{"analytics_identifier":null,"base_path":"/foreign-travel-advice/new-caledonia","content_id":"a6b88bf7-e78f-4c0e-9de6-e291ee8a5305","description":"FCDO travel advice for New Caledonia. Includes safety and security, insurance, entry requirements and legal differences.  ","details":{"alert_status":[],"change_description":"New information about dual nationals returning to the UK (‘Entry requirements’ page).","change_history":[{"note":"New information about dual nationals returning to the UK (‘Entry requirements’ page).","public_timestamp":"2025-12-10T13:19:36Z"},{"note":"FCDO no longer advises against all but essential travel to New Caledonia ('Warnings and insurance' page).","public_timestamp":"2025-04-02T15:23:14Z"},{"note":" Updated information on public restrictions ('Safety and security' page). ","public_timestamp":"2024-09-26T17:56:42Z"},{"note":"Updated information on overnight curfews ('Safety and security' page). ","public_timestamp":"2024-08-22T10:45:21Z"},{"note":"Updated information on the overnight curfew ('Safety and security' page).","public_timestamp":"2024-08-07T12:57:54Z"},{"note":"The international airport at Nouméa-La Tontouta has reopened ('Warnings and insurance' page) and the overnight curfew has been shortened (‘Safety and security’ page). ","public_timestamp":"2024-06-18T16:09:06Z"},{"note":"The international airport at Nouméa-La Tontouta is closed until further notice ('Warnings and insurance' page).\r\n","public_timestamp":"2024-06-03T19:29:58Z"},{"note":"Updated information: The state of emergency has been lifted (‘Safety and security’ page). The international airport at Nouméa-La Tontouta is closed until at least 2 June ('Warnings and insurance' page).","public_timestamp":"2024-05-31T17:08:26Z"},{"note":"Evacuation flights have now ended and the international airport at Nouméa-La Tontouta is closed but will be reassessed after 2 June ('Warnings and insurance' page).","public_timestamp":"2024-05-31T15:04:08Z"},{"note":"Latest information on options for leaving New Caledonia; evacuation flights are likely to end soon (Warnings and insurance)","public_timestamp":"2024-05-27T11:34:32Z"},{"note":"Latest information on options for leaving New Caledonia","public_timestamp":"2024-05-25T17:19:20Z"},{"note":"Latest update: Information on evacuation flights ('Warnings and insurance' page).","public_timestamp":"2024-05-24T09:34:44Z"},{"note":"France, Australia, and New Zealand are carrying out evacuation flights (‘Warnings and insurance’ page).  ","public_timestamp":"2024-05-22T09:02:51Z"},{"note":"New information on the situation in New Caledonia (‘Warnings and insurance’ page).\r\n\r\n ","public_timestamp":"2024-05-21T11:35:54Z"},{"note":"Addition of request for British nationals in New Caledonia to register their presence (Warnings and insurance).","public_timestamp":"2024-05-17T17:18:01Z"},{"note":"FCDO now advises against all but essential travel to New Caledonia ('Warnings and insurance' and ‘Safety and security’ pages).","public_timestamp":"2024-05-17T10:25:42Z"},{"note":"Information on the State of Emergency declared for New Caledonia ('Warnings and insurance' and ‘Safety and security’ pages).","public_timestamp":"2024-05-15T19:17:30Z"},{"note":"Following ongoing protests and blockades, the French Government has announced a State of Emergency for New Caledonia, which will take effect from 05:00 16 May (Local Time).  (‘Safety and Security’ page)","public_timestamp":"2024-05-15T17:58:16Z"},{"note":"Information on the airport closure at Nouméa-La Tontouta ('Safety and security' page).","public_timestamp":"2024-05-15T09:51:43Z"},{"note":"Information regarding the ongoing protests in New Caledonia (‘Safety and security' page). ","public_timestamp":"2024-05-14T09:33:39Z"},{"note":"This travel advice has been rewritten to make it easier to read and understand.  ","public_timestamp":"2024-04-19T12:09:46Z"},{"note":"Information about the global terrorism risks to British nationals abroad on all FCDO travel advice pages.","public_timestamp":"2023-06-22T09:11:28Z"},{"note":"Updated information on Consular support contact information ('Summary' page).","public_timestamp":"2022-10-18T13:01:04Z"},{"note":"Updated information on end of COVID-19 restrictions for travel between France and New Caledonia ('Entry requirements' page)","public_timestamp":"2022-08-12T12:54:50Z"},{"note":"Updated information on relaxation of COVID-19 restrictions for entry to New Caledonia ('Entry requirements' page)","public_timestamp":"2022-05-19T13:03:29Z"},{"note":"Updated information on restrictions in place for entry to New Caledonia, depending on your vaccination status and country of departure ('Entry requirements' page)","public_timestamp":"2022-02-07T16:25:43Z"},{"note":"Update to information on getting a COVID-19 vaccine if you live in New Caledonia ('Coronavirus' page)\r\n","public_timestamp":"2021-09-13T14:36:47Z"},{"note":"Information about COVID-19 vaccines if you live in New Caledonia ('Coronavirus' page)","public_timestamp":"2021-02-25T11:19:09Z"},{"note":"Full review with amendments to the 'Summary', 'Coronavirus', 'Entry requirements' and 'Health' pages.","public_timestamp":"2021-01-27T14:50:40Z"},{"note":"If you are arriving in the UK from New Caledonia on or after 4am on 18 January you will need to self-isolate on your arrival, unless you have a valid exemption (‘Summary’ page)","public_timestamp":"2021-01-16T01:26:39Z"},{"note":"Updated information about entry restrictions when travelling to New Caledonia  ('Entry requirements' page)","public_timestamp":"2020-08-17T15:49:57Z"},{"note":"From 24 July, New Caledonia is exempt from the FCO advice against all non-essential international travel. This is based on the current assessment of COVID-19 risks    ","public_timestamp":"2020-07-24T13:11:54Z"},{"note":"New information on rules for entering the UK from 8 June.  ('Return to the UK' page)","public_timestamp":"2020-06-08T11:30:57Z"},{"note":"Addition of information and advice on financial support (‘Staying during coronavirus’ page)","public_timestamp":"2020-05-20T11:47:06Z"},{"note":"Travel certificate to be completed before being allowed entry to New Caledonia","public_timestamp":"2020-04-11T18:50:46Z"},{"note":"Addition of information on the requirement to complete a travel certificate to enter the Overseas Territories. If you are travelling from the French Overseas Territories to mainland France, you will need to complete a separate travel certificate ('Summary' page)","public_timestamp":"2020-04-10T20:18:35Z"},{"note":"Summary - this advice has been reviewed in full and reissued without amendment","public_timestamp":"2019-07-29T15:15:53Z"},{"note":"Latest update: Entry requirements section (Visas) - addition of information about the current visa policy for British Citizens visiting New Caledonia, which may change if the UK leaves the EU without a deal","public_timestamp":"2019-04-09T10:52:55Z"},{"note":"Latest update: This advice has been reviewed in full; Safety and security section (Road travel) – addition of information about International Driving Permit changes from 28 March 2019\r\n","public_timestamp":"2019-03-25T14:34:22Z"},{"note":"Latest update: Summary - addition of information about the availability of consular support","public_timestamp":"2019-03-22T17:50:34Z"},{"note":"Latest update: Health Section – revised guidance on sources of health information before travel","public_timestamp":"2018-12-06T14:40:06Z"},{"note":"Summary: Removal of advice about earthquake and tsunami warning on 5 December","public_timestamp":"2018-12-05T23:58:23Z"},{"note":"Summary - A 7.6 magnitude earthquake has struck