Autumn 2011 survey report for Identity & Passport Service
Returns 2023
Response rate 55%
Engagement Index results
Your engagement index is 50%
Difference from previous survey 0%
Difference from CS2011 -6% This is a statistically significant difference
Difference from CS High Performers -12% This is a statistically significant difference
"The three elements of engagement are Say, Stay and Strive"
Say is to speak positively of the organisation
B50. I am proud when I tell others I am part of IPS % Positive 38%
Difference from previous survey -2%
Difference from CS2011 -14% This is a statistically significant difference
B51. I would recommend IPS as a great place to work % Positive 30%
Difference from previous survey 0%
Difference from CS2011 -12% This is a statistically significant difference
Stay is being emotionally attached and committed to the organisation
B52. I feel a strong personal attachment to IPS % Positive 33%
Difference from previous survey -1%
Difference from CS2011 -12% This is a statistically significant difference
Strive is being motivated to do the best for the organisation
B53. IPS inspires me to do the best in my job % Positive 29%
Difference from previous survey -2% This is a statistically significant difference
Difference from CS2011 -9% This is a statistically significant difference
B54. IPS motivates me to help it achieve its objectives % Positive 28%
Difference from previous survey -1%
Difference from CS2011 -8% This is a statistically significant difference
The results for the engagement questions are shown in more detail later on in this report
Drivers of engagement results
"Employee engagement is shaped by experiences at work, as measured by nine themes in the survey"
"The following results show how you performed on each of these themes, ranked by the strength of association with engagement"
The themes which have the strongest association with engagement should be the focus for action
Leadership and managing change Strength of association with engagement 4 out of 4
Theme score % positive 34%
Difference from previous survey +6% This is a statistically significant difference
Difference from CS2011 -4% This is a statistically significant difference
Difference from CS High Performers -13% This is a statistically significant difference
My work Strength of association with engagement 3 out of 4
Theme score % positive 60%
Difference from previous survey +3% This is a statistically significant difference
Difference from CS2011 -11% This is a statistically significant difference
Difference from CS High Performers -17% This is a statistically significant difference
My line manager Strength of association with engagement 3 out of 4
Theme score % positive 63%
Difference from previous survey +1%
Difference from CS2011 -1%
Difference from CS High Performers -4% This is a statistically significant difference
Resources and workload Strength of association with engagement 3 out of 4
Theme score % positive 73%
Difference from previous survey -4% This is a statistically significant difference
Difference from CS2011 +1%
Difference from CS High Performers -3% This is a statistically significant difference
Pay and benefits Strength of association with engagement 3 out of 4
Theme score % positive 19%
Difference from previous survey -8% This is a statistically significant difference
Difference from CS2011 -13% This is a statistically significant difference
Difference from CS High Performers -21% This is a statistically significant difference
Learning and development Strength of association with engagement 2 out of 4
Theme score % positive 34%
Difference from previous survey -4% This is a statistically significant difference
Difference from CS2011 -8% This is a statistically significant difference
Difference from CS High Performers -16% This is a statistically significant difference
Organisational objectives and purpose Strength of association with engagement 2 out of 4
Theme score % positive 77%
Difference from previous survey +3% This is a statistically significant difference
Difference from CS2011 -4% This is a statistically significant difference
Difference from CS High Performers -9% This is a statistically significant difference
My team Strength of association with engagement 1 out of 4
Theme score % positive 74%
Difference from previous survey +1%
Difference from CS2011 -3% This is a statistically significant difference
Difference from CS High Performers -6% This is a statistically significant difference
Inclusion and fair treatment Strength of association with engagement 1 out of 4
Theme score % positive 68%
Difference from previous survey 0%
Difference from CS2011 -6% This is a statistically significant difference
Difference from CS High Performers -10% This is a statistically significant difference
Top three key driver themes in more detail
The three themes which have the strongest association with engagement are shown below
Questions are ranked by difference from the Civil Service 2011 benchmark
Leadership and managing change questions
