This statistical release covers passengers’ experiences of security screening at five UK airports: Heathrow, Gatwick, Stansted, Luton and Manchester. It is based on a short set of questions included in the CAA Passenger Survey during 2012.
- Over 90% of air passengers surveyed in 2012 said they were very or fairly satisfied with their experiences at security screening and 3% were very or fairly dissatisfied.
- The aspects of security screening with which passengers were least satisfied were:
- queuing (cited by 6%)
- slow speed of processing (5%).
- removal of shoes (4%)
- restriction of liquids (4%)
- The majority of passengers (72%) said there was no aspect with which they were least satisfied.
- The average time passengers said they spent queuing for security screening ranged from 5.3 minutes at Gatwick to 8.4 minutes at Stansted.
- The majority of passengers (91%) agreed that any inconvenience caused by the security screening was acceptable.
Information of Aviation statistics, including the pre-release access list and related technical documentation can be found here.
Related statistical releases
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