Transparency data

Civil Service People Survey 2015: benchmark scores (CSV)

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Measure 2009 2010 2011 2012 2013 2014 2015
Employee engagement index 58% 56% 56% 58% 58% 59% 58%
My work theme score (B01-B05) 75% 71% 71% 73% 74% 75% 74%
Organisational objectives and purpose theme score (B06-B08) 81% 81% 81% 82% 82% 83% 83%
My manager theme score (B09-B18) 64% 64% 64% 66% 67% 67% 68%
My team theme score (B19-B21) 76% 77% 77% 78% 79% 79% 80%
Learning and development theme score (B22-B25) 50% 43% 43% 44% 47% 49% 49%
Inclusion and fair treatment theme score (B26-B29) 74% 73% 73% 75% 74% 75% 74%
Resources and workload theme score (B30-B36) 72% 73% 73% 74% 74% 74% 73%
Pay and benefits theme score (B37-B39) 37% 37% 31% 30% 29% 28% 30%
Leadership and managing change theme score (B40-B49) 38% 37% 38% 41% 42% 43% 43%
B01. I am interested in my work (% strongly agree or agree) 90% 89% 89% 89% 89% 89% 89%
B02. I am sufficiently challenged by my work (% strongly agree or agree) 76% 73% 75% 76% 78% 79% 79%
B03. My work gives me a sense of personal accomplishment (% strongly agree or agree) 74% 72% 72% 73% 75% 76% 75%
B04. I feel involved in the decisions that affect my work (% strongly agree or agree) 56% 49% 49% 53% 54% 56% 56%
B05. I have a choice in deciding how I do my work (% strongly agree or agree) 72% 70% 71% 72% 72% 74% 73%
B06. I have a clear understanding of [my organisation's] purpose (% strongly agree or agree) 84% 84% 84% 84% 85% 86% 85%
B07. I have a clear understanding of [my organisation's] objectives (% strongly agree or agree) 78% 78% 79% 79% 80% 81% 79%
B08. I understand how my work contributes to [my organisation's] objectives (% strongly agree or agree) 82% 80% 81% 82% 83% 83% 83%
B09. My manager motivates me to be more effective in my job (% strongly agree or agree) 61% 62% 63% 66% 65% 68% 68%
B10. My manager is considerate of my life outside work (% strongly agree or agree) 77% 78% 79% 81% 80% 81% 82%
B11. My manager is open to my ideas (% strongly agree or agree) 78% 77% 79% 79% 79% 80% 81%
B12. My manager helps me to understand how I contribute to [my organisation's] objectives (% strongly agree or agree) 59% 58% 58% 61% 62% 64% 63%
B13. Overall, I have confidence in the decisions made by my manager (% strongly agree or agree) 70% 69% 71% 71% 71% 73% 72%
B14. My manager recognises when I have done my job well (% strongly agree or agree) 76% 77% 76% 77% 77% 77% 79%
B15. I receive regular feedback on my performance (% strongly agree or agree) 60% 60% 60% 63% 64% 65% 67%
B16. The feedback I receive helps me to improve my performance (% strongly agree or agree) 57% 57% 58% 60% 60% 61% 61%
B17. I think that my performance is evaluated fairly (% strongly agree or agree) 63% 62% 62% 62% 63% 63% 62%
B18. Poor performance is dealt with effectively in my team (% strongly agree or agree) 38% 37% 37% 37% 38% 39% 39%
B19. The people in my team can be relied upon to help when things get difficult in my job (% strongly agree or agree) 83% 83% 82% 83% 84% 84% 84%
B20. The people in my team work together to find ways to improve the service we provide (% strongly agree or agree) 79% 78% 78% 79% 80% 80% 80%
B21. The people in my team are encouraged to come up with new and better ways of doing things (% strongly agree or agree) 68% 70% 69% 71% 73% 74% 74%
B22. I am able to access the right learning and development opportunities when I need to (% strongly agree or agree) 63% 55% 54% 58% 61% 62% 63%
