Highest performing services
Cost per transaction
How much do government services cost the taxpayer per user?
|Service name Click to sort||Cost per transaction|
|Standards for training, certification and watch keeping (STCW): applications for endorsments to certificates||£0|
|Registrations to be a Dealer in Controlled Oils||£0.02|
|Applications for recognition and gift aid||£0.04|
How satisfied are the people who use government services?
|Service name Click to sort||User satisfaction|
|Certificate to get married abroad: payments||100.0%|
|Patent renewals (F12)||94.3%|
|Registered traveller service||91.9%|
|Driving licence views||89.7%|
How many people manage to use government services successfully?
|Service name Click to sort||Completion rate|
|Document legalisation: payments for drop-off service||86.9%|
|Patent renewals (F12)||83.3%|
|Carer's Allowance: new claims||82.9%|
|Bookings for prison visits||74.3%|
|Legalisation and Apostille certificate applications||70.1%|
How many people use government digital services?
|Service name Click to sort||Digital take-up|
|Academic Technology Approval Scheme (ATAS) applications||100.0%|
|e-Bug teacher surveys-returned||100.0%|
|Well Operations Notification System (WONS): consents and notifications||100.0%|
|Universal Jobmatch: vacancies placed by employers||100.0%|
|Universal Jobmatch: accounts created by jobseekers||100.0%|
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