Head of IT service management: skills they need

The skills and Civil Service competencies needed by heads of IT service management in government.



This is the standardised cross-government guidance for the head of IT service management role.

There are 3 other role levels in IT service management:

Find out about the other specialist roles in the Digital, Data and Technology Profession.

Published 23 March 2017
Last updated 4 June 2018 + show all updates
  1. Following a change in naming conventions, we have changed 'capabilities' to 'skills' and 'levels of mastery' to 'skill levels'.
  2. Version 2 of this guidance contains updated capabilities and some remapping of Civil Service competencies to the job role.
  3. First published.