Air passenger experience of security screening: 2025
Published 26 August 2026
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This publication is available at https://www.gov.uk/government/statistics/air-passenger-experience-of-security-screening-2025/air-passenger-experience-of-security-screening-2025
Proposed discontinuation of the ‘Air passenger experience of security screening’ publication
The Department for Transport is undertaking a review of the ‘Air passenger experience of security screening’ publication to ensure that it continues to represent an effective and proportionate use of public resources. We want to provide users of this publication with an opportunity to share their views on the value, relevance and ongoing need for the publication. We are interested in understanding whether you use the information contained in this publication and whether its discontinuation would impact your work or organisation.
Update: 24 September 2026
The engagement period has now closed and feedback is being carefully assessed to help inform our next steps.
1. About this release
This statistical release summarises results from a set of 5 questions about passengers’ experiences of security screening which were included in the Civil Aviation Authority Departing Passenger Survey in 2025.
Over 15,000 respondents at 8 airports (Birmingham, East Midlands, Gatwick, Heathrow, London City, Luton, Manchester and Stansted) were asked about their experiences of security screening. East Midlands Airport was included in the survey for the first time.
Next Generation Security Checkpoint (NGSC)
During 2025, UK airports completed the complex rollout and implementation of new cutting-edge technology and procedures known as the Next Generation Security Checkpoint (NGSC).
This has enhanced security and boosted the passenger experience. This happened at different times at UK airports, so passenger experience is likely to have varied as the individual airport upgraded security screening measures were completed.
These are official statistics. For more information, see the About these statistics section.
2. Overall findings for 2025
In 2025, most passengers surveyed (86%) said they were satisfied or very satisfied with their experience of security screening.
The aspects of security screening with which passengers were least satisfied were:
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queuing (cited by 3%)
-
general organisation (cited by 2%)
However, 85% of passengers surveyed said that there was no aspect of the security screening process with which they were least satisfied.
The aspects of security screening with which passengers were most satisfied were:
-
fast speed of screening process (cited by 33%)
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being able to leave items in bags (cited by 8%)
42% of passengers reported that there was no aspect of the security screening process with which they were most satisfied.
63% of passengers reported spending no more than 5 minutes queuing for security screening. Almost a third (31%) of passengers reported queuing for between 6 and 15 minutes. Only 6% reported spending over 15 minutes queuing.
93% of passengers agreed or strongly agreed that any inconvenience caused by the security screening process was acceptable.
3. Comparing findings from 2025 to 2024
Core airports
The 5 ‘core’ airports are those which have been present in the security screening survey consistently over the years in which the survey has run: Gatwick, Heathrow, Luton, Manchester and Stansted.
Across the 5 core airports, levels of passenger satisfaction remain high (85% in 2024 and 86% in 2025).
The least satisfactory aspects of security screening in 2025 were general organisation (2%) and queuing (2%). Queuing was the least satisfactory aspect of security screening in 2024 (cited by 4% of passengers at these airports).
The proportion of passengers who reported queuing for no more than 5 minutes increased from 57% in 2024 to 64% in 2025. This follows an increase from 52% in 2023, suggesting that queuing times are steadily improving over time. This coincides with a reduction in the proportion of passengers reporting queuing as the least satisfactory aspect of security screening from 5% to 2% over the same period.
4. Satisfaction with experience of security screening (AVI0502)
Question asked: How satisfied are you with your experience of the security screening used at the airport today?
Across all 8 airports, the majority (86%) of respondents in 2025 said they were either satisfied or very satisfied with their experience of security screening, with more than half (53%) saying they were very satisfied.
As shown in Chart 1, passengers at East Midlands had the highest levels of satisfaction, with 82% of passengers very satisfied with their security screening experience, and 96% satisfied or very satisfied.
Passengers at Luton had the lowest levels of satisfaction (74% satisfied or very satisfied), although this proportion has increased compared to the previous year (69% in 2024). The proportion of passengers describing their experience as “OK” at Luton was much higher than at any other airport (23%).
