Overhead hoist: Freeway Easy Fit system with a swivelling trolley – risk of fixing pin moving or splaying

Manufactured by Prism – splayed or misplaced pins may lead to the hoop detaching and dropping the sling.


  • Check whether you have a system with a swivelling trolley. See the manufacturer’s Field Safety Notice (FSN) on how to do this.
  • Inspect these devices to ensure the swivel trolley fixing pin is correctly fitted (see FSN).
  • Quarantine any devices with splayed or misplaced pins.
  • For all systems with a swivelling trolley, contact the manufacturer to arrange replacement of the fixing pin with a permanent bolt.
  • Complete the Field Safety Notice acknowledgement form and return to the manufacturer.

Action by

All those involved in the provision, prescription, use and maintenance of this equipment.

Deadlines for actions

Actions underway: 08 September 2017

Actions complete: 25 September 2017

Manufacturer contacts

Brian Ruttle
Group Technical Manager
Prism Medical UK

Telephone: 01924 840 100

Email: technical@prismmedical.co.uk


If you are responsible for cascading these alerts in your organisation, these are our suggested distribution lists.

Trusts (NHS boards in Scotland)

CAS and NICAS liaison officers for onward distribution to all relevant staff including:

  • Equipment stores
  • Equipment libraries and stores
  • Health and safety managers
  • Maintenance staff
  • Occupational health departments
  • Occupational therapists
  • Physiotherapists
  • Purchasing managers
  • Risk managers
  • Supplies managers

Social services

Liaison officers for onward distribution to all relevant staff including:

  • Back care/manual handling advisors
  • Care at home staff
  • Care management team managers
  • Children’s disability services
  • Community care staff
  • Day centres (older people, learning disabilities, mental health, physical disabilities, respite care, autistic services)
  • Disability equipment stores
  • Education departments for equipment held in schools
  • Equipment stores
  • Equipment supplies managers
  • In-house domiciliary care providers (personal care services in the home)
  • In-house residential care homes
  • Loan store managers
  • Loaned equipment store managers
  • Occupational health departments
  • Occupational therapists
  • Schools with hoists

Independent distribution

Establishments registered with the Care Quality Commission (CQC) (England only)

  • Care homes providing nursing care
  • Care homes providing personal care
  • Domiciliary care providers
  • Further education colleges registered as care homes
  • Hospices
  • Hospitals in the independent sector

Establishments registered with OFSTED

  • Children’s services
  • Educational establishments with beds for children
  • Residential special schools

Please note: CQC and OFSTED do not distribute these alerts. Independent healthcare providers and social care providers can sign up to receive MDAs directly from the Department of Health’s Central Alerting System (CAS) by sending an email to: safetyalerts@dh.gsi.gov.uk and requesting this facility.



Send enquiries about this notice to MHRA, quoting reference number MDA/2017/026 or 2017/006/027/601/007.

Technical aspects

Sara Vincent or Catriona Blake, MHRA

Tel: 020 3080 7169 or 7219

Email: sara.vincent@mhra.gov.uk or catriona.blake@mhra.gov.uk

Clinical aspects

Devices Clinical Team, MHRA

Tel: 020 3080 7274

Email: dct@mhra.gov.uk

Reporting adverse incidents in England

Through Yellow Card

Northern Ireland

Alerts in Northern Ireland are distributed via the NICAS system.

Enquiries and adverse incident reports in Northern Ireland should be addressed to:

Northern Ireland Adverse Incident Centre, CMO Group,
Department of Health, Social Services and Public Safety

Tel: 028 9052 3868

Email: niaic@health-ni.gov.uk

Northern Ireland Adverse Incident Centre (NIAIC)

Please report directly to NIAIC using the forms on our website.


Enquiries and adverse incident reports in Scotland should be addressed to:

Incident Reporting and Investigation Centre,
Health Facilities Scotland,
NHS National Services Scotland

Tel: 0131 275 7575

Fax: 0131 314 0722

Email: nss.iric@nhs.net

Reporting adverse incidents in Scotland

NHS Boards and Local Authorities in Scotland – report to Health Facilities Scotland.

Contractors such as private hospitals carrying out NHS work and private care homes that accept social work funded clients – report to Health Facilities Scotland.

Private facilities providing care to private clients report to the Care Inspectorate and MHRA.


Enquiries in Wales should be addressed to:

Healthcare Quality Division,
Welsh Government

Tel: 02920 823 624 / 02920 825 510

Email: Haz-Aic@wales.gsi.gov.uk

Reporting adverse incidents in Wales

Report to MHRA through Yellow Card and follow specific advice for reporting in Wales in MDA/2004/054 (Wales).

Download documents

MDA/2017/026, Overhead hoist: Freeway Easy Fit system with a swivelling trolley

Published 24 August 2017