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HMRC internal manual

Compliance Operational Guidance

CIG000218 P11d Discrepancy SWI's Alphabetical Index

Main SWI


Amend a Return

P11d Behaviour Audit Trail

BAT Completion Guidance

Caseflow Deselection to Opening

Caseflow Document Store

Caseflow Closing a Case with No Penalty

Maintaining B/Fs

Caseflow Record Effort

Caseflow closing a case - penalty and no suspension

Caseflow user guide


Caseflow urgency codes


Closing the case - no amendment


Closure with assessment or amendment (including not agreed/no responses cases)


Closing the case SA note


Complaints Handling Guidance




Deselection SA


Failed Online Amendment (WO55)




FRB flowchart


How to pay


P11D Incoming Call Script


Issue Reminder Letter


Re issue Opening letter SWI


RLS cases


Interest calculation


NPPS appeals


Opening the case SA note


Issue opening letter - agent


Issue Opening Letter Represented Customer


Issue Opening letter Unrepresented


Over repayment & unallocated credit


Telephone Script – Outbound Call


Penalty Process


Preparing the case


Requests for Repayment


Requests for Repayment

Revenue Assessment


SAM131151 - View and Print SEES SA Statement


SAM21020 - Revenue Amendment


Statement Inhibited


Technical referral


Uniform urgency codes


Using the Big Word


Visually Impaired Unit Guidance


Written Response