Working level for business analysts course

Three-day GDS Academy course on the role of a business analyst within a digital team, for experienced business analysts.

Course summary

This GDS Academy course focuses on the business analyst role within a digital service. It does not aim to cover all business analysis techniques (there is an assumed level of knowledge here).

Course aims and objectives

The learning objective is to help business analysts understand their role on digital projects by exploring the role and by showing and using some of the techniques that are typically being used.

By the end of the course you will be able to:

  • describe the role of the business analyst on a digital team
  • explain how the business analyst works with other members of a multidisciplinary team and what the business analyst brings to the team
  • develop user stories and acceptance criteria


  • The role of the business analyst
  • Talks from a user researcher, delivery manager, technical architect, developer, QA, experienced business analyst, product owner
  • User stories, story mapping, story splitting
  • How a business analyst impacts each phase
  • The Three Amigos process
  • Acceptance criteria
  • Behaviour driven development and continuous integration


This course is appropriate for existing business analysts who are about to start work on, or have recently joined, digital teams. A minimum of 6 months’ business analysis experience is required.

The course is focused on business analysts understanding their role on digital projects. It does not cover traditional business analysis methods or techniques.


The course takes 3 working days.

Day 1 - 10:00am to 5:00pm

Day 2 - 9:30am to 5:00pm

Day 3 - 9:30am to 4:00pm


The course costs £540 (plus VAT) for each person.

The charge for this course will be reviewed before classroom training recommences.

You must have a purchase order before requesting a place on the course.

Training locations

The GDS Academy has offices in Leeds and London. We run training courses from both locations.

We also run courses in pop-up locations. You will see these in the:

Ask a trainer to come to you

If you cannot travel to Leeds or London, you can ask a GDS Academy trainer to come to you. For example, they can travel to your office. You will need to pay for the trainer’s travel, accommodation and VAT.

If you want a trainer to come to you, email GDS Academy:

Course dates

Location Date Availability
Leeds 21 to 23 April Postponed
London 21 to 23 April Postponed
London 26 to 28 May Postponed
Leeds 16 to 18 June Postponed

New course dates

GDS Academy publishes new course dates approximately 4 times a year.

You can see these in the:

Book a place

You need a purchase order number before you can book a course.

Email GDS Academy

Email, with your:

  • name
  • organisation
  • mobile phone number
  • course name, the number of courses, and the number of places
  • course location
  • course date
  • purchase order number

Tell us how many trainees there will be

You can book for one person or a group of people.

If you want to book for a group, you can choose:

  • an open group (people from other organisations can join the training)
  • a closed group (this is only for you and people you invite)

If you are booking for a closed group, you must include:

  • where you want to host the course (location)
  • when you would like to host the course (date)

Contact GDS Academy

Email GDS Academy:

Published 16 September 2016
Last updated 31 March 2020 + show all updates
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