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1. What a service owner does
A service owner is accountable for the quality of their service. They adopt a portfolio view, managing end-to-end services which include multiple products and channels.
- operate at scale and provide the connection between multidisciplinary business areas and stakeholders
- make sure the necessary business processes are followed and participate in the governance of the service, including acting as a point of escalation for the delivery teams
- own the budget and allocate funding to areas of the service based on their decisions about priorities
- communicate the benefits and performance of their service
- are ultimately responsible for the successful operation and continuous improvement of the service
2. Other roles in product and delivery
There are 4 other roles in product and delivery: