Guidance

IT service analyst: skills they need

The career framework sets out the skills required for IT service analysts working in government.

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Details

This is the standardised cross-government guidance for the IT service analyst role. The guidance will be iterated further as the IT service management community evolves.

There are 3 other role ‘levels’ in IT service management:

Find out about the other specialist roles in the Digital, Data and Technology profession.

Published 23 March 2017
Last updated 4 April 2017 + full page history
  1. Version 2 of this guidance contains updated capabilities and some remapping of Civil Service competencies to the job role.
  2. First published.