Decision

International Association of Bookkeepers (IAB) undertaking: November 2018

Undertaking from the International Association of Bookkeepers (IAB) to address non-compliance following a problem with issuing certificates.

Documents

International Association of Bookkeepers (IAB) undertaking: November 2018

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Details

Awarding organisation Issue Action taken Case status
International Association of Bookkeepers Failure to issue certificates Undertaking accepted Closed

As part of an incident that the International Association of Bookkeepers (IAB) notified us of, we found that the IAB had not issued qualification certificates to a number of learners. The affected learners had taken their assessments, had been issued with results and had a valid entitlement to certificates. Certificates had been withheld by IAB due to non-payment of the fees from the training provider. Achievement data had been released to the training provider which allowed it to claim for and recover funding for the full awards from funders. However, the training provider then failed to pay the learner registration fees to IAB.

IAB accepted that it had breached our General Conditions of Recognition in relation to the issuing of certificates, it gave us an undertaking to issue outstanding certificates to secure compliance with the Conditions.

IAB completed the steps specified in the undertaking and issued certificates to affected learners, the matter has now been closed.

Published 30 January 2019