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Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
Guidance for job applicants who have been invited to complete the Customer Service Skills Test.
Guidance about the premium customer service for employers, explaining the benefits, costs, eligibility and how to apply.
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
This collection brings together all documents relating to DWP communications and customer insight research.
The Insolvency Service's commitment to our customers.
Understand the approach HMRC uses to work with large business customers.
This page brings together departmental annual status reports on customer service telephone lines.
The IPO customer service standards tell you the level of service you can expect and how we are performing against these targets.
This notice is provided in accordance with data protection legislation which incorporates the General Data Protection Regulations (GDPR).
Customer declaration of specific uses of the scheduled category 1 or 2 substances (individual transactions).
Use this form to apply for a customer information order under the Proceeds of Crime Act 2002, section 363.
How to make sure your business’ terms and conditions are fair, and avoid unfair contract terms
DBS' Associate Director for Innovation discusses the role of AI and automation to support our customer service colleagues and enhance customers' experiences.
OTS publishes an update on the Single Customer Account.
This report provides an overview of benefit customers’ satisfaction and experience of the service they received from DWP between April 2020 and March 2021.
Tells HM Passport Office staff how to interpret the term ‘the customer’ when reading internal guidance on processing passport applications and our goods and services.
Our Chief Technology Officer Kean Jones reflects on how we’re working towards smooth and seamless technology for our customers.
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