Chart 1: Levels of satisfaction and dissatisfaction with security screening at UK airports, 2025[footnote 1]
| Airport | Very satisfied | Satisfied | OK | Dissatisfied | Very dissatisfied | Total |
|---|---|---|---|---|---|---|
| East Midlands | 82% | 14% | 4% | 1% | 0% | 100% |
| Manchester | 70% | 21% | 7% | 2% | 0% | 100% |
| Heathrow | 59% | 31% | 9% | 1% | 0% | 100% |
| Luton | 54% | 21% | 23% | 2% | 0% | 100% |
| London City | 48% | 37% | 13% | 2% | 0% | 100% |
| Gatwick | 43% | 41% | 15% | 0% | 0% | 100% |
| Birmingham | 40% | 44% | 12% | 3% | 1% | 100% |
| Stansted | 35% | 47% | 15% | 2% | 1% | 100% |
Passengers travelling for business were slightly more likely to be satisfied or very satisfied with their experience (88%) than those travelling for leisure (85%). There was little difference in passenger satisfaction between male and female passengers, or between UK and foreign residents. However, passengers travelling on long haul flights were more likely to be satisfied or very satisfied with their experience (90%) than passengers travelling on short haul (84%) or domestic (85%) flights.
5. Least satisfactory aspects of security screening (AVI0503)
Question asked: What aspect of the security screening were you least satisfied with?
Technical note: Passengers were presented with a list of 22 potential response options, and asked to select one aspect. Respondents were able to select ‘None’ if there was no aspect of the security screening process with which they were least satisfied, or ‘Other’ if the least satisfactory aspect was not listed.
Most (85%) of the passengers across all 8 airports surveyed did not report a least satisfactory aspect of security screening.
Of the least satisfactory aspects reported, queuing was the most common (reported by 3% of passengers). General organisation (2%) was second.
The highest proportion of passengers who reported queuing as the least satisfactory aspect of security screening was at Birmingham (13%). This is consistent with passengers’ reported queuing times, with 10% of passengers at Birmingham reporting queuing for more than 20 minutes. This was higher than the proportion at any other airport. However, these proportions are lower than in 2024, when 19% of surveyed passengers reported queuing as the least satisfactory aspect of their security screening and queue times longer than 20 minutes were reported by 16% of surveyed passengers at that airport.
6. Most satisfactory aspects of security screening (AVI0503)
Question asked: What aspect of the security screening were you most satisfied with?
Technical note: Passengers were presented with a list of 15 potential response options, and asked to select one aspect. Respondents were able to select ‘None’ if there was no aspect of the security screening process with which they were most satisfied, or ‘Other’ if the most satisfactory aspect was not listed. In 2025 an additional option of ‘Being able to leave items in bag’ was added to the list of possible responses.
This question was introduced in 2024 and passengers were asked which aspect of the security screening process they were most satisfied with.
In 2025, 58% of passengers reported a most satisfactory aspect of their security screening, compared to 15% who reported a least satisfactory aspect.
Of the most satisfactory aspects reported, the fast speed of screening process was the most common (reported by 33% of passengers) followed by being able to leave items in bag (8%) and general organisation (6%).
The highest proportion of passengers who reported the fast speed of screening process as the most satisfactory aspect of security screening remained London City (60%).
Gatwick had the highest proportion of passengers who reported being able to leave items in bag (16%) and general organisation (11%) as the most satisfactory aspects of security screening.
7. Queuing times (AVI0504)
Question asked: For how long, in minutes, did you queue when waiting to be security screened?
Technical note: Figures represent passengers’ perceptions of their time spent queuing. Passengers can overestimate their queuing time, so these figures may be higher than the actual times at these airports. However, they give some indication of relative queuing times between airports.
Nearly two-thirds of passengers surveyed (63%) reported that they queued for no more than 5 minutes. 10% reported queuing for 6 to 9 minutes, and 27% reported that they queued for at least 10 minutes.
As shown in Chart 2, however, there were differences in queuing times between airports. The highest proportion of passengers who reported queuing times of no more than 5 minutes was at Luton (80%), followed by East Midlands (79%). The lowest was at Birmingham (41%), followed by Stansted (43%) and Manchester (48%). Birmingham also had the highest proportion of passengers who reported queuing for more than 20 minutes (10%), followed by Stansted (6%).
