Publications: research and analysis

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385 publications by HM Revenue & Customs ×
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  1. Customer experience of the acceptability of the time taken to reach an end result

    • HMRC
    • Research and analysis
  2. Evaluation of growth hubs pilot

    • HMRC
    • Research and analysis
  3. Charitable giving and Gift Aid research

    • HMRC
    • Research and analysis
  4. Letter testing with HMRC Self Assessment customers

    • HMRC
    • Research and analysis
  5. VAT partial exemption

    • HMRC
    • Research and analysis
  6. Sources of company income

    • HMRC
    • Research and analysis
  7. Exploring small producers and importers of soft drinks with added sugar

    • HMRC
    • Research and analysis
  8. Making Tax Digital for Business: Survey of small businesses and landlords

    • HMRC
    • Research and analysis
  9. Real Time Information programme - post implementation review

    • HMRC
    • Research and analysis
  10. Capital Gains Tax Entrepreneurs’ Relief: Behaviours and Motivations

    • HMRC
    • Research and analysis
  11. Research into the influence of IHT reliefs and exemptions

    • HMRC
    • Research and analysis
  12. Behaviours and experiences in relation to VAT registration

    • HMRC
    • Research and analysis
  13. Sharing Economy: User characteristics and tax reporting behaviour

    • HMRC
    • Research and analysis
  14. Understanding barriers in determining employment status in SMEs

    • HMRC
    • Research and analysis
  15. 2015 UK VAT Registered Importer and Exporter Population

  16. The Hidden Economy in Great Britain

    • HMRC
    • Research and analysis
  17. Child Benefit letter testing

    • HMRC
    • Research and analysis
  18. Scottish Rate of Income Tax Campaign Evaluation

    • HMRC
    • Research and analysis
  19. Tax Credits communications campaign tracking 2016

    • HMRC
    • Research and analysis
  20. Webchat Customer Research

    • HMRC
    • Research and analysis
  21. Understanding evasion by small and mid-sized businesses

    • HMRC
    • Research and analysis
  22. Understanding the impact of stopping tax credits on the self-employed: Phase 2

    • HMRC
    • Research and analysis
  23. Stopping Tax Credits and the Transition to Universal Credit: qualitative research to explore the customer experience

    • DWP and HMRC
    • Research and analysis
  24. Understanding the in-year finalisation process for self-employed tax credit customers

    • HMRC
    • Research and analysis
  25. Diverted Profits Tax Yield: methodological note

  26. Prevalence of individuals shopping online from overseas and handling of VAT

    • HMRC
    • Research and analysis
  27. Video Game Tax Relief Evaluation

    • HMRC
    • Research and analysis
  28. HM Revenue and Customs individuals, small businesses and agents customer survey 2016

    • HMRC
    • Research and analysis
  29. Customer experience of Intelligent Telephony Automation

    • HMRC
    • Research and analysis
  30. National Insurance number confirmation research

    • HMRC
    • Research and analysis
  31. Exploring small business and agent attitudes and engagement with Making Tax Digital

    • HMRC
    • Research and analysis
  32. Exploring public attitudes towards owing a debt to HMRC and its effect on credit ratings

    • HMRC and ONS
    • Research and analysis
  33. Understanding how and why customers respond to HMRC targeted growth messaging

    • HMRC
    • Research and analysis
  34. Assisted Digital - customer insight and pilot evaluation research

    • HMRC
    • Research and analysis
  35. Self Assessment Communications Campaign Tracking Report, 2015 to 2016

    • HMRC
    • Research and analysis
  36. Understanding the online e-cigarette market

    • HMRC
    • Research and analysis
  37. Views on use of BBSI (Bank and Building Society Savings Interest) to update tax affairs

    • HMRC
    • Research and analysis
  38. Juvenile National Insurance Number Registration – understanding communication needs

    • HMRC
    • Research and analysis
  39. Uses of cash and electronic payments

    • HMRC
    • Research and analysis
  40. Exploration of the Offshore Investment Market

    • HMRC
    • Research and analysis