B45. I feel that change is managed well in IPS % Positive 29%
Difference from previous survey -1%
Difference from CS2011 +2% This is a statistically significant difference
B46. When changes are made in IPS they are usually for the better % Positive 22%
Difference from previous survey +3% This is a statistically significant difference
Difference from CS2011 -1%
B41. Senior managers in IPS are sufficiently visible % Positive 44%
Difference from previous survey +12% This is a statistically significant difference
Difference from CS2011 -1%
B49. I think it is safe to challenge the way things are done in IPS % Positive 35%
Difference from previous survey +6% This is a statistically significant difference
Difference from CS2011 -3% This is a statistically significant difference
B43. I believe that the Senior Leadership team has a clear vision for the future of IPS % Positive 36%
Difference from previous survey +11% This is a statistically significant difference
The question text between these two surveys has changed slightly so please exercise caution when comparing the results
Difference from CS2011 -4% This is a statistically significant difference
B42. I believe the actions of senior managers are consistent with IPS's values % Positive 35%
Difference from previous survey +6% This is a statistically significant difference
Difference from CS2011 -4% This is a statistically significant difference
B47. IPS keeps me informed about matters that affect me % Positive 48%
Difference from previous survey +7% This is a statistically significant difference
Difference from CS2011 -7% This is a statistically significant difference
B40. I feel that IPS as a whole is managed well % Positive 32%
Difference from previous survey +3% This is a statistically significant difference
Difference from CS2011 -8% This is a statistically significant difference
B48. I have the opportunity to contribute my views before decisions are made that affect me % Positive 27%
Difference from previous survey +6% This is a statistically significant difference
Difference from CS2011 -9% This is a statistically significant difference
"B44. Overall, I have confidence in the decisions made by IPS's senior managers % Positive 27%"
Difference from previous survey +7% This is a statistically significant difference
Difference from CS2011 -9% This is a statistically significant difference
My work questions
B04. I feel involved in the decisions that affect my work % Positive 40%
Difference from previous survey +5% This is a statistically significant difference
Difference from CS2011 -9% This is a statistically significant difference
B01. I am interested in my work % Positive 79%
Difference from previous survey -1%
Difference from CS2011 -9% This is a statistically significant difference
B03. My work gives me a sense of personal accomplishment % Positive 60%
Difference from previous survey +1%
Difference from CS2011 -12% This is a statistically significant difference
B02. I am sufficiently challenged by my work % Positive 62%
Difference from previous survey +7% This is a statistically significant difference
Difference from CS2011 -12% This is a statistically significant difference
B05. I have a choice in deciding how I do my work % Positive 55%
Difference from previous survey +5% This is a statistically significant difference
Difference from CS2011 -15% This is a statistically significant difference
My line manager questions
B15. I receive regular feedback on my performance % Positive 65%
Difference from previous survey +1%
Difference from CS2011 +5% This is a statistically significant difference
B18. Poor performance is dealt with effectively in my team % Positive 38%
Difference from previous survey -2%
Difference from CS2011 +1%
B12. My manager helps me to understand how I contribute to IPS's objectives % Positive 58%
Difference from previous survey +2%
Difference from CS2011 0%
B14. My manager recognises when I have done my job well % Positive 76%
Difference from previous survey 0%
Difference from CS2011 0%
B17. I think that my performance is evaluated fairly % Positive 62%
Difference from previous survey 0%
Difference from CS2011 0%
B16. The feedback I receive helps me to improve my performance % Positive 56%
Difference from previous survey -1%
Difference from CS2011 -2% This is a statistically significant difference
B10. My manager is considerate of my life outside work % Positive 76%
Difference from previous survey +5% This is a statistically significant difference
Difference from CS2011 -2% This is a statistically significant difference
B09. My manager motivates me to be more effective in my job % Positive 60%
Difference from previous survey +1%
Difference from CS2011 -3% This is a statistically significant difference
"B13. Overall, I have confidence in the decisions made by my manager % Positive 66%"
Difference from previous survey +2%
Difference from CS2011 -5% This is a statistically significant difference
B11. My manager is open to my ideas % Positive 74%