off the Loyalty Islands in New Caledonia triggering a Tsunami warning. Further large aftershocks have been reported. Anyone on low lying coastal areas should be prepared to move to higher ground. Please follow the advice of the local authorities and monitor media channels.","public_timestamp":"2018-12-05T07:23:57Z"},{"note":"Latest update: This advice has been reviewed in full and reissued without amendment ","public_timestamp":"2018-11-16T15:05:06Z"}],"country":{"name":"New Caledonia","slug":"new-caledonia","synonyms":[]},"email_signup_link":"/foreign-travel-advice/new-caledonia/email-signup","max_cache_time":10,"parts":[{"body":"<h3 id=\"help-abroad-in-an-emergency\">Help abroad in an emergency</h3>\n\n<p>There is no British Embassy in New Caledonia and the <a href=\"https://www.gov.uk/world/organisations/british-embassy-paris\">British Embassy in Paris, France</a> supports British nationals who need emergency help from the UK government.</p>\n\n<h2 id=\"before-you-travel\">Before you travel </h2>\n\n<p>No travel can be guaranteed safe. Read all the advice in this guide. You may also find it helpful to: </p>\n\n<ul>\n  <li>see <a href=\"https://www.gov.uk/guidance/advice-for-women-travelling-abroad\">general advice for women travellers</a>\n</li>\n  <li>read our <a href=\"https://www.gov.uk/government/publications/disabled-travellers\">guide on disability and travel abroad</a>\n</li>\n  <li>see <a href=\"https://www.gov.uk/guidance/lesbian-gay-bisexual-and-transgender-foreign-travel-advice\">general advice for LGBT+ travellers</a>\n</li>\n  <li>read about <a href=\"https://www.gov.uk/guidance/solo-and-independent-travel\">safety for solo and independent travel</a>\n</li>\n  <li>see <a href=\"https://www.gov.uk/guidance/safer-adventure-travel-and-volunteering-overseas\">advice on volunteering and adventure travel abroad</a>\n</li>\n</ul>\n\n<h3 id=\"travel-insurance\">Travel insurance </h3>\n\n<p>If you choose to travel, research your destinations and <a href=\"https://www.gov.uk/guidance/foreign-travel-insurance\">get appropriate travel insurance</a>. Insurance should cover your itinerary, planned activities and expenses in an emergency. </p>\n\n<h2 id=\"about-fcdo-travel-advice\">About <abbr title=\"Foreign, Commonwealth &amp; Development Office\">FCDO</abbr> travel advice </h2>\n\n<p><abbr title=\"Foreign, Commonwealth &amp; Development Office\">FCDO</abbr> provides advice about risks of travel to help you make informed decisions. Find out <a href=\"https://www.gov.uk/guidance/about-foreign-commonwealth-development-office-travel-advice\">more about <abbr title=\"Foreign, Commonwealth &amp; Development Office\">FCDO</abbr> travel advice</a>. </p>\n\n<h3 id=\"get-travel-advice-updates\">Get travel advice updates</h3>\n\n<p>Sign up to <a href=\"https://www.gov.uk/foreign-travel-advice/new-caledonia/email-signup\">get email notifications</a> when this travel advice is updated. </p>\n\n<p>Follow <abbr title=\"Foreign, Commonwealth &amp; Development Office\">FCDO</abbr>:   </p>\n\n<ul>\n  <li><a rel=\"external\" href=\"https://x.com/fcdotravelgovuk\">travel advice on X</a></li>\n  <li><a rel=\"external\" href=\"https://www.facebook.com/FCDOTravel/\">travel advice on Facebook</a></li>\n  <li><a rel=\"external\" href=\"https://www.instagram.com/accounts/login/?next=https%3A%2F%2Fwww.instagram.com%2Ftravelaware%2F&amp;is_from_rle\">Travel Aware on Instagram</a></li>\n</ul>\n\n","slug":"warnings-and-insurance","title":"Warnings and insurance"},{"body":"<p>This information is for people travelling on a full <a href=\"https://www.gov.uk/types-of-british-nationality\">‘British citizen’ passport</a> from the UK. It is based on the UK government’s understanding of New Caledonia’s current rules for the most common types of travel. </p>\n\n<p>New Caledonia is an Overseas Territory of France (‘Territoire d’Outre-Mer’). The authorities in New Caledonia set and enforce entry rules. If you’re not sure how these requirements apply to you, contact the <a rel=\"external\" href=\"https://uk.ambafrance.org/-Consulate-in-London-\">French Consulate General in the UK</a>.    </p>\n\n<h2 id=\"passport-validity-requirements\">Passport validity requirements </h2>\n\n<p>Your passport must have an ‘expiry date’ at least 3 months after the date you plan to leave New Caledonia and have at least 2 blank pages.</p>\n\n<p>Check with your travel provider that your passport and other travel documents meet requirements. <a href=\"https://www.gov.uk/renew-adult-passport/renew\">Renew your passport</a> if you need to.  </p>\n\n<p>You will be denied entry if you do not have a valid travel document or try to use a passport that has been reported lost or stolen. </p>\n\n<h2 id=\"dual-nationals\">Dual nationals</h2>\n\n<p>When returning to the UK, British citizens must carry a valid <a href=\"https://www.gov.uk/browse/abroad/passports\">British passport</a> or <a href=\"https://www.gov.uk/right-of-abode/apply-for-a-certificate-of-entitlement\">certificate of entitlement</a>. See <a href=\"https://www.gov.uk/dual-citizenship\">Dual citizenship</a>.</p>\n\n<h2 id=\"visa-requirements\">Visa requirements </h2>\n\n<p>You can visit New Caledonia without a visa for up to 90 days for tourism or business. To stay longer, to work or study, for business travel or for other reasons, <a rel=\"external\" href=\"https://france-visas.gouv.fr/en/royaume-uni\">check the visa application process and timelines</a> on the French visa website.   </p>\n\n<h3 id=\"uk-residents-of-new-caledonia\">UK residents of New Caledonia </h3>\n\n<p>Carry your residence document, as well as your passport, when entering or exiting New Caledonia. If you’ve applied but not yet received your document, carry your certificate of application. You will have received this as an email.  </p>\n\n<h2 id=\"vaccine-requirements\">Vaccine requirements </h2>\n\n<p>You must have a certificate to prove you’ve had a yellow fever vaccination if you’re coming from a <a rel=\"external\" href=\"https://nathnacyfzone.org.uk/factsheet/65/countries-with-risk-of-yellow-fever-transmission\">country listed as a transmission risk</a>. </p>\n\n<p>For full details about medical entry requirements and recommended vaccinations, see <a rel=\"external\" href=\"https://travelhealthpro.org.uk/country/161/new-caledonia#Vaccine_Recommendations\">TravelHealthPro’s New Caledonia guide</a>. </p>\n\n<h2 id=\"customs-rules\">Customs rules </h2>\n\n<p>There are strict rules about <a rel=\"external\" href=\"https://douane.gouv.nc/\">goods you can take into or out of New Caledonia</a> (in French). You must declare anything that may be prohibited or subject to tax or duty. </p>\n\n<h3 id=\"taking-money-into-new-caledonia\">Taking money into New Caledonia </h3>\n\n<p>Check <a rel=\"external\" href=\"https://www.douane.gouv.fr/fiche/obligation-declare-cash-securities-and-valuables\">what cash and valuables you need to declare</a> to bring them into New Caledonia. </p>\n\n","slug":"entry-requirements","title":"Entry requirements"},{"body":"<h2 id=\"terrorism\">Terrorism  </h2>\n\n<p>There is a high threat of terrorist attack globally affecting UK interests and British nationals, including from groups and individuals who view the UK and British nationals as targets. Stay aware of your surroundings at all times.      </p>\n\n<p>UK Counter Terrorism Policing has information and advice on <a rel=\"external\" href=\"https://www.counterterrorism.police.uk/safetyadvice/\">staying safe abroad</a> and what to do in the event of a terrorist attack. Find out <a href=\"https://www.gov.uk/guidance/reduce-your-risk-from-terrorism-while-abroad\">how to reduce your risk from terrorism while abroad</a>. </p>\n\n<h3 id=\"terrorism-in-new-caledonia\">Terrorism in New Caledonia </h3>\n\n<p>Although there is no recent history of terrorism in New Caledonia, attacks cannot be ruled out. </p>\n\n<h2 id=\"protests-and-ongoing-restrictions-following-unrest\">Protests and ongoing restrictions following unrest</h2>\n\n<h3 id=\"protests\">Protests</h3>\n\n<p>Significant unrest took place in New Caledonia in 2024, including protests and blockades, some of which turned violent. Tensions have now decreased but protests, demonstrations or political gatherings can take place with little or no warning. </p>\n\n<p>Remain aware of what is happening around you and follow the advice of the police and the local authorities. Certain roads may have an increased risk of protests taking place on them, such as routes to the airport and other roads where protestors had previously attempted to block movement around the island. These roads include:</p>\n\n<ul>\n  <li>RT1 south of Nouméa past St Louis</li>\n  <li>RT1 north of Kone</li>\n  <li>RPN2 east of Koné</li>\n  <li>RT3 east of Borail</li>\n  <li>RP5 east of Fonwhary (past access road to Farino)</li>\n  <li>RP4 east of Boulouparis</li>\n</ul>\n\n<h3 id=\"restrictions-on-alcohol-fuel-and-other-items\">Restrictions on alcohol, fuel and other items</h3>\n\n<p>There are still limits in place for buying, transporting, and using weapons, alcohol and fuel. Public gatherings have also been restricted.  </p>\n\n<p>Further restrictions and curfews may be imposed or amended at short notice. The latest updates can be found here: <a rel=\"external\" href=\"https://www.nouvelle-caledonie.gouv.fr/\">French High Commission in New Caledonia</a>.</p>\n\n<h2 id=\"crime\">Crime </h2>\n\n<p>Crime levels are low in New Caledonia. However, petty theft and street crime do happen. </p>\n\n<p>To reduce the risk to yourself and your belongings:  </p>\n\n<ul>\n  <li>avoid isolated areas, including beaches, after dark  </li>\n  <li>do not carry large amounts of cash and be careful when changing money or withdrawing it from ATMs  </li>\n  <li>do not wear expensive-looking jewellery or watches </li>\n  <li>keep valuables and travel documents in your hotel safe or a safety deposit box  </li>\n</ul>\n\n<h2 id=\"outdoor-activities-and-adventure-tourism\">Outdoor activities and adventure tourism  </h2>\n\n<h3 id=\"swimming-safety\">Swimming safety </h3>\n\n<p>See <a rel=\"external\" href=\"https://www.rlss.org.uk/safety-on-holiday\">water safety on holiday</a> from the Royal Life Saving Society.  </p>\n\n<h3 id=\"scuba-diving\">Scuba diving </h3>\n\n<p>Diving schools may have limited resources and do not always observe safety and maintenance standards. Always:   </p>\n\n<ul>\n  <li>ask to see a dive operator’s credentials </li>\n  <li>check the conditions on your insurance policy – some policies require dive instructors to have certain qualifications </li>\n  <li>make sure safety equipment is available on the boat, particularly oxygen </li>\n  <li>ask about safety precautions, including the ability to transfer divers to a hyperbaric chamber </li>\n</ul>\n\n<p>If you have not had any previous diving experience, check what to do if something goes wrong, including how to call for help while at sea. </p>\n\n<h2 id=\"transport-risks\">Transport risks  </h2>\n\n<h3 id=\"road-travel\">Road travel  </h3>\n\n<p>If you are planning to drive in New Caledonia, see <a href=\"https://www.gov.uk/driving-abroad\">information on driving abroad</a>.  </p>\n\n<p>You’ll need to have both the <a href=\"https://www.gov.uk/driving-abroad/international-driving-permit\">1968 version of the international driving permit (<abbr title=\"International driving permit\">IDP</abbr>)</a> and your UK driving licence with you in the car. You cannot buy an <abbr title=\"International driving permit\">IDP</abbr> outside the UK, so get one before you travel.  </p>\n\n<p>Hire car companies often have stricter requirements for their customers, such as a year of driving experience, a higher minimum age and holding an <abbr title=\"International driving permit\">IDP</abbr>. </p>\n\n<p>Drink-driving is a serious offence in New Caledonia. If you are tested and found to have more than two-thirds of the legal limit for England and Wales in your system, you may get a fine and possible imprisonment. </p>\n\n<h2 id=\"extreme-weather-and-natural-disasters\">Extreme weather and natural disasters </h2>\n\n<p>Find out what you can do to prepare for and respond to <a href=\"https://www.gov.uk/guidance/tropical-cyclones\">extreme weather and natural hazards</a>. </p>\n\n<h3 id=\"cyclones\">Cyclones </h3>\n\n<p>Tropical cyclones are a risk in New Caledonia, particularly from mid-December to mid-March. Check <a rel=\"external\" href=\"http://www.meteo.nc/nouvelle-caledonie/cyclone/phenomenes-en-cours\">local forecasts</a> and updates from the <a rel=\"external\" href=\"https://severeweather.wmo.int/\">World Meteorological Organization</a>. Monitor these updates and follow any advice issued by the local authorities. </p>\n\n","slug":"travel-advice-safety-and-security","title":"Safety and security "},{"body":"<p>Before you travel check that: </p>\n\n<ul>\n  <li>\n    <p>your destination can provide the healthcare you may need </p>\n  </li>\n  <li>\n    <p>you have <a href=\"https://www.gov.uk/guidance/foreign-travel-insurance\">appropriate travel insurance</a> for local treatment or unexpected medical evacuation </p>\n  </li>\n</ul>\n\n<p>This is particularly important if you have a health condition or are pregnant. </p>\n\n<h2 id=\"emergency-medical-number\">Emergency medical number </h2>\n\n<p>Call 15, 17 or 256767 and ask for an ambulance. </p>\n\n<p>Contact your insurance company quickly if you’re referred to a medical facility for treatment. </p>\n\n<h2 id=\"vaccine-recommendations-and-health-risks\">Vaccine recommendations and health risks </h2>\n\n<p>At least 8 weeks before your trip:  </p>\n\n<ul>\n  <li>check the latest <a rel=\"external\" href=\"https://travelhealthpro.org.uk/country/161/new-caledonia#Vaccine_Recommendations\">vaccine recommendations for New Caledonia</a> </li>\n  <li>see where to get vaccines and whether you have to pay on the <a rel=\"external\" href=\"https://www.nhs.uk/conditions/travel-vaccinations/\">NHS travel vaccinations page</a>  </li>\n</ul>\n\n<p>See <a rel=\"external\" href=\"https://travelhealthpro.org.uk/country/161/new-caledonia\">what health risks you’ll face in New Caledonia</a>, including: </p>\n\n<ul>\n  <li>Zika virus</li>\n  <li>dengue </li>\n  <li>chikungunya </li>\n</ul>\n\n<h2 id=\"medication\">Medication </h2>\n\n<p>The legal status and regulation of some medicines prescribed or bought in the UK can be different in other countries. </p>\n\n<p>Read <a rel=\"external\" href=\"https://travelhealthpro.org.uk/factsheet/43/medicines-abroad\">best practice when travelling with medicines on TravelHealthPro</a>. </p>\n\n<h2 id=\"healthcare-in-new-caledonia\">Healthcare in New Caledonia </h2>\n\n<p>General healthcare facilities in New Caledonia are good for uncomplicated treatment, but more serious cases may need evacuation to Australia or France. Make sure you have adequate travel health insurance and accessible funds to cover the cost of any medical treatment abroad and repatriation. </p>\n\n<h3 id=\"healthcare-for-residents\">Healthcare for residents  </h3>\n\n<p>If you plan to live in New Caledonia, consult the UK Department for Work and Pensions (<abbr title=\"Department for Work and Pensions\">DWP</abbr>) about long-term entitlement to healthcare under the French national system.   </p>\n\n<p><abbr title=\"Department for Work and Pensions\">DWP</abbr> Overseas Medical Benefits helpline: +44 (0)191 218 1999  </p>\n\n<p>You can also get English-language <a rel=\"external\" href=\"https://www.cleiss.fr/index_en.html\">information about French social security services online</a> or on +33 (0)820 90 42 12. You can get French-language information online about <a rel=\"external\" href=\"https://www.nouvelle-caledonie.gouv.fr/\">state services in New Caledonia</a>.  </p>\n\n<h3 id=\"health-insurance-cards\">Health insurance cards</h3>\n\n<p>The European Health Insurance Card (<abbr title=\"European Health Insurance Card\">EHIC</abbr>) or Global Health Insurance Card (<abbr title=\"Global Health Insurance Card\">GHIC</abbr>) do not provide health cover for you if you go to New Caledonia to visit or to live.</p>\n\n<h2 id=\"travel-and-mental-health\">Travel and mental health </h2>\n\n<p>Read <a href=\"https://www.gov.uk/guidance/foreign-travel-advice-for-people-with-mental-health-issues\"><abbr title=\"Foreign, Commonwealth &amp; Development Office\">FCDO</abbr> guidance on travel and mental health</a>. There is also <a rel=\"external\" href=\"https://travelhealthpro.org.uk/factsheet/85/travelling-with-mental-health-conditions\">mental health guidance on TravelHealthPro</a>. </p>\n\n","slug":"health","title":"Health"},{"body":"<p>The Foreign, Commonwealth &amp; Development Office (<abbr title=\"Foreign, Commonwealth &amp; Development Office\">FCDO</abbr>) cannot provide tailored advice for individual trips. Read this travel advice and carry out your own research before deciding whether to travel. </p>\n\n<h2 id=\"emergency-services-in-new-caledonia\">Emergency services in New Caledonia  </h2>\n\n<p>Ambulance: 15 </p>\n\n<p>Fire: 18 </p>\n\n<p>Police: 17 </p>\n\n<h2 id=\"contact-your-travel-provider-and-insurer\">Contact your travel provider and insurer </h2>\n\n<p>Contact your travel provider and your insurer if you are involved in a serious incident or emergency abroad. They will tell you if they can help and what you need to do. </p>\n\n<h3 id=\"refunds-and-changes-to-travel\">Refunds and changes to travel </h3>\n\n<p>For refunds or changes to travel, contact your travel provider. You may also be able to make a claim through insurance. However, insurers usually require you to talk to your travel provider first. </p>\n\n<p>Find out more about <a href=\"https://www.gov.uk/guidance/about-foreign-commonwealth-development-office-travel-advice#changing-or-cancelling-travel-plans\">changing or cancelling travel plans</a>, including: </p>\n\n<ul>\n  <li>where to get advice if you are in a dispute with a provider </li>\n  <li>how to access previous versions of travel advice to support a claim </li>\n</ul>\n\n<h2 id=\"support-from-fcdo\">Support from <abbr title=\"Foreign, Commonwealth &amp; Development Office\">FCDO</abbr> </h2>\n\n<p><abbr title=\"Foreign, Commonwealth &amp; Development Office\">FCDO</abbr> has guidance on staying safe and what to do if you need help or support abroad, including: </p>\n\n<ul>\n  <li>getting help if you’re a <a href=\"https://www.gov.uk/guidance/victim-of-crime-abroad\">victim of crime</a> </li>\n  <li>what to do if you’re <a href=\"https://www.gov.uk/guidance/in-hospital-abroad\">in hospital</a> </li>\n  <li>if you’re <a href=\"https://www.gov.uk/guidance/how-to-deal-with-a-crisis-overseas\">affected by a crisis</a>, such as a terrorist attack </li>\n</ul>\n\n<h2 id=\"contactingfcdo\">Contacting <abbr title=\"Foreign, Commonwealth &amp; Development Office\">FCDO</abbr> </h2>\n\n<h3 id=\"help-abroad\">Help abroad  </h3>\n\n<p>See <a rel=\"external\" href=\"https://www.contact.service.csd.fcdo.gov.uk/posts/new-caledonia/british-embassy-paris\">how to get help from the UK government abroad</a> including in an emergency. </p>\n\n<h3 id=\"help-in-the-uk\">Help in the UK  </h3>\n\n<p>You can call <abbr title=\"Foreign, Commonwealth &amp; Development Office\">FCDO</abbr> in London if you need urgent help because something has happened to a friend or relative abroad.  </p>\n\n<p>Telephone: 020 7008 5000 (24 hours)  </p>\n\n<p><a href=\"https://www.gov.uk/call-charges\">Find out about call charges</a></p>\n\n<h2 id=\"get-travel-advice-updates\">Get travel advice updates  </h2>\n\n<p>Sign up to <a href=\"https://www.gov.uk/foreign-travel-advice/new-caledonia/email-signup\">get email notifications</a> when this travel advice is updated.  </p>\n\n<p>Follow <abbr title=\"Foreign, Commonwealth &amp; Development Office\">FCDO</abbr>: </p>\n\n<ul>\n  <li><a rel=\"external\" href=\"https://x.com/fcdotravelgovuk\">travel advice on X</a></li>\n  <li><a rel=\"external\" href=\"https://www.facebook.com/FCDOTravel/\">travel advice on Facebook</a></li>\n</ul>\n\n","slug":"getting-help","title":"Getting help"}],"reviewed_at":"2025-12-10T13:19:36Z","updated_at":"2025-12-10T13:19:36Z"},"document_type":"travel_advice","first_published_at":"2012-12-04T00:00:00+00:00","links":{"available_translations":[{"api_path":"/api/content/foreign-travel-advice/new-caledonia","api_url":"https://www.gov.uk/api/content/foreign-travel-advice/new-caledonia","base_path":"/foreign-travel-advice/new-caledonia","content_id":"a6b88bf7-e78f-4c0e-9de6-e291ee8a5305","document_type":"travel_advice","links":{},"locale":"en","public_updated_at":"2025-12-10T13:19:36Z","schema_name":"travel_advice","title":"New Caledonia travel advice","web_url":"https://www.gov.uk/foreign-travel-advice/new-caledonia","withdrawn":false}],"ordered_related_items":[{"api_path":"/api/content/guidance/about-foreign-commonwealth-development-office-travel-advice","api_url":"https://www.gov.uk/api/content/guidance/about-foreign-commonwealth-development-office-travel-advice","base_path":"/guidance/about-foreign-commonwealth-development-office-travel-advice","content_id":"dd34d3a4-56bd-4cf5-b821-d76f9d997153","document_type":"detailed_guide","links":{},"locale":"en","public_updated_at":"2025-09-24T10:41:27Z","schema_name":"detailed_guide","title":"About Foreign, Commonwealth & Development Office travel advice","web_url":"https://www.gov.uk/guidance/about-foreign-commonwealth-development-office-travel-advice","withdrawn":false},{"api_path":"/api/content/government/collections/support-for-british-nationals-abroad","api_url":"https://www.gov.uk/api/content/government/collections/support-for-british-nationals-abroad","base_path":"/government/collections/support-for-british-nationals-abroad","content_id":"aad65646-964d-4f68-ac22-5bc6c8281336","document_type":"document_collection","links":{},"locale":"en","public_updated_at":"2022-08-30T23:00:00Z","schema_name":"document_collection","title":"Support for British nationals abroad","web_url":"https://www.gov.uk/government/collections/support-for-british-nationals-abroad","withdrawn":false},{"api_path":"/api/content/guidance/foreign-travel-checklist","api_url":"https://www.gov.uk/api/content/guidance/foreign-travel-checklist","base_path":"/guidance/foreign-travel-checklist","content_id":"5d8baf93-7631-11e4-a3cb-005056011aef","document_type":"detailed_guide","links":{},"locale":"en","public_updated_at":"2026-06-05T15:27:25Z","schema_name":"detailed_guide","title":"Foreign travel checklist","web_url":"https://www.gov.uk/guidance/foreign-travel-checklist","withdrawn":false},{"api_path":"/api/content/world/new-caledonia","api_url":"https://www.gov.uk/api/content/world/new-caledonia","base_path":"/world/new-caledonia","content_id":"f73fb1e9-da12-4f84-8d24-8a5286ed4608","description":"Services if you're visiting, studying, working or living in New Caledonia. 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