FOI release

DBS FOI: Business process outsourcing contract

Information requested about the DBS business process outsourcing contract.


DBS FOI: Business process outsourcing contract

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The Home Office (Disclosure and Barring Service) announced back in 2012 that Tata would be taking over the major Business Process Outsourcing (BPO) services from Capita. The initial communication was that transition would be around June this year. That was revised to October I see from the DBS annual report.

I note in your published spend data that you paid Capita over £12M in June for D&B services and nothing to Tata, which seems surprising if full handover is close. Can I therefore ask:

  1. Is it still the intention for Tata to take over these services, and if so, what is the expected timing for full transition and “go live”? Is it still October2013?
  2. Is there a fall back or “drop dead” date that, if Tata cannot show they are ready, you will then terminate the agreement with them and follow an alternative route?
  3. Will there be another open competition if Tata fail to take over the contract?
  4. Work with Capita has continued beyond the original contract termination date of March 31st. What commercial basis are they operating under? If you cannot provide full information, can you confirm whether the cost of the “transition period” work with Capita is greater or less than the cost was previously under the contract, and by how much?
Published 18 October 2013