Difference from previous survey +3% This is a statistically significant difference
Difference from CS2011 -5% This is a statistically significant difference
Results of all questions in theme order
My work questions
B01. I am interested in my work
% strongly agree 29%
% agree 51%
% neither 13%
% disagree 6%
% strongly disagree 2%
% Positive 79%
Difference from previous survey -1%
Difference from CS2011 -9% This is a statistically significant difference
Difference from CS High Performers -12% This is a statistically significant difference
B02. I am sufficiently challenged by my work
% strongly agree 19%
% agree 44%
% neither 17%
% disagree 15%
% strongly disagree 5%
% Positive 62%
Difference from previous survey +7% This is a statistically significant difference
Difference from CS2011 -12% This is a statistically significant difference
Difference from CS High Performers -17% This is a statistically significant difference
B03. My work gives me a sense of personal accomplishment
% strongly agree 16%
% agree 44%
% neither 19%
% disagree 15%
% strongly disagree 5%
% Positive 60%
Difference from previous survey +1%
Difference from CS2011 -12% This is a statistically significant difference
Difference from CS High Performers -17% This is a statistically significant difference
B04. I feel involved in the decisions that affect my work
% strongly agree 9%
% agree 31%
% neither 21%
% disagree 26%
% strongly disagree 13%
% Positive 40%
Difference from previous survey +5% This is a statistically significant difference
Difference from CS2011 -9% This is a statistically significant difference
Difference from CS High Performers -19% This is a statistically significant difference
B05. I have a choice in deciding how I do my work
% strongly agree 14%
% agree 41%
% neither 19%
% disagree 17%
% strongly disagree 8%
% Positive 55%
Difference from previous survey +5% This is a statistically significant difference
Difference from CS2011 -15% This is a statistically significant difference
Difference from CS High Performers -22% This is a statistically significant difference
Organisational objectives and purpose questions
B06. I have a clear understanding of IPS's purpose
% strongly agree 19%
% agree 60%
% neither 13%
% disagree 6%
% strongly disagree 2%
% Positive 79%
Difference from previous survey +2% This is a statistically significant difference
Difference from CS2011 -5% This is a statistically significant difference
Difference from CS High Performers -10% This is a statistically significant difference
B07. I have a clear understanding of IPS's objectives
% strongly agree 16%
% agree 60%
% neither 16%
% disagree 6%
% strongly disagree 2%
% Positive 76%
Difference from previous survey +5% This is a statistically significant difference
Difference from CS2011 -3% This is a statistically significant difference
Difference from CS High Performers -9% This is a statistically significant difference
B08. I understand how my work contributes to IPS's objectives
% strongly agree 19%
% agree 58%
% neither 16%
% disagree 5%
% strongly disagree 2%
% Positive 77%
Difference from previous survey +2%
Difference from CS2011 -4% This is a statistically significant difference
Difference from CS High Performers -9% This is a statistically significant difference
My line manager questions
B09. My manager motivates me to be more effective in my job
% strongly agree 16%
% agree 44%
% neither 23%
% disagree 11%
% strongly disagree 6%
% Positive 60%
Difference from previous survey +1%
Difference from CS2011 -3% This is a statistically significant difference
Difference from CS High Performers -7% This is a statistically significant difference
B10. My manager is considerate of my life outside work
% strongly agree 29%
% agree 47%
% neither 15%
% disagree 5%
% strongly disagree 4%
% Positive 76%
Difference from previous survey +5% This is a statistically significant difference
Difference from CS2011 -2% This is a statistically significant difference
Difference from CS High Performers -6% This is a statistically significant difference
B11. My manager is open to my ideas
% strongly agree 24%
% agree 50%
% neither 17%
% disagree 6%
% strongly disagree 4%
% Positive 74%
Difference from previous survey +3% This is a statistically significant difference
Difference from CS2011 -5% This is a statistically significant difference
Difference from CS High Performers -8% This is a statistically significant difference
B12. My manager helps me to understand how I contribute to IPS's objectives
% strongly agree 15%
% agree 43%
% neither 29%
% disagree 9%
% strongly disagree 4%
% Positive 58%
Difference from previous survey +2%
Difference from CS2011 0%
Difference from CS High Performers -6% This is a statistically significant difference
"B13. Overall, I have confidence in the decisions made by my manager"
% strongly agree 22%
% agree 44%
% neither 21%
% disagree 8%
% strongly disagree 5%
% Positive 66%
Difference from previous survey +2%
Difference from CS2011 -5% This is a statistically significant difference
