Guidance

Connect to GovWifi using a Windows device

Follow these instructions to connect your Windows device to GovWifi.

Different versions of Windows work in slightly different ways. If you don’t know which version of Windows your device is running, read Microsoft’s guidance.

Connect using Windows 8 or 10

Once you have a GovWifi username and password, follow the steps below.

Step 1 - Select the wifi icon in the system tray at the bottom right of your screen. You’ll see all the nearby wifi networks.

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Step 2 - Select GovWifi.

Step 3 - Select Connect.

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If it says ‘can’t connect to network’, your device may have an incorrect or expired username and password for GovWifi. To fix this issue, follow the instructions to forget the network and then try again.

Step 4 - Enter the GovWifi username and password that you received via email or text message.

Your password is case sensitive. It’s 3 words without spaces. The first letter of each word is capitalised.

Step 5 - Select OK.

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Step 6 - When you see Continue connecting, select Show certificate details.

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Step 7 - Check that the Server thumbprint matches:

76 29 76 AA 3D CE A8 5C D8 3D 72 0A B8 10 32 93 74 A5 15 5A

Step 8 - If it matches, select Connect.

You should now be connected to GovWifi.

Support for Windows 8 and 10

Forget the network

If your device says it can’t connect to network, it may be trying to connect with an incorrect or expired username and password for GovWifi. You need to tell your device to forget your GovWifi connection.

Step 1 - Go to Settings, WiFi and select Manage known networks.

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Step 2 - Select GovWifi.

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Step 3 - Select Forget.

Check your website access

If GovWifi doesn’t let you access websites which you’d normally be able to access, follow the instructions to forget the network and reconnect.

Connect using Windows 7

Once you have a GovWifi username and password, follow the steps below.

Step 1 - Open the Control Panel, and select Network and Sharing Center.

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Step 2 - Select Set up a new connection or network.

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Step 3 - Select Manually connect to a wireless network.

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Step 4 - For the Network name, enter GovWifi and for the Security type, select WPA2-Enterprise. The network name is case sensitive so make sure you enter capital G and capital W.

Step 5 - Select Next.

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Step 6 - Select Change connection settings.

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Step 7 - Select the Security tab and select Settings.

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Step 8 - Tick the Connect to these servers box. In the text box below it, enter wifi.service.gov.uk.

Step 9 - In the Trusted Root Certification Authorities list, select GeoTrust Primary Certification Authority - G3.

Step 10 - Tick Enable Identity Privacy and enter anonymous to prevent your device from broadcasting your GovWifi username.

Step 11 - Select Configure.

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Step 12 - Untick Automatically use my Windows logon name.

Step 13 - Select OK, then OK again to go back to the GovWifi Wireless Network Properties window.

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Step 14 - Select Advanced settings.

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Step 15 - Select User authentication from the dropdown menu under Specify authentication mode, then select Save credentials.

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Step 16 - Enter your GovWifi username and password.

Your password is case sensitive. It’s 3 short words without spaces. The first letter of each word is capitalised.

Step 17 - Select OK to close all windows.

Step 18 - Select the wifi logo at the bottom right of your screen and select GovWifi.

You should now be connected to GovWifi.

Support for Windows 7

If you can’t see ‘GeoTrust Primary Certification Authority - G3’ in the Trusted Root Certification Authorities list you might not have the right certificate installed on your device. If you manage your own device, you can download it from the web.

Step 1 - In your web browser, navigate to:

https://www.geotrust.com/resources/root_certificates/certificates/Geotrust_PCA_G3_Root.pem

Step 2 - Go to your Start menu. Select ‘Accessories’ and choose ‘Notepad’. Copy everything from BEGIN CERTIFICATE to END CERTIFICATE into your notepad, and save the file on your C: drive as certificate.pem

Step 3 - To install the certificate from the Command Prompt, go to your start menu, select ‘Accessories’ and right click on ‘Command Prompt’. Choose ‘Run as administrator’.

Step 4 - Copy (Ctrl + v) the text below:

certutil -addstore -enterprise –f “Root” c:\certificate.pem

Step 5 - Right click in the Command Prompt window and select ‘Paste’. Press return.

You should now be able to select the right certificate when you try connecting to GovWifi again.

Ask your local IT team if you need help downloading or installing the certificate.

Published 3 January 2017