One-day GDS Academy introductory course on the importance of user-centred design and research in government.
This GDS Academy course is for all public servants who want to understand what user-centred design is, why it is important and how it works in government. You will get the chance to explore tools and techniques and learn how user-centred design and research works in an agile team.
This is an introductory course, so will give you an understanding of user-centred design and research in government but will not turn you into a practitioner-level researcher or designer.
You should not attend this course if you have attended the GDS Academy Foundation course or if you have worked in a user research or design role for more than 3 months.
Course aims and objectives
The aim of this course is to provide an introduction to what user-centred design is and why users and user needs are central to transforming government. The course explores how government carries out user research and user-centred design to create inclusive services that are easy for people to use.
By the end of the course you will be able to explain:
- what user-centred design is
- why user-centred design is important
- how user research is important to user-centred design
- how user-centred design is done in an agile team
- the principles of inclusive and accessible services
- UCD in Government
- Solving the real problem
- User needs
- User research
- User journey mapping and failure demand
- Inclusive and accessible services
- Help and support
This course is available to civil servants, local government employees, devolved administrations and other public servants who would benefit from learning the basics of user-centred design in government.
This course is one working day. It runs from 10am to 5pm.
The course costs £180 (plus VAT) for each person.
You must have a purchase order before requesting a place on the course.
The GDS Academy has offices in Leeds and London. We run training courses from both locations.
We also run courses in pop-up locations. You will see these in the:
‘course dates’ section (on every course information page)
Ask a trainer to come to you
If you cannot travel to Leeds or London, you can ask a GDS Academy trainer to come to you. For example, they can travel to your office. You will need to pay for the trainer’s travel, accommodation and VAT.
If you want a trainer to come to you, email GDS Academy: firstname.lastname@example.org.
New course dates
GDS Academy publishes new course dates approximately 4 times a year.
You can see these in the:
- GDS Academy newsletter
- ‘course dates’ section (on every course information page)
Book a place
You need a purchase order number before you can book a course.
Email GDS Academy
Email email@example.com, with your:
- mobile phone number
- course name, the number of courses, and the number of places
- course location
- course date
- purchase order number
Tell us how many trainees there will be
You can book for one person or a group of people.
If you want to book for a group, you can choose:
- an open group (people from other organisations can join the training)
- a closed group (this is only for you and people you invite)
If you are booking for a closed group, you must include:
- where you want to host the course (location)
- when you would like to host the course (date)
Contact GDS Academy
Email GDS Academy: firstname.lastname@example.org