British High Commissioner to New Zealand
The British High Commission Wellington, together with the British Consulate General Auckland, represents the UK government in New Zealand. We are also here to support and protect UK interests in Pitcairn Island and Samoa.
Our two offices work together to support the full range of British interests in New Zealand, building Britain’s prosperity through increased trade and investment in open markets and supporting British nationals who visit and live in New Zealand through our consular services answering over 3,000 enquiries yearly.
For information on whether you require a visa for the United Kingdom and how to apply go to UK Visas and Immigration.
For information on staying safe and avoiding problems when living or travelling in New Zealand, see our latest travel advice
For information on how to apply for your first passport or renew an existing passport, please visit the overseas passport section of this website. Our high commission and consulate cannot handle individual enquiries about passport applications.
If your passport is unavailable, see how to report a lost or stolen passport.
Get an emergency travel document
If you are due to travel in the next 24 hours, contact us as soon as possible.
For all other applications, please check what you must bring with you and then make an appointment at your nearest British High Commission or consulate.
An emergency travel document does not guarantee entry to every country. Read what an emergency travel document does.
- are over 16 years old and
- are a British citizen and
- have previously owned a British passport
- over 16 years old but have not owned a British passport before or
- not a British citizen or
- applying for a child under 16 years old
Once you have contacted us, you will be advised to make an appointment to apply for an emergency travel document at your nearest British High Commission or consulate.
Travel advice: for information and advice on travelling to New Zealand, see travel advice for New Zealand.
Out-of-hours emergency assistance
British nationals who urgently need consular assistance outside normal office hours should call their nearest consulate (see below) and follow the prompts for emergency assistance.
The high commission and our consulate in New Zealand do not deal with visa matters. For information on whether you need a visa to travel to the United Kingdom and how to apply, please see the UK Visas & Immigration.
All applications for naturalisation, registration or renunciation of British citizenship are handled by the UK Home Office. Our consulates cannot handle individual enquiries about citizenship or nationality.
In the event of a crisis, we will update you via these social media channels.
Registering a birth or death
We do not perform consular birth or death registrations in New Zealand, nor is this necessary as UK authorities accept local certificates issued by the relevant registration authorities.
UK birth/death/marriage certificates
You must order these direct from the UK: see how to order a birth/death/marriage certificate.
Notice of intended marriage
British nationals who live in New Zealand and want to marry in another country will need to go to that country to post notice of their marriage there. See information on getting married overseas.
Our high commission and consulate in New Zealand are unable to carry out notarial acts under the Commissioner of Oaths Act 1889, and on instruction from the Foreign & Commonwealth Office in London. This includes certifying documents as true copies of originals, administering oaths or taking affidavits. For these or other notarial acts, or the legalising of documents, please contact a notary public.
Guides we produce
Support for British nationals abroad: a guide Our publication how British nationals can stay safe abroad, and provides details on what help the Foreign & Commonwealth Office can provide if you do get into difficulty. Living in New Zealand This guide sets out essential information for British nationals living in, or travelling to, New Zealand.
We charge fees for some of our services: a list is available on this website
List of lawyers
A list of lawyers is available for British nationals who need legal advice. Please note that inclusion in this list does not constitute official endorsement by the British high commission or the UK government.
We provide information on the legal and prison system to British nationals who are detained.
How else we can help
In addition to the services listed above we can also:
- provide information about transferring funds
- provide appropriate help if you have suffered rape or serious assault, are a victim of other crime, or are in hospital
- help people with mental illness
- do all we properly can to contact you within 24 hours of being told that you have been detained
- offer support and help in a range of other cases, such as child abductions, death of relatives overseas, missing people and kidnapping
- contact family or friends for you if you want
- make special arrangements in cases of terrorism, civil disturbances or natural disasters
UK law says we have to charge for some services. Details of our current fees and the standards of service you can expect to receive are on display in all our consular offices.
What our consulates cannot do for you
Although we try to help British nationals in a wide range of situations, we cannot:
- get you out of prison, prevent the local authorities from deporting you after your prison sentence, or interfere in criminal or civil court proceedings
- help you enter a country, for example, if you do not have a visa or your passport is not valid, as we cannot interfere in another country’s immigration policy or procedures
- give you legal advice, investigate crimes or carry out searches for missing people, although we can give you details of people who may be able to help you in these cases, such as English-speaking lawyers
- get you better treatment in hospital or prison than is given to local people
- pay any bills or give you money (in very exceptional circumstances we may lend you some money from public funds, which you will have to pay back)
- make travel arrangements for you, or find you work or accommodation
- make business arrangements on your behalf
- renew or replace a full British passport
Deputy Head of Mission to New Zealand
British High Commission New Zealand
British High Commission
44 Hill Street
Telephone +64 (0) 4 924 2888
Fax +64 (0) 4 473 4982
The British High Commission Offices in Wellington are temporarily closed due to Earthquake damage. Consular services are currently operating from the Australian High Commission 72-76 Hobson Street.
Hours of service: Monday-Friday 9am till 1pm.
If you are a British National and need assistance, please phone (+64) 04 924 2888 to be connected to a consular duty officer. We hope to safely resume normal service as soon as possible.
British Consulate-General Auckland
British Consulate-General Auckland
151 Queen Street 1142
Telephone +64 (0) 9 303 2973
Monday to Friday 9.00am to 1.00pm