B23. Learning and development activities I have completed in the past 12 months have helped to improve my performance (% strongly agree or agree) 51% 48% 45% 46% 48% 51% 52%
B24. There are opportunities for me to develop my career in [my organisation] (% strongly agree or agree) 39% 28% 31% 35% 38% 42% 41%
B25. Learning and development activities I have completed while working for [my organisation] are helping me to develop my career (% strongly agree or agree) 44% 41% 40% 40% 42% 43% 44%
B26. I am treated fairly at work (% strongly agree or agree) 79% 78% 78% 78% 78% 79% 78%
B27. I am treated with respect by the people I work with (% strongly agree or agree) 85% 84% 84% 84% 84% 84% 85%
B28. I feel valued for the work I do (% strongly agree or agree) 62% 60% 59% 62% 63% 65% 64%
B29. I think that [my organisation] respects individual differences (e.g. cultures, working styles, backgrounds, ideas, etc) (% strongly agree or agree) 71% 71% 70% 71% 72% 74% 72%
B30. In my job, I am clear what is expected of me (% strongly agree or agree) 81% 82% 82% 84% 83% 84% 83%
B31. I get the information I need to do my job well (% strongly agree or agree) 63% 67% 67% 68% 69% 70% 69%
B32. I have clear work objectives (% strongly agree or agree) 72% 74% 74% 75% 75% 76% 75%
B33. I have the skills I need to do my job effectively (% strongly agree or agree) 87% 88% 88% 88% 88% 89% 88%
B34. I have the tools I need to do my job effectively (% strongly agree or agree) 72% 72% 70% 72% 71% 72% 69%
B35. I have an acceptable workload (% strongly agree or agree) 60% 62% 61% 60% 60% 59% 59%
B36. I achieve a good balance between my work life and my private life (% strongly agree or agree) 68% 70% 67% 68% 68% 66% 67%
B37. I feel that my pay adequately reflects my performance (% strongly agree or agree) 36% 38% 32% 31% 29% 29% 31%
B38. I am satisfied with the total benefits package (% strongly agree or agree) 44% 39% 34% 33% 32% 32% 33%
B39. Compared to people doing a similar job in other organisations I feel my pay is reasonable (% strongly agree or agree) 33% 31% 27% 26% 25% 24% 25%
B40. I feel that [my organisation] as a whole is managed well (% strongly agree or agree) 40% 41% 40% 43% 43% 45% 46%
B41. [Senior managers] in [my organisation] are sufficiently visible (% strongly agree or agree) 45% 45% 46% 48% 51% 53% 53%
B42. I believe the actions of [senior managers] are consistent with [my organisation's] values (% strongly agree or agree) 39% 39% 39% 42% 43% 47% 45%
B43. I believe that [the board has] a clear vision for the future of [my organisation] (% strongly agree or agree) 36% 35% 39% 40% 42% 45% 42%
B44. Overall, I have confidence in the decisions made by [my organisation's senior managers] (% strongly agree or agree) 36% 36% 36% 39% 41% 44% 42%
B45. I feel that change is managed well in [my organisation] (% strongly agree or agree) 27% 27% 27% 29% 29% 31% 30%
B46. When changes are made in [my organisation] they are usually for the better (% strongly agree or agree) 25% 23% 23% 25% 27% 30% 27%
B47. [My organisation] keeps me informed about matters that affect me (% strongly agree or agree) 56% 54% 55% 56% 58% 58% 56%
B48. I have the opportunity to contribute my views before decisions are made that affect me (% strongly agree or agree) 34% 32% 36% 36% 36% 36% 36%
B49. I think it is safe to challenge the way things are done in [my organisation] (% strongly agree or agree) 39% 39% 38% 40% 38% 41% 41%
