© Crown copyright 2017
This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: email@example.com.
Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned.
This publication is available at https://www.gov.uk/government/publications/service-owner-role-description/service-owner-role-description
This content is part of the Digital, Data and Technology (DDaT) Capability Framework which describes the DDaT roles in government and the skills needed to do them.
1. What a service owner does
A service owner is accountable for the quality of their service. They adopt a portfolio view, managing end-to-end services which include multiple products and channels.
- operate at scale and provide the connection between multidisciplinary business areas and stakeholders
- make sure the necessary business processes are followed and participate in the governance of the service, including acting as a point of escalation for the delivery teams
- own the budget and allocate funding to areas of the service based on their decisions about priorities
- communicate the benefits and performance of their service
- are ultimately responsible for the successful operation and continuous improvement of the service
2. Service owner role level
The role level is:
3. Other roles in product and delivery
There are 4 other roles in product and delivery: