Paper containing information and analysis about reviews of, and appeals against, HMRC’s tax decisions for the period 1 April 2012 to 31 March 2013.
Where a customer disagrees with a decision made by HM Revenue & Customs (HMRC), they can ask for a review, make an appeal to an independent tribunal, or take both actions.
Every year HMRC makes millions of decisions. Customers ask for reviews and make appeals in relation to only a small proportion of decisions.
Information for previous years can be found on the National Archives website.