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HMRC internal manual

Compliance Operational Guidance

CIG000219 - P11d Discrepancy 12 AO SWI's Alphabetical Index

Main SWI


Amend a Return

Behaviour Audit Trail

Behaviour Audit Trail Completion Guidance

Caseflow Deselection to Opening Letter

Caseflow Document Store

Caseflow Closing a Case with no Penalty

Caseflow Maintaining B/F’s

Caseflow Closing a Case with Penalty and No Suspension

Caseflow Incoming Telephone Calls

Caseflow System Events

Caseflow User Guide (PDF 5.8MB)

Caseflow Urgency Codes Help Card

Closing case – no amendment

Closure with assessment or amendment (including not agreed/no response cases)

Closing the case SA note

Complaints Handling Guidance

Deceased SWI

Deselection SA

Failed Online Amendment (W055)


FRB Flowchart

How to Pay

Incoming Call Script

Issue Opening letter Merged

Issue Reminder Letter

Interest Calculation

NPPS Appeals

Opening SA Note

Over Repayment & Unallocated Credit

Outbound Call Script

Penalty Process

Preparing the Case

Reassign a case from different basket

Requests a Repayment

Revenue Assessment

RLS Cases

SAM131151 - View and print SEES SA statement

SAM21020 - Revenue Amendment

Statement Inhibited

System Failures

Technical Referral SWI

Uniform Urgency Codes

Using the Big Word

Visually Impaired Unit Guidance

Written Response