Performance

Performance data for government services

Highest performing services

Cost per transaction

How much do government services cost the taxpayer per user?

The 5 top performing services, by Cost per transaction
Service name Click to sort Cost per transaction
E-petition signatures £0.01
Registrations to be a Dealer in Controlled Oils £0.02
Applications for recognition and gift aid £0.04
Pension schemes £0.05
Stamp Duty Reserve Tax £0.06

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User satisfaction

How satisfied are the people who use government services?

The 5 top performing services, by User satisfaction
Service name Click to sort User satisfaction
Patent renewals (F12) 94.0%
Voter registration 92.9%
Register a death abroad: payments 91.7%
Registered Traveller 91.4%
Waste carrier registration 91.2%

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Completion rate

How many people manage to use government services successfully?

The 5 top performing services, by Completion rate
Service name Click to sort Completion rate
Document legalisation: payments for drop-off service 85.5%
Patent renewals (F12) 84.6%
Register a death abroad: payments 72.7%
Bookings for prison visits 71.3%
Registered Traveller 67.2%

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Transactions Explorer

An overview of all transaction-based services the government provides.

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