Independent report

HMCTS Video Hearings process evaluation (phase 2) final report

This report sets out the findings of an independent evaluation of the Video Hearings service by the London School of Economics for HMCTS.

• From: HM Courts & Tribunals Service
• Published: 29 July 2020

Documents

HMCTS Video Hearings process evaluation (phase 2) final report

PDF, 1.22 MB, 58 pages

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Details

The following research reports on a process evaluation of the user experience of the HMCTS video hearings service.

The evaluation examines party-to-party hearings and party-to-state hearings in civil, family and tax jurisdictions. The evaluation includes observations of hearings, interviews with users and key stakeholders, and analyses of administrative data and documents. It explores the user and judicial experience of video hearings and contains recommendations about best practice for the video hearings process.

Published 29 July 2020