Chart 2: Reported queuing times at security screening at UK airports, 2025[footnote 1]
| Airport | 1 to 5 minutes | 6 to 9 minutes | 10 to 15 minutes | 16 to 20 minutes | Over 20 minutes | Total |
|---|---|---|---|---|---|---|
| Luton | 80% | 3% | 16% | 1% | 0% | 100% |
| East Midlands | 79% | 7% | 10% | 4% | 1% | 100% |
| Gatwick | 77% | 9% | 13% | 1% | 1% | 100% |
| London City | 69% | 12% | 15% | 2% | 2% | 100% |
| Heathrow | 69% | 11% | 18% | 2% | 1% | 100% |
| Manchester[footnote 2] | 48% | 12% | 30% | 6% | 5% | 100% |
| Stansted | 43% | 14% | 29% | 7% | 6% | 100% |
| Birmingham | 41% | 11% | 31% | 7% | 10% | 100% |
8. Acceptance of any inconvenience caused by security screening (AVI0505)
Question asked: How strongly do you agree or disagree with the following statement: “Any inconvenience caused by the security screening was acceptable?”
Base numbers and measurement bias
Base numbers for this question are lower than for other questions. This is because passengers have the option to respond “not applicable” to this question, if they did not experience any inconvenience. The data presented here and in the accompanying data tables excludes “not applicable” responses.
However, as with last year, the number of “not applicable” responses in this year’s survey varies between airports. At East Midlands 3% of responses to this question were “not applicable”, compared to 26% at Manchester and 67% at Luton.
The high proportion of “not applicable” responses at Luton suggests inconsistency in the way that interviewers were recording responses compared to interviewers at other airports. We do not consider this data comparable to other airports, and have therefore excluded Luton from analysis of this question in 2025.
We are working with the Civil Aviation Authority to ensure greater consistency of interviewer behaviour across airports in future surveys.
The majority (93%) of passengers agreed or strongly agreed that any inconvenience caused by security screening was acceptable, with only 2% disagreeing or strongly disagreeing.
As shown in Chart 3, agreement that any inconvenience was acceptable was highest at Gatwick (98% agreed or strongly agreed), followed by East Midlands (96%).
Overall disagreement was highest at Birmingham (5%), followed by Manchester (3%).
Chart 3: Levels of agreement and disagreement with the statement “any inconvenience caused by the security screening was acceptable” at UK airports, 2025[footnote 1]
| Airport | Strongly agree | Agree | Neither | Disagree | Strongly disagree | Total |
|---|---|---|---|---|---|---|
| East Midlands | 79% | 17% | 2% | 1% | 1% | 100% |
| Manchester | 55% | 37% | 5% | 2% | 0% | 100% |
| Heathrow | 46% | 45% | 6% | 2% | 0% | 100% |
| Gatwick | 32% | 66% | 2% | 0% | 0% | 100% |
| Stansted | 27% | 66% | 5% | 2% | 1% | 100% |
| London City | 26% | 66% | 6% | 1% | 1% | 100% |
| Birmingham | 16% | 70% | 10% | 4% | 1% | 100% |
9. Airport summaries
9.1 Birmingham
At Birmingham, 84% of passengers reported that they were satisfied or very satisfied with their experience of security screening (Chart 4). This is a slight increase compared to 2024 (81%).
Chart 4: Levels of satisfaction and dissatisfaction with security screening at Birmingham, 2025[footnote 1]
| Airport | Very satisfied | Satisfied | OK | Dissatisfied | Very dissatisfied | Total |
|---|---|---|---|---|---|---|
| Birmingham | 40% | 44% | 12% | 3% | 1% | 100% |
The aspects that passengers were least satisfied with at Birmingham were queuing (13% of passengers) and the removal of shoes (4%). These were the highest proportions of any airport for both aspects. The equivalent aspects in 2024 were queuing (19%) and general organisation (4%).
The aspects that passengers were most satisfied with at Birmingham were the fast speed of the screening process (27%) and staff attitude and politeness (11%).
Only 41% of passengers at Birmingham reported queuing for less than 5 minutes at security screening, with 10% reporting queuing for more than 20 minutes (Chart 5). This is higher than the proportion at any other airport.
Chart 5: Reported queuing times at security screening at Birmingham, 2025[footnote 1]
| Airport | 1 to 5 minutes | 6 to 9 minutes | 10 to 15 minutes | 16 to 20 minutes | Over 20 minutes | Total |
|---|---|---|---|---|---|---|
| Birmingham | 41% | 11% | 31% | 7% | 10% | 100% |
Most passengers (85%) at Birmingham agreed or strongly agreed that any inconvenience caused by security screening was acceptable, higher than the 79% in 2024. The proportion strongly agreeing was particularly low compared to other airports (16%).
