Accu-Chek® Insight insulin pump system manufactured by Roche Diabetes Care with NovoRapid® PumpCart® cartridges – risk of hyperglycaemia

Cartridges inserted incorrectly can leak insulin into the cartridge compartment, resulting in an under-delivery of insulin, which may lead to rapid deterioration of health, diabetic ketoacidosis or death.


  • Identify users of the Accu-Chek Insight insulin pump system.

  • Ensure that all patients and carers:

    • receive the manufacturer’s Field Safety Notice (FSN), including the Accu-Chek Insight Training Chart,

    • understand the problem detailed in the FSN and follow the advice given by the manufacturer
    • receive additional training on the information in the Accu-Chek Insight Training Chart
  • Include a copy of the FSN with the Accu-Chek Insight insulin pump system. The manufacturer will update the manual soon.

  • Return the FSN acknowledgment form to Roche as currently the manufacturer hasn’t received enough responses.

Action by

  • All healthcare workers responsible for patients who use these devices.

  • Diabetes departments.

Deadlines for actions

Actions underway: 12 September 2016

Actions complete: 26 September 2016

Manufacturer contacts

Roche Diabetes Care Accu-Chek Pump Care Line
Telephone: 0800 731 22 91


Manufacturer FSCA Reference: SB_RDC_2016_07


If you are responsible for cascading these alerts in your organisation, these are our suggested distribution lists.

Trusts (NHS boards in Scotland)

CAS and SABS (NI) liaison officers for onward distribution to all relevant staff including:

  • Community diabetes specialist nurses
  • Community hospitals
  • Community nurses/District nurses
  • Diabetes clinics/outpatients
  • Diabetes nurse specialists
  • Diabetes, directors of
  • Diabetologists
  • EBME departments
  • Equipment stores
  • Outpatient clinics
  • Paediatric diabetes nurse specialists
  • Pharmacists
  • Risk managers
  • Supplies managers

NHS England area teams

CAS liaison officers for onward distribution to all relevant staff including:

  • Community pharmacists
  • General practitioners

Independent distribution

Establishments registered with the Care Quality Commission (CQC) (England only)

  • Clinics
  • Hospices
  • Hospitals in the independent sector
  • Independent treatment centres
  • Private medical practitioners

Please note: CQC and OFSTED do not distribute these alerts. Independent healthcare providers and social care providers can sign up to receive MDAs directly from the Department of Health’s Central Alerting System (CAS) by sending an email to: and requesting this facility.



Send enquiries about this notice to MHRA, quoting reference number MDA/2016/015 or 2016/006/001/701/009.

Technical aspects

Enitan Taiwo and Jenifer Hannon

Tel: 020 3080 7122 and 020 3080 7153

Email: and

Clinical aspects

Mark Grumbridge, MHRA

Tel: 020 3080 7128


Reporting adverse incidents in England

Through Yellow Card

Northern Ireland

Alerts in Northern Ireland are distributed via the NI SABS system

Enquiries and adverse incident reports in Northern Ireland should be addressed to:

Northern Ireland Adverse Incident Centre,
CMO Group,
Department of Health,
Social Services and Public Safety
Tel: 028 9052 3868



Reporting adverse incidents in Northern Ireland

Please report directly to NIAIC using the forms on our website.


Enquiries and adverse incident reports in Scotland should be addressed to:

Incident Reporting and Investigation Centre,
Health Facilities Scotland,
NHS National Services Scotland
Tel: 0131 275 7575
Fax: 0131 314 0722


Reporting adverse incidents in Scotland

NHS Boards and Local Authorities in Scotland – report to Health Facilities Scotland.

Contractors such as private hospitals carrying out NHS work and private care homes that accept social work funded clients – report to Health Facilities Scotland.

Private facilities providing care to private clients report to the Care Inspectorate and MHRA.


Enquiries in Wales should be addressed to:

Healthcare Quality Division,
Welsh Government
Tel: 02920 823 624 / 02920 825 510

Reporting adverse incidents in Wales

Report to MHRA through Yellow Card and follow specific advice for reporting in Wales in MDA/2004/054 (Wales)

Download document


Help us improve GOV.UK

Don’t include personal or financial information like your National Insurance number or credit card details.