Difference from CS High Performers -8% This is a statistically significant difference
B14. My manager recognises when I have done my job well
% strongly agree 26%
% agree 50%
% neither 14%
% disagree 7%
% strongly disagree 3%
% Positive 76%
Difference from previous survey 0%
Difference from CS2011 0%
Difference from CS High Performers -3% This is a statistically significant difference
B15. I receive regular feedback on my performance
% strongly agree 17%
% agree 48%
% neither 19%
% disagree 12%
% strongly disagree 5%
% Positive 65%
Difference from previous survey +1%
Difference from CS2011 +5% This is a statistically significant difference
Difference from CS High Performers -1%
B16. The feedback I receive helps me to improve my performance
% strongly agree 15%
% agree 42%
% neither 28%
% disagree 11%
% strongly disagree 4%
% Positive 56%
Difference from previous survey -1%
Difference from CS2011 -2% This is a statistically significant difference
Difference from CS High Performers -5% This is a statistically significant difference
B17. I think that my performance is evaluated fairly
% strongly agree 15%
% agree 47%
% neither 23%
% disagree 11%
% strongly disagree 5%
% Positive 62%
Difference from previous survey 0%
Difference from CS2011 0%
Difference from CS High Performers -5% This is a statistically significant difference
B18. Poor performance is dealt with effectively in my team
% strongly agree 8%
% agree 30%
% neither 33%
% disagree 18%
% strongly disagree 11%
% Positive 38%
Difference from previous survey -2%
Difference from CS2011 +1%
Difference from CS High Performers -2% This is a statistically significant difference
My team questions
B19. The people in my team can be relied upon to help when things get difficult in my job
% strongly agree 30%
% agree 50%
% neither 12%
% disagree 5%
% strongly disagree 2%
% Positive 81%
Difference from previous survey -1%
Difference from CS2011 -2% This is a statistically significant difference
Difference from CS High Performers -5% This is a statistically significant difference
B20. The people in my team work together to find ways to improve the service we provide
% strongly agree 27%
% agree 49%
% neither 17%
% disagree 6%
% strongly disagree 2%
% Positive 75%
Difference from previous survey +1%
Difference from CS2011 -3% This is a statistically significant difference
Difference from CS High Performers -7% This is a statistically significant difference
B21. The people in my team are encouraged to come up with new and better ways of doing things
% strongly agree 23%
% agree 45%
% neither 21%
% disagree 9%
% strongly disagree 3%
% Positive 67%
Difference from previous survey +1%
Difference from CS2011 -1% This is a statistically significant difference
Difference from CS High Performers -7% This is a statistically significant difference
Learning and development questions
B22. I am able to access the right learning and development opportunities when I need to
% strongly agree 7%
% agree 45%
% neither 28%
% disagree 15%
% strongly disagree 5%
% Positive 53%
Difference from previous survey -5% This is a statistically significant difference
Difference from CS2011 -2% This is a statistically significant difference
Difference from CS High Performers -11% This is a statistically significant difference
B23. Learning and development activities I have completed in the past 12 months have helped to improve my performance
% strongly agree 6%
% agree 30%
% neither 40%
% disagree 18%
% strongly disagree 7%
% Positive 35%
Difference from previous survey -7% This is a statistically significant difference
Difference from CS2011 -9% This is a statistically significant difference
Difference from CS High Performers -17% This is a statistically significant difference
B24. There are opportunities for me to develop my career in IPS
% strongly agree 3%
% agree 17%
% neither 25%
% disagree 32%
% strongly disagree 23%
% Positive 20%
Difference from previous survey -1%
Difference from CS2011 -11% This is a statistically significant difference
Difference from CS High Performers -19% This is a statistically significant difference
B25. Learning and development activities I have completed while working for IPS are helping me to develop my career
% strongly agree 5%
% agree 25%
% neither 36%
% disagree 21%
% strongly disagree 14%
% Positive 29%
Difference from previous survey -1%
Difference from CS2011 -10% This is a statistically significant difference
Difference from CS High Performers -16% This is a statistically significant difference
Inclusion and fair treatment questions
B26. I am treated fairly at work
% strongly agree 16%
% agree 55%
% neither 16%
% disagree 7%
% strongly disagree 5%
% Positive 72%
Difference from previous survey 0%
Difference from CS2011 -6% This is a statistically significant difference
Difference from CS High Performers -9% This is a statistically significant difference
B27. I am treated with respect by the people I work with
% strongly agree 21%
% agree 58%
% neither 13%
% disagree 5%
% strongly disagree 3%
% Positive 78%