9.2 East Midlands
At East Midlands, 96% of passengers surveyed reported that they were satisfied or very satisfied with their experience of security screening (Chart 6), the highest proportion across all surveyed airports.
Chart 6: Levels of satisfaction and dissatisfaction with security screening at East Midlands, 2025[footnote 1]
| Airport | Very satisfied | Satisfied | OK | Dissatisfied | Very dissatisfied | Total |
|---|---|---|---|---|---|---|
| East Midlands | 82% | 14% | 4% | 1% | 0% | 100% |
The aspects that passengers were least satisfied with at East Midlands were queuing (4%) and the intrusive checking of bags (2%). The aspects that passengers were most satisfied with were the fast speed of the screening process (48%) and staff attitude and politeness (18%). The latter was the highest proportion of any airport.
Most passengers at East Midlands (79%) reported queuing for no more than 5 minutes at security screening (Chart 7), the second highest proportion after Luton. Only 1% of passengers at East Midlands reported queuing for more than 20 minutes.
Chart 7: Reported queuing times at security screening at East Midlands, 2025[footnote 1]
| Airport | 1 to 5 minutes | 6 to 9 minutes | 10 to 15 minutes | 16 to 20 minutes | Over 20 minutes | Total |
|---|---|---|---|---|---|---|
| East Midlands | 79% | 7% | 10% | 4% | 1% | 100% |
Most passengers (96%) at East Midlands agreed or strongly agreed that any inconvenience caused by security screening was acceptable, with only 2% disagreeing or strongly disagreeing with the statement.
9.3 Gatwick
At Gatwick, 84% of passengers surveyed reported that they were satisfied or very satisfied with their experience of security screening (Chart 8), a lower proportion than in 2024 (91%).
Chart 8: Levels of satisfaction and dissatisfaction with security screening at Gatwick, 2025[footnote 1]
| Airport | Very satisfied | Satisfied | OK | Dissatisfied | Very dissatisfied | Total |
|---|---|---|---|---|---|---|
| Gatwick | 43% | 41% | 15% | 0% | 0% | 100% |
The aspects that passengers were least satisfied with at Gatwick were unprepared passengers (6%) and general organisation (5%). The aspects that passengers were most satisfied with were the fast speed of the screening process (39%) and being able to leave items in bag (16%).
Most passengers at Gatwick (77%) reported queuing for no more than 5 minutes at security screening (Chart 9), which is higher than in 2024 (61%).
Chart 9: Reported queuing times at security screening at Gatwick, 2025[footnote 1]
| Airport | 1 to 5 minutes | 6 to 9 minutes | 10 to 15 minutes | 16 to 20 minutes | Over 20 minutes | Total |
|---|---|---|---|---|---|---|
| Gatwick | 77% | 9% | 13% | 1% | 1% | 100% |
Most passengers (98%) at Gatwick agreed or strongly agreed that any inconvenience caused by security screening was acceptable. This proportion is higher than in 2024, when the equivalent was 94%.
9.4 Heathrow
At Heathrow, 90% of passengers surveyed reported that they were satisfied or very satisfied with their experience of security screening (Chart 10). This is higher than in 2024 when the equivalent proportion was 86%.
Chart 10: Levels of satisfaction and dissatisfaction with security screening at Heathrow, 2025[footnote 1]
| Airport | Very satisfied | Satisfied | OK | Dissatisfied | Very dissatisfied | Total |
|---|---|---|---|---|---|---|
| Heathrow | 59% | 31% | 9% | 1% | 0% | 100% |
The aspects that passengers were least satisfied with at Heathrow were general organisation (2%) and queuing (2%). The equivalent aspects in 2024 were queuing (5%) and the slow speed of the screening process (4%).
The aspects that passengers were most satisfied with at Heathrow were the fast speed of the screening process (27%) and general organisation (8%).
Most passengers (69%) at Heathrow reported queuing for no more than 5 minutes at security screening. (Chart 11). Only 1% of passengers surveyed reported queuing for more than 20 minutes.
Chart 11: Reported queuing times at security screening at Heathrow, 2025[footnote 1]
| Airport | 1 to 5 minutes | 6 to 9 minutes | 10 to 15 minutes | 16 to 20 minutes | Over 20 minutes | Total |
|---|---|---|---|---|---|---|
| Heathrow | 69% | 11% | 18% | 2% | 1% | 100% |
Heathrow Terminal 5 had the highest proportion of passengers reporting queue times of 10 minutes or more (26%), followed by Terminal 3 (22%).
