We train public sector workers in agile ways of working and digital service design, as part of GDS Advisory. Courses are open to civil servants, local government employees and other public servants.
Courses are delivered live - not pre-recorded.
There’s a range of standard courses you can book a place on as an individual - or we can provide training for groups of people within an organisation.
Digital and agile bitesize basics (online course)
An introduction to the Service Standard and how it supports the design and delivery of user-centred digital services.
10 modules, covering:
the Service Standard and how services are assessed against it
what to expect from each of the agile delivery phases used to deliver digital services - discovery alpha, beta and live
how multi-disciplinary teams work together to deliver digital services, including the different specialist roles on a digital team
understanding users and their needs - user-centred approaches to design and user research
introduction to agile principles and ways of working, including the Scrum framework
measuring performance - how digital teams define success metrics and collect data to measure performance
digital accessibility - making services that work for everyone, including disabled people - and what the law says about making public services accessible
identity in government - approaches to proving and verifying someone’s identity using digital, including GPG 45 (the government’s good practice guide on proving and verifying someone’s identity)
Course takes two full days and one half day. Cost is £860 (plus VAT) per person.
Understanding users and their needs (online course)
Introduction to user-centred approaches to design and user research. Single, stand-alone module, covering:
the case for user-centred approaches
how bias and assumptions affect design designs, and how to limit their influence
different user research methods, and how to apply them for different purposes
role of a user researcher in an agile team
Course takes 90 minutes. Cost is £85 (plus VAT) per person.
Do not book this course if you’ve already been on our ‘Digital and agile bitesize basics’ course: it covers the same material.
Introduction to Kanban (online course)
Introduction to Kanban, one of the most widely-used approaches to agile. Covers:
Kanban principles and practices
defining key signs of inefficiency
identifying blockers to maintaining a sustainable development pace
approaches to implementing Kanban
Course takes 2 hours. Cost is £85 (plus VAT) per person.
|Course||Online or in-person?||Start dates|
|Digital and agile: bitesize basics||Online||25 July (fully booked), 16 August or 6 September (places available)|
|Understanding users and their needs||Online||15 July (fully booked), 23 August or 22 September (places available)|
|Introduction to Kanban||Online||19 July, 18 August or 21 September (places available for all dates)|
We publish new course dates around 4 times a year.
Taking part in one of our online courses
We usually deliver online courses using Zoom. You can join using a work or personal device, and you will not need to download any software.
All course content is unclassified.
Book a place on one of our courses
You’ll need a purchase order before you can book a course.
To book a place, email firstname.lastname@example.org with:
the course date you would like to attend, from those available
copy of the purchase order (attached to the email as a PDF)
postal address for your finance department to quote on the invoice
an email contact for the invoice to be sent to, once raised
We can run any of our standard courses (listed above) as a group session for your public sector organisation.
Minimum group size is 10 people.
As well as our standard courses, we offer group training courses covering some additional topics:
digital and agile awareness
introduction to user centred design in government
basics of artificial intelligence (AI) in government
facilitating online training
Group training courses on digital and agile awareness and introduction to user centred design in government are delivered in person. Other group training courses are delivered online.
Book group training
Email email@example.com to discuss group training.
You’ll usually be charged in full if you cancel within 10 working days of the course start date. There’s usually no charge if you cancel more than 10 days working ahead of the course start date. Exceptions apply. Contact us as soon as possible if you need to cancel.
How we use your personal information
Read the GDS Academy privacy notice to find out how we use your personal information.