Policy paper

HMCTS Vulnerability Action Plan

A plan outlining the way courts and tribunals are changing and improving to support vulnerable people to access the justice system.

Documents

HMCTS Vulnerability Action Plan October 2021 update

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HMCTS Vulnerability Action Plan

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email hmctsforms@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

These reports focus on identifying and understanding impacts for our vulnerable users and how we can support them.

We updated the plan in October 2023 to highlight action taken for our users.

The documents cover 3 main priority areas to help support vulnerable users. These are:

  • providing our vulnerable users with support to access and participate in court and tribunal services and signposting to other sources of information and support when needed
  • gathering and collating evidence and using it to identify impacts of changes on vulnerable users
  • making our services accessible for vulnerable users
Published 30 July 2020
Last updated 12 December 2023 + show all updates
  1. Changes to bullet points

  2. Updated action plan added - October 2023

  3. Added updated easy read version.

  4. Added update for April 2023

  5. October 2022 update added

  6. Easy read version added

  7. Added the Welsh translation for the Vulnerability Action Plan

  8. Vulnerability Action Plan April 2022 update added.

  9. Vulnerability Action Plan October update published.

  10. Welsh version published.

  11. First published.