Most passengers (91%) at Heathrow agreed or strongly agreed that any inconvenience caused by security screening was acceptable. This is slightly higher than 2024, when the equivalent proportion was 89%.
9.5 London City
At London City, 85% of passengers surveyed reported that they were satisfied or very satisfied with their experience of security screening (Chart 12). This is lower than in 2024 when the equivalent proportion was 97%.
Chart 12: Levels of satisfaction and dissatisfaction with security screening at London City, 2025[footnote 1]
| Airport | Very satisfied | Satisfied | OK | Dissatisfied | Very dissatisfied | Total |
|---|---|---|---|---|---|---|
| London City | 48% | 37% | 13% | 2% | 0% | 100% |
The aspects that passengers were least satisfied with at London City, were queuing (5%) and the slow speed of the screening process (3%). The restriction of liquids (4%) and queuing (2%) were the most commonly reported least satisfactory aspects in 2024.
The aspects that passengers were most satisfied with were the fast speed of the screening process (60%) and staff attitude and politeness (12%).
Most passengers (69%) at London City reported queuing for no more than 5 minutes at security screening, with only 2% reporting queuing times of more than 20 minutes (Chart 13). In 2024, 81% of passengers surveyed reported queuing for no more than 5 minutes, a higher proportion than in 2025.
Chart 13: Reported queuing times at security screening at London City, 2025[footnote 1]
| Airport | 1 to 5 minutes | 6 to 9 minutes | 10 to 15 minutes | 16 to 20 minutes | Over 20 minutes | Total |
|---|---|---|---|---|---|---|
| London City | 69% | 12% | 15% | 2% | 2% | 100% |
Most passengers (92%) at London City agreed or strongly agreed that any inconvenience caused by security screening was acceptable. This is similar to 2024 when the equivalent proportion was 93%.
9.6 Luton
At Luton, 74% of passengers surveyed reported that they were satisfied or very satisfied with their experience of security screening (Chart 14). This is higher than in 2024, when the equivalent proportion was 69%.
3% of passengers at Luton reported being dissatisfied or very dissatisfied, which is lower than 2024 when the equivalent proportion was 6%.
Chart 14: Levels of satisfaction and dissatisfaction with security screening at Luton, 2025[footnote 1]
| Airport | Very satisfied | Satisfied | OK | Dissatisfied | Very dissatisfied | Total |
|---|---|---|---|---|---|---|
| Luton | 54% | 21% | 23% | 2% | 0% | 100% |
The aspects that passengers were least satisfied with at Luton were the slow speed of the screening process (2% of passengers) and queuing (1%). The slow speed of the screening process and queuing were also the most commonly reported least satisfactory aspects in 2024 (5% and 3% respectively).
Luton had the highest proportion of passengers who reported ‘None’ as the least satisfactory aspect of security screening (96%).
The aspect that passengers were most satisfied with at Luton was the fast speed of the screening process (38%), followed by help with young children (4%).
Most passengers (80%) at Luton reported queuing for no more than 5 minutes at security screening, with only 2% reporting queue times of more than 15 minutes (Chart 15). In 2024, 77% of passengers surveyed reported queuing for no more than 5 minutes.
Chart 15: Reported queuing times at security screening at Luton, 2025[footnote 1]
| Airport | 1 to 5 minutes | 6 to 9 minutes | 10 to 15 minutes | 16 to 20 minutes | Over 20 minutes | Total |
|---|---|---|---|---|---|---|
| Luton | 80% | 3% | 16% | 1% | 0% | 100% |
Agreement or disagreement with the statement “any inconvenience caused by the security screening was acceptable” at Luton
At Luton, around two-thirds of the responses to the question of whether any inconvenience caused by security screening was acceptable were “not applicable” in 2025.
The high proportion of “not applicable” responses at Luton suggests inconsistency in the way that interviewers were recording responses compared to interviewers at other airports. We do not consider this data comparable to other airports, and have therefore excluded Luton from analysis of this question in 2025.
9.7 Manchester
At Manchester, 91% of passengers surveyed reported that they were satisfied or very satisfied with their experience of security screening (Chart 16), the second highest proportion across all airports surveyed. This is higher than in 2024, when the equivalent proportion was 87%.
