 43 166 816 1,779
26 March 2018 86.9% 68 38 120 807 1,712
2 April 2018 87.7% 55 35 135 783 1,788
9 April 2018 87.2% 73 46 176 891 2,088
16 April 2018 85.9% 79 74 190 1,022 2,068
23 April 2018 86.1% 83 73 202 1,000 2,149
30 April 2018 86.1% 65 76 188 909 1,943
7 May 2018 86.6% 64 56 158 877 1,854
14 May 2018 86.1% 68 65 169 864 1,846
21 May 2018 87.2% 66 40 168 864 1,960
28 May 2018 86.8% 80 50 152 781 1,892
4 June 2018 86.8% 70 54 157 905 1,970
11 June 2018 87.1% 71 41 140 804 1,828
18 June 2018 86.9% 72 52 145 807 1,876
25 June 2018 86.7% 58 51 183 801 1,823
2 July 2018 84% 88 75 200 853 1,642
9 July 2018 84.4% 90 63 182 816 1,628

Average time to complete a booking

9 to 15 July 201813m 11s
Date Click to sort Average session time Click to sort
4 to 10 June 2018 13m 28s
11 to 17 June 2018 13m 28s
18 to 24 June 2018 13m 33s
25 June to 1 July 2018 13m 21s
2 to 8 July 2018 12m 54s
9 to 15 July 2018 13m 11s
Date Click to sort Average session time Click to sort
17 to 23 July 2017 14m 2s
24 to 30 July 2017 14m 11s
31 July to 6 August 2017 13m 52s
7 to 13 August 2017 14m 16s
14 to 20 August 2017 14m 19s
21 to 27 August 2017 13m 55s
28 August to 3 September 2017 13m 56s
4 to 10 September 2017 14m 6s
11 to 17 September 2017 14m 20s
18 to 24 September 2017 14m 18s
25 September to 1 October 2017 14m 3s
2 to 8 October 2017 14m 7s
9 to 15 October 2017 14m 25s
16 to 22 October 2017 14m 30s
23 to 29 October 2017 14m 29s
30 October to 5 November 2017 14m 18s
6 to 12 November 2017 14m 25s
13 to 19 November 2017 14m 26s
20 to 26 November 2017 14m 27s
27 November to 3 December 2017 14m 9s
4 to 10 December 2017 14m 11s
11 to 17 December 2017 14m 1s
18 to 24 December 2017 13m 43s
25 to 31 December 2017 14m 1s
1 to 7 January 2018 14m 9s
8 to 14 January 2018 14m 7s
15 to 21 January 2018 14m 17s
22 to 28 January 2018 14m 6s
29 January to 4 February 2018 13m 59s
5 to 11 February 2018 14m 3s
12 to 18 February 2018 14m 13s
19 to 25 February 2018 13m 50s
26 February to 4 March 2018 13m 41s
5 to 11 March 2018 13m 30s
12 to 18 March 2018 13m 30s
19 to 25 March 2018 13m 33s
26 March to 1 April 2018 13m 15s
2 to 8 April 2018 13m 17s
9 to 15 April 2018 13m 35s
16 to 22 April 2018 13m 22s
23 to 29 April 2018 13m 34s
30 April to 6 May 2018 13m 19s
7 to 13 May 2018 13m 28s
14 to 20 May 2018 13m 19s
21 to 27 May 2018 13m 24s
28 May to 3 June 2018 13m 33s
4 to 10 June 2018 13m 28s
11 to 17 June 2018 13m 28s
18 to 24 June 2018 13m 33s
25 June to 1 July 2018 13m 21s
2 to 8 July 2018 12m 54s
9 to 15 July 2018 13m 11s

