This part of GOV.UK is being rebuilt – find out what beta means

HMRC internal manual

Customs Authorisation and Approval

Pre-authorisation or approval controls and checklists for officers: Generic Validation Tests for Applications: Gaps in the information necessary to accept the application

Where gaps in the required application form and supporting information are identified, authorising officer should consider whether any gaps may be easily resolved by a telephone call or email to the applicant.

Where the missing information may be resolved in this way the following table should be used to records the additional information and gaps resolved.

Authorising officers MUST NOT AMEND the application form in anyway.

Gaps identified Topic Details Received Provided by/ how/ when Box Ref Accepted Y/N


Where the gaps cannot be easily resolved by an email or telephone conversation, a letter should be issued to the applicant to request the missing information in accordance with article IA article 12.  A realistic time period should be given to the applicant to provide the missing information. 

Where an applicant fails to respond within the given period, the application may be refused (please see sections CAA02040 and CAA11040 for details).