We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Finding out what users need from your service will help you design a service that’s easy to use and valued by the people who need it.
Research exploring the benefits and value of Companies House data to users.
The importance of user research in service design and how it helps you understand and build for user needs.
Get a better understanding of your users and start testing your design ideas.
Develop a deep understanding of users and the problem you’re trying to solve for them.
How to write and record a user need for GOV.UK.
The UK government's design principles and examples of how they've been used.
Understand your users and their needs. Develop knowledge of your users and what that means for your technology project or programme.
How to take part in user research at the UK IPO – signing up, who we want to meet with, why we research and your data rights.
Find out who your users are and what they need from your service.
The characteristics of a good service, including making things as clear and straightforward as possible for users.
How to use chatbots and webchat tools to improve your users’ experience of your service.
Design, build and operate APIs in a consistent way
When and how to carry out moderated usability testing.
Planning user research activities for each development phase helps you design a service that meets the needs of your users.
How to use feedback from marketplace reviews to evaluate your digital health product.
When and how to research a user's experience of a service.
Asking questions users understand so they can give you the information you need.
How to make a detailed record of what happens during a user research session.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. We’ll send you a link to a feedback form. It will take only 2 minutes to fill in. Don’t worry we won’t send you spam or share your email address with anyone.