User researcher: skills they need

The career framework sets out the skills required for user researchers working in government.



This is the standardised cross-government guidance for the user research role. The guidance will be iterated further as the user research community evolves.

There are 5 other ‘role levels’ in user research:

Find out about the other specialist roles in the Digital, Data and Technology Profession.

Published 23 March 2017
Last updated 5 April 2017 + show all updates
  1. Version 2 of this guidance contains updated capabilities and some remapping of Civil Service competencies to the job role.
  2. First published.