Difference from previous survey -2% This is a statistically significant difference
Difference from CS2011 -5% This is a statistically significant difference
Difference from CS High Performers -8% This is a statistically significant difference
B28. I feel valued for the work I do
% strongly agree 12%
% agree 40%
% neither 25%
% disagree 15%
% strongly disagree 8%
% Positive 52%
Difference from previous survey +1%
Difference from CS2011 -8% This is a statistically significant difference
Difference from CS High Performers -15% This is a statistically significant difference
"B29. I think that IPS respects individual differences (e.g. cultures, working styles, backgrounds, ideas, etc)"
% strongly agree 17%
% agree 52%
% neither 20%
% disagree 6%
% strongly disagree 6%
% Positive 69%
Difference from previous survey 0%
Difference from CS2011 -2% This is a statistically significant difference
Difference from CS High Performers -8% This is a statistically significant difference
Resources and workload questions
"B30. In my job, I am clear what is expected of me"
% strongly agree 21%
% agree 64%
% neither 9%
% disagree 5%
% strongly disagree 2%
% Positive 84%
Difference from previous survey -2%
Difference from CS2011 +2% This is a statistically significant difference
Difference from CS High Performers -2% This is a statistically significant difference
B31. I get the information I need to do my job well
% strongly agree 12%
% agree 54%
% neither 21%
% disagree 11%
% strongly disagree 3%
% Positive 66%
Difference from previous survey -2%
Difference from CS2011 -2% This is a statistically significant difference
Difference from CS High Performers -5% This is a statistically significant difference
B32. I have clear work objectives
% strongly agree 16%
% agree 59%
% neither 16%
% disagree 7%
% strongly disagree 2%
% Positive 74%
Difference from previous survey -3% This is a statistically significant difference
Difference from CS2011 +1%
Difference from CS High Performers -4% This is a statistically significant difference
B33. I have the skills I need to do my job effectively
% strongly agree 25%
% agree 61%
% neither 10%
% disagree 2%
% strongly disagree 1%
% Positive 87%
Difference from previous survey -3% This is a statistically significant difference
Difference from CS2011 -2% This is a statistically significant difference
Difference from CS High Performers -4% This is a statistically significant difference
B34. I have the tools I need to do my job effectively
% strongly agree 14%
% agree 56%
% neither 16%
% disagree 10%
% strongly disagree 3%
% Positive 71%
Difference from previous survey -3% This is a statistically significant difference
Difference from CS2011 +1%
Difference from CS High Performers -5% This is a statistically significant difference
B35. I have an acceptable workload
% strongly agree 9%
% agree 52%
% neither 20%
% disagree 14%
% strongly disagree 5%
% Positive 61%
Difference from previous survey -7% This is a statistically significant difference
Difference from CS2011 +1%
Difference from CS High Performers -4% This is a statistically significant difference
B36. I achieve a good balance between my work life and my private life
% strongly agree 17%
% agree 53%
% neither 18%
% disagree 9%
% strongly disagree 4%
% Positive 69%
Difference from previous survey -5% This is a statistically significant difference
Difference from CS2011 +2% This is a statistically significant difference
Difference from CS High Performers -4% This is a statistically significant difference
Pay and benefits questions
B37. I feel that my pay adequately reflects my performance
% strongly agree 2%
% agree 17%
% neither 18%
% disagree 33%
% strongly disagree 31%
% Positive 18%
Difference from previous survey -8% This is a statistically significant difference
Difference from CS2011 -14% This is a statistically significant difference
Difference from CS High Performers -21% This is a statistically significant difference
B38. I am satisfied with the total benefits package
% strongly agree 2%
% agree 18%
% neither 25%
% disagree 30%
% strongly disagree 24%
% Positive 20%
Difference from previous survey -8% This is a statistically significant difference
Difference from CS2011 -14% This is a statistically significant difference
Difference from CS High Performers -21% This is a statistically significant difference
B39. Compared to people doing a similar job in other organisations I feel my pay is reasonable
% strongly agree 2%
% agree 15%
% neither 20%
% disagree 32%
% strongly disagree 31%
% Positive 18%
Difference from previous survey -8% This is a statistically significant difference
Difference from CS2011 -10% This is a statistically significant difference
Difference from CS High Performers -18% This is a statistically significant difference
Leadership and managing change questions
B40. I feel that IPS as a whole is managed well
% strongly agree 2%
% agree 30%
% neither 32%
% disagree 23%
% strongly disagree 13%
% Positive 32%
Difference from previous survey +3% This is a statistically significant difference
