Right Time Indicator (RTI) statistics

A measure of the average time it took to process new claims and changes in circumstances for Housing Benefit and Council Tax Benefit.


Statistical release

This file may not be suitable for users of assistive technology. Request a different format.

If you use assistive technology and need a version of this document in a more accessible format please email quoting your address, telephone number along with the title of the publication ("Statistical release"), and its reference (Unique reference: 2047-1904).


This statistical release contains official statistics on the Right Time Indicator (RTI) performance measure. This is a measure of the average time taken to process Housing Benefit (HB) and Council Tax Benefit (CTB) new claims and changes of circumstances.

This release contains new statistics for January 2011 to March 2011, as well as summary statistics for April 2010 to March 2011.

Since 26 October 2011 the official statistics on Right Time Indicator (RTI) have been replaced by statistics on the speed of processing.

Coverage: Great Britain

Geographic breakdown: local authority / unitary authority

Help us improve GOV.UK

Please don't include any personal or financial information, for example your National Insurance or credit card numbers.