Chart 16: Levels of satisfaction and dissatisfaction with security screening at Manchester, 2025[footnote 1]
| Airport | Very satisfied | Satisfied | OK | Dissatisfied | Very dissatisfied | Total |
|---|---|---|---|---|---|---|
| Manchester | 70% | 21% | 7% | 2% | 0% | 100% |
The aspects that passengers were least satisfied with at Manchester were general organisation (3%) and queuing (2%). The least satisfactory aspects in 2024 were general organisation (4%) and the slow speed of the screening process (4%).
The aspects that passengers were most satisfied with at Manchester were the fast speed of the screening process (35%) and being able to leave items in bag (12%).
Queuing question at Manchester
In 2025, around 10% of responses to the queuing question at Manchester were “no answer” responses, which is much higher than at other airports. It is possible that some of these responses were passengers reporting not having to queue at all, which should have been recorded in the “1 to 5 minutes” category. We are working with the CAA to ensure consistency of interviewer behaviour across airports.
The proportion of passengers at Manchester who reported queuing for no more than 5 minutes at security screening was 48%, higher than in 2024 (44%). 5% of passengers surveyed reported queuing for more than 20 minutes (Chart 17).
Chart 17: Reported queuing times at security screening at Manchester, 2025[footnote 1]
| Airport | 1 to 5 minutes | 6 to 9 minutes | 10 to 15 minutes | 16 to 20 minutes | Over 20 minutes | Total |
|---|---|---|---|---|---|---|
| Manchester | 48% | 12% | 30% | 6% | 5% | 100% |
Most passengers (92%) at Manchester agreed or strongly agreed that any inconvenience caused by security screening was acceptable. This is slightly higher than in 2024 when the equivalent proportion was 88%.
9.8 Stansted
At Stansted, 82% of passengers surveyed reported that they were satisfied or very satisfied with their experience of security screening (Chart 18), a similar proportion to 2024 (81%).
Chart 18: Levels of satisfaction and dissatisfaction with security screening at Stansted, 2025[footnote 1]
| Airport | Very satisfied | Satisfied | OK | Dissatisfied | Very dissatisfied | Total |
|---|---|---|---|---|---|---|
| Stansted | 35% | 47% | 15% | 2% | 1% | 100% |
The aspects that passengers were least satisfied with at Stansted were queuing (7%) and the slow speed of screening process (3%). The equivalent aspects in 2024 were queuing (9%) and the restriction of liquids (3%).
The aspects that passengers were most satisfied with were the fast speed of the screening process (27%) and being able to leave items in bag (8%).
The proportion of passengers at Stansted who reported queuing for no more than 5 minutes at security screening was 43%, the second lowest proportion after Birmingham (Chart 19). 6% of surveyed passengers at Stansted reported queuing for more than 20 minutes, the second highest proportion after Birmingham.
Chart 19: Reported queuing times at security screening at Stansted, 2025[footnote 1]
| Airport | 1 to 5 minutes | 6 to 9 minutes | 10 to 15 minutes | 16 to 20 minutes | Over 20 minutes | Total |
|---|---|---|---|---|---|---|
| Stansted | 43% | 14% | 29% | 7% | 6% | 100% |
Most passengers (93%) at Stansted agreed or strongly agreed that any inconvenience caused by security screening was acceptable, slightly higher than in 2024 (91%).
10. About these statistics
These statistics are official statistics. They comply with the standards of trustworthiness, quality, and value in the Code of Practice for Statistics. More information about these statistics can be found in the Aviation statistics: notes and definitions.
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13. Contact us
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Figures in this chart are rounded, so may not add up to 100%. Totals quoted in the commentary have been calculated using unrounded figures, so there may sometimes appear to be a discrepancy between the sum of the constituent parts and the totals shown. Unrounded figures are available in the data tables accompanying this release. ↩ ↩2 ↩3 ↩4 ↩5 ↩6 ↩7 ↩8 ↩9 ↩10 ↩11 ↩12 ↩13 ↩14 ↩15 ↩16 ↩17 ↩18 ↩19
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In 2025, around 10% of responses to this question at Manchester were “no answer” responses, which is much higher than at other airports. It is possible that some of these responses were passengers reporting not having to queue at all, which should have been recorded in the “1 to 5 minutes” category. We are working with the CAA to ensure consistency of interviewer behaviour across airports. ↩