Performance

Performance data for government services

Highest performing services

Cost per transaction

How much do government services cost the taxpayer per user?

The 5 top performing services, by Cost per transaction
Service name Click to sort Cost per transaction
e-petition signatures £0.01
Stamp Duty Reserve Tax transactions £0.06
Excise Movement Control Service transactions £0.07
HMRC transactions handled by email (KANA) £0.10
Customs transactions £0.13

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User satisfaction

How satisfied are the people who use government services?

The 5 top performing services, by User satisfaction
Service name Click to sort User satisfaction
Voter registration 93.0%
Patent renewals 91.6%
Registered Traveller 91.2%
Driving licence views 91.0%
Waste carrier registration 90.6%

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Completion rate

How many people manage to use government services successfully?

The 5 top performing services, by Completion rate
Service name Click to sort Completion rate
Document legalisation: payments for drop-off service 88.3%
Patent renewals 84.6%
Registered Traveller 84.5%
Register a birth abroad: payments 73.3%
Carer's Allowance applications 67.2%

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Transactions Explorer

An overview of all transaction-based services the government provides.

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