Difference from CS2011 -8% This is a statistically significant difference
Difference from CS High Performers -22% This is a statistically significant difference
B41. Senior managers in IPS are sufficiently visible
% strongly agree 5%
% agree 39%
% neither 25%
% disagree 21%
% strongly disagree 10%
% Positive 44%
Difference from previous survey +12% This is a statistically significant difference
Difference from CS2011 -1%
Difference from CS High Performers -15% This is a statistically significant difference
B42. I believe the actions of senior managers are consistent with IPS's values
% strongly agree 4%
% agree 31%
% neither 38%
% disagree 16%
% strongly disagree 11%
% Positive 35%
Difference from previous survey +6% This is a statistically significant difference
Difference from CS2011 -4% This is a statistically significant difference
Difference from CS High Performers -15% This is a statistically significant difference
B43. I believe that the Senior Leadership team has a clear vision for the future of IPS
% strongly agree 4%
% agree 32%
% neither 37%
% disagree 16%
% strongly disagree 11%
% Positive 36%
Difference from previous survey +11% This is a statistically significant difference
The question text between these two surveys has changed slightly so please exercise caution when comparing the results
Difference from CS2011 -4% This is a statistically significant difference
Difference from CS High Performers -15% This is a statistically significant difference
"B44. Overall, I have confidence in the decisions made by IPS's senior managers"
% strongly agree 3%
% agree 25%
% neither 36%
% disagree 22%
% strongly disagree 15%
% Positive 27%
Difference from previous survey +7% This is a statistically significant difference
Difference from CS2011 -9% This is a statistically significant difference
Difference from CS High Performers -20% This is a statistically significant difference
B45. I feel that change is managed well in IPS
% strongly agree 3%
% agree 26%
% neither 29%
% disagree 28%
% strongly disagree 14%
% Positive 29%
Difference from previous survey -1%
Difference from CS2011 +2% This is a statistically significant difference
Difference from CS High Performers -7% This is a statistically significant difference
B46. When changes are made in IPS they are usually for the better
% strongly agree 2%
% agree 20%
% neither 37%
% disagree 27%
% strongly disagree 14%
% Positive 22%
Difference from previous survey +3% This is a statistically significant difference
Difference from CS2011 -1%
Difference from CS High Performers -9% This is a statistically significant difference
B47. IPS keeps me informed about matters that affect me
% strongly agree 4%
% agree 45%
% neither 27%
% disagree 16%
% strongly disagree 9%
% Positive 48%
Difference from previous survey +7% This is a statistically significant difference
Difference from CS2011 -7% This is a statistically significant difference
Difference from CS High Performers -13% This is a statistically significant difference
B48. I have the opportunity to contribute my views before decisions are made that affect me
% strongly agree 3%
% agree 24%
% neither 28%
% disagree 29%
% strongly disagree 15%
% Positive 27%
Difference from previous survey +6% This is a statistically significant difference
Difference from CS2011 -9% This is a statistically significant difference
Difference from CS High Performers -16% This is a statistically significant difference
B49. I think it is safe to challenge the way things are done in IPS
% strongly agree 4%
% agree 31%
% neither 32%
% disagree 21%
% strongly disagree 12%
% Positive 35%
Difference from previous survey +6% This is a statistically significant difference
Difference from CS2011 -3% This is a statistically significant difference
Difference from CS High Performers -11% This is a statistically significant difference
Engagement questions
B50. I am proud when I tell others I am part of IPS
% strongly agree 7%
% agree 31%
% neither 44%
% disagree 12%
% strongly disagree 5%
% Positive 38%
Difference from previous survey -2%
Difference from CS2011 -14% This is a statistically significant difference
Difference from CS High Performers -27% This is a statistically significant difference
B51. I would recommend IPS as a great place to work
% strongly agree 5%
% agree 26%
% neither 39%
% disagree 21%
% strongly disagree 9%
% Positive 30%
Difference from previous survey 0%
Difference from CS2011 -12% This is a statistically significant difference
Difference from CS High Performers -25% This is a statistically significant difference
B52. I feel a strong personal attachment to IPS
% strongly agree 7%
% agree 26%
% neither 36%
% disagree 22%
% strongly disagree 9%
% Positive 33%
Difference from previous survey -1%
Difference from CS2011 -12% This is a statistically significant difference
Difference from CS High Performers -20% This is a statistically significant difference
B53. IPS inspires me to do the best in my job
% strongly agree 4%
% agree 25%
% neither 41%
% disagree 20%
