Collection

VOSA service standards

Standards of service for VOSA's key operational and core activitites.

Contents

  1. Documents

These service level agreements and memoranda of agreement outline the levels of service VOSA stakeholders, such as trade associations, businesses, vehicle owners and operators, can expect in relation to:

  • compliance
  • education
  • enforcement
  • MOT
  • licensing
  • vehicle testing

VOSA aims to deliver quality, coordinated and customer-focused services in line with the government’s commitment to offering fair and effective services.

Documents

  1. The service we give you

    • 18 July 2013
    • Form
  2. MOT scheme memorandum of agreement

    • 16 July 2013
    • Corporate report
  3. VOSA Traffic Commissioners service level agreement

    • 18 August 2008
    • Corporate report
  4. Enforcement service level agreement

    • 19 July 2013
    • Corporate report
  5. MOT scheme service level agreement

    • 19 July 2013
    • Corporate report
  6. Services and enforcement memorandum of agreement

    • 16 July 2013
    • Corporate report
  7. Vehicle testing service level agreement

    • 19 July 2013
    • Corporate report

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