OPSS enforcement: service standards
Guidance for businesses we regulate.
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This explains the efficient and professional service you can expect from the Office for Product Safety and Standards in relation to regulations for which it is the responsible market surveillance or enforcement authority. We are committed to treating those we regulate in a fair, unbiased and objective manner, and having regard to relevant legal requirements and codes of practice when exercising our powers. We carry out all our activities in a way that supports those we regulate to comply and grow, working closely with other local and national regulators and our counterparts in other countries in order to share expertise and streamline our engagement with businesses.
This document was updated in January 2022.
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Last updated 6 January 2022 + show all updates
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Document updated.
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Draft of updated service standards available for comment.
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First published.