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Passenger Focus is the independent passenger watchdog, set up by the government to represent the interests of Britain’s rail passengers, bus and tram passengers in England (outside of London) and passengers on scheduled domestic coach services in England. It offers...
Check which rates of Air Passenger Duty you need to pay if you’re a plane operator, and how to fill in your return to HMRC.
Travel and passenger rights and the measures in place to minimise disruption.
Lists the individual rights disabled passengers have when travelling.
Find out how to use sampling to calculate Air Passenger Duty using a Special Accounting Scheme.
Find out the 'place of supply' rules for passenger transport and the VAT zero rating of public passenger transport if you supply it in the UK.
Your rights as a passenger when travelling by sea and inland waterway.
Check which types of passengers or flights are exempt from Air Passenger Duty.
Updated guidance explains what passengers need to know about their rights and responsibilities when flying.
Data on UK international and domestic sea passengers, produced by Department for Transport.
Your rights as a passenger when travelling to the European Union.
Responsibilities of the Maritime and Coastguard Agency for the maritime passenger rights regulation.
Find out about the actions the UK government is taking to support industry to minimise disruption in the aviation sector and protect passengers if it does happen.
Advice on having passengers in your campervan, including seat belt rules and where to sit.
What air, rail and sea carriers must do to check passenger documents and avoid charges for passengers without appropriate travel documents.
New funding will support upgrades to buses to provide real-time travel information to passengers.
Use form C1336 to declare goods being exported and reclaim any customs duty paid if you're a passenger departing from the UK.
Don’t include personal or financial information like your National Insurance number or credit card details.
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