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HMRC internal manual

Compliance Operational Guidance

From
HM Revenue & Customs
Updated
, see all updates

CIG000218 P11d Discrepancy SWI's Alphabetical Index

Main SWI

 

Amend a Return

P11d Behaviour Audit Trail

BAT Completion Guidance

Caseflow Deselection to Opening

Caseflow Document Store

Caseflow Closing a Case with No Penalty

Maintaining B/Fs

Caseflow Record Effort

Caseflow closing a case - penalty and no suspension

Caseflow user guide

 

Caseflow urgency codes

 

Closing the case - no amendment

 

Closure with assessment or amendment (including not agreed/no responses cases)

 

Closing the case SA note

 

Complaints Handling Guidance

 

Deceased

 

Deselection SA

 

Failed Online Amendment (WO55)

 

FAQ

 

FRB flowchart

 

How to pay

 

P11D Incoming Call Script

 

Issue Reminder Letter

 

Re issue Opening letter SWI

 

RLS cases

 

Interest calculation

 

NPPS appeals

 

Opening the case SA note

 

Issue opening letter - agent

 

Issue Opening Letter Represented Customer

 

Issue Opening letter Unrepresented

 

Over repayment & unallocated credit

 

Telephone Script – Outbound Call

 

Penalty Process

 

Preparing the case

 

Requests for Repayment

 

Requests for Repayment

Revenue Assessment

 

SAM131151 - View and Print SEES SA Statement

 

SAM21020 - Revenue Amendment

 

Statement Inhibited

 

Technical referral

 

Uniform urgency codes

 

Using the Big Word

 

Visually Impaired Unit Guidance

 

Written Response