Incorrect Information on the Register: Compliance Action
Businesses that are required to register have an obligation to tell us about any material changes or inaccuracies in registration details within 30 days of the change occurring or discovery of the inaccuracy as set out in the Regulations.
While on a visit or a phone call, officers should check that the business details match those on the register. If an officer identifies changes or inaccuracy to a business’s registration details, which have not been notified to us, the officer will need to establish:
- The changes that have taken place and when they happened
- what the inaccuracies are and when they were discovered
In many cases a failure to notify a change or inaccuracy in registration details will be the result of careless error or neglect. The information may have been miskeyed at registration. The business may have provided the wrong information on registration, or have not updated their registration details.
If the business provided the wrong information on registration you will need to consider if this was the result of:
- A genuine mistake; or
- A deliberate attempt to provide false or misleading information
During the visit officers will:
- confirm the full, correct details with the business
- establish and record the reason for failure to notify on time.
After the visit
- write to the business, asking them to confirm the details to the Registration Team immediately; and
- make a written report to the Registration Team, including a copy of their letter to the business.
A penalty may apply.
If you believe that the business has deliberately provided false or misleading information, you should consider referring the case to RIS using the Intelligence Report template.