Press release

Director of personal injury claims management company that made million of nuisance calls is banned for 7 years

The director of a claims management company that made almost 6.4 million automated marketing calls in breach of regulations has been disqualified as a director for seven years.

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An investigation found a further 11 million calls were made but not connected.

Hassim Iqbal has been disqualified from acting as a director for failing to ensure that Check Point Claims Ltd (CPC) complied with regulations relating to the conduct of its business leading to the Ministry of Justice withdrawing its authorisation to provide claims management services.

The Information Commissioners Office also issued a monetary penalty notice for £250,000 as CPC had sent almost 6.4m automated marketing calls without prior consent having been obtained from the recipients.

Mr Iqbal signed a disqualification undertaking on 17 October 2017 for 7 years, which means he is banned from acting as a director of a limited company until November 2024.

CPC traded from July 2013 to February 2016 and generated leads for local solicitor firms pursuing personal injury claims, specifically relating to noise induced hearing loss and went into liquidation in March 2016.

In June 2015, the Information Commissioners Office (ICO) identified a total of 248 online complaints had been made about CPC and automated marketing calls made between 6 April and 30 September 2015, the details provided by complainants demonstrated the detrimental effect that such calls had had on them.

In October 2015 the Ministry of Justice audited CPC’s conduct and as a result of that audit, together with information provided by the company, the MoJ cancelled CPC’s authorisation to provide claims management services as it had not complied with the Conduct of Authorised Persons Rules 2014.

In May 2016 the ICO issued a final Monetary Penalty Notice for £250,000 which stated that the Commissioner:

  • found that CPC had breached Regulation 19 of the Privacy and Electronic Communications (EC Directive) Regulations 2003 by sending or instigating almost 6.4m automated marketing calls between 30 March and 30 September 2015 to subscribers without their prior consent
  • was satisfied that the breach was serious and considered that it was deliberate.

Commenting on the case Joanne Covell of Investigation & Enforcement Services, part of the Insolvency Service, stated:

This is a serious case where the actions of the director and the company have caused distress to members of the public in contravention of UK and EC regulations.

This ban reflects the seriousness of these actions and the robust stance that the Insolvency Service will take against those whose conduct falls below accepted commercial standards.

Andy Curry, Enforcement Group Manager at the Information Commissioner’s Office, said:

The people behind nuisance calls cause upset and distress and we’re in the business of cracking down on them.

We will pursue all options in the event of unpaid fines, and work closely with other regulators such as the Insolvency Service and Claims Management Regulator. The disqualification of a director behind a nuisance call firm is another welcome step in the fight.

Notes to Editors

Check Point Claims Ltd (Company Registration No. 07693783) was incorporated on 5 July 2011.

Hassim Iqbal is of Blackburn, Lancashire and his date of birth is March 1983.

A disqualification order has the effect that without specific permission of a court, a person with a disqualification cannot:

  • act as a director of a company
  • take part, directly or indirectly, in the promotion, formation or management of a company or limited liability partnership
  • be a receiver of a company’s property

Disqualification undertakings are the administrative equivalent of a disqualification order but do not involve court proceedings. Persons subject to a disqualification order are bound by a range of other restrictions.

The Insolvency Service, an executive agency sponsored by the Department for Business, Energy and Industrial Strategy (BEIS), administers the insolvency regime, and aims to deliver and promote a range of investigation and enforcement activities both civil and criminal in nature, to support fair and open markets. We do this by effectively enforcing the statutory company and insolvency regimes, maintaining public confidence in those regimes and reducing the harm caused to victims of fraudulent activity and to the business community, including dealing with the disqualification of directors in corporate failures. Further information about the work of the Insolvency Service, and how to complain about financial misconduct, is available.

BEIS’ mission is to build a dynamic and competitive UK economy that works for all, in particular by creating the conditions for business success and promoting an open global economy. The Criminal Investigations and Prosecutions team contributes to this aim by taking action to deter fraud and to regulate the market. They investigate and prosecute a range of offences, primarily relating to personal or company insolvencies. The agency also authorises and regulates the insolvency profession, assesses and pays statutory entitlement to redundancy payments when an employer cannot or will not pay employees, provides banking and investment services for bankruptcy and liquidation estate funds and advises ministers and other government departments on insolvency law and practice.

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Published 24 November 2017