GOV.UK
Dashboard counts
776
service dashboards
See how well services are doing
54
web traffic dashboards
See how many people are using GOV.UK content
15
other dashboards
See other stats about government services
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Measuring how services are performing
Cost per transaction
The average cost to government of each transaction.
User satisfaction
Satisfaction is calculated by asking people to rate a service.
Completion rate
The percentage of people who successfully complete a government service.
Digital take-up
The percentage of people using government services online compared to other methods (eg phone or post).
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