Replace a lost, stolen or damaged Driver CPC card

You must replace your Driver Certificate of Professional Competence (CPC) card if it’s been lost, stolen or damaged.

You can get a £50 fixed penalty for driving professionally without your card.

You can apply for a replacement card (sometimes called a ‘driver qualification card’ or ‘DQC’) by phone or online. It’s quicker to apply by phone.

It costs £25.

You’ll need your driving licence number to apply.

Apply for a replacement card by phone

Call the Driver and Vehicle Standards Agency (DVSA) to apply. You’ll need a credit or debit card to pay. You can drive professionally as soon as you’ve paid.

DVSA Driver CPC enquiries
Telephone: 0300 123 7721
Monday to Friday, 8am to 5pm
Find out about call charges

Apply for a replacement card online

Fill in the online form to apply. You’ll need to wait for DVSA to call you back to collect the fee.

You must not drive professionally until you’ve paid.

Paying the fee

DVSA will usually call within 2 working days to collect the £25 fee. It might take longer during busy periods. They’ll call you between 8am and 5pm.

You’ll need a credit or debit card to pay.

If you miss the call, DVSA will email you to ask you to call them.

After you’ve applied and paid

If you’ve paid the fee, you can keep driving professionally while you wait for your replacement card to arrive.

You’ll need to keep your payment reference number with you when you’re driving.

Your card will be sent to the address on your driving licence.

If your replacement card does not arrive

Call DVSA if the replacement card does not arrive within 20 days of making your payment.

DVSA Driver CPC enquiries
Telephone: 0300 123 7721
Monday to Friday, 8am to 5pm
Find out about call charges