Research and analysis

Tax credits proliferation

This report describes how customers feel about receiving SMS reminders to renew their tax credits.

• From: HM Revenue & Customs
• Published: 14 August 2019

Documents

Tax credits proliferation research

Ref: HMRC Research Report 552

PDF, 1.16 MB, 14 pages

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Details

This research helped us understand the customer experience of receiving SMS reminder messages and how customers could be encouraged to renew before the deadline.

It consisted of 7 in-depth interviews and 7 focus groups.

Published 14 August 2019