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HMRC internal manual

Money Laundering Regulations: Registration

HM Revenue & Customs
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Incorrect/Incomplete Applications: What to do

If a business / applicant submits an incomplete application for registration or fails to pay the correct fee(s) you must give them the opportunity to provide the additional information / correct fee.

This is the process you should follow:

  • Identify what information is missing
  • Write to the business / individual asking for the missing information
  • The business should reply within 21 days of the date of the letter. After 21 days the Registration Team checks if the information has been received.
  • Where full details are received, appropriate fees have been paid and any fit and proper applications have been processed, Registration will process the application and issue a certificate.
  • If after 21 days of the date of the letter, full information is not received, then write to the business saying their application has failed, returning/refunding their registration fee depending on whether or not it has been processed. Businesses will now be required to send in a new and complete application if they wish to trade.