Completion rate

9 to 15 July 201877.6%
Date Click to sort Completion rate Click to sort
4 to 10 June 2018 86.4%
11 to 17 June 2018 83.9%
18 to 24 June 2018 83.1%
25 June to 1 July 2018 85.7%
2 to 8 July 2018 79.9%
9 to 15 July 2018 77.6%
Date Click to sort Completion rate Click to sort
17 to 23 July 2017 91.8%
24 to 30 July 2017 91.2%
31 July to 6 August 2017 89.3%
7 to 13 August 2017 86.9%
14 to 20 August 2017 87.3%
21 to 27 August 2017 89%
28 August to 3 September 2017 91.7%
4 to 10 September 2017 95.8%
11 to 17 September 2017 96.6%
18 to 24 September 2017 93%
25 September to 1 October 2017 99%
2 to 8 October 2017 92.9%
9 to 15 October 2017 83.2%
16 to 22 October 2017 79.3%
23 to 29 October 2017 75.3%
30 October to 5 November 2017 75.3%
6 to 12 November 2017 71.4%
13 to 19 November 2017 73.8%
20 to 26 November 2017 79.6%
27 November to 3 December 2017 81.4%
4 to 10 December 2017 84.9%
11 to 17 December 2017 85.6%
18 to 24 December 2017 94.5%
25 to 31 December 2017 90.2%
1 to 7 January 2018 100.5%
8 to 14 January 2018 103.5%
15 to 21 January 2018 100.7%
22 to 28 January 2018 101.8%
29 January to 4 February 2018 99.6%
5 to 11 February 2018 96.1%
12 to 18 February 2018 92.7%
19 to 25 February 2018 97.5%
26 February to 4 March 2018 85.5%
5 to 11 March 2018 89.4%
12 to 18 March 2018 89.4%
19 to 25 March 2018 86.6%
26 March to 1 April 2018 88.2%
2 to 8 April 2018 87.7%
9 to 15 April 2018 90.1%
16 to 22 April 2018 90.9%
23 to 29 April 2018 90.5%
30 April to 6 May 2018 89.4%
7 to 13 May 2018 85.4%
14 to 20 May 2018 83.3%
21 to 27 May 2018 83.7%
28 May to 3 June 2018 85.9%
4 to 10 June 2018 86.4%
11 to 17 June 2018 83.9%
18 to 24 June 2018 83.1%
25 June to 1 July 2018 85.7%
2 to 8 July 2018 79.9%
9 to 15 July 2018 77.6%

Users at each step

Number of users who completed important steps of the transaction last week

How help was used

Number of occurences of users selecting online help during the booking process

Help usage Click to sort Volume last week Percentage of total help usage Click to sort Change since previous week Click to sort
What is my driving licence number? 7,305 35.8% −9%
What tests not in calendar? 4,653 22.8% −5.3%
What is my instructors reference number? 3,220 15.8% −9.8%
What are extended tests? 1,953 9.6% −5.8%
Why does the DVSA need my contact number? 1,073 5.3% −9.9%
Where can I find my theory test pass number? 838 4.1% −14.6%
Why cant I find an appointment? 835 4.1% −3%
Why do I need to enter the vehicle length? 157 0.8% −18.7%
More about placing a test on hold 126 0.6% +3.3%
What are special requirements? 126 0.6% −8%
More about this test type 36 0.2% −5.3%
Why do I need to enter the number of cab seats? 30 0.1% +36.4%
What is a meeting place? 29 0.1% −27.5%
Why do I need to enter the vehicle width? 15 0.1% −11.8%
Why do I need to enter the vehicle height? 15 0.1% +25%
Why do I need to enter the number of passenger seats? 13 0.1% −27.8%

Service availability

30 days

Page load time

7 July 20180.26s

Date Click to sort Page load time Click to sort Uptime Click to sort
10 July 2018
11 July 2018
12 July 2018
13 July 2018
14 July 2018
15 July 2018

Uptime

7 July 201843.6%

Date Click to sort Page load time Click to sort Uptime Click to sort
10 July 2018
11 July 2018
12 July 2018
13 July 2018
14 July 2018
15 July 2018
Date Click to sort Page load time Click to sort Uptime Click to sort
16 June 2018 396ms 73.3%
17 June 2018 399ms 74%
18 June 2018 370ms 74%
19 June 2018 367ms 73.3%
20 June 2018 406ms 70.5%
21 June 2018 422ms 73.6%
22 June 2018 410ms 74%
23 June 2018 381ms 72.9%
24 June 2018 373ms 73.6%
25 June 2018 397ms 73.3%
26 June 2018 427ms 74%
27 June 2018 506ms 73.6%
28 June 2018 492ms 74%
29 June 2018 564ms 73.6%
30 June 2018 449ms 69.4%
1 July 2018 396ms 57.1%
2 July 2018 408ms 71.2%
3 July 2018 464ms 73.3%
4 July 2018 467ms 74%
5 July 2018 498ms 74%
6 July 2018 468ms 74%
7 July 2018 258ms 43.6%
8 July 2018
9 July 2018
10 July 2018
11 July 2018
12 July 2018
13 July 2018
14 July 2018
15 July 2018

24 hours

Page load time

(no data)

Time Click to sort Page load time Click to sort Uptime Click to sort
8:00pm
9:00pm
10:00pm
11:00pm
12:00am
1:00am

Uptime

(no data)

Time Click to sort Page load time Click to sort Uptime Click to sort
8:00pm
9:00pm
10:00pm
11:00pm
12:00am
1:00am
Time Click to sort Page load time Click to sort Uptime Click to sort
2:00am
3:00am
4:00am
5:00am
6:00am
7:00am
8:00am
9:00am
10:00am
11:00am
12:00pm
1:00pm
2:00pm
3:00pm
4:00pm
5:00pm
6:00pm
7:00pm
8:00pm
9:00pm
10:00pm
11:00pm
12:00am
1:00am

Data for practical driving test bookings.

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