GOV.UK
Selected dashboards
Highest performing services
Cost per transaction
How much do government services cost the taxpayer per user?
| Service name Click to sort | Cost per transaction |
|---|---|
| e-petition signatures | £0.01 |
| Stamp Duty Reserve Tax transactions | £0.06 |
| Excise Movement Control Service transactions | £0.07 |
| HMRC transactions handled by email (KANA) | £0.10 |
| Customs transactions | £0.13 |
User satisfaction
How satisfied are the people who use government services?
| Service name Click to sort | User satisfaction |
|---|---|
| Voter registration | 93.0% |
| Patent renewals | 91.6% |
| Registered Traveller | 91.2% |
| Driving licence views | 91.0% |
| Waste carrier registration | 90.6% |
Completion rate
How many people manage to use government services successfully?
| Service name Click to sort | Completion rate |
|---|---|
| Document legalisation: payments for drop-off service | 88.3% |
| Patent renewals | 84.6% |
| Registered Traveller | 84.5% |
| Register a birth abroad: payments | 73.3% |
| Carer's Allowance applications | 67.2% |
Digital take-up
How many people use government digital services?
| Service name Click to sort | Digital take-up |
|---|---|
| Land Registry: title register views | 100.0% |
| e-petition signatures | 100.0% |
| Universal Jobmatch: jobseeker accounts created | 100.0% |
| Universal Jobmatch: CV uploads | 100.0% |
| Electronic Service Delivery for Abnormal Loads (ESDAL): notifications | 100.0% |
Transactions Explorer
An overview of all transaction-based services the government provides.
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