Publications: research and analysis

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359 publications by HM Revenue & Customs ×
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  1. Video Game Tax Relief Evaluation

    • HMRC
    • Research and analysis
  2. Customer experience of Intelligent Telephony Automation

    • HMRC
    • Research and analysis
  3. HM Revenue and Customs individuals, small businesses and agents customer survey 2016

    • HMRC
    • Research and analysis
  4. National Insurance number confirmation research

    • HMRC
    • Research and analysis
  5. Exploring small business and agent attitudes and engagement with Making Tax Digital

    • HMRC
    • Research and analysis
  6. Exploring public attitudes towards owing a debt to HMRC and its effect on credit ratings

    • HMRC and ONS
    • Research and analysis
  7. Understanding how and why customers respond to HMRC targeted growth messaging

    • HMRC
    • Research and analysis
  8. Assisted Digital - customer insight and pilot evaluation research

    • HMRC
    • Research and analysis
  9. Self Assessment Communications Campaign Tracking Report, 2015 to 2016

    • HMRC
    • Research and analysis
  10. Understanding the online e-cigarette market

    • HMRC
    • Research and analysis
  11. Views on use of BBSI (Bank and Building Society Savings Interest) to update tax affairs

    • HMRC
    • Research and analysis
  12. Juvenile National Insurance Number Registration – understanding communication needs

    • HMRC
    • Research and analysis
  13. Uses of cash and electronic payments

    • HMRC
    • Research and analysis
  14. Exploration of the Offshore Investment Market

    • HMRC
    • Research and analysis
  15. Managing Pay As You Earn in real time: challenges faced by micro-employers

    • HMRC
    • Research and analysis
  16. Testing of P2 prototype amongst PAYE customers

    • HMRC
    • Research and analysis
  17. Testing of P800 prototype amongst PAYE customers

    • HMRC
    • Research and analysis
  18. Customer views on P2 and P800 prototypes

    • HMRC
    • Research and analysis
  19. HMRC stakeholder engagement research 2015

  20. Large Business Survey 2015

    • HMRC
    • Research and analysis
  21. Mid-size business customer survey 2015

    • HMRC
    • Research and analysis
  22. Exploring online services – qualitative research with HMRC’s trust customers

    • HMRC
    • Research and analysis
  23. Reporting requirements for employment intermediaries

    • HMRC
    • Research and analysis
  24. HM Revenue and Customs individuals, small businesses and agents customer survey 2015

    • HMRC
    • Research and analysis
  25. Tax credits: debt transfer

    • HMRC
    • Research and analysis
  26. Corporation Tax: repayments research

    • HMRC
    • Research and analysis
  27. Scottish Rate of Income Tax implementation customer insight

    • HMRC
    • Research and analysis
  28. Transferable tax allowance for married couples and civil partners

    • HMRC
    • Research and analysis
  29. Annual tax summaries – tolerance testing

    • HMRC
    • Research and analysis
  30. Intermediaries legislation qualitative research

    • HMRC
    • Research and analysis
  31. Preliminary Assessment of 2014 Residential SDLT 'Slice' Reforms

    • HMRC
    • Research and analysis
  32. HMRC debtor behaviour

    • HMRC
    • Research and analysis
  33. Feasibility study into evaluating the labour and childcare market impacts of Tax-Free Childcare and the Free Early Education Entitlement

    • HMRC
    • Research and analysis
  34. Exploring public attitudes to tax avoidance in 2015

    • HMRC
    • Research and analysis
  35. HMRC customer views on the revised customer charter

    • HMRC
    • Research and analysis
  36. Understanding individuals’ decisions to enter and exit marketed tax avoidance schemes

    • HMRC
    • Research and analysis
  37. Compliance Perceptions Survey 2014

    • HMRC
    • Research and analysis
  38. The use and impact of Venture Capital Schemes

    • HMRC
    • Research and analysis
  39. Exploring the communications preferences of different audience groups to support the take-up of new HMRC digital services

    • HMRC
    • Research and analysis
  40. Annual Tax Summaries Evaluation

    • HMRC
    • Research and analysis