Publications: research and analysis

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369 publications by HM Revenue & Customs ×
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  1. Child Benefit letter testing

    • HMRC
    • Research and analysis
  2. Scottish Rate of Income Tax Campaign Evaluation

    • HMRC
    • Research and analysis
  3. Tax Credits communications campaign tracking 2016

    • HMRC
    • Research and analysis
  4. Webchat Customer Research

    • HMRC
    • Research and analysis
  5. Understanding evasion by small and mid-sized businesses

    • HMRC
    • Research and analysis
  6. Understanding the impact of stopping tax credits on the self-employed: Phase 2

    • HMRC
    • Research and analysis
  7. Stopping Tax Credits and the Transition to Universal Credit: qualitative research to explore the customer experience

    • DWP and HMRC
    • Research and analysis
  8. Understanding the in-year finalisation process for self-employed tax credit customers

    • HMRC
    • Research and analysis
  9. Diverted Profits Tax Yield: methodological note

  10. Prevalence of individuals shopping online from overseas and handling of VAT

    • HMRC
    • Research and analysis
  11. Video Game Tax Relief Evaluation

    • HMRC
    • Research and analysis
  12. HM Revenue and Customs individuals, small businesses and agents customer survey 2016

    • HMRC
    • Research and analysis
  13. Customer experience of Intelligent Telephony Automation

    • HMRC
    • Research and analysis
  14. National Insurance number confirmation research

    • HMRC
    • Research and analysis
  15. Exploring small business and agent attitudes and engagement with Making Tax Digital

    • HMRC
    • Research and analysis
  16. Exploring public attitudes towards owing a debt to HMRC and its effect on credit ratings

    • HMRC and ONS
    • Research and analysis
  17. Understanding how and why customers respond to HMRC targeted growth messaging

    • HMRC
    • Research and analysis
  18. Assisted Digital - customer insight and pilot evaluation research

    • HMRC
    • Research and analysis
  19. Self Assessment Communications Campaign Tracking Report, 2015 to 2016

    • HMRC
    • Research and analysis
  20. Understanding the online e-cigarette market

    • HMRC
    • Research and analysis
  21. Views on use of BBSI (Bank and Building Society Savings Interest) to update tax affairs

    • HMRC
    • Research and analysis
  22. Juvenile National Insurance Number Registration – understanding communication needs

    • HMRC
    • Research and analysis
  23. Uses of cash and electronic payments

    • HMRC
    • Research and analysis
  24. Exploration of the Offshore Investment Market

    • HMRC
    • Research and analysis
  25. Managing Pay As You Earn in real time: challenges faced by micro-employers

    • HMRC
    • Research and analysis
  26. Testing of P800 prototype amongst PAYE customers

    • HMRC
    • Research and analysis
  27. Customer views on P2 and P800 prototypes

    • HMRC
    • Research and analysis
  28. Testing of P2 prototype amongst PAYE customers

    • HMRC
    • Research and analysis
  29. HMRC stakeholder engagement research 2015

  30. Mid-size business customer survey 2015

  31. Large Business Survey 2015

    • HMRC
    • Research and analysis
  32. Exploring online services – qualitative research with HMRC’s trust customers

    • HMRC
    • Research and analysis
  33. Reporting requirements for employment intermediaries

    • HMRC
    • Research and analysis
  34. HM Revenue and Customs individuals, small businesses and agents customer survey 2015

    • HMRC
    • Research and analysis
  35. Tax credits: debt transfer

    • HMRC
    • Research and analysis
  36. Corporation Tax: repayments research

    • HMRC
    • Research and analysis
  37. Scottish Rate of Income Tax implementation customer insight

    • HMRC
    • Research and analysis
  38. Transferable tax allowance for married couples and civil partners

    • HMRC
    • Research and analysis
  39. Annual tax summaries – tolerance testing

    • HMRC
    • Research and analysis
  40. Intermediaries legislation qualitative research

    • HMRC
    • Research and analysis