The career framework sets out the skills required for heads of service desk working in government.
This is the standardised cross-government guidance for the head of service desk role. The guidance will be iterated further as the IT operations community evolves.
There are 3 other role ‘levels’ in service desk management:
Find out about the other specialist roles in the Digital, Data and Technology profession.
Don’t include personal or financial information like your National Insurance number or credit card details.