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Passenger Focus is the independent passenger watchdog, set up by the government to represent the interests of Britain’s rail passengers, bus and tram passengers in England (outside of London) and passengers on scheduled domestic coach services in England. It offers...
Use form C98 to record the passengers on your voyage.
Responsibilities of the Maritime and Coastguard Agency for the maritime passenger rights regulation.
Check if you need to register, send returns and pay Air Passenger Duty.
Your rights as a passenger when travelling by sea and inland waterway.
A guide to your rights and responsibilities as an air passenger.
Check which types of passengers or flights are exempt from Air Passenger Duty.
Check which rates of Air Passenger Duty you need to pay if you’re a plane operator, and how to fill in your return to HMRC.
Find out how to pay Air Passenger Duty.
Passenger service contracts (PSCs) will replace rail passenger franchising.
Guidance and forms covering Air Passenger Duty. Including registering, record keeping and reporting, calculating what you owe, and penalties and appeals.
Find out the 'place of supply' rules for passenger transport and the VAT zero rating of public passenger transport if you supply it in the UK.
Codes of practice and standards for safely operating and navigating passenger ships, catamarans and hovercrafts.
Records and paperwork you must keep if you’re a passenger plane operator.
Travel and passenger rights and the measures in place to minimise disruption.
What air, rail and sea carriers must do to meet their requirements under the e-Borders system of electronic border control.
This page contains documents relating to the Merchant Shipping (Safety Standards for Passenger Ships on Domestic Voyages) (Miscellaneous Amendments) Regulations 2022 (SI 2022/1269) ("Grandfather Rights” Regulations).
Code applied on a voluntary basis to passenger ships carrying not more than 250 passengers
Check which flights to treat as connected for Air Passenger Duty Returns and payments.
Use this online service to submit an Air Passenger Duty return (APD2).
Don’t include personal or financial information like your National Insurance number or credit card details.
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