% strongly disagree 10%
% Positive 29%
Difference from previous survey -2% This is a statistically significant difference
Difference from CS2011 -9% This is a statistically significant difference
Difference from CS High Performers -20% This is a statistically significant difference
B54. IPS motivates me to help it achieve its objectives
% strongly agree 4%
% agree 24%
% neither 40%
% disagree 22%
% strongly disagree 10%
% Positive 28%
Difference from previous survey -1%
Difference from CS2011 -8% This is a statistically significant difference
Difference from CS High Performers -18% This is a statistically significant difference
Taking action questions
B55. I believe that senior managers in IPS will take action on the results from this survey
% strongly agree 5%
% agree 31%
% neither 31%
% disagree 20%
% strongly disagree 13%
% Positive 36%
Difference from previous survey +6% This is a statistically significant difference
Difference from CS2011 -3% This is a statistically significant difference
Difference from CS High Performers -14% This is a statistically significant difference
B56. I believe that managers where I work will take action on the results from this survey
% strongly agree 11%
% agree 38%
% neither 27%
% disagree 15%
% strongly disagree 10%
% Positive 49%
Difference from previous survey +6% This is a statistically significant difference
Difference from CS2011 0%
Difference from CS High Performers -8% This is a statistically significant difference
"B57. Where I work, I think effective action has been taken on the results of the last survey"
% strongly agree 7%
% agree 29%
% neither 38%
% disagree 15%
% strongly disagree 11%
% Positive 36%
Difference from previous survey is not available
Difference from CS2011 +7% This is a statistically significant difference
Difference from CS High Performers -1%
Your plans for the future questions
C01. Which of the following statements most reflects your current thoughts about working for IPS
I want to leave IPS as soon as possible 10%
Difference from previous survey -2% This is a statistically significant difference
Difference from CS2011 +2% This is a statistically significant difference
Difference from CS High Performers 0%
I want to leave IPS within the next 12 months 12%
Difference from previous survey +3%
Difference from CS2011 +1% This is a statistically significant difference
Difference from CS High Performers -2% This is a statistically significant difference
I want to stay working for IPS for at least the next year 21%
Difference from previous survey +4% This is a statistically significant difference
Difference from CS2011 -7% This is a statistically significant difference
Difference from CS High Performers -14% This is a statistically significant difference
I want to stay working for IPS for at least the next three years 57%
Difference from previous survey -4% This is a statistically significant difference
Difference from CS2011 +3% This is a statistically significant difference
Difference from CS High Performers -3% This is a statistically significant difference
The Civil Service Code questions
Differences are based on % Yes score
D01. Are you aware of the Civil Service Code? % Yes 83% % No 17%
Difference from previous survey +3% This is a statistically significant difference
Difference from CS2011 -3% This is a statistically significant difference
Difference from CS High Performers -9% This is a statistically significant difference
D02. Are you aware of how to raise a concern under the Civil Service Code? % Yes 63% % No 37%
Difference from previous survey +4% This is a statistically significant difference
Difference from CS2011 +3% This is a statistically significant difference
Difference from CS High Performers -3% This is a statistically significant difference
D03. Are you confident that if you raised a concern under the Civil Service Code in IPS it would be investigated properly? % Yes 64% % No 36%
Difference from previous survey +2%
Difference from CS2011 0%
Difference from CS High Performers -7% This is a statistically significant difference
"Discrimination, harassment and bullying questions"
"E01. During the past 12 months, have you personally experienced discrimination at work"
2011 scores % Yes 14%
% No 74%
% Prefer not to say 11%
2010 scores % Yes 13%
% No 75%
% Prefer not to say 12%
E02 is for respondents who selected Yes to question E01
E02. On which of the following grounds have you personally experienced discrimination in the past 12 months
Counts fewer that ten responses are not reported
Age 32 responses
Caring responsibilities 33 responses
Disability 37 responses
Ethnic background 38 responses
Gender 15 responses
Gender reassignment or perceived gender data withheld due to anonymity
"Grade, pay band or responsibility level 111 responses"
Main spoken/written language or language ability 23 responses
Religion or belief 27 responses
Sexual orientation data withheld due to anonymity
Social or educational background 19 responses
Working location 55 responses
