Highest performing services
Cost per transaction
How much do government services cost the taxpayer per user?
|Service name Click to sort||Cost per transaction|
|Stamp Duty Reserve Tax transactions||£0.06|
|Excise Movement Control Service transactions||£0.07|
|HMRC transactions handled by email (KANA)||£0.10|
How satisfied are the people who use government services?
|Service name Click to sort||User satisfaction|
|Driving licence views||91.0%|
|Waste carrier registration||90.6%|
How many people manage to use government services successfully?
|Service name Click to sort||Completion rate|
|Document legalisation: payments for drop-off service||88.3%|
|Register a birth abroad: payments||73.3%|
|Carer's Allowance applications||67.2%|
How many people use government digital services?
|Service name Click to sort||Digital take-up|
|Land Registry: title register views||100.0%|
|Universal Jobmatch: jobseeker accounts created||100.0%|
|Universal Jobmatch: CV uploads||100.0%|
|Electronic Service Delivery for Abnormal Loads (ESDAL): notifications||100.0%|
An overview of all transaction-based services the government provides.
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