B50. I am proud when I tell others I am part of [my organisation] (% strongly agree or agree) 56% 55% 52% 53% 56% 59% 57%
B51. I would recommend [my organisation] as a great place to work (% strongly agree or agree) 48% 42% 43% 46% 45% 49% 47%
B52. I feel a strong personal attachment to [my organisation] (% strongly agree or agree) 45% 46% 46% 44% 46% 48% 47%
B53. [My organisation] inspires me to do the best in my job (% strongly agree or agree) 40% 39% 38% 41% 43% 45% 44%
B54. [My organisation] motivates me to help it achieve its objectives (% strongly agree or agree) 38% 36% 36% 38% 40% 43% 42%
B55. I believe that [senior managers] in [my organisation] will take action on the results from this survey (% strongly agree or agree) 37% 38% 39% 43% 43% 45% 43%
B56. I believe that managers where I work will take action on the results from this survey (% strongly agree or agree) 45% 46% 49% 52% 54% 55% 55%
B57. Where I work, I think effective action has been taken on the results of the last survey (% strongly agree or agree) n/a n/a 29% 32% 33% 35% 33%
B58. I am trusted to carry out my job effectively (% strongly agree or agree) n/a n/a n/a 86% 88% 89% 88%
B59. I believe I would be supported if I tried a new idea, even if it may not work (% strongly agree or agree) n/a n/a n/a 63% 67% 68% 68%
B60. My performance is evaluated based on whether I get things done, rather than solely follow process (% strongly agree or agree) n/a n/a n/a 63% 65% 65% 65%
B61. When I talk about my organisation I say "we" rather than "they" (% strongly agree or agree) n/a n/a n/a 69% 67% 68% 70%
B62. I have some really good friendships at work (% strongly agree or agree) n/a n/a n/a 73% 76% 76% 76%
B63.My manager inspires my team to do our best n/a n/a n/a n/a n/a n/a 67%
B64. [Senior managers] inspire people across [my organisation] to do their best n/a n/a n/a n/a n/a n/a 37%
B65. My manager leads our team with confidence n/a n/a n/a n/a n/a n/a 70%
B66. [Senior managers] lead [my organisation] with confidence n/a n/a n/a n/a n/a n/a 47%
B67. My manager empowers me to do my job effectively n/a n/a n/a n/a n/a n/a 72%
B68. [My organisation’s senior managers] empower teams to deliver n/a n/a n/a n/a n/a n/a 40%
B69. [Senior managers] in [my organisation] actively role model the behaviours set out in the Civil Service Leadership Statement n/a n/a n/a n/a n/a n/a 35%
B70. My manager actively role models the behaviours set out in the Civil Service Leadership Statement n/a n/a n/a n/a n/a n/a 57%
D01. Are you aware of the Civil Service Code? (% yes) 75% 81% 86% 88% 89% 90% 91%
D02. Are you aware of how to raise a concern under the Civil Service Code? (% yes) 44% 53% 59% 63% 64% 64% 66%
D03. Are you confident that if you raise a concern under the Civil Service Code in [your organisation] it would be investigated properly? (% yes) 58% 62% 64% 67% 67% 69% 68%
E01. During the past 12 months, have you personally experienced discrimination at work? (% yes) 10% 10% 10% 10% 10% 10% 11%
E03. During the past 12 months, have you personally experienced bullying or harassment at work? (% yes) 10% 10% 10% 10% 10% 10% 10%
W01. Overall, how satisfied are you with your life nowadays? (% rating 7-10) n/a n/a n/a 62% 63% 64% 65%
W02. Overall, to what extent do you feel the things you do in your life are worthwhile? (% rating 7-10) n/a n/a n/a 68% 69% 70% 71%
W03. Overall, how happy did you feel yesterday? (% rating 7-10) n/a n/a n/a 59% 60% 60% 62%
W04. Overall, how anxious did you feel yesterday? (% rating 0-3) n/a n/a n/a 51% 50% 50% 50%