© Crown copyright 2017
This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: firstname.lastname@example.org.
Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned.
This publication is available at https://www.gov.uk/government/publications/user-researcher-role-description/user-researcher-role-description
This content is part of the Digital, Data and Technology (DDaT) Capability Framework which describes the skills and Civil Service competencies needed for each role in the DDaT Profession. Please send any feedback on this content, or of your experience using it, to: email@example.com.
1. What a user researcher does
User researchers plan, design and carry out research activities with users that help teams get a deep understanding of the people that use government services.
Research informs policy, proposition, service, content and interaction design so that services work well for users and achieve their policy intent.
2. User researcher role levels
The role levels are:
- head of user research
- lead user researcher
- senior user researcher
- user researcher
- junior user researcher
- associate user researcher
3. Other roles in user-centred design
There are 6 other roles in user centred design: