Digital and technology skills

This reference guide gives digital and technology specialists a detailed overview of the skills needed to create, maintain and improve digital services and information.

Use it to understand what skills you or your organisation need and to identify which skills you may want to develop.

Any given role in an organisation will use skills from several of the skills groups, so choose the groups which are most relevant for your needs.

Each skills group listed below contains a list of skills for that area of expertise, followed by some helpful resources.

This guide is also available in spreadsheet format as the Digital and technology skills matrix.

  1. Essentials for digital specialists The skills digital and technology specialists across government should have.
  2. Agile delivery Creating fast iterations of services based on the feedback of real users.
  3. Commercial and procurement Securing services and products that are fit for purpose and give best value for money.
  4. Digital leadership Leading business and culture change to drive digital transformation.
  5. Service management Managing the development and delivery of an effective user-focused digital service.
  6. Product management Overseeing the creation, continuous improvement and success of a digital product and/or platform.
  7. User research Investigating and understanding the needs of users, to inform product design and strategic direction.
  8. Agile business analysis Gathering, analysing and presenting information and user needs to enable effective product or service design decisions.
  9. Design Creating the visual and interactive experience that ensures user needs are met quickly and easily.
  10. Content design Writing text for the web that meets the needs of the user as clearly, simply and quickly as possible.
  11. Performance analysis Interpreting and using performance data to continuously improve services.
  12. Data Working with data in a way that makes it usable across government and by the public.
  13. Technical architecture Using a logical approach and user-centred design to plan the structure of technology systems.
  14. Cyber security and information assurance Maintaining the confidentiality, integrity and availability of services and information as well as protecting services against threats.
  15. Development Writing, adapting and maintaining code to create and improve digital services.
  16. Operations engineering Running production systems and helping development teams build secure software that's easy to operate and scale.
  17. Operations management Managing the day-to-day operations of services.
  18. Quality assurance and testing Continuously ensuring that a product or system does what it's supposed to do to meet the user's needs efficiently and reliably.