Working pattern 77 responses
Any other grounds 67 responses
Prefer not to say 37 responses
"E03. During the past 12 months, have you personally experienced bullying or harassment at work"
2011 scores % Yes 13%
% No 76%
% Prefer not to say 11%
2010 scores % Yes 11%
% No 80%
% Prefer not to say 9%
E04 is for respondents who selected Yes to question E03
E04. Who were you bullied or harassed by at work in the past 12 months
Counts fewer that ten responses are not reported
A colleague 102 responses
Your manager 75 responses
Another manager in my part of IPS 65 responses
Someone you manage 12 responses
Someone who works for another part of IPS 18 responses
A member of the public data withheld due to anonymity
Someone else 11 responses
Prefer not to say 49 responses
Identity & Passport Service local questions
F01. Within the IPS opportunities for selection are fair
% strongly agree 3%
% agree 27%
% neither 36%
% disagree 22%
% strongly disagree 11%
% Positive 31%
Difference from previous survey +9% This is a statistically significant difference
The question text between these two surveys has changed slightly so please exercise caution when comparing the results
F02. The IPS Senior Leadership team is sufficiently visible
% strongly agree 4%
% agree 35%
% neither 30%
% disagree 21%
% strongly disagree 10%
% Positive 39%
Difference from previous survey +17% This is a statistically significant difference
The question text between these two surveys has changed slightly so please exercise caution when comparing the results
F03. Senior managers where I work inspire staff with a positive vision
% strongly agree 6%
% agree 30%
% neither 35%
% disagree 18%
% strongly disagree 10%
% Positive 37%
Difference from previous survey +9% This is a statistically significant difference
"F04. If you answered yes to the question 'During the past 12 months, have you personally experienced bullying or harassment at work', did you report it?"
% Yes 35%
% No 65%
% Positive 35%
Difference from previous survey is not available
Appendix
Glossary of key terms
"% positive is the proportion who selected either ""agree"" or ""strongly agree"" for a question"
or all questions within a theme in the case of the theme score % positive
Comparisons to the previous survey relate to the results from the 2010 Civil Service People Survey
Where a question is flagged as changed since the last survey comparisons should be treated with caution as changes to wording may affect how people respond
The CS2011 benchmark is the median percent positive across all organisations that participated in the 2011 Civil Service People Survey
"For each question, the CS High Performers is the upper quartile score across all organisations that have taken part in the 2011 Civil Service People Survey"
Rounding
"Results are presented as whole numbers for ease of reading, with rounding performed at the last stage of calculation for maximum accuracy"
Statistical significance
Statistical testing has been carried out on the comparisons between this year's results and your previous survey
CS2011 results and CS High Performers results to identify results that are statistically significant
You can therefore be confident that the difference represents a real difference in opinion between the results
The employee engagement index
The survey includes five questions that make up the engagement index (B50-B54)
The index score represents the average level of engagement in that unit and ranges from 0 to 100
An index score of 0 represents all respondents in that unit saying they strongly disagree to all five engagement questions
a score of 100 represents all respondents saying they strongly agree to all five engagement questions
The drivers of engagement
"While the engagement index shows the average level of engagement, it does not show what you can do to improve engagement"
Nine themes have been included in the survey to measure employees experiences at work
"A statistical technique, stepwise regression, is used to identify the extent to which each of these themes has an association with engagement"
The themes identified as having an association are called the Drivers of engagement
The strength of association with engagement varies by theme and is rated out of 4
Themes rated 4 out of 4 have the strongest association with engagement
Confidentiality
This survey was carried out as part of the 2011 Civil Service People Survey
This is managed by the Cabinet Office on behalf of all the participating organisations
The Cabinet Office commissioned ORC International to carry out the survey
"ORC International is a member of the Market Research Society, and is bound by their strict code of conduct and confidentiality rules"
These rules do not allow for the breakdown of the results to the extent where the anonymity of individuals may be compromised
Groups of less than 10 respondents will not be reported on
however their responses do contribute to the overall scores for the unit and organisation they belong to and the overall Civil Service results
End of report