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Consumer rights and issues

Research and statistics

132 results that are All research and statistics, sorted by Updated (newest)
  • A findings report on the Competition and Markets Authority’s (CMA) review of price marking practices by different types of grocery retailers.

  • The Competition and Markets Authority (CMA) has released its AI strategic update, which sets out how it is ensuring consumers, businesses and the wider economy reap the benefits of developments in AI, while harms are mitigat…

  • Findings from the quarterly BEIS Public Attitudes Tracker (PAT).

  • Findings from the quarterly DESNZ Public Attitudes Tracker (PAT).

  • A report following the CMA's review into AI Foundation Models, and their impact on competition and consumer protection.

  • This research investigates the prevalence of online drip pricing across selected sectors and assesses the detriment it may cause to UK consumers.

  • Research to understand the number and type of subscriptions held by adults, and the subscriptions offered by businesses in the UK.

  • This research investigates the prevalence of fake reviews on UK e-commerce platforms and assesses the impact and subsequent harm they can have on UK consumers.

  • Findings from the quarterly BEIS Public Attitudes Tracker (PAT).

  • This research was commissioned to help build and strengthen the DCMS Digital Regulation Policy team’s evidence base regarding digital consumer issues.

  • The Medicines and Healthcare products Regulatory Agency (MHRA) assesses its regulatory impact on businesses.

  • Findings from the quarterly BEIS Public Attitudes Tracker (PAT)

  • Findings from the quarterly BEIS Public Attitudes Tracker (PAT).

  • Findings from the quarterly BEIS Public Attitudes Tracker (PAT). Revised May 2022.

  • Study of the problems consumers faced with purchases, their impacts on consumers and how successfully they were resolved.

  • Two papers from the CMA's Behavioural Hub discussing and summarising evidence on online choice architecture (OCA) and how it potentially causes harm.

  • Findings from the quarterly BEIS Public Attitudes Tracker (PAT).

  • This review suggests factors to consider when evaluating impacts of companies disclosing that they are 'personalising' prices.

  • A report on the relationship between competition and innovation in digital markets, and a survey providing evidence on the scale and extent of harm experienced by third-party retailers using e-commerce platforms.

  • Findings from the 37th quarterly wave of the BEIS Public Attitudes Tracker (PAT).