HB Circular A2/2011: Emailing customer information to Debt Management
- Department for Work and Pensions
- Part of:
- Housing Benefit for local authorities: adjudication circulars
- 7 August 2013
Emailing customer information to Debt Management.
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This circular is to remind all local authority staff to follow the correct procedure when the content of correspondence includes customer information. Local authorities can only correspond with Debt Management by email if they use the GSI route.
This refers to emailing of:
- Housing Benefit overpayment referrals
- Local Authority Appendix 7’s
- general enquiries containing customer information
Published: 7 August 2013