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Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
This page brings together departmental annual status reports on customer service telephone lines.
Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
Guidance about the premium customer service for employers, explaining the benefits, costs, eligibility and how to apply.
Get in touch with us or use a guide that may answer your question.
Guidance for job applicants who have been invited to complete the Customer Service Skills Test.
Use this service to ask the HMRC Mid-sized Business Customer Support Team for help if you're a mid-sized business with a UK turnover above £10 million or at least 20 employees.
DBS' Associate Director for Innovation discusses the role of AI and automation to support our customer service colleagues and enhance customers' experiences.
Customer service standards for family visa applications if you're applying from inside or outside the UK.
Customer service standards for settlement applications for the UK.
Customer service standards for Student and Child Student visa applications if you're applying from inside or outside the UK.
Customer service standards for Ukraine visa applications if you're applying from outside the UK.
The Insolvency Service's commitment to our customers.
SLC is growing its understanding of vulnerability and additional support needs with the introduction of the new initiative.
Immigration staff guidance on sponsorship customer service standards.
A guide for central government departments, public bodies and private partners on prefix number selection for customer service telephone helplines.
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