Emma Orr

Biography

Emma is an independent adviser on the Customer Experience Committee at HMRC. She developed an expert career in digital in the early 2000s by helping disrupted industries and global brands, such as Prudential (Finance) and Hearst (Publishing), adapt to the new online world. Emma then moved into e-commerce in 2008, leading customer growth at ASOS.com and then at The John Lewis Partnership. With an obvious passion for digital transformation, Emma joined Google in 2014 as an advisor to multinational private companies, first on Data Regulation and SaaS solutions and now leading Customer Experience for Google Cloud technology.