Guidance and regulation

Your rights as a passenger when travelling by sea and inland waterway.

• From: Department for Transport
• Updated: 22 February 2022

Travel and passenger rights and the measures in place to minimise disruption.

• From: Department for Transport
• Updated: 31 December 2020

Documents on meeting the maritime passenger rights regulation, including staff training, disability needs, compensation and scope.

• From: Department for Transport and 1 others
• Updated: 26 January 2021

• Maritime passenger rights: industry toolkit

  It’s everyone’s journey It’s everyone’s journey is a communications…

• Overview (guidance note 0)

  Introduction These guidance notices are intended to provide general…

• Training requirements (guidance note 1)

  Introduction Under the provisions of the Maritime passenger rights under…

• Guidance for carriers, tour operators and travel agents on the carriage of disabled passengers and others with reduced mobility (guidance note 2)

  Introduction This guidance will be of interest to ferry and cruise…

• The relationship between the passenger care and compensation regimes in Maritime passenger rights under Regulation (EU) 1177/2010 and in other legislation (guidance note 3)

  Introduction Generally, the Maritime passenger rights under Regulation…

• Guidance for the carriage of recognised assistance dogs (for example, guide or hearing dogs) when travelling by ship (guidance note 4)

  Guidance for passengers The maritime passenger rights under Regulation…

• Guidance for disabled passengers and passengers with reduced mobility when travelling by ship (guidance note 5)

  Introduction The maritime passenger rights under Regulation (EU) 1177/2010…

• Obligations of carriers and terminal operators in the event of interrupted travel (guidance note 6)

  Introduction This guidance is intended to provide general information on…

• Passengers’ – key facts (guidance note 7)

  Introduction This guidance is intended to provide the passenger with some…

• Scope and applicability of the regulation (guidance note 8)

  Introduction This guidance aims to provide clarity on the scope and…

You have certain rights when you travel in, to and from the UK by sea and on inland waterways.

• From: Maritime and Coastguard Agency
• Updated: 7 September 2021

Apply for funding to improve the accessibility of ferry operations on the Isle of Wight and the Isles of Scilly.

• From: Department for Transport
• Updated: 1 October 2021

Advice on how to meet the quality standards required by Article 13 Merchant Shipping (Passengers’ Rights) (Amendment etc) (EU Exit) Regulations 2019

• From: Maritime and Coastguard Agency
• Updated: 3 November 2022

Details of UK National Enforcement Body (NEB) activities for 2013-2014

• From: Maritime and Coastguard Agency
• Updated: 27 May 2015

Advice for passengers on their rights when travelling by sea and on inland waterways.

• From: Maritime and Coastguard Agency
• Updated: 3 November 2022

About the safety requirements for people of reduced mobility on domestic passenger ships.

• From: Maritime and Coastguard Agency
• Updated: 1 December 2004

The roles of the MCA, as Maritime Passenger Rights National Enforcement Body, and the voluntary UK Complaint Handling Bodies.

• From: Maritime and Coastguard Agency
• Updated: 1 December 2022

This treaty was presented to Parliament in August 2014.

• From: Closed organisation: Foreign & Commonwealth Office
• Updated: 20 August 2014

Advice for ferry and cruise passengers to help them understand their rights in respect of compensation following an accident at sea.

• From: Department for Transport and 1 others
• Updated: 14 December 2022

The Maritime and Coastguard Agency's enforcement policy statement about how to apply the maritime passenger rights within the EU regulation 1177/2010

• From: Maritime and Coastguard Agency
• Updated: 3 November 2022

An example document outlining how a carrier or operator should present its quality standards for disabled people and people with reduced mobility needs.

• From: Maritime and Coastguard Agency
• Updated: 3 November 2022